KM 2.0: KM goes social October 2008 NSW KM Forum Sydney

Begin with the end in mind A brief history of KM The impact of social tools and Web 2.0 on KM KM 2.0: KM goes Social Knowledge Cafe

A brief history of KM

The impact of social tools and Web 2.0 on KM

KM 2.0: KM goes Social

Knowledge Cafe

Two early forms of KM Techno-centric KM People-centric KM

Techno-centric KM Corporate KM Birth 1995 (Lotus Notes 1989) Internet, Intranets, Office, E-mail The management of unstructured information Database and search centric For many organizations what KM is about!

Corporate KM

Birth 1995 (Lotus Notes 1989)

Internet, Intranets, Office, E-mail

The management of unstructured information

Database and search centric

For many organizations what KM is about!

People-centric KM Pioneers BP (Chris Collison, Geoff Parcell) Buckman Labs (Bob Buckman) Personal Knowledge Management (PKM) People Centred Knowledge Management (PCKM) Soft tools e.g. Cops, After Action Reviews

Pioneers

BP (Chris Collison, Geoff Parcell)

Buckman Labs (Bob Buckman)

Personal Knowledge Management (PKM)

People Centred Knowledge Management (PCKM)

Soft tools e.g. Cops, After Action Reviews

People-centric KM Tools Communities of Practice Storytelling and narrative After action reviews Peer assists Retrospects Knowledge Cafes Open Space Appreciative Inquiry

Communities of Practice

Storytelling and narrative

After action reviews

Peer assists

Retrospects

Knowledge Cafes

Open Space

Appreciative Inquiry

KM Today Both forms of KM practiced KC UK Collaboration Content Over-hyped, underperformed Is KM dead? KM changing/evolving Not driven by the traditional KM community

Both forms of KM practiced

KC UK

Collaboration

Content

Over-hyped, underperformed

Is KM dead?

KM changing/evolving

Not driven by the traditional KM community

The Disruptor Social Tools Quietly evolving on the web Roots not in KM Social Tool thought leaders and even KM advocates avoid the label!

Social Tools

Quietly evolving on the web

Roots not in KM

Social Tool thought leaders and even KM advocates avoid the label!

Social Tools What are social tools for? Finding and connecting with people Building communities Sharing knowledge Informal learning They are personal/social KM tools!

What are social tools for?

Finding and connecting with people

Building communities

Sharing knowledge

Informal learning

They are personal/social KM tools!

Social Tools Weblogs Wikis Social book marking & tagging Social Networking Communities Instant Messaging/Presence RSS Feed Readers Micro-blogging Podcasts, videocasts Mashups Blogger Technorati MediaWiki LinkedIn, Facebook Delicious Google Reader, Bloglines Skype Flickr YouTube, Google Video Twitter Odeo Slideshare iPod Creative Commons

Weblogs

Wikis

Social book marking & tagging

Social Networking Communities

Instant Messaging/Presence

RSS Feed Readers

Micro-blogging

Podcasts, videocasts

Mashups

Blogger

Technorati

MediaWiki

LinkedIn, Facebook

Delicious

Google Reader, Bloglines

Skype

Flickr

YouTube, Google Video

Twitter

Odeo

Slideshare

iPod

Creative Commons

Web 2.0 The social web The participatory web Built around social tools Evolved, emerged Not planned Not IBM or Microsoft Open protocols Low cost

The social web

The participatory web

Built around social tools

Evolved, emerged

Not planned

Not IBM or Microsoft

Open protocols

Low cost

Enterprise 2.0 Taking Web 2.0 into the organization Weblogs and Wikis IBM and Microsoft now in the game And more …

Taking Web 2.0 into the organization

Weblogs and Wikis

IBM and Microsoft now in the game

And more …

So what does this mean for KM?

KM 1.0 The old traditional, corporate, techno-centric command and control form of KM

The old traditional, corporate, techno-centric command and control form of KM

KM 2.0 Take People-centric KM, PKM CoPs, AARs, KCafes, … Social Computing Weblogs, Wikis, … To create A new form of KM KM 2.0 or Social KM

Take

People-centric KM, PKM

CoPs, AARs, KCafes, …

Social Computing

Weblogs, Wikis, …

To create

A new form of KM

KM 2.0 or Social KM

Social KM Corporate Top down Centralised Command & Control Monolithic systems Explicit Knowledge Personal Bottom up Decentralised Distributed Ecosystems Tacit Knowledge KM 1.0 KM 2.0

Corporate

Top down

Centralised

Command & Control

Monolithic systems

Explicit Knowledge

Personal

Bottom up

Decentralised

Distributed

Ecosystems

Tacit Knowledge

KM Tool Comparison Taxonomies People Finders Databases E-mail Newsletters Discussion Forums Social Tagging Social Networking Blogs & Wikis Instant Messaging RSS Feeds & Readers Blogs KM 1.0 KM 2.0

Taxonomies

People Finders

Databases

E-mail

Newsletters

Discussion Forums

Social Tagging

Social Networking

Blogs & Wikis

Instant Messaging

RSS Feeds & Readers

Blogs

Social KM Stories Best Practices Improved decision making & innovation Efficiency and productivity Work is open and transparent Work is behind closed doors KM 2.0 KM 1.0 Knowledge is naturally captured as part of one’s work Knowledge is captured just in case Knowledge sharing is people centric Knowledge sharing is database centric I have a choice & select my own tools IT chooses the tools I use Content is distributed freely and uncontrolled Content is centralised, protected and controlled Social Networking platforms reflect who is doing what with whom People directories provide contact information KM is part of my everyday work KM is extra work

KM is about Conversation KM is simply the art of enabling trusted, context-rich conversations among the appropriate members of communities about things these communities are passionate about. Dave Pollard

KM is going Social

Knowledge Cafe

“ To what extent is KM social”

www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com

Licence You may use these slides under the following Creative Commons Licence Attribution-Share Alike 2.0 http://creativecommons.org/licenses/by-sa/2.0/uk/

You may use these slides under the following Creative Commons Licence

Attribution-Share Alike 2.0

http://creativecommons.org/licenses/by-sa/2.0/uk/