Effective Knowledge Worker Workshop

The Effective Knowledge Worker Unicom Seminars 30 th September 2008 David Gurteen Gurteen Knowledge

Begin with the end in mind

Purpose of the Workshop
To help us become more effective knowledge workers
To look at some ideas/tools/techniques/behaviors
To encourage us to think and learn about what it means and to take action

Make the most of the day
We are here to learn from each other
Get to know each other better
Be open - take risks
Informal, get up walk around, ask questions
Be yourselves - have fun
Ambiguity, chaos & differences in perception are OK
There are no right or wrong answers
The only dumb question is the one you do not ask!

My Style

Martin Buber
I have to tell it again and again: I have no doctrine. I only point out something. I point out reality, I point out something in reality which has not or too little been seen. I take him who listens to me at his hand and lead him to the window. I push open the window and point outside. I have no doctrine, I carry on a dialogue .

Format of the Day
Day broken into sessions
Sessions in two parts
presentation
discussion
Agenda is a guideline - may depart from it
Much to cover in the day - time keeping important
Goal is to cover basics of each concept - not detail
Discussion/conversation/networking is a key

Capture Ideas & Issues
Capture ideas and issues
things to do
actionable insights
ideas
things to think about
people to meet
books to read
Capture one ‘actionable insight’ from the day!

gurteen.com
Workshop has been built from materials on gurteen.com
book reviews, conferences, events
links, people profiles, quotations
articles, downloads, weblog

Getting to know each other

David Gurteen
KM Consultant/Speaker/Facilitator
Knowledge Website
Knowledge Community/Letter
15,000 people
154 countries
Knowledge Cafés
London, New York, Adelaide

Speed Networking
A simple technique that can be used in a variety of settings to bring a group of people together
to start to get to know each other
or get to know each other a little better

How do you Speed Network?
Break into pairs
Find someone you don’t know
Two minutes to chat then move on to another person
Tell your partner something unusual about yourself
When I blow my whistle once - move on
When I blow my whistle twice - its all over!

Agenda
09:00 - 09:15 Begin with the End in Mind (15 mins)
09:15 - 10:00 KM 2.0 - KM goes social (45 mins)
10:00 - 10:45 Make your connections count (45 mins)
10:45 - 11:15 Coffee (30 mins)
11:15 - 11:45 Dare to Share (30 mins)
11:45 - 12:45 Knowledge Café (60 mins)
12:45 - 13:45 Lunch (60 mins)
13:45 - 14:30 Learn before, during and after (45 mins)
14:30 - 15:15 Conversation & Telling Stories (45 mins)
15:15 - 15:45 Tea (30 mins)
15:45 - 16:30 Social Tools (45 mins)
16:30 - 17:00 Share actionable insights (30 mins)

KM goes social

Objectives
A brief history of KM
The impact of social tools and Web 2.0 on KM
KM 1.0 and KM 2.0
KM goes Social

Two early forms of KM
Techno-centric KM
People-centric KM

Techno-centric KM
Corporate KM
Birth 1995 (Lotus Notes 1989)
Internet, Intranets, Office, E-mail
The management of unstructured information
Database and search centric
For many organizations what KM is about!

People-centric KM
Personal Knowledge Management (PKM)
People Centred Knowledge Management (PCKM)
Soft tools e.g. Cops, After Action Reviews
Pioneers
BP (Chris Collison, Geoff Parcell)
Buckman Labs (Bob Buckman)

People-centric KM Tools
Communities of Practice
Storytelling and narrative
After action reviews
Peer assists
Retrospects
Knowledge Cafes
Open Space
Appreciative Inquiry

KM Today
Both forms of KM practiced
KC UK
Collaboration
Content
Over-hyped, underperformed
Is KM dead?
KM changing/evolving
Not driven by the traditional KM community

The Disruptor
Social Tools
Quietly evolving on the web
Roots not in KM
Social Tool thought leaders and even KM advocates avoid the label!

Social Tools
What are social tools for?
Finding and connecting with people
Building communities
Sharing Knowledge
They are in fact personal/social KM tools!

Social Tools
Weblogs
Wikis
Social book marking & tagging
Social Networking Communities
Instant Messaging/Presence
RSS Feed Readers
Micro-blogging
Podcasts, videocasts
Mashups
Blogger
Technorati
MediaWiki
LinkedIn, Facebook
Delicious
Google Reader, Bloglines
Skype
Flickr
YouTube, Google Video
Twitter
Odeo
Slideshare
iPod
Creative Commons

Web 2.0
The social web
The participatory web
Built around social tools
Evolved, emerged
Not planned
Not IBM or Microsoft
Open protocols
Low cost

Enterprise 2.0
Taking Web 2.0 into the organization
Weblogs and Wikis
IBM and Microsoft now in the game
And more …

Everything 2.0
2.0 meme is spreading!
Business 2.0, Management 2.0, Leadership 2.0, Education 2.0
Social Tools are incredibly powerful
Change the game
Put power in the hands of the people!
Can be seen as disruptive & even subversive

So what does this mean for KM?

KM 1.0
The old traditional, corporate, techno-centric command and control form of KM

KM 2.0
Take
People-centric KM, PKM
CoPs, AARs, KCafes, …
Social Computing
Weblogs, Wikis, …
To create
A new form of KM
KM 2.0 or Social KM

Social KM
Corporate
Top down
Centralised
Command & Control
Monolithic systems
Explicit Knowledge
Personal
Bottom up
Decentralised
Distributed
Ecosystems
Tacit Knowledge
KM 1.0 KM 2.0

KM Tool Comparison
Taxonomies
People Finders
Databases
E-mail
Newsletters
Discussion Forums
Social Tagging
Social Networking
Blogs & Wikis
Instant Messaging
RSS Feeds & Readers
Blogs
KM 1.0 KM 2.0

Social KM Anyone can say anything People are afraid to talk openly Work is open and transparent Work is behind closed doors Stories Best Practices KM 2.0 KM 1.0 Knowledge is naturally captured as part of my work Knowledge is forcibly captured just in case Knowledge sharing is people centric Knowledge sharing is database centric I have a choice & select my own tools IT chooses the tools I use Content is distributed freely and uncontrolled Content is centralised, protected and controlled Social Networking platforms reflect who is doing what with whom People directories provide contact information KM is part of my everyday work KM is extra work

Social KM Think out load together Think quietly alone Anyone can publish Centrally controlled publishing Anyone can start a CoP CoPs centrally controlled KM 2.0 KM 1.0 Improved decision making & innovation Efficiency and productivity Personal voice, 1 st person Professional voice, 3 rd person Rich stories, audio and video Context stripped Content is distributed freely and uncontrolled Content is centralised, protected and controlled Content filtered through experts Search for experts and content separate Subscribe to feeds Distribute by e-mail

KM is about Conversation KM is simply the art of enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about. Dave Pollard A powerful global conversation has begun. Through the Internet, people are discovering and inventing new ways to share relevant knowledge with blinding speed. As a direct result, markets are getting smarter and getting smarter faster than most companies. The Cluetrain Manifesto

Summary
KM is fundamentally social! Its about people sharing their knowledge; learning from each other and working together more effectively

Resources
Category pages on gurteen.com
Knowledge Management & Personal Knowledge Management
Weblogs
Dave Pollard
Lilia Efimova
Steve Barth
Denham Grey

Conversation/Questions

Make your connections count

Objectives
Introduce you to the concept of knowledge networking
To encourage you
to think and learn more about it
to practice it

Forms of Networking
Social networking
to make friends
Business networking
to sell things
Job networking
to get a job
Knowledge networking
to build relationships in order to learn from each other & to get things done together

What is Knowledge Networking?
Knowledge Networking is
sharing with each other
learning from each other
working together more effectively
It is about
connecting yourself and other people to people
connecting yourself and other people to information & new ideas
It is also
reciprocal!
about emotional support
a form of two-way coaching

The Purpose
Knowledge Networking is not an end in itself
You need to keep the purpose in mind
To help you & others get things done that are of value to the business
that support the business strategy
more efficiently, more effectively
To help you discover new opportunities that are of value to the business
and to act on them

Personal Benefits
Get things done more effectively
Learn what is going on around you
other people are your eyes and ears
Gain new perspectives
other people think differently to you
You get to see the ‘bleeding obvious’
other people see things that you don’t - even when they are in your face!
A more effective & successful knowledge worker!

Ethics
Some people have a problem with networking
they think it is unethical!
An implicit mutual contract
I’ll help you and you’ll help me
If contract broken - it is OK to walk away

Stories
International Czar
Lotus Development, Cambridge, 1989 - 1992
Responsible for ensuring all Lotus products were designed as global products
No authoritative power!
Achieved my goals through networking
Bangkok
United Nations
Bangkok University

How do you network?

Beware of business networking
Knowledge networking is quite different from business networking
Most books and web material are not relevant or just plain terrible!
How to handshake! How to make yourself seem more interesting!

Its not just about you
How do I connect with other people?
What is in it for me?
What is in it for him or her?
Also how do I connect other people!
And how do I connect people to new ideas!
You are a facilitator/catalyst

Balance the Operational with the Strategic
Short term
business outcome focused
existing stuff
develop relationships with people to get things done now!
Long term
capability outcome focused
new opportunities
develop long term relationships with key people in order to expand your and their influence

Manage your Connections
Make new connections
getting out and about
Develop your connections
building relationships
Leverage your connections
actually getting things done
Let some connections whither
rarely kill them

Make New Connections
Find people
Talk to people!
Make good ‘excuses’ to meet people!
Meet people when you travel
Join networks and societies, socialize
Let people find you
Give talks, publish articles
Ensure you have a strong web presence
Join LinkedIn,FriendsReunited

Develop your Connections
Rolodex or personal database!
Build relationships
email, phone call, face to face, lunch, dinner, drinks
Find other ways of staying in touch
Maybe a newsletter
Website etc.
Above all provide value to them!

Leverage your Connections
On any project think
Who can help me?
Who can I help?
Who should be kept informed?
Don’t be afraid to ask!
Involve people appropriately

Be Open & Be Transparent
Be open
Let ideas in - be open to other people
You see opportunities in the world and go out and connect to people
e.g. talk to a stranger or new recruit, take a crazy idea seriously
Be transparent
Let other people see what you are doing
Let them find you and connect with you
e.g. create a weblog, give a talk, publish regular reports

Focus on business outcomes
Beware focusing on activity
Beware focusing too long term/strategically
Focus on action - getting stuff done!
Align your activity with the business strategy
Understand what is important to senior managers
Focus on business problems & opportunities
Go the “battle”

Summary
Knowledge networking is very powerful
None of us do it enough
Take it seriously
Get out there and network more ...

Resources
Books
Personal Networking by Mick Cope
The Brand You 50 by Tom Peters
Knowledge Networking
Dialogue & Conversation
Social networking sites
LinkedIn
Facebook

Coffee

Dare to Share

Objectives
To take a look at knowledge sharing
what are the benefits of sharing?
what are the barriers?
To look at the importance of “trust”
Encourage us to think about why we share and how we can improve our ‘sharing’
Introduce you to the knowledge café
Run a knowledge café

Sharing
We do not ‘share knowledge’ in the literal meaning of sharing
Not like sharing a cake
Synergistic 2 + 2 = 5
More about:
Personal Networking
Helping each other
Working together
Collaborating

Personal Reasons for Sharing
To help other people & to help ourselves
Other people
to get things done
to build relationships so they in turn help us
Ourselves
Learning to be gained
Knowledge is perishable
Someone else will make our knowledge productive first

Personal Barriers to Sharing
An attitude that knowledge is power
Fear of job loss
Fear of embarrassment
Inertia
Lack of time

Is Sharing Natural?
Some say
sharing is human & comes naturally
Other say
knowledge is power and sharing is not natural

Knowledge Sharing
Share your Knowledge
credit to somebody else
passed over for promotion
depression
alcoholism
marital breakdown
destitution
die a bum
Is this really true?
Reasons for Sharing
ego
money reward
guilt

Do we share?
At work we ALL help each other to a greater or lesser degree
Within our department
Within our project work
With friends and trusted colleagues
Within our network

Why do we share?
We share because
it is in our interest
we have something to gain
We do not give our knowledge away
We implicitly TRADE things
tangible and intangible
The barriers to sharing
lack of TIME!
lack of obvious benefit i.e. there is no trade
lack of trust

Trading Knowledge
we need to do our job
we are afraid of the consequences if we don’t
we like them
we want to look good
we want them to like us
we enjoy it
we are looking for promotion
we are looking for a new job
we want them to be indebted to us
we want to build a potentially useful relationship
they pay us or give us some other tangible reward
We help people when they approach us for a variety of reasons - tangible & intangible (often implicit):

The Desire to Learn
By sharing our knowledge with others
WE learn
we learn from them
we make our tacit knowledge more explicit
our assumptions are revealed
we are forced to simplify things
We can often learn more than we teach!
If we want to learn we should teach! Stephen Covey

The trick to sharing more
If we approach someone
help make clear the benefits
If we are being approached
look for the benefits
Especially the learning benefits

Benefit & Time Time Availability Benefit high low high low no brainer Opportunity for learning/ relationship building explore/ escalate suggest an alternative

Summary
Knowledge Sharing is more about ‘trading intangibles’!
we need to look for the benefits
Learning is one of the the major benefits
It is important to build and maintain trust

Resources
Knowledge Sharing & Trust
Books
“ The Seven Habits of Highly Effective People” by Stephen Covey
“ Personal Networking”by Mick Cope

The Knowledge Café

Background
Background: conversation & dialogue
My dislike of ‘chalk & talk’ presentations
My desire for people to engage with the subject and to learn through conversation
Three concepts:
People already have the knowledge
A good question helps surface that knowledge
If people see things for themselves they are more committed to act!

What is a Knowledge Café?
A knowledge café is a means of bringing a group of people together to have an open, creative conversation on a topic of mutual interest to surface their collective knowledge, to share ideas and to gain a deeper understanding of the subject and the issues involved.

Why is the K-Caf é important?
The world is a much more complex place than it used to be - at times even chaotic - it is not always clear what is going on - we need to take time to UNDERSTAND
We do not find the time these days to have open conversations, we are under pressure to make quick decisions
KM for example should not be about creating and sharing ever increasing knowledge but understanding more fully the knowledge that we do have!

Where can it be used?
Used for many purposes
To help form a team or community
To gain insight into a complex problem
To better understand an issue
To help solicit input to a new project
To get buy-in for a new project

What resources are needed to run a K-Caf é?
Not a lot to run to a simple format
A group of people
A facilitator or host
A room with plenty of space
Tables & chairs - ideally round tables to seat about five people
but you can run one in a lecture theatre if need be!

How do you run one?
K-Cafés can be run in a number of different ways. Some formats are simple others are more complex
I use a simple format
A K-Caf é runs from 60 minutes to a couple of hours
They work best with between 20 and 30 people
But can be run with a dozen or as many as 100 people

The Knowledge Café
One person speaks for 10-15 minutes to set the theme for the conversation
poses one or two key questions
Group breaks into small groups of five to discuss - dialogue (30 mins)
Come back together to have a large group conversation and to share insights (30 mins)

Engage in Dialogue
When we engage each other in dialogue
we enter into a conversation with a view to learn from each other
rather than impose our views on the other.
Dialogue is based on the work of the physicist David Bohm

The Outcomes of a K-Caf é
Real outcome is what you take away in your head
New connections with people
A deeper understanding of the issue discussed
A deeper understanding and insight into other people’s perspectives
A better appreciation of your own point of view and how it is seen by others
A better knowledge of what you know and don’t know and what others know and don’t know
In a better position to make more informed decisions

Principles of Dialogue
Suspend assumptions, do not judge
Observe & listen to one another
Welcome differences & explore them
Allow taboo subjects to be raised safely
Listen to your inner voice
Slow the discussion
Search for the underlying meaning

Where can I learn more about Knowledge Cafés?
A good stating point is gurteen.com
My regional Knowledge Café’s
London, Bristol, Manchester, New York, Adelaide
The World Café
theworldcafe.com
The Society for Philosophical Inquiry
philosopher.org

The Knowledge Café

The Challenge of Knowledge Sharing What prevents us from networking and sharing our knowledge more effectively? How might we overcome these barriers?

Learn before, during and after

Objectives
Introduce the concepts of
learn before, learn during, learn after
Describe how to run after-action-reviews (AARs)
personal, informal, formal
Encourage the use of AARs

Learn from Doing
Need to learn continuously
Learn collaboratively by doing
Deliberately build learning into business activities
Adopt After-Action Reviews at all levels
Capture lessons

After-Action Reviews

What is an After-Action Review?
Review of an event
to promote learning
to reinforce success
to eliminate deficiencies

What is an event?
An event has a
a beginning and an end
a purpose
measurable objectives
entire action or
smaller part of an action
Project
Project milestone
Internal meeting
Presentation
Meeting or phone conversation with customer, supplier, or partner

How to run a After-Action Review
Questions
What were the desired outcomes?
What were the actual outcomes?
What were the differences?
What was learnt?

What else do you need to know to run an After-Action Review?
Open climate
practice dialogue
Observe the event
if possible
Do immediately
Involve everyone
no hangers on
Record lessons
use technology

What different types of After-Action Review can be held?
Formal
at end of project or project milestone
takes time
planned, need resources
need a facilitator
Informal
any time! May take just 5 mins
no resources, no facilitator
Personal
on your own, any time

What are the benefits of After-Action Reviews?
Learn from experience
Inexpensive, easy
Immediate payoff
Learning at 2 levels:
Individual learning
Team learning

Before, During & After
Learn Before (Peer Assist)
pre start of project meeting to learn from previous projects
Learn During (AAR)
continuous AARs, mainly informal
Learn After (A retrospect)
end of project AAR - formal
project post-mortem
ALL can be run at the personal level!

Summary
AARs are simple yet powerful learning tools
Start to practice personal AARs
Start to practice informal AARs with close colleagues or in teams
Ensure formal AARs are scheduled into all your projects
before, during and after!

Resources
Books
Learning to Fly by Chris Collison & Geoff Parcell
The Project Management 50 by Tom Peters
AAR & Project Management
National Electronic Library for Health website
www.nelh.nhs.uk/knowledge_management

Business is a Conversation

Objectives
To raise awareness & interest in the role of conversation in our organizational lives
To encourage us to think about conversation and to improve the quality of our conversations

Business is a conversation Business is a conversation because the defining work of business is conversation - literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations. David Weinberger The Cluetrain Manifesto

Conversation is a meeting of minds Conversation is a meeting of minds with different memories and habits. When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought. Conversation doesn't just reshuffle the cards: it creates new cards. Theodore Zeldin Conversation

KM is about understanding For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world. KM shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? It's through stories that we understand how the world works. David Weinberger, The Cluetrain Manifesto

Conversation “A mechanistic and unproductive debate between people seeking to defend their own views against one another” “A frank exchange of ideas or views on a specific issue in an effort to attain mutual understanding” Debate or dialogue?

Dialogue
When we engage each other in dialogue
we enter into a conversation with a view to learn from each other
rather than impose our views on the other.
The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin, Historian

Principles of Dialogue
Suspend assumptions, do not judge
Observe & listen to one another
Welcome differences & explore them
Allow taboo subjects to be raised safely
Listen to your inner voice
Slow the discussion
Search for the underlying meaning

Summary
Business is a conversation
Conversation is creative
Understanding is more important than knowing more
Dialogue is the key to quality conversations

Telling Stories

Objectives
Introduce the concept of Storytelling
what is storytelling?
what are the benefits?
what makes a good story?
how can they be used?
Focus more on ‘personal storytelling’ rather than as a corporate tool
Encourage you to start to use storytelling more

What is storytelling?
Storytelling is the use of stories in organizations as a communication tool to share knowledge
Always existed - but now being used as a deliberate tool for sharing knowledge
Traditional communication is often dry, lacking in context and inspiration
Storytelling involves people and inspires them
Use of everyday language is more authentic & human

What are the benefits?
Good for complex ideas & concepts in an understandable form
Can be used to convey knowledge that is difficult to articulate
Provides the context in which knowledge arises
Increases likelihood of meaningful knowledge transfer
Provides a ‘living, breathing’ example of how to do something and why it works
rather than telling people what to do, hence people are more open to the lessons
Stories tend not to get interrupted!

What can stories be used for?
To stimulate thought, creativity and change
To help transfer knowledge
knowledge transfer is not about pouring knowledge into a person’s head
To help communicate complex ideas
To communicate messages that have an emotional dimension
To help build relationships & community

What makes a good story?
Relevant and timely
True and authentic
A ‘plot’ - something strange, remarkable or funny
Told from the perspective of a single protagonist
Structure - a beginning, middle and end
Focused on the positive!
Easy to remember

Personal Storytelling
We all tell, often without realizing we are doing it
Stories from personal experience
I tell many about my daughter Lauren
Identify those stories and refine them
Be on the look out for new ones
especially those from personal experience
Consciously tell more stories

Summary
Storytelling is an effective communication tool
Not a panacea - often not appropriate
e.g. objective reporting
Identify your stories & refine them
you use them far more than you realize
Practice them

Resources
Conversation, Dialogue & Storytelling
Books
“ The Springboard” by Steve Denning
“ On Dialogue” by David Bohm
Websites
www.stevedenning.com
www.theworldcafe.com

Coffee

Social Tools

Objectives
To look at social tools
To explain the ways in which they can be used
To encourage you to explore and experiment for yourselves

Social Tools
Social Tools
Social Software
Social Networking
Social Networking Platforms
Social Network Analysis (SNA)
All rather loosely defined

What is a social tool?
Social software enables people to rendezvous, connect or collaborate through computer-mediated communication and to form online communities.

Social Tools
Weblogs
Wikis
Social book marking & tagging
Social Networking Communities
Instant Messaging/Presence
RSS Feed Readers
Micro-blogging
Podcasts, videocasts
Mashups
Blogger
Technorati
MediaWiki
LinkedIn, Facebook
Delicious
Google Reader, Bloglines
Skype
Flickr
YouTube, Google Video
Twitter
Odeo
Slideshare
iPod
Creative Commons

But also more traditional tools
E-mail
Instant Messaging
Discussion Forums
Lotus Notes applications
Groove, Teamroom, ...
And ones you might not expect
online dating
ebay

What Differentiates Social tools?
Used by large numbers of people
thousands, tens of thousands, millions
who do not know each other
To form loose communities
Allow you to find & connect to people who you don’t know
Draws on the power of large numbers
Tends to exclude more traditional tools

Properties of Social Tools
bottom-up
open - not closed
decentralized
subversive
emergent properties
uncontrolled
often free
enthusiastic amateurs

Weblogs

What can Weblogs be used for?
Personal journals
News logs/feeds (journalists, professional or amateur)
Knowledge-logs (k-logs)
Marketing & Support blogs/extranets
Real-time conference blogs
Status reporting blogs
Project blogs (group blog)
Lab note books

What can Weblogs be used for?
Used to support CoPs
Event weblogs (similar to status)
Idea logs
Meeting or Action weblogs …
Communications weblogs MD or HR
Feedback weblogs
Trend Indicator weblogs …
Education weblogs
schools, universites, business schools etc
a form of e-learning ...

What are Weblog communities?
Emergent
Naturally form - dynamic
like-minds tend to cluster together
Finding like-minds
google, day-pop, blog-chalking
blogrolls
trackback
referral logs
The feeling is of having a ‘conversation’ not one of ‘publishing’

What is the Psychology of Weblogs?
Own it and take pride in it
A record of your thoughts/ideas
A personal learning journal
Highly personal, own voice
Primarily for yourself
No pressure to publish, comment or reply
Ability to access
‘ like-minds’
‘ world-class minds’

What are the politics of weblogs
Dilemma of being open
“Thinking publically”
These may be my private thoughts
but they are now public
If legal issues with e-mail & IM then what about weblogs?
Ray Ozzie’s ‘corporate blogging policy’

Bottom Line
Weblogs are incredibly powerful knowledge networking tools
sharing and creating knowledge
networking and network formation
Their full power is yet to be really recognized!

RSS Feeds, Newsreaders, Aggregators and Podcasts

What is RSS?
RSS
Rich site summary or real simple syndication
Real simple sharing!
Widely adopted defacto XML standard
developed by Netscape for news distribution
Uses simple set of XML tags
to create a “news feed" e.g. headline, link, description

What is an RSS Feed?
A stream of “items” in the format:
title
date/time published
author
url/link to source
textual body
Produced by media organizations & amateurs
News feeds: newspapers, magazines
Podcasts: audio and video ‘magazines’
Websites: weblog postings and website updates

What is an RSS Reader?
RSS Reader or RSS Newsreader
Allows you to subscribe to & read RSS feeds
Many freely available
download to PC
AmphetaDesk newsreader
online web service
Bloglines (a social tool in its own right)

What is RSS Aggregator?
Often another name for an RSS Reader
Reads a number of feeds & consolidates them onto a single web page for reading or creates a new consolidated feed!
E.g. Planet KM
You can treat weblogs as news feeds
publish them in RSS format
aggregate them like news feeds

Podcasts
Video iPod
TEDTalks
Video podcast of all my Google videos
Undocumented Google feature + Feedburner
Took minutes to create

Summary
Powerful information distribution tool
Has established itself as a standard
Everything but everything is starting to support RSS feeds
Huge potential to reduce e-mail overload

Social Tagging & Folksonomies

Del.icio.us
"Del.icio.us is a social bookmarks manager
Allows you to:
add sites you like to a personal collection of links
categorize those sites with keywords
share your collection not only between your own pcs but also with others.

Del.icio.us
Uses non-hierarchical keyword categorization
Tag your bookmarks with a number of freely chosen keywords (folksonomy verses taxonomy).
A combined view of everyone's bookmarks with a given tag is available
the URL "http://del.icio.us/tag/wiki" displays all the links tagged "wiki".
Collective nature makes it possible to view bookmarks added by similar-minded users

Social Tagging
Del.icio.us
tags links
Flickr
tags photos
YouTube
tags videos
Technorati
tags weblogs

What is a Wiki?
A wiki is a type of website that allows users to easily add and edit content
Especially suited for collaborative writing
The name is based on the Hawaiian term wiki, meaning "quick” or "fast"

Features
Easy to use
Do not need to know HTML
Anyone can edit a page
revisions kept
Free!

Wikipedia
Phenomena!
No reward or recognition!
High quality
Little central control
Low cost

Examples
Wikipedia
http://en.wikipedia.org
SocialText
http://www.socialtext.com
Confluence
http://www.atlassian.com/software/confluence
Contactivity
http://groups.headshift.com/display/CONT06/Home

Flickr
I photo every event in which I participate
Upload to Flickr
Embed slide show on my website
Can merge photos taken by different people with a common tag & create a composite slide show

Skype
Lotus Notes, Firefox
Skype
Voip, Skype-in, Skype-out, SMS, IM
Presence
Conference calls
Webcam
Pamela: record interviews

YouTube & Google Video
Started out with “What is KM?”
Over 30 mini-interviews uploaded
Embedded in my site
Other KM and related videos on my site e.g. Patrick Lambe (blip.tv)
HK Knowledge Café, NLB talk
More planned

Twitter
Micro-blog
Update from mobile phone
Panel on my website
Twitter: current activity
Skype: online presence
78 people following me

FaceBook
Over 250 friends
About 200 Community members
Keeps you connected and in-touch at the ‘micro-level’
Waiting to see what emerges

Google Tools
Google Maps
Google Video
Google Search Engine
Google Alerts
Google Maps API
Google Reader
Google MP3 player
Google Gadgets
Google Webmaster tools
Google Adsense
Google Analytics
Google Docs
The operating system is the web!

Some thoughts on the future

The Future
I’ve been an early adopter
I take this for granted
I never foresaw the growth in social tools and their enthusiastic adoption
But we have only just started
The use of these tools and the new ways of working that they enable is transformational!

The Future
More and more amazing online tools
Powerful
Easy to learn, easy to use
Highly customizable/programmable
Free
All the things that I have done
Anyone can do today
Outside and inside the firewall!
You do not need to be a programmer

The Future
More home workers
More mobile people working, globally, anyplace, anytime
More independent workers
Social tools provide ideal support for this type of work
People will demand access to these tools within their organizations

Social Tools Summary
Social tools are in their infancy
But are very powerful
Tools for knowledge networkers
Driven from the bottom up
Fundamentally about “personal knowledge sharing”
Puts power in the hands of the users!

Resources
Weblog
Social Networking
RSS
Google Reader

Share actionable insights

Actionable Insights
KM 2.0 – KM goes social
Knowledge Networking
Knowledge Sharing
Knowledge Cafes
Learn before, during and after (AARs)
Conversation & storytelling
Social tools
weblogs, rss, podcasts, wikis, folksonomies, ...

www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com

Licence
You may use these slides under the following Creative Commons Licence
Attribution-Share Alike 2.0
http://creativecommons.org/licenses/by-sa/2.0/uk/

Effective Knowledge Worker Workshop

by David Gurteen on Oct 04, 2008

Accessibility

Categories

Tags

Upload Details

Usage Rights

2 Embeds 3

Statistics

Effective Knowledge Worker Workshop — Presentation Transcript

http://www.slideshare.net	2
http://pulse.plaxo.com	1