A talk on "How can we keep our employees engaged in their work in the current economic climate" given by Alex Wilson, Group Human Resources Director, BT at the BT Employee Engagement Talk/Knowledge Cafe at the BT Tower 17th February 2009.

1. Knowledge Café How can we keep our employees engaged in their work, in the current economic climate? Alex Wilson - BT Sharon Darwent - BT Dave Snowden – Cognitive Edge David Gurteen – Gurteen Knowledge

4. >100 years of experience in the room…

6. Introduction Employee Engagement at BT Alex Wilson – BT Group HRD

10. Companies are taking swift action to respond to the downturn *2009 study by Hewitt and Associates covering 53 organisations, employing a total of 3.5 million people

13. People Engagement is key My Job My Team My Manager Senior Leaders Engaged Employee Clear expectations of role Opportunities to learn, develop and grow Have the tools and skills I need Authority to make decisions Collaborate with others Motivated to do my best work Ideas and opinions count Committed to do quality work Learn from and respect others Support each other Speed up and simplify the way we work Helps me be the best I can be Cares about me and gives feedback Recognises my best work and contribution to the customer A role model for collaboration Clear sense of direction Confident about the future Communicate openly about progress I’m involved in delivering the strategy Proud to work here Want to stay, satisfied Advocate of the company The Company

15. Backup

17. Getting more for less De-layering Clear objectives and performance management Modify employment policies Policy implementation Tax and pensions Peformance incentives Headcount reduction

18. Dave Snowden Engaging Employees