2. Who We Are
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3. • NTI is an employment network whose mission is to
provide American’s with Disabilities the opportunity to
work from home as customer service agents and medical
transcriptionists.
• Act as both a staffing agency and outsourcer for Fortune
500 companies and government agencies.
• Provide Vocational Rehabilitation counselors a place to
locate work-from-home jobs for their consumers
- in contact and call centers
- online technical support
- medical transcription
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4. How can NTI Help the Vocational
Rehabilitation Counselor
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5. • Matching job skills to your consumer case load to
appropriately place candidates with the right jobs
• NTI knows what our Clients want in a Customer Service
Agent and we understand the skills needed to
successfully meet the core requirements of the job
• NTI prepares the candidate for employment
1) Provide “FREE” job certification training
2) Paid “on-the-job” training and Career Counseling
• Placement of candidates into professional long-term
positions allowing VRC to successfully close cases
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6. How NTI Defines the Ideal Candidate
for Employment
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7. • NTI’s extensive experience with Work from Home agents
allows us to best identify required skills and traits. These
include:
• strong work ethic and highly motivated
• Professional in all aspects of the job
• Communicating, Reliable and on time
• Cognitively problem-solve
• Relevant work experience
• Background check and/or Drug Screen
• Accountable-”Do what you say. Say what you do”
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8. Determining if the Consumer is an
Appropriate Fit for Telework
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9. NTI understands that every consumer’s situation is unique
in relation to work experience, education and disability.
The following questions will help the consumer assess their
psychological and physical status to determine if they are a
good candidate.
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10. Consumer Self Assessment
• Are you able to create a home office setup that is quiet and distraction free?
• Do you have the stamina to consistently work 4-6 hours consecutively?
• Is there a period of time during the day you are most efficient and effective?
• Do you take medications that impair your ability to fully participate in your work?
• Do you have personal challenges that would interfere with your ability to fully
participate in your work?
• Do you get stressed or anxious easily?
These are just a few of the questions a potential candidate should ask themselves in order to evaluate and determine
if Customer Service work is an appropriate match
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11. General NTI Job Opportunities
• Government Contracted Positions
• Major Retail Customer Service Representatives
• Technical Support Positions
• Medical Transcription Positions
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12. NTI and Ticket To Work (TTW)
Applicant
contacts NTI
N
1
NTI works VR
TTW Is it Y Y
Y with VR Services VR Closes
? Assigned
counselor Concluded Case
to VR?
?
N N
Are NTI
VR Y Assign TTW Additional Y Recommends
Counselor 1
to VR Services contact with
? Req? VR
N NTI
N
Requests
TTW
assignment
Success
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14. Case Study
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15. NTI Employee working for Meijer
Claire Nicholson- from Arlington, Texas
Completed application- NTI June 2007
Hire date for employment - 10/16/07 when she began working for Meijer.
Claire is currently still employed with Meijer working 20hrs/week and current pay rate is $9.25/hr.
“I am truly thankful that NTI was available to connect me with Meijer when I first contacted NTI”
several years ago. I remember how nice everyone was that I came in contact with and how they
seemed determined to find me a position. Without NTI I don't know what disabled people would
do. I would highly recommend candidates to work with NTI. I myself have rheumatoid arthritis and
have some terribly painful days when I am not quite myself but I continue to work. Applying to NTI
and working as a customer service agent has provided me opportunities that I may never have
experienced otherwise.
-Claire Nicholson
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16. Texas VR Statistics
2006-2011
300
250
# VR Applicants
200
150
100
50
0
Future
General HR Process Inactive Training Store shelf Rejected Working
Consideration
Series1 142 263 10 267 9 55 120 24
Future Consideration-May possibly be considered for a position in the future
General- Submitted online application
HR Process- Hiring process
Inactive- Application is put on hold (i.e. missing information)
Training- Currently in Training
Store Shelf- Completed all requirements and is eligible for job consideration
Rejected- Failed Pre-screen or Training
Working- Currently employed
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18. Thank You!
Please feel free to contact me with any further questions or concerns.
David E. Giglio
VR Relationship Coordinator
69 Canal St.
Boston, MA, 02114
Phone: 1.800.619.0111 x 327
Fax: 617.412.3467
www.nticentral.org
“The most cost-effective call center staffing in America.”
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