Online Information 2007: KM goes Social

Slide 1: KM goes Social Online Information 2007 David Gurteen Gurteen Knowledge David Gurteen

Slide 2: Begin with the end in mind • A brief history of KM • The evolution of KM • The impact of social tools and Web 2.0 on KM • KM 1.0 to KM 2.0 • Social KM David Gurteen

Slide 3: Techno-centric KM • Corporate KM • Birth 1995 (Lotus Notes 1990) • Internet, Intranets, Office, E-mail • The management of unstructured information • Database and search centric • For many organizations what KM is about! David Gurteen

Slide 4: People-centric KM • Personal Knowledge Management (PKM) • People Centred Knowledge Management (PCKM) • Soft tools e.g. After Action Reviews • BP (Chris Collison, Geoff Parcell) • Buckman Labs (Bob Buckman) David Gurteen

Slide 5: People-centric KM Tools • Communities of Practice • Storytelling and narrative • After action reviews • Peer assists • Retrospects • Knowledge Cafes • Open Space • Appreciative Inquiry David Gurteen

Slide 6: KM Today • Both forms of KM practiced • KC UK – Collaboration – Content • KM in the doldrums? • Things are changing/evolving • Not from the traditional KM community David Gurteen

Slide 7: The Disruptor • Social Tools • Quietly evolving on the web • Roots not in KM • Often seen as anti-KM David Gurteen

Slide 8: Social Tools • What are social tools for – Finding and connecting with people – Sharing Knowledge • They are personal/social KM tools! David Gurteen

Slide 9: Social Tools • Weblogs • Wikis • Social book marking & tagging • Social Networking platforms • Instant Messaging/Presence • Micro-blogging • Podcasts, videocasts • Mashups David Gurteen

Slide 10: Web 2.0 • The social web • The participatory web • Built around social tools • Evolved, emerged • Not planned • Not IBM or Microsoft • Open protocols • Low cost David Gurteen

Slide 11: Enterprise 2.0 • Taking Web 2.0 into the organization • Weblogs and Wikis • IBM and Microsoft now in the game • And much more … David Gurteen

Slide 12: Business 2.0, Management 2.0, Education 2.0 • 2.0 meme is spreading! • Social Tools are incredibly powerful • Change the game • They put power in the hands of the people! David Gurteen

Slide 13: So what does this mean for KM? David Gurteen

Slide 14: KM 1.0 • The old traditional, corporate, techno-centric command and control form of KM David Gurteen

Slide 15: KM 2.0 • People-centric KM, PKM • Blend with Social Tools • New emerging form of KM • KM 2.0 or Social KM David Gurteen

Slide 16: Social KM KM 1.0 KM 2.0 • • Corporate Personal • • Top down Bottom up • • Centralised Decentralised • • Command & Control Distributed • • Monolithic systems Ecosystems David Gurteen

Slide 17: Social KM KM 1.0 KM 2.0 • • Taxonomies Social Tagging • • Yellow Pages Blogs • • Databases Wikis • • Discussion Forums Podcasts • • E-mail Videocasts • • Newsletters Social Networking • • Teamrooms Instant Messaging • Presence • RSS Feeds & Readers David Gurteen

Slide 18: Social KM KM 1.0 KM 2.0 KM is extra work KM is part of my everyday work People directories provide contact Social Networking platforms reflect who information is doing what with who Content is centralised, protected and Content is distributed freely and controlled uncontrolled IT controls the tools I use I select my own tools Knowledge sharing is database centric Knowledge sharing is people centric Knowledge is forcibly captured just in Knowledge is naturally captured as part case of my work Is about efficiency and productivity Is about improved decision making and innovation David Gurteen

Slide 19: Social KM I think, at its best, KM is a social phenomena. Its where people come together to share their knowledge, to learn from each other and to work more effectively together - to meet both their business and personal objectives. That’s my view of KM. David Gurteen, ECKM, September 2006, Budapest. David Gurteen

Slide 20: KM is going Social David Gurteen

Slide 21: www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com David Gurteen