KM goes Social David Gurteen Gurteen Knowledge Online Information 2007

Begin with the end in mind A brief history of KM The evolution of KM The impact of social tools and Web 2.0 on KM KM 1.0 to KM 2.0 Social KM

A brief history of KM

The evolution of KM

The impact of social tools and Web 2.0 on KM

KM 1.0 to KM 2.0

Social KM

Techno-centric KM Corporate KM Birth 1995 (Lotus Notes 1990) Internet, Intranets, Office, E-mail The management of unstructured information Database and search centric For many organizations what KM is about!

Corporate KM

Birth 1995 (Lotus Notes 1990)

Internet, Intranets, Office, E-mail

The management of unstructured information

Database and search centric

For many organizations what KM is about!

People-centric KM Personal Knowledge Management (PKM) People Centred Knowledge Management (PCKM) Soft tools e.g. After Action Reviews BP (Chris Collison, Geoff Parcell) Buckman Labs (Bob Buckman)

Personal Knowledge Management (PKM)

People Centred Knowledge Management (PCKM)

Soft tools e.g. After Action Reviews

BP (Chris Collison, Geoff Parcell)

Buckman Labs (Bob Buckman)

People-centric KM Tools Communities of Practice Storytelling and narrative After action reviews Peer assists Retrospects Knowledge Cafes Open Space Appreciative Inquiry

Communities of Practice

Storytelling and narrative

After action reviews

Peer assists

Retrospects

Knowledge Cafes

Open Space

Appreciative Inquiry

KM Today Both forms of KM practiced KC UK Collaboration Content KM in the doldrums? Things are changing/evolving Not from the traditional KM community

Both forms of KM practiced

KC UK

Collaboration

Content

KM in the doldrums?

Things are changing/evolving

Not from the traditional KM community

The Disruptor Social Tools Quietly evolving on the web Roots not in KM Often seen as anti-KM

Social Tools

Quietly evolving on the web

Roots not in KM

Often seen as anti-KM

Social Tools What are social tools for Finding and connecting with people Sharing Knowledge They are personal/social KM tools!

What are social tools for

Finding and connecting with people

Sharing Knowledge

They are personal/social KM tools!

Social Tools Weblogs Wikis Social book marking & tagging Social Networking platforms Instant Messaging/Presence Micro-blogging Podcasts, videocasts Mashups

Weblogs

Wikis

Social book marking & tagging

Social Networking platforms

Instant Messaging/Presence

Micro-blogging

Podcasts, videocasts

Mashups

Web 2.0 The social web The participatory web Built around social tools Evolved, emerged Not planned Not IBM or Microsoft Open protocols Low cost

The social web

The participatory web

Built around social tools

Evolved, emerged

Not planned

Not IBM or Microsoft

Open protocols

Low cost

Enterprise 2.0 Taking Web 2.0 into the organization Weblogs and Wikis IBM and Microsoft now in the game And much more …

Taking Web 2.0 into the organization

Weblogs and Wikis

IBM and Microsoft now in the game

And much more …

Business 2.0, Management 2.0, Education 2.0 2.0 meme is spreading! Social Tools are incredibly powerful Change the game They put power in the hands of the people!

2.0 meme is spreading!

Social Tools are incredibly powerful

Change the game

They put power in the hands of the people!

So what does this mean for KM?

KM 1.0 The old traditional, corporate, techno-centric command and control form of KM

The old traditional, corporate, techno-centric command and control form of KM

KM 2.0 People-centric KM, PKM Blend with Social Tools New emerging form of KM KM 2.0 or Social KM

People-centric KM, PKM

Blend with Social Tools

New emerging form of KM

KM 2.0 or Social KM

Social KM Corporate Top down Centralised Command & Control Monolithic systems Personal Bottom up Decentralised Distributed Ecosystems KM 1.0 KM 2.0

Corporate

Top down

Centralised

Command & Control

Monolithic systems

Personal

Bottom up

Decentralised

Distributed

Ecosystems

Social KM Taxonomies Yellow Pages Databases Discussion Forums E-mail Newsletters Teamrooms Social Tagging Blogs Wikis Podcasts Videocasts Social Networking Instant Messaging Presence RSS Feeds & Readers KM 1.0 KM 2.0

Taxonomies

Yellow Pages

Databases

Discussion Forums

E-mail

Newsletters

Teamrooms

Social Tagging

Blogs

Wikis

Podcasts

Videocasts

Social Networking

Instant Messaging

Presence

RSS Feeds & Readers

Social KM KM 2.0 KM 1.0 Is about improved decision making and innovation Is about efficiency and productivity Knowledge is naturally captured as part of my work Knowledge is forcibly captured just in case Knowledge sharing is people centric Knowledge sharing is database centric I select my own tools IT controls the tools I use Content is distributed freely and uncontrolled Content is centralised, protected and controlled Social Networking platforms reflect who is doing what with who People directories provide contact information KM is part of my everyday work KM is extra work

Social KM I think, at its best, KM is a social phenomena. Its where people come together to share their knowledge, to learn from each other and to work more effectively together - to meet both their business and personal objectives. That’s my view of KM. David Gurteen, ECKM, September 2006, Budapest.

KM is going Social

www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com