17. The objective of Med life is providing
quality service to patients can be
achieved by:
• Motivating employees to be efficient, dedicated
and loyal to the organization.
• Providing regular on-the-job training of employees
to ensure continuous improvement in health care
• Utilizing services of professionally competent
medical consultants.
• Use of the latest technology.
20. Inpatient
Joining phase
The arrival of patient.
Registration.
Diagnosis.
The intensive consumption
phase Treatment.
Information about future
action
Detachment phase
Discharge of patient
&
payment
21. Physical Evidence
Physical evidence is the environment in which
the service is delivered with physical or
tangible commodities and where the hospital
and the customer interacts.
22. Med life Hospitals has a good ambience
The staff follows a dress code to show
professionalism and maintain discipline
The hospital is centrally air – conditioned
The signage is put at regular intervals so that people
can have easy accessibility.
The reception and help desk are on the ground
floor, for easy access to information and other
departments
Our hospital is well organized and segregated into
different departments.
The departments are well planned and equipped with
the State-of-the-art technology.
23. All doctors are provided with well-equipped cabin
Good lighting and ventilation is taken care of.
The kitchen is extremely hygienic and the food
prepared as per required
There phone booths in the visiting lounge.
There are two cyber cafes one for the doctors and
staff and one for visitors in the visiting lounge.
Special care is taken to maintain hygiene;
cleanliness and the whole hospital is well – lit. This
is generally taken care of by the housekeeping
department.
