World 2.0 Working in a 2.0 World September 2008 Kunnskapstinget 2008 Oslo

Begin with the end in mind A brief history of KM The impact of social tools and Web 2.0 on KM KM 2.0: KM goes Social Working in a 2.0 World

A brief history of KM

The impact of social tools and Web 2.0 on KM

KM 2.0: KM goes Social

Working in a 2.0 World

Two early forms of KM Techno-centric KM People-centric KM

Techno-centric KM Corporate KM Birth 1995 (Lotus Notes 1989) Internet, Intranets, Office, E-mail The management of unstructured information Database and search centric For many organizations what KM is about!

Corporate KM

Birth 1995 (Lotus Notes 1989)

Internet, Intranets, Office, E-mail

The management of unstructured information

Database and search centric

For many organizations what KM is about!

People-centric KM Pioneers BP (Chris Collison, Geoff Parcell) Buckman Labs (Bob Buckman) Personal Knowledge Management (PKM) People Centred Knowledge Management (PCKM) Soft tools e.g. Cops, After Action Reviews

Pioneers

BP (Chris Collison, Geoff Parcell)

Buckman Labs (Bob Buckman)

Personal Knowledge Management (PKM)

People Centred Knowledge Management (PCKM)

Soft tools e.g. Cops, After Action Reviews

People-centric KM Tools Communities of Practice Storytelling and narrative After action reviews Peer assists Retrospects Knowledge Cafes Open Space Appreciative Inquiry

Communities of Practice

Storytelling and narrative

After action reviews

Peer assists

Retrospects

Knowledge Cafes

Open Space

Appreciative Inquiry

KM Today Both forms of KM practiced KC UK Collaboration Content Over-hyped, underperformed Is KM dead? KM changing/evolving Not driven by the traditional KM community

Both forms of KM practiced

KC UK

Collaboration

Content

Over-hyped, underperformed

Is KM dead?

KM changing/evolving

Not driven by the traditional KM community

The Disruptor Social Tools Quietly evolving on the web Roots not in KM Social Tool thought leaders and even KM advocates avoid the label!

Social Tools

Quietly evolving on the web

Roots not in KM

Social Tool thought leaders and even KM advocates avoid the label!

Social Tools What are social tools for? Finding and connecting with people Building communities Sharing knowledge Informal learning They are personal/social KM tools!

What are social tools for?

Finding and connecting with people

Building communities

Sharing knowledge

Informal learning

They are personal/social KM tools!

Social Tools Weblogs Wikis Social book marking & tagging Social Networking Communities Instant Messaging/Presence RSS Feed Readers Micro-blogging Podcasts, videocasts Mashups Blogger Technorati MediaWiki LinkedIn, Facebook Delicious Google Reader, Bloglines Skype Flickr YouTube, Google Video Twitter Odeo Slideshare iPod Creative Commons

Weblogs

Wikis

Social book marking & tagging

Social Networking Communities

Instant Messaging/Presence

RSS Feed Readers

Micro-blogging

Podcasts, videocasts

Mashups

Blogger

Technorati

MediaWiki

LinkedIn, Facebook

Delicious

Google Reader, Bloglines

Skype

Flickr

YouTube, Google Video

Twitter

Odeo

Slideshare

iPod

Creative Commons

Web 2.0 The social web The participatory web Built around social tools Evolved, emerged Not planned Not IBM or Microsoft Open protocols Low cost

The social web

The participatory web

Built around social tools

Evolved, emerged

Not planned

Not IBM or Microsoft

Open protocols

Low cost

Enterprise 2.0 Taking Web 2.0 into the organization Weblogs and Wikis IBM and Microsoft now in the game And more …

Taking Web 2.0 into the organization

Weblogs and Wikis

IBM and Microsoft now in the game

And more …

So what does this mean for KM?

KM 1.0 The old traditional, corporate, techno-centric command and control form of KM

The old traditional, corporate, techno-centric command and control form of KM

KM 2.0 Take People-centric KM, PKM CoPs, AARs, KCafes, … Social Computing Weblogs, Wikis, … To create A new form of KM KM 2.0 or Social KM

Take

People-centric KM, PKM

CoPs, AARs, KCafes, …

Social Computing

Weblogs, Wikis, …

To create

A new form of KM

KM 2.0 or Social KM

Social KM Corporate Top down Centralised Command & Control Monolithic systems Explicit Knowledge Personal Bottom up Decentralised Distributed Ecosystems Tacit Knowledge KM 1.0 KM 2.0

Corporate

Top down

Centralised

Command & Control

Monolithic systems

Explicit Knowledge

Personal

Bottom up

Decentralised

Distributed

Ecosystems

Tacit Knowledge

KM Tool Comparison Taxonomies People Finders Databases E-mail Newsletters Discussion Forums Social Tagging Social Networking Blogs & Wikis Instant Messaging RSS Feeds & Readers Blogs KM 1.0 KM 2.0

Taxonomies

People Finders

Databases

E-mail

Newsletters

Discussion Forums

Social Tagging

Social Networking

Blogs & Wikis

Instant Messaging

RSS Feeds & Readers

Blogs

Social KM Stories Best Practices Improved decision making & innovation Efficiency and productivity Work is open and transparent Work is behind closed doors KM 2.0 KM 1.0 Knowledge is naturally captured as part of one’s work Knowledge is captured just in case Knowledge sharing is people centric Knowledge sharing is database centric I have a choice & select my own tools IT chooses the tools I use Content is distributed freely and uncontrolled Content is centralised, protected and controlled Social Networking platforms reflect who is doing what with whom People directories provide contact information KM is part of my everyday work KM is extra work

KM is about Conversation KM is simply the art of enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about. Dave Pollard

KM is going Social

Everything 2.0 Web 2.0 technologies and thinking is changing everything!

Everything 2.0 Web 2.0 Enterprise 2.0 KM 2.0 Library 2.0 Management 2.0 Project Management 2.0 Education 2.0 Warfare 2.0 Politics 2.0 Manager 2.0 People 2.0 World 2.0 Credit: Hugh MacLeod, gapingvoid Participation Conversation

Web 2.0

Enterprise 2.0

KM 2.0

Library 2.0

Management 2.0

Project Management 2.0

Education 2.0

Warfare 2.0

Politics 2.0

Manager 2.0

People 2.0

World 2.0

Six ways to engage in a 2.0 World

Be Yourself We have been trained throughout our business careers to suppress our individual voice and to sound like a 'professional', that is, to sound like everyone else. This professional voice is distinctive. And weird. Taken out of context, it is as mannered as the ritualistic dialogue of the 17th-century French court. David Weinberger

Work Transparently Work so everyone can see what you are doing Before IT it was impossible for to share work in progress Today it is easy Working transparently means we get early feedback and can adapt more quickly A fundamental part of natural knowledge sharing

Work so everyone can see what you are doing

Before IT it was impossible for to share work in progress

Today it is easy

Working transparently means we get early feedback and can adapt more quickly

A fundamental part of natural knowledge sharing

Work Openly Be open to people; their feedback and ideas Being open is a prerequisite for social learning We need to let others know what we are doing (transparency) and take feedback (openness)

Be open to people; their feedback and ideas

Being open is a prerequisite for social learning

We need to let others know what we are doing (transparency) and take feedback (openness)

Have learning conversations The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin, Historian

Work with People An innovative, healthy organization requires that we work with people rather than do things to them . Alfie Kohn How do we better work together? How do we make them share?

Raise all the ships on the sea Contribute to the commons Tragedy of the commons Depletes with use Cornucopia of the commons Abundance with use Contribute Wikipedia, Knol, Open Source If I have seen further than others, it is by standing upon the shoulders of giants. Sir Isaac Newton

Contribute to the commons

Tragedy of the commons

Depletes with use

Cornucopia of the commons

Abundance with use

Contribute

Wikipedia, Knol, Open Source

Where are we? Very early days Many independents adopted 2.0 working Where the world is moving In 5 years we will all be using social tools! Exciting to many, scary to others

Very early days

Many independents adopted 2.0 working

Where the world is moving

In 5 years we will all be using social tools!

Exciting to many, scary to others

The way forward Be an early adopter Start to use social tools yourself Pilot the tools within your organisation Take good advise Learn what they mean for you and your organisation Cannot plan – its emergent Have conversations with people

Be an early adopter

Start to use social tools yourself

Pilot the tools within your organisation

Take good advise

Learn what they mean for you and your organisation

Cannot plan – its emergent

Have conversations with people

We are moving to a participatory “WE world” Yes, we . We control the Informaton Age. Welcome to our world.

Conversation! Questions?

www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com

Licence You may use these slides under the following Creative Commons Licence Attribution-Share Alike 2.0 http://creativecommons.org/licenses/by-sa/2.0/uk/

You may use these slides under the following Creative Commons Licence

Attribution-Share Alike 2.0

http://creativecommons.org/licenses/by-sa/2.0/uk/