Your SlideShare is downloading. ×
Cs fy
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Introducing the official SlideShare app

Stunning, full-screen experience for iPhone and Android

Text the download link to your phone

Standard text messaging rates apply

Cs fy

371
views

Published on

Published in: Technology, Business

0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
371
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
7
Comments
0
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. WHAT IS COMMUNICATION• Basis for all Human Interaction• A Dynamic Process.• Facilitates Understanding• Builds Mutual Trust• Helps Plan, Strategize, Negotiate and Manage Conflicts.
  • 2. OBJECTIVESs Understanding the Communication Loops Practicing Active Listenings Developing Skills for Effective Communications Understanding ‘Feelings” in Communications Interpreting Non-Verbal Messagess Enhancing Interpersonal Effectivenesss Giving and Receiving feedback
  • 3. COMMUNICATION - TYPES Verbal Non-Verbal Oral Written Sign Body Language Language
  • 4. VERBAL & NON-VERBAL COMMUNICATIONVerbal (Words): 7%Vocal (Tone): 38%Non-Verbal(Body Language): 55%
  • 5. VERBAL COMMUNICATION Spoken word Written word Factors influencing speech (paralanguage) – Same words have several meanings – Volume & Pitch – Tone or inflection – Emphasis – Speed – Pause
  • 6. NONVERBAL COMMUNICATIONConfirm or deny the spoken word KINESIS -- Eye contact – Facial expression – Gestures – Touch – Posture and body movement – Dress – Lifestyle – Material possessions
  • 7. NONVERBAL COMMUNICATION Environment and artifacts – Room décor, design, lighting, visual aids Habits – being on time/late, rushing, meal times Distance - space, distance between people Mannerisms
  • 8. COMMUNICATION IN PRACTICE Enthusiasm Confidence Well-groomed Attitude Style & Good Posture (Poise) Winning Smile/Being Pleasant Courtesy
  • 9. IMPACT OF EFFECTIVE COMMUNICATIONS Professional Advancement Social Advancement Increased Efficiency Better Relationships Improved Work Environment Clarity & Transparency Attitude Projection Pleasure Desired Action
  • 10. BARRIERS TO EFFECTIVE COMMUNICATION• Different Perceptions• Different Levels of Intelligence• Unmatched Language• Different Interests• Poor Expression• Inattention/Distrust• Environment – noise, space, weather• Past Experiences• Bad Timing• Hierarchical Inhibition• Rapport and Pacing
  • 11. Categorized Barriers for Communication Personal/Human – Emotions – Biases – Competencies – Perceptual variations – Sensual abilities Semantic – Word interpretation – Gestures – Language – Signs and symbols Technical – Geographical distance – Mechanical failures – Time lags