Talk at the Graduate School of Engineering of the Federal University of Rio de Janeiro

KM goes Social 26 th August 2008 A Talk for the Computer Science Department of the Graduate School of Engineering of the Federal University of Rio de Janeiro

Begin with the end in mind

A brief history of KM

The impact of social tools and Web 2.0 on KM

KM 2.0: KM goes Social

Two early forms of KM

Techno-centric KM

People-centric KM

Techno-centric KM

Corporate KM

Birth 1995 (Lotus Notes 1989)

Internet, Intranets, Office, E-mail

The management of unstructured information

Database and search centric

For many organizations what KM is about!

People-centric KM

Pioneers

BP (Chris Collison, Geoff Parcell)

Buckman Labs (Bob Buckman)

Personal Knowledge Management (PKM)

People Centred Knowledge Management (PCKM)

Soft tools e.g. Cops, After Action Reviews

People-centric KM Tools

Communities of Practice

Storytelling and narrative

After action reviews

Peer assists

Retrospects

Knowledge Cafes

Open Space

Appreciative Inquiry

KM Today

Both forms of KM practiced

KC UK

Collaboration

Content

Over-hyped, underperformed

Is KM dead?

KM changing/evolving

Not driven by the traditional KM community

The Disruptor

Social Tools

Quietly evolving on the web

Roots not in KM

Social Tool thought leaders and even KM advocates avoid the label!

Social Tools

What are social tools for?

Finding and connecting with people

Building communities

Sharing knowledge

Informal learning

They are personal/social KM tools!

Social Tools

Weblogs

Wikis

Social book marking & tagging

Social Networking Communities

Instant Messaging/Presence

RSS Feed Readers

Micro-blogging

Podcasts, videocasts

Mashups

Blogger

Technorati

MediaWiki

LinkedIn, Facebook

Delicious

Google Reader, Bloglines

Skype

Flickr

YouTube, Google Video

Twitter

Odeo

Slideshare

iPod

Creative Commons

Web 2.0

The social web

The participatory web

Built around social tools

Evolved, emerged

Not planned

Not IBM or Microsoft

Open protocols

Low cost

Enterprise 2.0

Taking Web 2.0 into the organization

Weblogs and Wikis

IBM and Microsoft now in the game

And more …

So what does this mean for KM?

KM 1.0

The old traditional, corporate, techno-centric command and control form of KM

KM 2.0

Take

People-centric KM, PKM

CoPs, AARs, KCafes, …

Social Computing

Weblogs, Wikis, …

To create

A new form of KM

KM 2.0 or Social KM

Social KM

Corporate

Top down

Centralised

Command & Control

Monolithic systems

Explicit Knowledge

Personal

Bottom up

Decentralised

Distributed

Ecosystems

Tacit Knowledge

KM 1.0 KM 2.0

KM Tool Comparison

Taxonomies

People Finders

Databases

E-mail

Newsletters

Discussion Forums

Social Tagging

Social Networking

Blogs & Wikis

Instant Messaging

RSS Feeds & Readers

Blogs

KM 1.0 KM 2.0

Social KM Anyone can say anything People are afraid to talk openly Work is open and transparent Work is behind closed doors Stories Best Practices KM 2.0 KM 1.0 Knowledge is naturally captured as part of my work Knowledge is forcibly captured just in case Knowledge sharing is people centric Knowledge sharing is database centric I have a choice & select my own tools IT chooses the tools I use Content is distributed freely and uncontrolled Content is centralised, protected and controlled Social Networking platforms reflect who is doing what with whom People directories provide contact information KM is part of my everyday work KM is extra work

Social KM Think out load together Think quietly alone Anyone can publish Centrally controlled publishing Anyone can start a CoP CoPs centrally controlled KM 2.0 KM 1.0 Improved decision making & innovation Efficiency and productivity Personal voice, 1 st person Professional voice, 3 rd person Rich stories, audio and video Context stripped Content is distributed freely and uncontrolled Content is centralised, protected and controlled Content filtered through experts Search for experts and content separate Subscribe to feeds Distribute by e-mail

KM is about Conversation KM is simply the art of enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about. Dave Pollard

KM is Social

Knowledge Sharing People and Technology !

Begin with the end in mind

My story – how I use technology

Demonstrate the power - technology can put in the hands of the individual

To provoke thought, sow seeds in your minds

Some thoughts on the future

My Website

Created August 1999

Did not want to create a ‘marketing’ website

Provide value through real content

Demo my capabilities in an authentic way

Gurteen Knowledge Website

People Profiles

Books

Events

Quotations

Places

Articles

CountriesCities

Highly structured

Page types

Each page categorised

Knowledge Letter

1 st issue May 2000 to 200 people

Issue 98 in 9 th year!

15,000 people in 154 countries

To draw more people to my site

Had long wanted to write

Blog-like

Lesson: talk in my own voice

Knowledge Log

First blog March 2002

Integrate Blog & newsletter August 2007!

My website is real blog

RSS Feeds

July 2002

My weblog, site updates, jobs, events, books, quotes

“ Pimped” by Feedburner

Other feeds

Google Video, YouTube, Twitter, Flickr

Email Feeds

Quote of the day

New Books

New Events

New Jobs

Knowledge Cards

One a week for 20 weeks

Over 2,000 people receive my quote of the day by e-mail and RSS feed

Media Player

August 2006

Single page access to multi-media files

YouTube

Google Video

WMW

Free ajax code

My Contact Page

Email address, phone number, postal address etc.

Google map: where I live

Twitter: What I am doing

Skype: my online presence status plus button to call me

Clock: the time in my time zone

Meeting planner: a link

Dopplr: current location and future trips

Gurteen Search Engine

Google Customised Search Engine

Searches over 800 KM websites and weblogs

Other Features

Polls

Raffles

Knowledge Seeds

Knowledge Slide Show

Downloads

Users can post comments, events, books etc

Lotus Notes

Everything is driven by Lotus Notes

My site and all its functions is a single Notes application

Over 8 years - a huge programming effort

A content management system

Adding new content is trivial

Use of Social Tools

Twitter

Micro-blog

Update from mobile phone

Panel on my website

Twitter: current activity

Skype: online presence

Three feeds: personal, GurteenQuotes, GurteenNews

290 people following me

Linkedin & FaceBook

Over 500 friends

About 200 Community members

Keeps you connected and in-touch at the ‘micro-level’

Waiting to see what emerges

Podcasts

Video iPod

TEDTalks

Video podcast of all my Google videos

Undocumented Google feature + Feedburner

Took minutes to create

Flickr

I photo every event in which I participate

Upload to Flickr

Embed slide show on my website

Can merge photos taken by different people with a common tag & create a composite slide show

YouTube & Google Video

Started out with “What is KM?”

Over 30 mini-interviews uploaded

Embedded in my site

Other KM and related videos on my site e.g. Patrick Lambe (blip.tv)

HK Knowledge Café, NLB talk

Skype

Lotus Notes, Firefox

Skype

Voip, Skype-in, Skype-out, SMS, IM

Presence

Conference calls

Webcam

Pamela: record interviews

Document Hosting Tools

Slideshare

Share powerpoint slides

Google Docs

Replacement for MS Office

Scribd

Share PDF documents

Calameo

Create multimedia documents and share

Google Tools

Google Maps

Google Video

Google Search Engine

Google Alerts

Google Maps API

Google Reader

Google MP3 player

Google Gadgets

Google Webmaster tools

Google Adsense

Google Analytics

Google Docs

The operating system is the web!

My Tools

My Tools section on my website

Lists all tools I use

How I use them

Plus problems, tips etc

http:// www.gurteen.com/gurteen/gurteen.nsf/id/my -tools

Some thoughts on the future

The Future

I’ve been an early adopter

I never foresaw the growth in social tools and their enthusiastic adoption

But we have only just started

The use of these tools and the new ways of working that they enable is transformational!

The Future

More amazing social tools

Powerful

Easy to learn, easy to use

Highly customizable/programmable

Open source, near free

All the things that I have done

Anyone or any organization can do today

Outside and inside the firewall!

You do not need to be a programmer

The Future

More home workers

More mobile people working, globally, anyplace, anytime

More independent workers

Social tools provide ideal support for this type of work

People will demand access to these tools within their organizations

Like e-mail everyone will be using social tools

They will be a natural, social way of working

Social Tools are phenomenal knowledge sharing tools with vast potential. How can you make the most of them?

Conversation! Questions?

www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com

Licence

You may use these slides under the following Creative Commons Licence

Attribution-Share Alike 2.0

http://creativecommons.org/licenses/by-sa/2.0/uk/

Talk at the Graduate School of Engineering of the Federal University of Rio de Janeiro

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