My talk from the Adaptive Path Service Experience conference. Slides with sound here: http://davegray.looplogic.com/when-service-design-meets-the-divided-company and sound-only here: https://vimeo.com/91439521
64. Evidence
How do we behave?
What is observable?
- how we work
together
- the language we use
- How we collaborate,
compete, create, and
control?
Levers
What are the “rules of
the game” (formal and
informal) that drive our
behavior?
- Who controls what
- How we make
decisions
- How we allocate
resources
- What we reward
- The spaces we work in
Values
What do we say that we
stand for? What do we
care about?
- Stated, public values
(What we say we
value)
- Unstated or
undiscussed values
(Values we
demonstrate by our
actions)
Assumptions
What do we believe
about the world, and
how it works?
What is the reasoning
behind the values?
Collaboration
Fast,flexible
decision
making
Flat,
networked
organization
Passionfor
innovation
Wevalue
diversity
Wevalue
people
Respectthe
individual
Culture map for Nokia
64
65. Evidence
How do we behave?
What is observable?
- how we work
together
- the language we use
- How we collaborate,
compete, create, and
control?
Levers
What are the “rules of
the game” (formal and
informal) that drive our
behavior?
- Who controls what
- How we make
decisions
- How we allocate
resources
- What we reward
- The spaces we work in
Values
What do we say that we
stand for? What do we
care about?
- Stated, public values
(What we say we
value)
- Unstated or
undiscussed values
(Values we
demonstrate by our
actions)
Assumptions
What do we believe
about the world, and
how it works?
What is the reasoning
behind the values?
Passionfor
innovation
Culture map for Nokia
65
66. Evidence
How do we behave?
What is observable?
- how we work
together
- the language we use
- How we collaborate,
compete, create, and
control?
Levers
What are the “rules of
the game” (formal and
informal) that drive our
behavior?
- Who controls what
- How we make
decisions
- How we allocate
resources
- What we reward
- The spaces we work in
Values
What do we say that we
stand for? What do we
care about?
- Stated, public values
(What we say we
value)
- Unstated or
undiscussed values
(Values we
demonstrate by our
actions)
Assumptions
What do we believe
about the world, and
how it works?
What is the reasoning
behind the values?
Weinnovate
butdon’t
launch
much
Passionfor
innovation
Culture map for Nokia
66
67. Evidence
How do we behave?
What is observable?
- how we work
together
- the language we use
- How we collaborate,
compete, create, and
control?
Levers
What are the “rules of
the game” (formal and
informal) that drive our
behavior?
- Who controls what
- How we make
decisions
- How we allocate
resources
- What we reward
- The spaces we work in
Values
What do we say that we
stand for? What do we
care about?
- Stated, public values
(What we say we
value)
- Unstated or
undiscussed values
(Values we
demonstrate by our
actions)
Assumptions
What do we believe
about the world, and
how it works?
What is the reasoning
behind the values?
Weinnovate
butdon’t
launch
much
Needlayers
ofapprovals
tolaunch
Many
brakes,few
accelerators
Passionfor
innovation
Culture map for Nokia
67
68. Evidence
How do we behave?
What is observable?
- how we work
together
- the language we use
- How we collaborate,
compete, create, and
control?
Levers
What are the “rules of
the game” (formal and
informal) that drive our
behavior?
- Who controls what
- How we make
decisions
- How we allocate
resources
- What we reward
- The spaces we work in
Values
What do we say that we
stand for? What do we
care about?
- Stated, public values
(What we say we
value)
- Unstated or
undiscussed values
(Values we
demonstrate by our
actions)
Assumptions
What do we believe
about the world, and
how it works?
What is the reasoning
behind the values?
Weinnovate
butdon’t
launch
much
Needlayers
ofapprovals
tolaunch
Wefearand
avoidrisk
Many
brakes,few
accelerators
Passionfor
innovation
Culture map for Nokia
68
69. Evidence
How do we behave?
What is observable?
- how we work
together
- the language we use
- How we collaborate,
compete, create, and
control?
Levers
What are the “rules of
the game” (formal and
informal) that drive our
behavior?
- Who controls what
- How we make
decisions
- How we allocate
resources
- What we reward
- The spaces we work in
Values
What do we say that we
stand for? What do we
care about?
- Stated, public values
(What we say we
value)
- Unstated or
undiscussed values
(Values we
demonstrate by our
actions)
Assumptions
What do we believe
about the world, and
how it works?
What is the reasoning
behind the values?
Weinnovate
butdon’t
launch
much
Needlayers
ofapprovals
tolaunch
Wefearand
avoidrisk
Most
innovations
fail
Experiments
arecostly
Noactionis
betterthan
wrong
action
Many
brakes,few
accelerators
Passionfor
innovation
Culture map for Nokia
69