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Effective communication in the workplace

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After 15 years in the IT industry, I've discovered that the single biggest contributor to success is effective communication. In this situation, I'll describe lessons I've learned about how to …

After 15 years in the IT industry, I've discovered that the single biggest contributor to success is effective communication. In this situation, I'll describe lessons I've learned about how to improve communication and how to increase the chance of high customer satisfaction.


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  • Transcript

    • 1. David Giard, MCPD, MCTS, MCSD, MCSE, MCDBA, MBA
      www.DavidGiard.com
      DavidGiard@DavidGiard.com
      Effective Communication
      In the Workplace
    • 2. A Tale of Two Programmers
    • 3. Juan
    • 4. Ammal
    • 5. What are Lessons Can Juan Learn?
      First impressions are vitally important
      Clarify understanding
      Get feedback early and often
    • 6. Feedback?
      Meet key people early
      Daily Stand-up
      Status Reports
      Meet regularly
      Performance Reviews
    • 7. First Meeting
      Meet first week
      Manager’s priority
      Your experience and interests
      Take notes. Keep notes nearby.
    • 8. Daily Stand-up
      ≤ 15 Minutes
      Yesterday’s accomplishments
      Today’s plans
      Obstacles
    • 9. Status Report
      This week’s accomplishments
      Next week’s goals
      Issues
      Sample status report
    • 10. Performance reviews
      Short-term project: End of project
      Long-term project: Every 3 months
      Bring notes from last meeting
      Brag about accomplishments
      Solicit honest feedback
      Take notes. Keep notes nearby.
    • 11. Review
      Meet key people early
      Daily Stand-up
      Status Reports
      Meet regularly
      Don't be afraid of your manager
    • 12. Improving Your Communication
    • 13. Communication is a skill
    • 14. Be polite
      “Please” and “Thank you”
      Look people in the eyes
      Take out that stupid phone earpiece
    • 15. How do I get what I want?
      Ask
      List benefits
      Don’t talk past the sale
    • 16. Improve your spoken communication skills
      Don’t fear the manager
      Ask questions
      Active listening
    • 17. With whom should I talk?
      Managers
      Subordinates
      Colleagues
      The experience guy
      The new guy
      Do NOT be afraid
    • 18. What should I talk about?
      Work
      Hobbies and Interests
      Sports, Movies, TV
      Travel
      Families
    • 19. Any topics I should avoid?
      Politics
      Religion
      Sex
    • 20. Things to check at the door
      Prejudices
      Vulgarities
    • 21. Improve your written communication skills
      Spell and Grammar check
      Assume everything you write is public
      Be concise
      Avoid jargon
      Active voice
      “Elements of Style”by Strunk & White
    • 22. Goals of effective communication
      Early feedback
      Frequent feedback
      Verify understanding
      Be Inclusive
      Keep it professional
      Fear Not!
    • 23. A word of caution
      Balance
    • 24. And Finally…
      Be brief!
    • 25. Moral
      If you’ve seen Juan,
      You’ve seen Ammal!
    • 26. Thank you
      DavidGiard.com