Online Information 2007: KM goes Social

KM goes Social David Gurteen Gurteen Knowledge Online Information 2007

Begin with the end in mind
A brief history of KM
The evolution of KM
The impact of social tools and Web 2.0 on KM
KM 1.0 to KM 2.0
Social KM

Techno-centric KM
Corporate KM
Birth 1995 (Lotus Notes 1990)
Internet, Intranets, Office, E-mail
The management of unstructured information
Database and search centric
For many organizations what KM is about!

People-centric KM
Personal Knowledge Management (PKM)
People Centred Knowledge Management (PCKM)
Soft tools e.g. After Action Reviews
BP (Chris Collison, Geoff Parcell)
Buckman Labs (Bob Buckman)

People-centric KM Tools
Communities of Practice
Storytelling and narrative
After action reviews
Peer assists
Retrospects
Knowledge Cafes
Open Space
Appreciative Inquiry

KM Today
Both forms of KM practiced
KC UK
Collaboration
Content
KM in the doldrums?
Things are changing/evolving
Not from the traditional KM community

The Disruptor
Social Tools
Quietly evolving on the web
Roots not in KM
Often seen as anti-KM

Social Tools
What are social tools for
Finding and connecting with people
Sharing Knowledge
They are personal/social KM tools!

Social Tools
Weblogs
Wikis
Social book marking & tagging
Social Networking platforms
Instant Messaging/Presence
Micro-blogging
Podcasts, videocasts
Mashups

Web 2.0
The social web
The participatory web
Built around social tools
Evolved, emerged
Not planned
Not IBM or Microsoft
Open protocols
Low cost

Enterprise 2.0
Taking Web 2.0 into the organization
Weblogs and Wikis
IBM and Microsoft now in the game
And much more …

Business 2.0, Management 2.0, Education 2.0
2.0 meme is spreading!
Social Tools are incredibly powerful
Change the game
They put power in the hands of the people!

So what does this mean for KM?

KM 1.0
The old traditional, corporate, techno-centric command and control form of KM

KM 2.0
People-centric KM, PKM
Blend with Social Tools
New emerging form of KM
KM 2.0 or Social KM

Social KM
Corporate
Top down
Centralised
Command & Control
Monolithic systems
Personal
Bottom up
Decentralised
Distributed
Ecosystems
KM 1.0 KM 2.0

Social KM
Taxonomies
Yellow Pages
Databases
Discussion Forums
E-mail
Newsletters
Teamrooms
Social Tagging
Blogs
Wikis
Podcasts
Videocasts
Social Networking
Instant Messaging
Presence
RSS Feeds & Readers
KM 1.0 KM 2.0

Social KM KM 2.0 KM 1.0 Is about improved decision making and innovation Is about efficiency and productivity Knowledge is naturally captured as part of my work Knowledge is forcibly captured just in case Knowledge sharing is people centric Knowledge sharing is database centric I select my own tools IT controls the tools I use Content is distributed freely and uncontrolled Content is centralised, protected and controlled Social Networking platforms reflect who is doing what with who People directories provide contact information KM is part of my everyday work KM is extra work

Social KM I think, at its best, KM is a social phenomena. Its where people come together to share their knowledge, to learn from each other and to work more effectively together - to meet both their business and personal objectives. That’s my view of KM. David Gurteen, ECKM, September 2006, Budapest.

KM is going Social

www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com

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Online Information 2007: KM goes Social

by David Gurteen on Dec 06, 2007

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Online Information 2007: KM goes Social — Presentation Transcript