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Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
Social Enterprise Drives IT Business Value
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Social Enterprise Drives IT Business Value

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Presentation 9/10/2011 for Executive MBA class at St. Mary's College on Social Enterprise to Drive IT Business Value

Presentation 9/10/2011 for Executive MBA class at St. Mary's College on Social Enterprise to Drive IT Business Value

Published in: Technology, Business
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  • Around the world, every day…Most of the world’s workforce, YOUR workforce is using Facebook and/or other social media networks.
  • What if you took that ENERGY and SELF-INNOVATING SPIRIT inside your Business?What would that look like?How would that change your business and your IT environment?
  • What would that look like?How would that change your business environment?How would that impact your IT organization?
  • Security, compliance, protection of IP, protect employee/patient/customer sensitive information Lack of a social culture, culture is not ready to be open, honest, collaborative Lack of participation, low adoption, unawareness, unwilling to participate, lack of training Cost (free for basic collaboration tools, $15/month/user to customize, build contact lists, workflow, calendar/tasks, etc.) Fear
  • Cost of avoidance if you do NOT implement an internal social networking strategy Competitive disadvantage Behind pace with technology being used by all your employees alreadyCompetitive disadvantageFall behind pace with technology
  • Define IT business goalsListen to your business customersAssess business needsGather metricsActive engagement and contentAdd a Community Manager for Governance Metrics: Content hits, participation, net promoter scoring Engagement: Content, participation, new/fresh ideas and interests, timely, rewards for participation Governance: Community Manager, policies for employee usage, tagging guidelines, posting content guidelines
  • Transcript

    • 1. Employee Social Enterprise
      For IT Business Value
      Dorothy Golubski
      September 10, 2011
    • 2. Agenda
      • Employee Social Networks
      • 3. IT Benefits
      • 4. Business Value
      • 5. Concerns and Risks
      • 6. Recommendation
      • 7. Q&A
    • ¾ billion peopleon Facebook
    • 8. People in their 70’s are on Facebook
    • 9. People 17 and under are on Facebook
    • 10. ¾ billion people self-engaging in social media networking
    • 11. And growing….
    • 12. What if?
      You could take….
    • 13. ENERGY and
      SELF-INNOVATING SPIRIT
    • 14. Inside Your Business?
      How would that impact your IT Organization?
    • 15. Employee Social Enterprise
    • 16. What is an Employee Social Network?
      Internal
      Private
      Managed
      Self-Engaging
    • 17. What can you do in an Employee Social Network?
    • How does this benefit your IT organization?
      Collaboration
      Productivity
      Customer Service
    • 27. Collaboration
      • Knowledge Sharing
      • 28. Solving Problems
      • 29. New Ideas
    • Productivity
      • Reduced Email
      • 30. Less Meetings
    • Business Customer Service
    • Why does that increase IT business value?
      IT alignment and response to business needs
    • 33. Is it secure? Will it be misused?
      Is our organization ready?
      How much does it cost?
    • 34. Your Biggest Risk:
      Competitive Disadvantage
    • 35. Salesforce.com and Yammer see increase of
      10,000 - 20,000 companies
      In the past year
      The New York Times, Business Day Technology web article June 26, 2011.
    • 36. Recommendation for Success
    • 41. Conclusion
      By increasing the ability for IT to align and respond to business needs
      Increase IT Business Value
      Employee Social Networks
    • 42. Supplementary and References
    • 43. Sources for Employee Social Networking Tools and Applications
    • References
      The New York Times, Business Day Technology web article dated June 26, 2011. “Companies Are Erecting In-House Social Networks”
      Salesforce.com Chatter web site page: http://www.salesforce.com/chatter/whatischatter/?d=70130000000FMMb&internal=true
      Yammer web site page: https://www.yammer.com/about/product

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