People 2.0 Working in a participatory 2.0 World Make the most of what you know IA Centre  December 2009 David Gurteen
<ul><li>Web 2.0 </li></ul><ul><li>Enterprise 2.0 </li></ul><ul><li>KM 2.0 </li></ul>
Everything 2.0 <ul><li>Libraries 2.0 </li></ul><ul><li>Management 2.0  </li></ul><ul><li>Warfare 2.0 </li></ul><ul><li>Gov...
People 2.0 <ul><li>Managers 2.0 </li></ul><ul><li>People 2.0 </li></ul>For KM 2.0 to be successful we need Managers 2.0 No...
Question What does it mean to work in a participatory 2.0 world?
There are some things best taught indirectly
Quotations Quotations are good for capturing and concisely communicating thoughts and ideas. They can be inspirational and...
Some quotations to reflect on
Walk the talk We must become the change we want to see in the world. Mahatma Gandhi
Work with People An innovative, healthy organization requires that  we work with people  rather than do things to them.  A...
Don’t tell people what to do <ul><li>I have to tell it again and again: I have no doctrine. I only point out something. </...
Have conversations Our most effective KM tool is conversation. The words we choose, the questions we ask, and the metaphor...
Have learning conversations The kind of conversation I’m interested in is one in which you start with a willingness to eme...
Yes, You. You control  the Information Age. Welcome to your world. Person of the year, December 2006
Yes,  we . We  control the Informaton Age. Welcome to  our  world.
We are moving to a participatory  “WE world”
Conversation How do  we  better work in a participatory 2.0 world?
Q&A Questions? Thoughts? Comments? Insights?
Some of my favourite quotations I did not use that I think you may enjoy  
Business is a conversation Business is a conversation because the defining work of business is conversation - literally. A...
Conversation is a meeting of minds Conversation is a meeting of minds with different memories and habits. When minds meet,...
KM is about understanding For all our knowledge, we have no idea what we're talking about. We don't understand what's goin...
On being taught Personally I'm always ready to learn, although I do not always like being taught. Sir Winston Churchill
How Children Fail Children do not need to be made to learn to be better, told what to do or shown how. If they are given a...
Get real Knowledge Management should be focused on real, tangible intractable problems not aspirational goals.  It should ...
Change The only way to change is to change your  understanding . Anthony de Mello, Jesuit Priest
Raise all the ships on the sea If I have seen further than others, it is by standing upon the shoulders of giants. Sir Isa...
Carpe Diem! Scale back your long hopes to a short period. While we speak, time is envious and is running away from us. Sei...
Licence <ul><li>You may use these slides under the following Creative Commons Licence </li></ul><ul><li>Attribution-Share ...
www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com
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People 2.0: Working in a 2.0 World

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People 2.0: Working in a 2.0 World. Talk given at "Make The Most Of What You Know" conference run by the Intellectual Assets Centre in Edinburgh 1st December 2009.

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People 2.0: Working in a 2.0 World

  1. 1. People 2.0 Working in a participatory 2.0 World Make the most of what you know IA Centre December 2009 David Gurteen
  2. 2. <ul><li>Web 2.0 </li></ul><ul><li>Enterprise 2.0 </li></ul><ul><li>KM 2.0 </li></ul>
  3. 3. Everything 2.0 <ul><li>Libraries 2.0 </li></ul><ul><li>Management 2.0 </li></ul><ul><li>Warfare 2.0 </li></ul><ul><li>Government 2.0 </li></ul><ul><li>Education 2.0 </li></ul>Credit: Hugh MacLeod, gapingvoid
  4. 4. People 2.0 <ul><li>Managers 2.0 </li></ul><ul><li>People 2.0 </li></ul>For KM 2.0 to be successful we need Managers 2.0 Not quite, we need People 2.0!
  5. 5. Question What does it mean to work in a participatory 2.0 world?
  6. 6. There are some things best taught indirectly
  7. 7. Quotations Quotations are good for capturing and concisely communicating thoughts and ideas. They can be inspirational and can help us reveal and assess the assumptions, values and beliefs that underlie the ways in which we perceive the world.
  8. 8. Some quotations to reflect on
  9. 9. Walk the talk We must become the change we want to see in the world. Mahatma Gandhi
  10. 10. Work with People An innovative, healthy organization requires that we work with people rather than do things to them. Alfie Kohn
  11. 11. Don’t tell people what to do <ul><li>I have to tell it again and again: I have no doctrine. I only point out something. </li></ul><ul><li>I point out reality, I point out something in reality which has not or too little been seen. </li></ul><ul><li>I take him who listens to me at his hand and lead him to the window. I push open the window and point outside. </li></ul><ul><li>I have no doctrine, I carry on a dialogue. </li></ul><ul><li>Martin Buber </li></ul>
  12. 12. Have conversations Our most effective KM tool is conversation. The words we choose, the questions we ask, and the metaphors we use to explain ourselves, are what determine our success in creating new knowledge as well as sharing that knowledge with each other. Nancy Dixon
  13. 13. Have learning conversations The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin
  14. 14. Yes, You. You control the Information Age. Welcome to your world. Person of the year, December 2006
  15. 15. Yes, we . We control the Informaton Age. Welcome to our world.
  16. 16. We are moving to a participatory “WE world”
  17. 17. Conversation How do we better work in a participatory 2.0 world?
  18. 18. Q&A Questions? Thoughts? Comments? Insights?
  19. 19. Some of my favourite quotations I did not use that I think you may enjoy 
  20. 20. Business is a conversation Business is a conversation because the defining work of business is conversation - literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations. David Weinberger The Cluetrain Manifesto <ul><li>Conversation is central to all that we do </li></ul><ul><li>Its our job! </li></ul>
  21. 21. Conversation is a meeting of minds Conversation is a meeting of minds with different memories and habits. When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought. Conversation doesn't just reshuffle the cards: it creates new cards. Theodore Zeldin Conversation <ul><li>Theodore in an Oxford Historian </li></ul><ul><li>Conversation is creative </li></ul>
  22. 22. KM is about understanding For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world. KM shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? It's through stories that we understand how the world works. David Weinberger, The Cluetrain Manifesto <ul><li>Its about understanding & sense making </li></ul><ul><li>Through conversation & storytelling </li></ul>
  23. 23. On being taught Personally I'm always ready to learn, although I do not always like being taught. Sir Winston Churchill
  24. 24. How Children Fail Children do not need to be made to learn to be better, told what to do or shown how. If they are given access to enough of the world, they will see clearly enough what things are truly important to themselves and to others, and they will make for themselves a better path into that world then anyone else could make for them. John Holt
  25. 25. Get real Knowledge Management should be focused on real, tangible intractable problems not aspirational goals. It should deal pragmatically with the evolutionary possibilities of the present rather then seeking idealistic solutions. Dave Snowden
  26. 26. Change The only way to change is to change your understanding . Anthony de Mello, Jesuit Priest
  27. 27. Raise all the ships on the sea If I have seen further than others, it is by standing upon the shoulders of giants. Sir Isaac Newton
  28. 28. Carpe Diem! Scale back your long hopes to a short period. While we speak, time is envious and is running away from us. Seize the day , trusting little in the future. Horace
  29. 29. Licence <ul><li>You may use these slides under the following Creative Commons Licence </li></ul><ul><li>Attribution-Share Alike 2.0 </li></ul><ul><li>http://creativecommons.org/licenses/by-sa/2.0/uk/ </li></ul>
  30. 30. www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com

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