Online Information 2007: KM goes Social


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My keynote talk at Online Information 2007 in London - December 2007.

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Online Information 2007: KM goes Social

  1. 1. KM goes Social David Gurteen Gurteen Knowledge Online Information 2007
  2. 2. Begin with the end in mind <ul><li>A brief history of KM </li></ul><ul><li>The evolution of KM </li></ul><ul><li>The impact of social tools and Web 2.0 on KM </li></ul><ul><li>KM 1.0 to KM 2.0 </li></ul><ul><li>Social KM </li></ul>
  3. 3. Techno-centric KM <ul><li>Corporate KM </li></ul><ul><li>Birth 1995 (Lotus Notes 1990) </li></ul><ul><li>Internet, Intranets, Office, E-mail </li></ul><ul><li>The management of unstructured information </li></ul><ul><li>Database and search centric </li></ul><ul><li>For many organizations what KM is about! </li></ul>
  4. 4. People-centric KM <ul><li>Personal Knowledge Management (PKM) </li></ul><ul><li>People Centred Knowledge Management (PCKM) </li></ul><ul><li>Soft tools e.g. After Action Reviews </li></ul><ul><li>BP (Chris Collison, Geoff Parcell) </li></ul><ul><li>Buckman Labs (Bob Buckman) </li></ul>
  5. 5. People-centric KM Tools <ul><li>Communities of Practice </li></ul><ul><li>Storytelling and narrative </li></ul><ul><li>After action reviews </li></ul><ul><li>Peer assists </li></ul><ul><li>Retrospects </li></ul><ul><li>Knowledge Cafes </li></ul><ul><li>Open Space </li></ul><ul><li>Appreciative Inquiry </li></ul>
  6. 6. KM Today <ul><li>Both forms of KM practiced </li></ul><ul><li>KC UK </li></ul><ul><ul><li>Collaboration </li></ul></ul><ul><ul><li>Content </li></ul></ul><ul><li>KM in the doldrums? </li></ul><ul><li>Things are changing/evolving </li></ul><ul><li>Not from the traditional KM community </li></ul>
  7. 7. The Disruptor <ul><li>Social Tools </li></ul><ul><li>Quietly evolving on the web </li></ul><ul><li>Roots not in KM </li></ul><ul><li>Often seen as anti-KM </li></ul>
  8. 8. Social Tools <ul><li>What are social tools for </li></ul><ul><ul><li>Finding and connecting with people </li></ul></ul><ul><ul><li>Sharing Knowledge </li></ul></ul><ul><li>They are personal/social KM tools! </li></ul>
  9. 9. Social Tools <ul><li>Weblogs </li></ul><ul><li>Wikis </li></ul><ul><li>Social book marking & tagging </li></ul><ul><li>Social Networking platforms </li></ul><ul><li>Instant Messaging/Presence </li></ul><ul><li>Micro-blogging </li></ul><ul><li>Podcasts, videocasts </li></ul><ul><li>Mashups </li></ul>
  10. 10. Web 2.0 <ul><li>The social web </li></ul><ul><li>The participatory web </li></ul><ul><li>Built around social tools </li></ul><ul><li>Evolved, emerged </li></ul><ul><li>Not planned </li></ul><ul><li>Not IBM or Microsoft </li></ul><ul><li>Open protocols </li></ul><ul><li>Low cost </li></ul>
  11. 11. Enterprise 2.0 <ul><li>Taking Web 2.0 into the organization </li></ul><ul><li>Weblogs and Wikis </li></ul><ul><li>IBM and Microsoft now in the game </li></ul><ul><li>And much more … </li></ul>
  12. 12. Business 2.0, Management 2.0, Education 2.0 <ul><li>2.0 meme is spreading! </li></ul><ul><li>Social Tools are incredibly powerful </li></ul><ul><li>Change the game </li></ul><ul><li>They put power in the hands of the people! </li></ul>
  13. 13. So what does this mean for KM?
  14. 14. KM 1.0 <ul><li>The old traditional, corporate, techno-centric command and control form of KM </li></ul>
  15. 15. KM 2.0 <ul><li>People-centric KM, PKM </li></ul><ul><li>Blend with Social Tools </li></ul><ul><li>New emerging form of KM </li></ul><ul><li>KM 2.0 or Social KM </li></ul>
  16. 16. Social KM <ul><li>Corporate </li></ul><ul><li>Top down </li></ul><ul><li>Centralised </li></ul><ul><li>Command & Control </li></ul><ul><li>Monolithic systems </li></ul><ul><li>Personal </li></ul><ul><li>Bottom up </li></ul><ul><li>Decentralised </li></ul><ul><li>Distributed </li></ul><ul><li>Ecosystems </li></ul>KM 1.0 KM 2.0
  17. 17. Social KM <ul><li>Taxonomies </li></ul><ul><li>Yellow Pages </li></ul><ul><li>Databases </li></ul><ul><li>Discussion Forums </li></ul><ul><li>E-mail </li></ul><ul><li>Newsletters </li></ul><ul><li>Teamrooms </li></ul><ul><li>Social Tagging </li></ul><ul><li>Blogs </li></ul><ul><li>Wikis </li></ul><ul><li>Podcasts </li></ul><ul><li>Videocasts </li></ul><ul><li>Social Networking </li></ul><ul><li>Instant Messaging </li></ul><ul><li>Presence </li></ul><ul><li>RSS Feeds & Readers </li></ul>KM 1.0 KM 2.0
  18. 18. Social KM KM 2.0 KM 1.0 Is about improved decision making and innovation Is about efficiency and productivity Knowledge is naturally captured as part of my work Knowledge is forcibly captured just in case Knowledge sharing is people centric Knowledge sharing is database centric I select my own tools IT controls the tools I use Content is distributed freely and uncontrolled Content is centralised, protected and controlled Social Networking platforms reflect who is doing what with who People directories provide contact information KM is part of my everyday work KM is extra work
  19. 19. Social KM I think, at its best, KM is a social phenomena. Its where people come together to share their knowledge, to learn from each other and to work more effectively together - to meet both their business and personal objectives. That’s my view of KM. David Gurteen, ECKM, September 2006, Budapest.
  20. 20. KM is going Social
  21. 21. David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: