Talk at IFLA, Quebec City, August 2008

KM goes Social August 2008 IFLA Quebec

Begin with the end in mind
A brief history of KM
The impact of social tools and Web 2.0 on KM
KM 2.0: KM goes Social

Two early forms of KM
Techno-centric KM
People-centric KM

Techno-centric KM
Corporate KM
Birth 1995 (Lotus Notes 1989)
Internet, Intranets, Office, E-mail
The management of unstructured information
Database and search centric
For many organizations what KM is about!

People-centric KM
Pioneers
BP (Chris Collison, Geoff Parcell)
Buckman Labs (Bob Buckman)
Personal Knowledge Management (PKM)
People Centred Knowledge Management (PCKM)
Soft tools e.g. Cops, After Action Reviews

People-centric KM Tools
Communities of Practice
Storytelling and narrative
After action reviews
Peer assists
Retrospects
Knowledge Cafes
Open Space
Appreciative Inquiry

KM Today
Both forms of KM practiced
KC UK
Collaboration
Content
Over-hyped, underperformed
Is KM dead?
KM changing/evolving
Not driven by the traditional KM community

The Disruptor
Social Tools
Quietly evolving on the web
Roots not in KM
Social Tool thought leaders and even KM advocates avoid the label!

Social Tools
What are social tools for?
Finding and connecting with people
Building communities
Sharing knowledge
Informal learning
They are personal/social KM tools!

Social Tools
Weblogs
Wikis
Social book marking & tagging
Social Networking Communities
Instant Messaging/Presence
RSS Feed Readers
Micro-blogging
Podcasts, videocasts
Mashups
Blogger
Technorati
MediaWiki
LinkedIn, Facebook
Delicious
Google Reader, Bloglines
Skype
Flickr
YouTube, Google Video
Twitter
Odeo
Slideshare
iPod
Creative Commons

Web 2.0
The social web
The participatory web
Built around social tools
Evolved, emerged
Not planned
Not IBM or Microsoft
Open protocols
Low cost

Enterprise 2.0
Taking Web 2.0 into the organization
Weblogs and Wikis
IBM and Microsoft now in the game
And more …

So what does this mean for KM?

KM 1.0
The old traditional, corporate, techno-centric command and control form of KM

KM 2.0
Take
People-centric KM, PKM
CoPs, AARs, KCafes, …
Social Computing
Weblogs, Wikis, …
To create
A new form of KM
KM 2.0 or Social KM

Social KM
Corporate
Top down
Centralised
Command & Control
Monolithic systems
Explicit Knowledge
Personal
Bottom up
Decentralised
Distributed
Ecosystems
Tacit Knowledge
KM 1.0 KM 2.0

KM Tool Comparison
Taxonomies
People Finders
Databases
E-mail
Newsletters
Discussion Forums
Social Tagging
Social Networking
Blogs & Wikis
Instant Messaging
RSS Feeds & Readers
Blogs
KM 1.0 KM 2.0

Social KM Anyone can say anything People are afraid to talk openly Work is open and transparent Work is behind closed doors Stories Best Practices KM 2.0 KM 1.0 Knowledge is naturally captured as part of my work Knowledge is forcibly captured just in case Knowledge sharing is people centric Knowledge sharing is database centric I have a choice & select my own tools IT chooses the tools I use Content is distributed freely and uncontrolled Content is centralised, protected and controlled Social Networking platforms reflect who is doing what with whom People directories provide contact information KM is part of my everyday work KM is extra work

Social KM Think out load together Think quietly alone Anyone can publish Centrally controlled publishing Anyone can start a CoP CoPs centrally controlled KM 2.0 KM 1.0 Improved decision making & innovation Efficiency and productivity Personal voice, 1 st person Professional voice, 3 rd person Rich stories, audio and video Context stripped Content is distributed freely and uncontrolled Content is centralised, protected and controlled Content filtered through experts Search for experts and content separate Subscribe to feeds Distribute by e-mail

KM is about Conversation KM is simply the art of enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about. Dave Pollard

KM is Social

Knowledge Sharing People and Technology !

Begin with the end in mind
My story – how I use technology
Demonstrate the power - technology can put in the hands of the individual
To provoke thought, sow seeds in your minds
Some thoughts on the future

My Website
Created August 1999
Did not want to create a ‘marketing’ website
Provide value through real content
Demo my capabilities in an authentic way

Gurteen Knowledge Website
People Profiles
Books
Events
Quotations
Places
Articles
CountriesCities
Highly structured
Page types
Each page categorised

Knowledge Letter
1 st issue May 2000 to 200 people
Issue 98 in 9 th year!
15,000 people in 154 countries
To draw more people to my site
Had long wanted to write
Blog-like
Lesson: talk in my own voice

Knowledge Log
First blog March 2002
Integrate Blog & newsletter August 2007!
My website is real blog

RSS Feeds
July 2002
My weblog, site updates, jobs, events, books, quotes
“ Pimped” by Feedburner
Other feeds
Google Video, YouTube, Twitter, Flickr

Email Feeds
Quote of the day
New Books
New Events
New Jobs
Knowledge Cards
One a week for 20 weeks
Over 2,000 people receive my quote of the day by e-mail and RSS feed

Media Player
August 2006
Single page access to multi-media files
YouTube
Google Video
WMW
Free ajax code

My Contact Page
Email address, phone number, postal address etc.
Google map: where I live
Twitter: What I am doing
Skype: my online presence status plus button to call me
Clock: the time in my time zone
Meeting planner: a link
Dopplr: current location and future trips

Gurteen Search Engine
Google Customised Search Engine
Searches over 800 KM websites and weblogs

Other Features
Polls
Raffles
Knowledge Seeds
Knowledge Slide Show
Downloads
Users can post comments, events, books etc

Lotus Notes
Everything is driven by Lotus Notes
My site and all its functions is a single Notes application
Over 8 years - a huge programming effort
A content management system
Adding new content is trivial

Use of Social Tools

Twitter
Micro-blog
Update from mobile phone
Panel on my website
Twitter: current activity
Skype: online presence
Three feeds: personal, GurteenQuotes, GurteenNews
290 people following me

Linkedin & FaceBook
Over 500 friends
About 200 Community members
Keeps you connected and in-touch at the ‘micro-level’
Waiting to see what emerges

Podcasts
Video iPod
TEDTalks
Video podcast of all my Google videos
Undocumented Google feature + Feedburner
Took minutes to create

Flickr
I photo every event in which I participate
Upload to Flickr
Embed slide show on my website
Can merge photos taken by different people with a common tag & create a composite slide show

YouTube & Google Video
Started out with “What is KM?”
Over 30 mini-interviews uploaded
Embedded in my site
Other KM and related videos on my site e.g. Patrick Lambe (blip.tv)
HK Knowledge Café, NLB talk

Skype
Lotus Notes, Firefox
Skype
Voip, Skype-in, Skype-out, SMS, IM
Presence
Conference calls
Webcam
Pamela: record interviews

Document Hosting Tools
Slideshare
Share powerpoint slides
Google Docs
Replacement for MS Office
Scribd
Share PDF documents
Calameo
Create multimedia documents and share

Google Tools
Google Maps
Google Video
Google Search Engine
Google Alerts
Google Maps API
Google Reader
Google MP3 player
Google Gadgets
Google Webmaster tools
Google Adsense
Google Analytics
Google Docs
The operating system is the web!

My Tools
My Tools section on my website
Lists all tools I use
How I use them
Plus problems, tips etc
http:// www.gurteen.com/gurteen/gurteen.nsf/id/my -tools

Some thoughts on the future

The Future
I’ve been an early adopter
I never foresaw the growth in social tools and their enthusiastic adoption
But we have only just started
The use of these tools and the new ways of working that they enable is transformational!

The Future
More amazing social tools
Powerful
Easy to learn, easy to use
Highly customizable/programmable
Open source, near free
All the things that I have done
Anyone or any organization can do today
Outside and inside the firewall!
You do not need to be a programmer

The Future
More home workers
More mobile people working, globally, anyplace, anytime
More independent workers
Social tools provide ideal support for this type of work
People will demand access to these tools within their organizations
Like e-mail everyone will be using social tools
They will be a natural, social way of working

Social Tools are phenomenal knowledge sharing tools with vast potential. How can you make the most of them?

Conversation! Questions?

www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com

Licence
You may use these slides under the following Creative Commons Licence
Attribution-Share Alike 2.0
http://creativecommons.org/licenses/by-sa/2.0/uk/

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Talk at IFLA, Quebec City, August 2008

by David Gurteen on Aug 18, 2008

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Talk at IFLA, Quebec City, August 2008 — Presentation Transcript