Gurteen Knowledge Café Masterclass Pretoria South Africa November 2008
The birth of the  Gurteen Knowledge Cafe London, September 2002
Begin with the end in mind <ul><li>Raise awareness of the role of conversation in your business lives </li></ul><ul><li>To...
Agenda <ul><li>08:45 – 09:00  Introductions  (15 mins)  </li></ul><ul><li>09:00 – 09:30 Business is a Conversation (30 min...
Photographs
Introductions
Speed Networking <ul><li>A simple technique that can be used in a variety of settings to bring a group of people together ...
Business is a Conversation
Business is a conversation Business is a conversation because the defining work of business is conversation - literally. A...
Conversation is a meeting of minds Conversation is a meeting of minds with different memories and habits. When minds meet,...
KM is about understanding For all our knowledge, we have no idea what we're talking about. We don't understand what's goin...
Conversation “A mechanistic and unproductive exchange between people seeking to defend their own views against one another...
Dialogue <ul><li>When we engage each other in  dialogue </li></ul><ul><ul><li>we enter into a conversation with a view to ...
Principles of Dialogue <ul><li>Suspend assumptions, do not judge </li></ul><ul><li>Observe & listen to one another </li></...
Summary <ul><li>Business is a conversation </li></ul><ul><li>Conversation is creative </li></ul><ul><li>Understanding is m...
Conversation/Questions
Gurteen Knowledge Café  Process
What resources are needed to run a Knowledge Caf é? <ul><li>Not a lot! </li></ul><ul><li>A group of people </li></ul><ul><...
What do you need in the room? <ul><li>Some formats have special requirements such as round tables, paper table cloths, fel...
How do you run one? <ul><li>Knowledge Cafés can be run in different ways </li></ul><ul><li>I use a simple format  </li></u...
What's the process? <ul><ul><li>Facilitator takes 5 - 15 minutes to introduce the Knowledge Caf é  and the theme </li></ul...
What subjects are covered? <ul><li>Any subject can be addressed </li></ul><ul><li>Explore questions that matter to the par...
What’s the role of the facilitator? <ul><li>Facilitator need not be a specialist </li></ul><ul><ul><li>Nor disciplined in ...
What’s the role of the individual? <ul><li>Theodore Zeldin : to be prepared to emerge a slightly different person </li></u...
How do things work within  the small groups? <ul><li>Don’t appoint a leader or chairperson </li></ul><ul><li>Everyone shou...
How does the large group sit? <ul><li>Bring everyone back into a relatively tight group so that every one can easily see a...
How does the whole group work? <ul><li>Individuals asked to remember that their comments are for the whole group and not f...
How does the facilitator work with the whole group? <ul><li>The group should be doing the work with minimal intervention f...
Conversation/Questions
Lets run a Knowledge Cafe
Knowledge Sharing <ul><li>Sharing knowledge is not about giving people something, or getting something from them. That is ...
Personal Reasons for Sharing <ul><li>To help other people & to help ourselves </li></ul><ul><li>Other people </li></ul><ul...
Barriers to Knowledge Sharing <ul><li>A silo mentality </li></ul><ul><li>Knowledge is power </li></ul><ul><li>Lack of know...
The Challenge of Knowledge Sharing What prevents us from sharing our knowledge more effectively? How might we overcome the...
Business is a conversation Here's a definition of that pesky and borderline elitist phrase, 'knowledge worker'.  A knowled...
Business is a conversation The characteristics of conversations map to the conditions for genuine knowledge generation and...
Business is a conversation People implicitly acknowledge that they don't have all the answers (or else the conversation is...
Business is a conversation If you think about the aim of Knowledge Management as enabling better conversations rather than...
Café Conversation How do you encourage open conversation in business?
Lunch
Applications of the Café
What is a Knowledge Café? <ul><li>A knowledge café brings a group of people together to have an open, creative conversatio...
Why is the Knowledge Caf é  important? <ul><li>The world is a complex place - it is not always clear what is going on - we...
What does a Knowledge Café  do for the individual? <ul><li>The Caf é assumes we have within ourselves a greater level of i...
What are the outcomes? <ul><li>Real outcomes are what you take away in your head </li></ul><ul><ul><li>A deeper understand...
Where might you use the Café? <ul><li>Surface hidden problems & opportunities </li></ul><ul><li>Encourage knowledge sharin...
Possible Applications <ul><li>As part of any presentation </li></ul><ul><li>To glean feedback on say a policy document </l...
What applications do you see for the Knowledge Café?
Selling to Senior Management <ul><li>Start with the business problem not the Café </li></ul><ul><li>Focus on important bus...
Recording outcomes <ul><li>The Café is about the transfer of TACIT knowledge – not about making tacit knowledge explicit! ...
Recording Outcomes <ul><li>Why? </li></ul><ul><ul><li>That’s what we always do! </li></ul></ul><ul><ul><li>Justify to boss...
Ideas for recording outcomes <ul><li>Appoint an external person to take notes </li></ul><ul><ul><li>Direct capture to lapt...
Some examples of Cafes
ISN Knowledge Café The knowledge café has led to a dramatic improvement in terms of inter-team dialog, collaboration and k...
Café for a UK government body <ul><li>Day long workshop </li></ul><ul><li>3 presentations on social tools </li></ul><ul><l...
Canal Boat Café <ul><li>On canals in Amsterdam </li></ul><ul><li>At end of week of workshops & visits </li></ul><ul><li>To...
Trinidad & Tobago Oil and Gas <ul><li>Expert talks </li></ul>
StatoilHydro <ul><li>To surface issues as a result of a merger </li></ul><ul><li>Series of Cafes to bring retiring experts...
Tips and techniques
The theme <ul><li>A topic people feel passionate about </li></ul><ul><li>Complex issues </li></ul><ul><li>Only ONE questio...
The conversation <ul><li>The question is only a seed </li></ul><ul><li>OK to go off topic </li></ul><ul><li>Conversation a...
The speaker/facilitator <ul><li>Speaker and facilitator need not be the same </li></ul><ul><li>Facilitator: involved/not i...
The facilitator <ul><li>Important to be yourself </li></ul><ul><li>Do not control </li></ul><ul><li>Experiment a little </...
The venue <ul><li>Need not be a room </li></ul><ul><li>Boat on Thames </li></ul><ul><li>Canal Boat (long boat in Amsterdam...
The room <ul><li>Important </li></ul><ul><li>Small, cosy </li></ul><ul><li>Small round tables </li></ul><ul><li>Good acous...
The tables
Holding in a lecture theatre <ul><li>Difficult but not impossible </li></ul><ul><li>Problem  of moving between groups </li...
Using microphones <ul><li>Avoid if possible </li></ul><ul><li>Will need them if group larger than 40 </li></ul><ul><ul><li...
Knowledge circles <ul><li>Greenwich Story </li></ul><ul><li>KM World </li></ul><ul><li>Jakarta Workshop </li></ul><ul><li>...
Small group <ul><li>Ask people to sit with others they do not know </li></ul><ul><li>Change groups once, twice at most 3 t...
Whole group <ul><li>Where you need facilitation skills </li></ul><ul><li>People will report back out of habit </li></ul><u...
Culture <ul><li>I have run the Cafes in many different countries </li></ul><ul><ul><li>UK, Spain, Norway, Moscow </li></ul...
Cultural issues <ul><li>Jakarta </li></ul><ul><ul><li>Open Café </li></ul></ul><ul><ul><li>Workshop </li></ul></ul><ul><li...
Language issues <ul><li>Ideally one common language </li></ul><ul><li>Let people speak in their own language in small grou...
Listening in <ul><li>If expert mode then join  in </li></ul><ul><li>If facilitation mode then try not to </li></ul><ul><li...
Wrap up <ul><li>No need to summarise at length </li></ul><ul><li>Keep it short and simple </li></ul><ul><li>Thank people <...
Other Conversational Tools
Other Conversational Tools <ul><li>Gurteen Knowledge Café </li></ul><ul><li>Traditional Knowledge Café </li></ul><ul><ul><...
How is the Knowledge Cafe different from the World Cafe? <ul><li>Different roots </li></ul><ul><li>Usually shorter </li></...
How is Open Space Technology different from Knowledge Café? <ul><li>OST Process is more complex </li></ul><ul><li>Used oth...
Action Cafe <ul><ul><li>How could Knowledge Cafes be applied within your organisation and what action will you take when b...
Where can I learn more  about Knowledge Cafés? <ul><li>There are a lot of resources on the web </li></ul><ul><li>My websit...
Where can I learn more  about Knowledge Cafés? <ul><li>There are a lot of resources on the web </li></ul><ul><li>My websit...
Thank you!
www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com
Licence <ul><li>You may use these slides under the following Creative Commons Licence </li></ul><ul><li>Attribution-Share ...
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Knowledge Cafe Masterclass, Pretoria, Nov 2008

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Knowledge Cafe Masterclass, Pretoria, Nov 2008

  1. 1. Gurteen Knowledge Café Masterclass Pretoria South Africa November 2008
  2. 2. The birth of the Gurteen Knowledge Cafe London, September 2002
  3. 3. Begin with the end in mind <ul><li>Raise awareness of the role of conversation in your business lives </li></ul><ul><li>To teach you about Knowledge Cafes and how to run them </li></ul><ul><li>Encourage you to create more opportunities in your organization for creative conversation </li></ul>
  4. 4. Agenda <ul><li>08:45 – 09:00 Introductions (15 mins) </li></ul><ul><li>09:00 – 09:30 Business is a Conversation (30 mins) </li></ul><ul><li>09:30 – 10:00 Knowledge Café Process (30 mins) </li></ul><ul><li>10:00 – 10:30 Coffee (30 mins) </li></ul><ul><li>10:30 – 12:00 Run a Knowledge Cafe (90 mins) </li></ul><ul><li>12:00 – 13:00 Lunch (60 mins) </li></ul><ul><li>13:00 – 14:00 Applications of the Café (60 mins) </li></ul><ul><li>14:00 – 14:15 Tips & techniques (15 mins) </li></ul><ul><li>14:15 – 14:30 Coffee (15 mins) </li></ul><ul><li>14:30 – 15:30 Action Cafe (45 mins) </li></ul>
  5. 5. Photographs
  6. 6. Introductions
  7. 7. Speed Networking <ul><li>A simple technique that can be used in a variety of settings to bring a group of people together </li></ul><ul><ul><li>to start to get to know each other </li></ul></ul><ul><ul><li>or get to know each other a little better </li></ul></ul>
  8. 8. Business is a Conversation
  9. 9. Business is a conversation Business is a conversation because the defining work of business is conversation - literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations. David Weinberger The Cluetrain Manifesto <ul><li>Conversation is central to all that we do </li></ul><ul><li>Its our job! </li></ul>
  10. 10. Conversation is a meeting of minds Conversation is a meeting of minds with different memories and habits. When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought. Conversation doesn't just reshuffle the cards: it creates new cards. Theodore Zeldin Conversation <ul><li>Theodore in an Oxford Historian </li></ul><ul><li>Conversation is creative </li></ul>
  11. 11. KM is about understanding For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world. KM shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? It's through stories that we understand how the world works. David Weinberger, The Cluetrain Manifesto <ul><li>Its about understanding & sense making </li></ul><ul><li>Through conversation & storytelling </li></ul>
  12. 12. Conversation “A mechanistic and unproductive exchange between people seeking to defend their own views against one another” “A frank exchange of ideas or views on a specific issue in an effort to attain mutual understanding” Debate or dialogue?
  13. 13. Dialogue <ul><li>When we engage each other in dialogue </li></ul><ul><ul><li>we enter into a conversation with a view to learn from each other </li></ul></ul><ul><ul><li>rather than impose our views on the other. </li></ul></ul>The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin, Historian
  14. 14. Principles of Dialogue <ul><li>Suspend assumptions, do not judge </li></ul><ul><li>Observe & listen to one another </li></ul><ul><li>Welcome differences & explore them </li></ul><ul><li>Allow taboo subjects to be raised safely </li></ul><ul><li>Listen to your inner voice </li></ul><ul><li>Slow the discussion </li></ul><ul><li>Search for the underlying meaning </li></ul>Dialogue is based on the work of the physicist David Bohm
  15. 15. Summary <ul><li>Business is a conversation </li></ul><ul><li>Conversation is creative </li></ul><ul><li>Understanding is more important than knowing more </li></ul><ul><li>Dialogue is the key to quality conversations </li></ul>
  16. 16. Conversation/Questions
  17. 17. Gurteen Knowledge Café Process
  18. 18. What resources are needed to run a Knowledge Caf é? <ul><li>Not a lot! </li></ul><ul><li>A group of people </li></ul><ul><li>A facilitator or host </li></ul><ul><li>A room with plenty of space </li></ul><ul><li>Tables & chairs to seat about five people per table </li></ul>
  19. 19. What do you need in the room? <ul><li>Some formats have special requirements such as round tables, paper table cloths, felt tip pens, flowers on the table and coffee & biscuits </li></ul><ul><ul><li>Gurteen Knowledge Cafés need none of these props but of course you could use them if available </li></ul></ul><ul><ul><li>Refreshments help </li></ul></ul><ul><li>Aim is to create a good ambience </li></ul><ul><li>Unthreatening and hospitable environment </li></ul>
  20. 20. How do you run one? <ul><li>Knowledge Cafés can be run in different ways </li></ul><ul><li>I use a simple format </li></ul><ul><li>Runs for 90 minutes to a couple of hours </li></ul><ul><li>Work best with between 25 and 35 people </li></ul><ul><li>Can run a dozen people or as many as 100 </li></ul><ul><ul><li>But with some modifications </li></ul></ul>
  21. 21. What's the process? <ul><ul><li>Facilitator takes 5 - 15 minutes to introduce the Knowledge Caf é and the theme </li></ul></ul><ul><ul><li>Purpose of the Knowledge Caf é is made clear </li></ul></ul><ul><ul><li>Facilitator poses an open ended question </li></ul></ul><ul><ul><li>Participants form into small groups of 4 or 5 to discuss the subject for 30 - 60 minutes. </li></ul></ul><ul><ul><li>Change tables 1,2 or 3 times </li></ul></ul><ul><ul><li>The group re-assembles for an exchange of ideas as a whole for 15 - 30 minutes </li></ul></ul>
  22. 22. What subjects are covered? <ul><li>Any subject can be addressed </li></ul><ul><li>Explore questions that matter to the participants </li></ul><ul><li>Normally explore only one theme </li></ul><ul><li>And pose only one question </li></ul>
  23. 23. What’s the role of the facilitator? <ul><li>Facilitator need not be a specialist </li></ul><ul><ul><li>Nor disciplined in facilitation </li></ul></ul><ul><ul><li>Simply a good listener and chairperson skills </li></ul></ul><ul><li>Facilitator should not take a lead in the discussions </li></ul><ul><li>Should wander around and listen into the groups </li></ul><ul><li>Should listen out for problems and remind people gently of the rules of ‘dialogue’ </li></ul>
  24. 24. What’s the role of the individual? <ul><li>Theodore Zeldin : to be prepared to emerge a slightly different person </li></ul><ul><li>To see people with different views not as adversaries but as resources from which we can learn </li></ul><ul><li>To enter into open conversation </li></ul><ul><li>To listen more than speak </li></ul><ul><li>To welcome differences </li></ul><ul><li>To withhold judgment </li></ul><ul><li>To avoid position taking </li></ul><ul><li>To avoid being too politically correct </li></ul>
  25. 25. How do things work within the small groups? <ul><li>Don’t appoint a leader or chairperson </li></ul><ul><li>Everyone should be equal and fully engaged in the conversation </li></ul><ul><li>Don’t appoint a note taker either </li></ul><ul><li>Anyone can make their own notes if they want to </li></ul><ul><li>People share their perspectives with the group only if they wish to </li></ul>
  26. 26. How does the large group sit? <ul><li>Bring everyone back into a relatively tight group so that every one can easily see and hear each other </li></ul><ul><li>Only use microphones if absolutely necessary as they inhibit the natural flow of the conversation </li></ul>
  27. 27. How does the whole group work? <ul><li>Individuals asked to remember that their comments are for the whole group and not for the facilitator. </li></ul><ul><li>The objective is to hold a ‘group conversation’ </li></ul><ul><li>The facilitator needs to work at encouraging this </li></ul><ul><ul><li>Plays a low key role – not the expert </li></ul></ul><ul><ul><li>Turn away, even hide! </li></ul></ul>
  28. 28. How does the facilitator work with the whole group? <ul><li>The group should be doing the work with minimal intervention from the facilitator </li></ul><ul><li>Facilitator needs to encourage participation </li></ul><ul><li>Facilitator needs to ensure that no one person or group dominates the discussion </li></ul><ul><li>Connects diverse perspectives </li></ul>
  29. 29. Conversation/Questions
  30. 30. Lets run a Knowledge Cafe
  31. 31. Knowledge Sharing <ul><li>Sharing knowledge is not about giving people something, or getting something from them. That is only valid for information sharing. </li></ul><ul><li>Sharing knowledge occurs when people are genuinely interested in helping one another develop new capacities for action; it is about creating learning processes. </li></ul>Peter Senge
  32. 32. Personal Reasons for Sharing <ul><li>To help other people & to help ourselves </li></ul><ul><li>Other people </li></ul><ul><ul><li>To get things done </li></ul></ul><ul><ul><li>To build relationships so they in turn help us </li></ul></ul><ul><li>Ourselves </li></ul><ul><ul><li>To get things done </li></ul></ul><ul><ul><li>Learning to be gained </li></ul></ul><ul><ul><li>Knowledge is perishable </li></ul></ul><ul><ul><li>Someone else will make our knowledge productive first </li></ul></ul>
  33. 33. Barriers to Knowledge Sharing <ul><li>A silo mentality </li></ul><ul><li>Knowledge is power </li></ul><ul><li>Lack of knowledge sharing processes </li></ul><ul><li>No time allowed </li></ul><ul><li>No knowledge sharing by executives </li></ul><ul><li>Managers do not walk the talk </li></ul><ul><li>Poor IT systems </li></ul><ul><li>Lack of encouragement </li></ul><ul><li>Bureaucracy </li></ul><ul><li>Resistance to change by managers </li></ul>Karl-Eric Sveiby
  34. 34. The Challenge of Knowledge Sharing What prevents us from sharing our knowledge more effectively? How might we overcome these barriers?
  35. 35. Business is a conversation Here's a definition of that pesky and borderline elitist phrase, 'knowledge worker'. A knowledge worker is someone whose job entails having really interesting conversations at work. David Weinberger The Cluetrain Manifesto
  36. 36. Business is a conversation The characteristics of conversations map to the conditions for genuine knowledge generation and sharing: they're unpredictable interactions among people speaking in their own voice about something they're interested in. David Weinberger The Cluetrain Manifesto
  37. 37. Business is a conversation People implicitly acknowledge that they don't have all the answers (or else the conversation is really a lecture) and risk being wrong in front of someone else. And conversations overcome the class structure of business, suspending the organization chart at least for a little while. David Weinberger The Cluetrain Manifesto
  38. 38. Business is a conversation If you think about the aim of Knowledge Management as enabling better conversations rather than lassoing stray knowledge doggies, you end up focusing on breaking down the physical and class barriers to conversation. And if that's not what Knowledge Management is really about, then you ought not to be doing it anyway. David Weinberger The Cluetrain Manifesto
  39. 39. Café Conversation How do you encourage open conversation in business?
  40. 40. Lunch
  41. 41. Applications of the Café
  42. 42. What is a Knowledge Café? <ul><li>A knowledge café brings a group of people together to have an open, creative conversation on a topic of mutual interest to surface their collective knowledge, to share ideas and to gain a deeper understanding of the issues involved. </li></ul><ul><li>Ultimately leading to action in the form of better decision making and innovation and thus tangible business outcomes. </li></ul>
  43. 43. Why is the Knowledge Caf é important? <ul><li>The world is a complex place - it is not always clear what is going on - we need to take more time to UNDERSTAND </li></ul><ul><li>We do not find the time to have open conversations, we are under pressure to make quick decisions </li></ul><ul><li>KM for example should not be about creating and sharing ever increasing knowledge but understanding more fully the knowledge that we do have! </li></ul>
  44. 44. What does a Knowledge Café do for the individual? <ul><li>The Caf é assumes we have within ourselves a greater level of insight than we are conscious of </li></ul><ul><li>The Caf é helps tease this out </li></ul><ul><li>You hear yourself say things in Café conversations that you did not know that you knew </li></ul><ul><li>It crystallises our knowledge </li></ul><ul><ul><li>New ideas are sparked </li></ul></ul><ul><ul><li>Fresh perspectives emerge ... </li></ul></ul><ul><li>With increased observation and reflection comes understanding – this paves the way for change </li></ul>
  45. 45. What are the outcomes? <ul><li>Real outcomes are what you take away in your head </li></ul><ul><ul><li>A deeper understanding of the issues discussed </li></ul></ul><ul><ul><li>A deeper insight into other people’s perspectives </li></ul></ul><ul><ul><li>A better appreciation of your own point of view </li></ul></ul><ul><ul><li>Better position to make more informed decisions and to take action! </li></ul></ul>
  46. 46. Where might you use the Café? <ul><li>Surface hidden problems & opportunities </li></ul><ul><li>Encourage knowledge sharing & informal learning </li></ul><ul><li>Spark action </li></ul><ul><li>Improve decision making and innovation </li></ul><ul><li>Address disengagement and lack of voice </li></ul><ul><li>Help people make sense of the world </li></ul><ul><li>Help people feel ownership of things </li></ul><ul><li>Retain talent </li></ul><ul><li>Reduce dependence on external facilitators </li></ul>
  47. 47. Possible Applications <ul><li>As part of any presentation </li></ul><ul><li>To glean feedback on say a policy document </li></ul><ul><li>Replace a series of one-on-one interviews </li></ul><ul><li>Collaborative writing effort </li></ul><ul><ul><li>Knowledge café </li></ul></ul><ul><ul><li>Wiki edit fest </li></ul></ul><ul><li>Part of meeting say to present future plans </li></ul><ul><li>… </li></ul>
  48. 48. What applications do you see for the Knowledge Café?
  49. 49. Selling to Senior Management <ul><li>Start with the business problem not the Café </li></ul><ul><li>Focus on important business issues </li></ul><ul><li>Don’t assume managers will only buy-in if there is a hard business outcome </li></ul><ul><li>Find a good reason to run a knowledge café for the managers! </li></ul>
  50. 50. Recording outcomes <ul><li>The Café is about the transfer of TACIT knowledge – not about making tacit knowledge explicit! </li></ul><ul><li>Café often best as part of a larger process </li></ul><ul><li>Avoid disrupting the conversation </li></ul><ul><li>Participants should not record group notes </li></ul><ul><li>OK for personal notes </li></ul>
  51. 51. Recording Outcomes <ul><li>Why? </li></ul><ul><ul><li>That’s what we always do! </li></ul></ul><ul><ul><li>Justify to boss </li></ul></ul><ul><ul><li>Share with others </li></ul></ul><ul><ul><li>For a good business purpose </li></ul></ul><ul><li>If nothing will be done with the recording then don’t record it! </li></ul>
  52. 52. Ideas for recording outcomes <ul><li>Appoint an external person to take notes </li></ul><ul><ul><li>Direct capture to laptop! </li></ul></ul><ul><li>Capture 1 item from each person & collate </li></ul><ul><li>Encourage people to blog </li></ul><ul><li>Audio capture and transcription </li></ul>
  53. 53. Some examples of Cafes
  54. 54. ISN Knowledge Café The knowledge café has led to a dramatic improvement in terms of inter-team dialog, collaboration and knowledge sharing. Many internal work processes are now being overhauled for the better as a result of these knowledge cafes and we have seen an explosion of new ideas and initiatives on the part of staff at all levels of the organization. Simply put, the knowledge cafe format has empowered all our staff to speak up and take the initiative in ensuring the successful development of the ISN. Chris Pallaris, Chief Editor ISN, Zurich
  55. 55. Café for a UK government body <ul><li>Day long workshop </li></ul><ul><li>3 presentations on social tools </li></ul><ul><li>A knowledge Café </li></ul><ul><li>Future leaders in the group </li></ul><ul><li>Future leaders determine an action plan </li></ul>
  56. 56. Canal Boat Café <ul><li>On canals in Amsterdam </li></ul><ul><li>At end of week of workshops & visits </li></ul><ul><li>To help summarise the week </li></ul><ul><li>And develop plan for action </li></ul>
  57. 57. Trinidad & Tobago Oil and Gas <ul><li>Expert talks </li></ul>
  58. 58. StatoilHydro <ul><li>To surface issues as a result of a merger </li></ul><ul><li>Series of Cafes to bring retiring experts together with younger members to transfer knowledge </li></ul><ul><ul><li>In a café on an allotment </li></ul></ul><ul><li>Geophysicists </li></ul><ul><ul><li>Discussion of preferred technologies </li></ul></ul><ul><ul><li>Exchange views on experiences </li></ul></ul><ul><li>Management Training </li></ul><ul><ul><li>But not called a Knowledge Cafe </li></ul></ul>
  59. 59. Tips and techniques
  60. 60. The theme <ul><li>A topic people feel passionate about </li></ul><ul><li>Complex issues </li></ul><ul><li>Only ONE question </li></ul><ul><li>Open ended question </li></ul><ul><li>Action oriented </li></ul>
  61. 61. The conversation <ul><li>The question is only a seed </li></ul><ul><li>OK to go off topic </li></ul><ul><li>Conversation as close to a conversation at the pub or over dinner </li></ul>
  62. 62. The speaker/facilitator <ul><li>Speaker and facilitator need not be the same </li></ul><ul><li>Facilitator: involved/not involved </li></ul><ul><li>Speakers can be controlling or dominant </li></ul><ul><ul><li>Often run over time </li></ul></ul><ul><ul><li>Need to brief and handle carefully </li></ul></ul>
  63. 63. The facilitator <ul><li>Important to be yourself </li></ul><ul><li>Do not control </li></ul><ul><li>Experiment a little </li></ul><ul><li>Take some risks </li></ul><ul><li>Don’t be afraid of silence </li></ul><ul><li>If you let people talk and leave them alone you cannot go far wrong </li></ul>
  64. 64. The venue <ul><li>Need not be a room </li></ul><ul><li>Boat on Thames </li></ul><ul><li>Canal Boat (long boat in Amsterdam) </li></ul><ul><li>Knowledge Walk/BBQ (Greenwich) </li></ul><ul><li>Pub (Stavanger) </li></ul><ul><li>Outside under sunshades (Scottsdale) </li></ul><ul><li>Actual café (London & Barcelona) </li></ul>
  65. 65. The room <ul><li>Important </li></ul><ul><li>Small, cosy </li></ul><ul><li>Small round tables </li></ul><ul><li>Good acoustics </li></ul><ul><li>Paper/toys on tables </li></ul><ul><li>Lecture theatre? </li></ul>
  66. 66. The tables
  67. 67. Holding in a lecture theatre <ul><li>Difficult but not impossible </li></ul><ul><li>Problem of moving between groups </li></ul><ul><li>Problem of whole group conversation </li></ul><ul><ul><li>reporting back </li></ul></ul><ul><li>Need for microphones </li></ul>
  68. 68. Using microphones <ul><li>Avoid if possible </li></ul><ul><li>Will need them if group larger than 40 </li></ul><ul><ul><li>Maybe less if poor acoustics </li></ul></ul><ul><li>People hold on to them </li></ul><ul><li>Kills the flow of conversation </li></ul><ul><li>One for yourself and at least 2 roving mikes </li></ul><ul><li>Avoid fixed mikes (Jakarta) </li></ul>
  69. 69. Knowledge circles <ul><li>Greenwich Story </li></ul><ul><li>KM World </li></ul><ul><li>Jakarta Workshop </li></ul><ul><li>Not as difficult as it seems </li></ul>
  70. 70. Small group <ul><li>Ask people to sit with others they do not know </li></ul><ul><li>Change groups once, twice at most 3 times </li></ul><ul><li>People do not like changing groups </li></ul><ul><li>Don’t force them! </li></ul><ul><li>Kuala Lumpur story </li></ul>
  71. 71. Whole group <ul><li>Where you need facilitation skills </li></ul><ul><li>People will report back out of habit </li></ul><ul><ul><li>Or ask you questions </li></ul></ul><ul><li>In some cultures best to let them </li></ul><ul><li>Even for some groups let them </li></ul><ul><ul><li>Central bank librarians story </li></ul></ul><ul><li>Unless in expert mode do not join in too much </li></ul><ul><li>Tolerate silence – pause and wait </li></ul>
  72. 72. Culture <ul><li>I have run the Cafes in many different countries </li></ul><ul><ul><li>UK, Spain, Norway, Moscow </li></ul></ul><ul><ul><li>USA </li></ul></ul><ul><ul><li>Singapore </li></ul></ul><ul><ul><li>Hong Kong </li></ul></ul><ul><ul><li>Kuala Lumpur </li></ul></ul><ul><ul><li>Thailand </li></ul></ul><ul><ul><li>Australia </li></ul></ul><ul><ul><li>UAE </li></ul></ul>
  73. 73. Cultural issues <ul><li>Jakarta </li></ul><ul><ul><li>Open Café </li></ul></ul><ul><ul><li>Workshop </li></ul></ul><ul><li>Kuala Lumpur </li></ul><ul><ul><li>Won’t change tables </li></ul></ul><ul><ul><li>Won’t go for coffee </li></ul></ul><ul><li>Bangkok </li></ul><ul><ul><li>Flee, video </li></ul></ul><ul><li>Dubai </li></ul><ul><ul><li>Report back </li></ul></ul><ul><li>Scottsdale </li></ul><ul><ul><li>Intense group </li></ul></ul><ul><li>Hong Kong </li></ul><ul><ul><li>Iranians </li></ul></ul>
  74. 74. Language issues <ul><li>Ideally one common language </li></ul><ul><li>Let people speak in their own language in small groups </li></ul><ul><ul><li>Can’t listen in! </li></ul></ul><ul><li>Common language (English) in whole group </li></ul><ul><li>Even own language in whole group </li></ul><ul><li>Use of translators </li></ul><ul><ul><li>Serial or concurrent </li></ul></ul>
  75. 75. Listening in <ul><li>If expert mode then join in </li></ul><ul><li>If facilitation mode then try not to </li></ul><ul><li>Wander around and actively listen </li></ul><ul><li>Observe for issues </li></ul><ul><li>Watch, think, be prepared to adapt </li></ul>
  76. 76. Wrap up <ul><li>No need to summarise at length </li></ul><ul><li>Keep it short and simple </li></ul><ul><li>Thank people </li></ul>
  77. 77. Other Conversational Tools
  78. 78. Other Conversational Tools <ul><li>Gurteen Knowledge Café </li></ul><ul><li>Traditional Knowledge Café </li></ul><ul><ul><li>Flip charts, capture, report back etc </li></ul></ul><ul><li>Conferences </li></ul><ul><ul><li>Speak, conversation, Q&A </li></ul></ul><ul><li>Reverse Café </li></ul><ul><li>Conversation Dinner </li></ul><ul><li>World Cafe </li></ul><ul><li>Open Space </li></ul><ul><li>Anecdote Circles </li></ul><ul><li>Appreciative Inquiry </li></ul>
  79. 79. How is the Knowledge Cafe different from the World Cafe? <ul><li>Different roots </li></ul><ul><li>Usually shorter </li></ul><ul><li>For smaller numbers of people </li></ul><ul><li>Less preparation required </li></ul><ul><li>Flip chart paper & pens optional </li></ul><ul><li>No table leaders </li></ul><ul><li>No reporting back </li></ul><ul><li>More business oriented </li></ul>
  80. 80. How is Open Space Technology different from Knowledge Café? <ul><li>OST Process is more complex </li></ul><ul><li>Used other than to gain mutual understanding </li></ul><ul><ul><li>e.g. problem solving and defining agendas </li></ul></ul><ul><li>Meetings tend to be larger </li></ul><ul><ul><li>often 100s of people compared to dozens for the Café </li></ul></ul><ul><li>Meetings tend to last longer </li></ul><ul><ul><li>often days rather than hours </li></ul></ul>
  81. 81. Action Cafe <ul><ul><li>How could Knowledge Cafes be applied within your organisation and what action will you take when back in the office? </li></ul></ul>
  82. 82. Where can I learn more about Knowledge Cafés? <ul><li>There are a lot of resources on the web </li></ul><ul><li>My website contains a vast amount of material </li></ul><ul><ul><li>www.gurteen.com </li></ul></ul><ul><li>The World Café </li></ul><ul><ul><li>Book The World Café: Shaping our futures through conversations that matter </li></ul></ul><ul><ul><li>Website : theworldcafe.com </li></ul></ul><ul><li>The Society for Philosophical Inquiry </li></ul><ul><ul><li>philosopher.org </li></ul></ul>
  83. 83. Where can I learn more about Knowledge Cafés? <ul><li>There are a lot of resources on the web </li></ul><ul><li>My website contains a vast amount of material </li></ul><ul><ul><li>www.gurteen.com </li></ul></ul><ul><li>The World Café </li></ul><ul><ul><li>Book The World Café: Shaping our futures through conversations that matter </li></ul></ul><ul><ul><li>Website : theworldcafe.com </li></ul></ul><ul><li>The Society for Philosophical Inquiry </li></ul><ul><ul><li>philosopher.org </li></ul></ul>
  84. 84. Thank you!
  85. 85. www.gurteen.com David Gurteen Gurteen Knowledge Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com
  86. 86. Licence <ul><li>You may use these slides under the following Creative Commons Licence </li></ul><ul><li>Attribution-Share Alike 2.0 </li></ul><ul><li>http://creativecommons.org/licenses/by-sa/2.0/uk/ </li></ul>
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