KM goes Social August 2008 IFLA Quebec
Begin with the end in mind <ul><li>A brief history of KM </li></ul><ul><li>The impact of social tools and Web 2.0 on KM </...
Two early forms of KM <ul><li>Techno-centric KM </li></ul><ul><li>People-centric KM </li></ul>
Techno-centric KM <ul><li>Corporate KM </li></ul><ul><li>Birth 1995 (Lotus Notes 1989) </li></ul><ul><li>Internet, Intrane...
People-centric KM <ul><li>Pioneers </li></ul><ul><ul><li>BP (Chris Collison, Geoff Parcell) </li></ul></ul><ul><ul><li>Buc...
People-centric KM Tools <ul><li>Communities of Practice </li></ul><ul><li>Storytelling and narrative </li></ul><ul><li>Aft...
KM Today <ul><li>Both forms of KM practiced </li></ul><ul><li>KC UK </li></ul><ul><ul><li>Collaboration </li></ul></ul><ul...
The Disruptor <ul><li>Social Tools </li></ul><ul><li>Quietly evolving on the web </li></ul><ul><li>Roots  not  in KM </li>...
Social Tools <ul><li>What are social tools for? </li></ul><ul><ul><li>Finding and connecting with people </li></ul></ul><u...
Social Tools <ul><li>Weblogs </li></ul><ul><li>Wikis </li></ul><ul><li>Social book marking & tagging </li></ul><ul><li>Soc...
Web 2.0 <ul><li>The social web </li></ul><ul><li>The participatory web </li></ul><ul><li>Built around social tools </li></...
Enterprise 2.0 <ul><li>Taking Web 2.0 into the organization </li></ul><ul><li>Weblogs and Wikis </li></ul><ul><li>IBM and ...
So what does this mean for KM?
KM 1.0 <ul><li>The old traditional, corporate, techno-centric command and control form of KM  </li></ul>
KM 2.0 <ul><li>Take </li></ul><ul><ul><li>People-centric KM, PKM </li></ul></ul><ul><ul><ul><li>CoPs, AARs, KCafes, … </li...
Social KM <ul><li>Corporate </li></ul><ul><li>Top down </li></ul><ul><li>Centralised </li></ul><ul><li>Command & Control <...
KM Tool Comparison <ul><li>Taxonomies </li></ul><ul><li>People Finders </li></ul><ul><li>Databases </li></ul><ul><li>E-mai...
Social KM Anyone can say anything People are afraid to talk openly Work is open and transparent Work is behind closed door...
Social KM Think out load together Think quietly alone Anyone can publish Centrally controlled publishing Anyone can start ...
KM is about Conversation KM is simply the art of enabling trusted, context-rich  conversations  among the appropriate memb...
KM is Social
Knowledge Sharing People and Technology !
Begin with the end in mind <ul><li>My story – how I use technology </li></ul><ul><li>Demonstrate the power - technology ca...
My Website <ul><li>Created August 1999 </li></ul><ul><li>Did not want to create a ‘marketing’ website </li></ul><ul><li>Pr...
Gurteen Knowledge Website <ul><li>People Profiles </li></ul><ul><li>Books </li></ul><ul><li>Events </li></ul><ul><li>Quota...
Knowledge Letter <ul><li>1 st  issue May 2000 to 200 people </li></ul><ul><li>Issue 98 in 9 th  year! </li></ul><ul><ul><l...
Knowledge Log <ul><li>First blog March 2002 </li></ul><ul><li>Integrate Blog & newsletter August 2007! </li></ul><ul><li>M...
RSS Feeds <ul><li>July 2002 </li></ul><ul><li>My weblog, site updates, jobs, events, books, quotes </li></ul><ul><li>“ Pim...
Email Feeds <ul><li>Quote of the day </li></ul><ul><li>New Books </li></ul><ul><li>New Events </li></ul><ul><li>New Jobs <...
Media Player <ul><li>August 2006 </li></ul><ul><li>Single page access to multi-media files </li></ul><ul><ul><li>YouTube <...
My Contact Page <ul><li>Email address, phone number, postal address etc. </li></ul><ul><li>Google map: where I live </li><...
Gurteen Search Engine <ul><li>Google Customised Search Engine </li></ul><ul><li>Searches over 800 KM websites and weblogs ...
Other Features <ul><li>Polls </li></ul><ul><li>Raffles </li></ul><ul><li>Knowledge Seeds </li></ul><ul><li>Knowledge Slide...
Lotus Notes <ul><li>Everything is driven by Lotus Notes </li></ul><ul><li>My site and all its functions is a single Notes ...
Use of Social Tools
Twitter <ul><li>Micro-blog </li></ul><ul><ul><li>Update from mobile phone </li></ul></ul><ul><li>Panel on my website </li>...
Linkedin & FaceBook <ul><li>Over 500 friends </li></ul><ul><li>About 200 Community members </li></ul><ul><li>Keeps you con...
Podcasts <ul><li>Video iPod </li></ul><ul><li>TEDTalks </li></ul><ul><li>Video podcast of all my Google videos </li></ul><...
Flickr <ul><li>I photo every event in which I participate </li></ul><ul><li>Upload to Flickr </li></ul><ul><li>Embed slide...
YouTube & Google Video <ul><li>Started out with “What is KM?” </li></ul><ul><ul><li>Over 30 mini-interviews uploaded </li>...
Skype <ul><li>Lotus Notes, Firefox </li></ul><ul><li>Skype </li></ul><ul><ul><li>Voip, Skype-in, Skype-out, SMS, IM </li><...
Document Hosting Tools <ul><li>Slideshare </li></ul><ul><ul><li>Share powerpoint slides </li></ul></ul><ul><li>Google Docs...
Google Tools <ul><li>Google Maps </li></ul><ul><li>Google Video </li></ul><ul><li>Google Search Engine </li></ul><ul><li>G...
My Tools <ul><li>My Tools section on my website </li></ul><ul><li>Lists all tools I use </li></ul><ul><li>How I use them <...
Some thoughts on the future
The Future <ul><li>I’ve been an early adopter </li></ul><ul><li>I never foresaw the growth in social tools and their enthu...
The Future <ul><li>More amazing social tools </li></ul><ul><ul><li>Powerful </li></ul></ul><ul><ul><li>Easy to learn, easy...
The Future <ul><li>More home workers </li></ul><ul><li>More mobile people working, globally, anyplace, anytime </li></ul><...
Social Tools are phenomenal  knowledge sharing tools  with vast potential. How can you make the most of them?
Conversation!  Questions?
www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com
Licence <ul><li>You may use these slides under the following Creative Commons Licence </li></ul><ul><li>Attribution-Share ...
Upcoming SlideShare
Loading in …5
×

Talk at IFLA, Quebec City, August 2008

2,675 views
2,562 views

Published on

My talk on Social KM and Social Tools at IFLA, Quebec City, August 2008

Published in: Technology, Education
0 Comments
3 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
2,675
On SlideShare
0
From Embeds
0
Number of Embeds
75
Actions
Shares
0
Downloads
24
Comments
0
Likes
3
Embeds 0
No embeds

No notes for slide

Talk at IFLA, Quebec City, August 2008

  1. 1. KM goes Social August 2008 IFLA Quebec
  2. 2. Begin with the end in mind <ul><li>A brief history of KM </li></ul><ul><li>The impact of social tools and Web 2.0 on KM </li></ul><ul><li>KM 2.0: KM goes Social </li></ul>
  3. 3. Two early forms of KM <ul><li>Techno-centric KM </li></ul><ul><li>People-centric KM </li></ul>
  4. 4. Techno-centric KM <ul><li>Corporate KM </li></ul><ul><li>Birth 1995 (Lotus Notes 1989) </li></ul><ul><li>Internet, Intranets, Office, E-mail </li></ul><ul><li>The management of unstructured information </li></ul><ul><li>Database and search centric </li></ul><ul><li>For many organizations what KM is about! </li></ul>
  5. 5. People-centric KM <ul><li>Pioneers </li></ul><ul><ul><li>BP (Chris Collison, Geoff Parcell) </li></ul></ul><ul><ul><li>Buckman Labs (Bob Buckman) </li></ul></ul><ul><li>Personal Knowledge Management (PKM) </li></ul><ul><li>People Centred Knowledge Management (PCKM) </li></ul><ul><li>Soft tools e.g. Cops, After Action Reviews </li></ul>
  6. 6. People-centric KM Tools <ul><li>Communities of Practice </li></ul><ul><li>Storytelling and narrative </li></ul><ul><li>After action reviews </li></ul><ul><li>Peer assists </li></ul><ul><li>Retrospects </li></ul><ul><li>Knowledge Cafes </li></ul><ul><li>Open Space </li></ul><ul><li>Appreciative Inquiry </li></ul>
  7. 7. KM Today <ul><li>Both forms of KM practiced </li></ul><ul><li>KC UK </li></ul><ul><ul><li>Collaboration </li></ul></ul><ul><ul><li>Content </li></ul></ul><ul><li>Over-hyped, underperformed </li></ul><ul><li>Is KM dead? </li></ul><ul><li>KM changing/evolving </li></ul><ul><li>Not driven by the traditional KM community </li></ul>
  8. 8. The Disruptor <ul><li>Social Tools </li></ul><ul><li>Quietly evolving on the web </li></ul><ul><li>Roots not in KM </li></ul><ul><li>Social Tool thought leaders and even KM advocates avoid the label! </li></ul>
  9. 9. Social Tools <ul><li>What are social tools for? </li></ul><ul><ul><li>Finding and connecting with people </li></ul></ul><ul><ul><li>Building communities </li></ul></ul><ul><ul><li>Sharing knowledge </li></ul></ul><ul><ul><li>Informal learning </li></ul></ul><ul><li>They are personal/social KM tools! </li></ul>
  10. 10. Social Tools <ul><li>Weblogs </li></ul><ul><li>Wikis </li></ul><ul><li>Social book marking & tagging </li></ul><ul><li>Social Networking Communities </li></ul><ul><li>Instant Messaging/Presence </li></ul><ul><li>RSS Feed Readers </li></ul><ul><li>Micro-blogging </li></ul><ul><li>Podcasts, videocasts </li></ul><ul><li>Mashups </li></ul><ul><li>Blogger </li></ul><ul><li>Technorati </li></ul><ul><li>MediaWiki </li></ul><ul><li>LinkedIn, Facebook </li></ul><ul><li>Delicious </li></ul><ul><li>Google Reader, Bloglines </li></ul><ul><li>Skype </li></ul><ul><li>Flickr </li></ul><ul><li>YouTube, Google Video </li></ul><ul><li>Twitter </li></ul><ul><li>Odeo </li></ul><ul><li>Slideshare </li></ul><ul><li>iPod </li></ul><ul><li>Creative Commons </li></ul>
  11. 11. Web 2.0 <ul><li>The social web </li></ul><ul><li>The participatory web </li></ul><ul><li>Built around social tools </li></ul><ul><li>Evolved, emerged </li></ul><ul><li>Not planned </li></ul><ul><li>Not IBM or Microsoft </li></ul><ul><li>Open protocols </li></ul><ul><li>Low cost </li></ul>
  12. 12. Enterprise 2.0 <ul><li>Taking Web 2.0 into the organization </li></ul><ul><li>Weblogs and Wikis </li></ul><ul><li>IBM and Microsoft now in the game </li></ul><ul><li>And more … </li></ul>
  13. 13. So what does this mean for KM?
  14. 14. KM 1.0 <ul><li>The old traditional, corporate, techno-centric command and control form of KM </li></ul>
  15. 15. KM 2.0 <ul><li>Take </li></ul><ul><ul><li>People-centric KM, PKM </li></ul></ul><ul><ul><ul><li>CoPs, AARs, KCafes, … </li></ul></ul></ul><ul><ul><li>Social Computing </li></ul></ul><ul><ul><ul><li>Weblogs, Wikis, … </li></ul></ul></ul><ul><li>To create </li></ul><ul><ul><li>A new form of KM </li></ul></ul><ul><ul><li>KM 2.0 or Social KM </li></ul></ul>
  16. 16. Social KM <ul><li>Corporate </li></ul><ul><li>Top down </li></ul><ul><li>Centralised </li></ul><ul><li>Command & Control </li></ul><ul><li>Monolithic systems </li></ul><ul><li>Explicit Knowledge </li></ul><ul><li>Personal </li></ul><ul><li>Bottom up </li></ul><ul><li>Decentralised </li></ul><ul><li>Distributed </li></ul><ul><li>Ecosystems </li></ul><ul><li>Tacit Knowledge </li></ul>KM 1.0 KM 2.0
  17. 17. KM Tool Comparison <ul><li>Taxonomies </li></ul><ul><li>People Finders </li></ul><ul><li>Databases </li></ul><ul><li>E-mail </li></ul><ul><li>Newsletters </li></ul><ul><li>Discussion Forums </li></ul><ul><li>Social Tagging </li></ul><ul><li>Social Networking </li></ul><ul><li>Blogs & Wikis </li></ul><ul><li>Instant Messaging </li></ul><ul><li>RSS Feeds & Readers </li></ul><ul><li>Blogs </li></ul>KM 1.0 KM 2.0
  18. 18. Social KM Anyone can say anything People are afraid to talk openly Work is open and transparent Work is behind closed doors Stories Best Practices KM 2.0 KM 1.0 Knowledge is naturally captured as part of my work Knowledge is forcibly captured just in case Knowledge sharing is people centric Knowledge sharing is database centric I have a choice & select my own tools IT chooses the tools I use Content is distributed freely and uncontrolled Content is centralised, protected and controlled Social Networking platforms reflect who is doing what with whom People directories provide contact information KM is part of my everyday work KM is extra work
  19. 19. Social KM Think out load together Think quietly alone Anyone can publish Centrally controlled publishing Anyone can start a CoP CoPs centrally controlled KM 2.0 KM 1.0 Improved decision making & innovation Efficiency and productivity Personal voice, 1 st person Professional voice, 3 rd person Rich stories, audio and video Context stripped Content is distributed freely and uncontrolled Content is centralised, protected and controlled Content filtered through experts Search for experts and content separate Subscribe to feeds Distribute by e-mail
  20. 20. KM is about Conversation KM is simply the art of enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about. Dave Pollard
  21. 21. KM is Social
  22. 22. Knowledge Sharing People and Technology !
  23. 23. Begin with the end in mind <ul><li>My story – how I use technology </li></ul><ul><li>Demonstrate the power - technology can put in the hands of the individual </li></ul><ul><li>To provoke thought, sow seeds in your minds </li></ul><ul><li>Some thoughts on the future </li></ul>
  24. 24. My Website <ul><li>Created August 1999 </li></ul><ul><li>Did not want to create a ‘marketing’ website </li></ul><ul><li>Provide value through real content </li></ul><ul><li>Demo my capabilities in an authentic way </li></ul>
  25. 25. Gurteen Knowledge Website <ul><li>People Profiles </li></ul><ul><li>Books </li></ul><ul><li>Events </li></ul><ul><li>Quotations </li></ul><ul><li>Places </li></ul><ul><li>Articles </li></ul><ul><li>CountriesCities </li></ul><ul><li>Highly structured </li></ul><ul><li>Page types </li></ul><ul><li>Each page categorised </li></ul>
  26. 26. Knowledge Letter <ul><li>1 st issue May 2000 to 200 people </li></ul><ul><li>Issue 98 in 9 th year! </li></ul><ul><ul><li>15,000 people in 154 countries </li></ul></ul><ul><li>To draw more people to my site </li></ul><ul><li>Had long wanted to write </li></ul><ul><li>Blog-like </li></ul><ul><li>Lesson: talk in my own voice </li></ul>
  27. 27. Knowledge Log <ul><li>First blog March 2002 </li></ul><ul><li>Integrate Blog & newsletter August 2007! </li></ul><ul><li>My website is real blog </li></ul>
  28. 28. RSS Feeds <ul><li>July 2002 </li></ul><ul><li>My weblog, site updates, jobs, events, books, quotes </li></ul><ul><li>“ Pimped” by Feedburner </li></ul><ul><li>Other feeds </li></ul><ul><ul><li>Google Video, YouTube, Twitter, Flickr </li></ul></ul>
  29. 29. Email Feeds <ul><li>Quote of the day </li></ul><ul><li>New Books </li></ul><ul><li>New Events </li></ul><ul><li>New Jobs </li></ul><ul><li>Knowledge Cards </li></ul><ul><ul><li>One a week for 20 weeks </li></ul></ul>Over 2,000 people receive my quote of the day by e-mail and RSS feed
  30. 30. Media Player <ul><li>August 2006 </li></ul><ul><li>Single page access to multi-media files </li></ul><ul><ul><li>YouTube </li></ul></ul><ul><ul><li>Google Video </li></ul></ul><ul><ul><li>WMW </li></ul></ul><ul><li>Free ajax code </li></ul>
  31. 31. My Contact Page <ul><li>Email address, phone number, postal address etc. </li></ul><ul><li>Google map: where I live </li></ul><ul><li>Twitter: What I am doing </li></ul><ul><li>Skype: my online presence status plus button to call me </li></ul><ul><li>Clock: the time in my time zone </li></ul><ul><li>Meeting planner: a link </li></ul><ul><li>Dopplr: current location and future trips </li></ul>
  32. 32. Gurteen Search Engine <ul><li>Google Customised Search Engine </li></ul><ul><li>Searches over 800 KM websites and weblogs </li></ul>
  33. 33. Other Features <ul><li>Polls </li></ul><ul><li>Raffles </li></ul><ul><li>Knowledge Seeds </li></ul><ul><li>Knowledge Slide Show </li></ul><ul><li>Downloads </li></ul><ul><li>Users can post comments, events, books etc </li></ul>
  34. 34. Lotus Notes <ul><li>Everything is driven by Lotus Notes </li></ul><ul><li>My site and all its functions is a single Notes application </li></ul><ul><li>Over 8 years - a huge programming effort </li></ul><ul><li>A content management system </li></ul><ul><li>Adding new content is trivial </li></ul>
  35. 35. Use of Social Tools
  36. 36. Twitter <ul><li>Micro-blog </li></ul><ul><ul><li>Update from mobile phone </li></ul></ul><ul><li>Panel on my website </li></ul><ul><li>Twitter: current activity </li></ul><ul><li>Skype: online presence </li></ul><ul><li>Three feeds: personal, GurteenQuotes, GurteenNews </li></ul><ul><li>290 people following me </li></ul>
  37. 37. Linkedin & FaceBook <ul><li>Over 500 friends </li></ul><ul><li>About 200 Community members </li></ul><ul><li>Keeps you connected and in-touch at the ‘micro-level’ </li></ul><ul><li>Waiting to see what emerges </li></ul>
  38. 38. Podcasts <ul><li>Video iPod </li></ul><ul><li>TEDTalks </li></ul><ul><li>Video podcast of all my Google videos </li></ul><ul><ul><li>Undocumented Google feature + Feedburner </li></ul></ul><ul><ul><li>Took minutes to create </li></ul></ul>
  39. 39. Flickr <ul><li>I photo every event in which I participate </li></ul><ul><li>Upload to Flickr </li></ul><ul><li>Embed slide show on my website </li></ul><ul><li>Can merge photos taken by different people with a common tag & create a composite slide show </li></ul>
  40. 40. YouTube & Google Video <ul><li>Started out with “What is KM?” </li></ul><ul><ul><li>Over 30 mini-interviews uploaded </li></ul></ul><ul><ul><li>Embedded in my site </li></ul></ul><ul><li>Other KM and related videos on my site e.g. Patrick Lambe (blip.tv) </li></ul><ul><li>HK Knowledge Café, NLB talk </li></ul>
  41. 41. Skype <ul><li>Lotus Notes, Firefox </li></ul><ul><li>Skype </li></ul><ul><ul><li>Voip, Skype-in, Skype-out, SMS, IM </li></ul></ul><ul><ul><li>Presence </li></ul></ul><ul><ul><li>Conference calls </li></ul></ul><ul><ul><li>Webcam </li></ul></ul><ul><li>Pamela: record interviews </li></ul>
  42. 42. Document Hosting Tools <ul><li>Slideshare </li></ul><ul><ul><li>Share powerpoint slides </li></ul></ul><ul><li>Google Docs </li></ul><ul><ul><li>Replacement for MS Office </li></ul></ul><ul><li>Scribd </li></ul><ul><ul><li>Share PDF documents </li></ul></ul><ul><li>Calameo </li></ul><ul><ul><li>Create multimedia documents and share </li></ul></ul>
  43. 43. Google Tools <ul><li>Google Maps </li></ul><ul><li>Google Video </li></ul><ul><li>Google Search Engine </li></ul><ul><li>Google Alerts </li></ul><ul><li>Google Maps API </li></ul><ul><li>Google Reader </li></ul><ul><li>Google MP3 player </li></ul><ul><li>Google Gadgets </li></ul><ul><li>Google Webmaster tools </li></ul><ul><li>Google Adsense </li></ul><ul><li>Google Analytics </li></ul><ul><li>Google Docs </li></ul>The operating system is the web!
  44. 44. My Tools <ul><li>My Tools section on my website </li></ul><ul><li>Lists all tools I use </li></ul><ul><li>How I use them </li></ul><ul><li>Plus problems, tips etc </li></ul>http:// www.gurteen.com/gurteen/gurteen.nsf/id/my -tools
  45. 45. Some thoughts on the future
  46. 46. The Future <ul><li>I’ve been an early adopter </li></ul><ul><li>I never foresaw the growth in social tools and their enthusiastic adoption </li></ul><ul><li>But we have only just started </li></ul><ul><li>The use of these tools and the new ways of working that they enable is transformational! </li></ul>
  47. 47. The Future <ul><li>More amazing social tools </li></ul><ul><ul><li>Powerful </li></ul></ul><ul><ul><li>Easy to learn, easy to use </li></ul></ul><ul><ul><li>Highly customizable/programmable </li></ul></ul><ul><ul><li>Open source, near free </li></ul></ul><ul><li>All the things that I have done </li></ul><ul><ul><li>Anyone or any organization can do today </li></ul></ul><ul><ul><li>Outside and inside the firewall! </li></ul></ul><ul><ul><li>You do not need to be a programmer </li></ul></ul>
  48. 48. The Future <ul><li>More home workers </li></ul><ul><li>More mobile people working, globally, anyplace, anytime </li></ul><ul><li>More independent workers </li></ul><ul><li>Social tools provide ideal support for this type of work </li></ul><ul><li>People will demand access to these tools within their organizations </li></ul><ul><li>Like e-mail everyone will be using social tools </li></ul><ul><li>They will be a natural, social way of working </li></ul>
  49. 49. Social Tools are phenomenal knowledge sharing tools with vast potential. How can you make the most of them?
  50. 50. Conversation! Questions?
  51. 51. www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com
  52. 52. Licence <ul><li>You may use these slides under the following Creative Commons Licence </li></ul><ul><li>Attribution-Share Alike 2.0 </li></ul><ul><li>http://creativecommons.org/licenses/by-sa/2.0/uk/ </li></ul>

×