IBM KM Blueprint Workshop: KM Goes Social
by David Gurteen on Jan 18, 2008
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A keynote talk on KM2.0 (KM 2.0) that I gave as part of a series of IBM Workshops in Singapore, Kuala Lumpur and Bangkok in January 2008.
A keynote talk on KM2.0 (KM 2.0) that I gave as part of a series of IBM Workshops in Singapore, Kuala Lumpur and Bangkok in January 2008.
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allblackster
good questions. But KM metrics as they are being done by most organisations are not useful. Because its easy, many orgs just count inputs and all we get is a picture of numbers.
Most of us agree KM is about the SOCIAL so if we want a picture of what is happening in our SOCIAL environment we have to use SOCIAL tools, ie/ interviews, stories, theme analysis, anthropoligical observations - all tools researchers in the humanities like history and sociology have been using for years. Let's not take the easy way and give in to the bean counters in organisations with their need for meaningless number but rather educate them on how these techniques will give us understanding of what is really going on. Its only when we have an understanding of things like relationships, human networks, people' own perceptions of what knowledge they need/have etc, as well as the lack or flow of knowledge in their groups that we can create a path of action to improve that which we are trying to improve. Otherwise you'll just have one more KM metric presentation that bores the pants off everyone and contributes nothing to our intended path.
5 years ago