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John Carlo Bertot, Successful eGovernment Takes a Village: Inclusion and the Role of Community Anchors
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John Carlo Bertot, Successful eGovernment Takes a Village: Inclusion and the Role of Community Anchors


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#CeDEM13 day 2 afternoon, Keynotes. (John Carlo Bertot, Successful eGovernment Takes a Village: Inclusion and the Role of Community Anchors)

#CeDEM13 day 2 afternoon, Keynotes. (John Carlo Bertot, Successful eGovernment Takes a Village: Inclusion and the Role of Community Anchors)

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  • 1. Successful eGovernment Takes aVillage: Inclusion and the Role ofCommunity AnchorsJohn Carlo BertotDirector and ProfessorInformation Policy & Access CenterCollege of Information StudiesUniversity of Maryland College
  • 2. Some trends and concerns
  • 3. Growth Rate—  103% growth rate between 1950 and2009◦  From 152 million to 308 million◦  Germany: 21%◦  Italy: 30%—  Continued growth anticipated◦  ~440 million by 2050
  • 4. ImmigrationShrestha, L.B., & Heisler, E.J. (2011). The changing demographic profile ofthe United States. CRS Report RL32701.
  • 5. Age 1818-6465 and over85 and over* In thousands
  • 6. Race Others* In thousands
  • 7. Poverty
  • 8. Broadband Plateau—  $7.2 billion spent on broadband diffusion aspart of the Stimulus Bill◦  Funds end August/September 2013—  Broadband (home) penetration around 65%◦  No, mobile access is not the answer—  Who are the non-adopters?◦  Those who do not adopt technologies–  Older, less educated, less wealthy◦  Recession–  Cut Internet access◦  Stagnating/declining income–  Less spending on ICTs
  • 9. Inability to Govern—  Inability of federal government to makeany decisions—  States financially strapped◦  Though bottom may have been reached◦  Burden shifting to local governments/communities—  Local governments taking on more ofgoverning/governance to resolve nation’schallenges
  • 10. Trust in government10How much ofthe time doyou trust thegovernment inWashington? ResearchCenter
  • 11. Open Government and EngagementOpportunities—  Radical redistribution of power away fromgovernment and to communities and people(Cameron, 2011)—  Redesign institutions around collaborativeproblem solving (Noveck, 2009)—  Government as platform for the creation ofpublic value and social innovation (Tapscott, 2010)—  Reinvention of government through digitalengagement, crowdsourcing, open data(Newsome & Dickey, 2012)—  Reinvention through “nudging” (Sunstein, 2012)
  • 12. Community Challenges—  What is a healthycommunity/society?◦  Basic needs◦  Economy◦  Health and wellness◦  Education◦  Arts and Culture◦  Neighborhoods andCommunities◦  Environment◦  Seattle Foundation, 2006—  Digital inclusion◦  Access: Availability,affordability, design forinclusion, and public access◦  Adoption: Relevance, digitalliteracy, and consumersafety◦  Application: Economic andworkforce development,education, health care,public safety andemergency services, civicengagement, and socialconnections◦  IMLS, 2012
  • 13. Assumptions of eParticipation—  Informed citizenry—  Participation is broad—  Digitally inclusive communities—  Digitally literate citizenry◦  Data literacy—  Engagement is intermediated bytechnology, and directly between citizensand governments (G2C)
  • 14. Public Libraries in the US
  • 15. Public Libraries—  Trusted—  Neutral—  Ubiquitous—  Community-based social innovators
  • 16. Engagement at the Library—  Hartford Public Library (CT)◦  Community & Civic Participation–  Strategy 1: Recruit and train volunteers to serveas Cultural Navigators–  Strategy 2: Build coalitions among keystakeholders–  Strategy 3:  Community - two approaches: CityWide and Neighborhood–  Strategy 4: Bridging cultures through facilitated.    –  Strategy 5: Communicate the value thatstakeholders bring
  • 17. Engagement at the Library—  Sacramento Public Library (CA)◦  I Street Press
  • 18. Engagement at the Library—  Howard County Libraries (MD) HiTech◦  Partners include Institute for Learning Innovation,Mindgrub Technologies, Howard County Public SchoolSystem, Howard Community College, University ofMaryland’s Clark School of Engineering◦  Digital Media - Internet collaboration, web sitedesign, and e-publication development◦  Mobile Collections - mobile apps and e-bookcreation◦  Games - game play, logic, design, and game building◦  International Relations - domestic andinternational networking, linguistics exploration, andinternational news and current event observation
  • 19. It’s about—  Leveraging community resources◦  (space, people, organizations, skills, infrastructure,trust)—  Engagement at the local level—  Engagement through intermediaries andtechnology—  Digital literacy and data skills—  Inclusive community building◦  Not just for the connected and skilled—  Community transformation in critical areas ofneed—  Innovation and creativity
  • 20. References—  Cameron, D. (2011). PM on Government Transparency.—  Institute of Museum and Library Services. (2012). Building DigitalCommunities:A framework for action. Washington, DC: Institute of Museumand Library Services.Available at:—  Newsome, G, & Dickey, L. (2013). Citizenville: How toTake theTown SquareDigital and Reinvent Government. Penguin Press.—  Noveck, B. S. (2009). Wiki Government: HowTechnology Can Make GovernmentBetter, Democracy Stronger, and Citizens More Powerful. Washington, DC:Brookings Institution Press.—  Seattle Foundation. (2006).A Healthy Community:WhatYou Need toKnow to give Strategically. Seattle,WA:The Seattle Foundation.Available at:—  Sunstein, C.R. (2012). Simpler: The Future of Government. Simon & Schuster.—  Tapscott, D. (2010). Foreward. In D. Lathrop & L. Ruma, Eds. OpenGovernment: Collaboration,Transparency, and Participation in Practice. OReillyMedia.