Knowledge Café How can we keep our employees engaged in their work, in the current economic climate? Alex Wilson - BT Sharon Darwent - BT Dave Snowden – Cognitive Edge David Gurteen – Gurteen Knowledge

“ How can we keep our employees engaged in their work, in the current economic climate?” We’re here to consider the question……. By discussing, debating, sharing experience, learning…….

“ How can we keep our employees engaged in their work, in the current economic climate?”

There are 90 people here today all with varied backgrounds, experience and perspectives Emphasis on debate, learning, sharing experience Building relationships across industries and companies – mutual support, ideas and learning Not a session for us to TELL you how BT does engagement Although, we will seed the discussion with ideas, examples and engagement practices

Emphasis on debate, learning, sharing experience

Building relationships across industries and companies – mutual support, ideas and learning

Not a session for us to TELL you how BT does engagement

Although, we will seed the discussion with ideas, examples and engagement practices

>100 years of experience in the room…

Welcome, introductions, agenda 12:00 Buffet lunch 13:00 Welcome & Introduction Alex Wilson 13:15 Engaging your Employees - Dave Snowden 14:00 The Knowledge Cafe by David Gurteen 14:30 Speed Networking 14:45 Knowledge Café – discuss, share learning 16:00 Close

12:00 Buffet lunch

13:00 Welcome & Introduction Alex Wilson

13:15 Engaging your Employees - Dave Snowden

14:00 The Knowledge Cafe by David Gurteen

14:30 Speed Networking

14:45 Knowledge Café – discuss, share learning

16:00 Close

Introduction Employee Engagement at BT Alex Wilson – BT Group HRD

What employee engagement means to BT Creating a climate where BT people are committed to the company’s success. Where they value, believe in and enjoy the work they do to help the company be successful. An engaged person brings creativity, passion and energy to the job; they proactively drive change, deliver business results and infect others with their enthusiasm. They are achieving their full potential .

Creating a climate where BT people are committed to the company’s success. Where they value, believe in and enjoy the work they do to help the company be successful.

An engaged person brings creativity, passion and energy to the job; they proactively drive change, deliver business results and infect others with their enthusiasm. They are achieving their full potential .

Why it’s important.. Engaged Employees Generate 43% more revenue (Hay Group) Disengaged workers costs the UK £44Bn a year (IES) and the US $270 Bn - $343Bn (Gallup) in lost productivity Have 2.7 sick days per year, rather than the 6.2 disengaged employees take (Gallup) Are 87% less likely to leave (Corporate Leadership Council) 67% advocate their organisations; only 3% of the disengaged do (Gallup) 9 out of 10 of key barriers to successful change, people related (PWC) 59% of EE say “work brings out their most creative ideas” – only 3% of disengaged agree (Gallup) Engaged Employees Improved Performance Satisfied Customers Business Results

Engaged Employees

Generate 43% more revenue (Hay Group)

Disengaged workers costs the UK £44Bn a year (IES) and the US $270 Bn - $343Bn (Gallup) in lost productivity

Have 2.7 sick days per year, rather than the 6.2 disengaged employees take (Gallup)

Are 87% less likely to leave (Corporate Leadership Council)

67% advocate their organisations; only 3% of the disengaged do (Gallup)

9 out of 10 of key barriers to successful change, people related (PWC)

59% of EE say “work brings out their most creative ideas” – only 3% of disengaged agree (Gallup)

The global economic downturn is affecting people’s engagement For most companies… Rising concern about job security Losing confidence and trust in senior leadership Less clarity about future of the company Less reward, less people, more stress Productivity, morale declining Pressure on middle management – making tough decisions Could be a deferred retention issue (people leave when things get better) In a recent survey 88% of BT people expressed concern about the economic climate Strongly Disagree Strongly Agree Neutral Agree

For most companies…

Rising concern about job security

Losing confidence and trust in senior leadership

Less clarity about future of the company

Less reward, less people, more stress

Productivity, morale declining

Pressure on middle management – making tough decisions

Could be a deferred retention issue (people leave when things get better)

In a recent survey 88% of BT people expressed concern about the economic climate

Companies are taking swift action to respond to the downturn *2009 study by Hewitt and Associates covering 53 organisations, employing a total of 3.5 million people

Challenges Retain and motivate best people Need for focussed execution Improved capability – change mgt, leadership and talent, employee engagement Industrial action and disputes Market perception – reputation and brand. Need to sustain values when making hard choices Compliance with employment legislation Continue investing in the future

Retain and motivate best people

Need for focussed execution

Improved capability – change mgt, leadership and talent, employee engagement

Industrial action and disputes

Market perception – reputation and brand. Need to sustain values when making hard choices

Compliance with employment legislation

Continue investing in the future

Leadership style is key Great leaders strive in challenging times They make tough decisions with courage and speed They adapt quickly, listening and learning from feedback They are confident, honest delivering clear and consistent messages They do what they say they will; make commitments public and keep to them They act as one team, speak with one voice and have a relentless drive for execution

Great leaders strive in challenging times

They make tough decisions with courage and speed

They adapt quickly, listening and learning from feedback

They are confident, honest delivering clear and consistent messages

They do what they say they will; make commitments public and keep to them

They act as one team, speak with one voice

and have a relentless drive for execution

People Engagement is key My Job My Team My Manager Senior Leaders Engaged Employee Clear expectations of role Opportunities to learn, develop and grow Have the tools and skills I need Authority to make decisions Collaborate with others Motivated to do my best work Ideas and opinions count Committed to do quality work Learn from and respect others Support each other Speed up and simplify the way we work Helps me be the best I can be Cares about me and gives feedback Recognises my best work and contribution to the customer A role model for collaboration Clear sense of direction Confident about the future Communicate openly about progress I’m involved in delivering the strategy Proud to work here Want to stay, satisfied Advocate of the company The Company

How we’re improving engagement at BT More regular frequent feedback New quarterly survey informs business strategy Embedding engagement into business planning cycle – holistic More comments and conversations Monitoring impact of change programmes more proactively Better planning and line of sight Change impact for key populations Leader led engagement programmes Clarity around future direction Building confidence and trust in leadership Making leaders visible, accessible, public commitments Developing leaders Next.. Enhancing the employee experience at key touchpoints – recruitment, induction, transition etc.

More regular frequent feedback

New quarterly survey informs business strategy

Embedding engagement into business planning cycle – holistic

More comments and conversations

Monitoring impact of change programmes more proactively

Better planning and line of sight

Change impact for key populations

Leader led engagement programmes

Clarity around future direction

Building confidence and trust in leadership

Making leaders visible, accessible, public commitments

Developing leaders

Next..

Enhancing the employee experience at key touchpoints – recruitment, induction, transition etc.

Backup

The Global Economy is slowing down World Economic Forum Feb 09 “ The message from the Annual Meeting is that leaders must continue to develop a swift and coordinated policy response to the most serious global recession since the 1930s: global challenges demand global solutions” BT like all companies has been affected by the financial crisis

World Economic Forum Feb 09

“ The message from the Annual Meeting is that leaders must continue to develop a swift and coordinated policy response to the most serious global recession since the 1930s: global challenges demand global solutions”

Getting more for less De-layering Clear objectives and performance management Modify employment policies Policy implementation Tax and pensions Peformance incentives Headcount reduction

Dave Snowden Engaging Employees