Effective communication in the workplace
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Effective communication in the workplace

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After 15 years in the IT industry, I've discovered that the single biggest contributor to success is effective communication. In this situation, I'll describe lessons I've learned about how to ...

After 15 years in the IT industry, I've discovered that the single biggest contributor to success is effective communication. In this situation, I'll describe lessons I've learned about how to improve communication and how to increase the chance of high customer satisfaction.

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  • Communication is definitely one of the most critical components of having a working team and you’ve explained several methods of maintaining excellent communication.
    http://communicationintheworkplace.com.au/
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Effective communication in the workplace Presentation Transcript

  • 1. David Giard, MCPD, MCTS, MCSD, MCSE, MCDBA, MBA
    www.DavidGiard.com
    DavidGiard@DavidGiard.com
    Effective Communication
    In the Workplace
  • 2. A Tale of Two Programmers
  • 3. Juan
  • 4. Ammal
  • 5. What are Lessons Can Juan Learn?
    First impressions are vitally important
    Clarify understanding
    Get feedback early and often
  • 6. Feedback?
    Meet key people early
    Daily Stand-up
    Status Reports
    Meet regularly
    Performance Reviews
  • 7. First Meeting
    Meet first week
    Manager’s priority
    Your experience and interests
    Take notes. Keep notes nearby.
  • 8. Daily Stand-up
    ≤ 15 Minutes
    Yesterday’s accomplishments
    Today’s plans
    Obstacles
  • 9. Status Report
    This week’s accomplishments
    Next week’s goals
    Issues
    Sample status report
  • 10. Performance reviews
    Short-term project: End of project
    Long-term project: Every 3 months
    Bring notes from last meeting
    Brag about accomplishments
    Solicit honest feedback
    Take notes. Keep notes nearby.
  • 11. Review
    Meet key people early
    Daily Stand-up
    Status Reports
    Meet regularly
    Don't be afraid of your manager
  • 12. Improving Your Communication
  • 13. Communication is a skill
  • 14. Be polite
    “Please” and “Thank you”
    Look people in the eyes
    Take out that stupid phone earpiece
  • 15. How do I get what I want?
    Ask
    List benefits
    Don’t talk past the sale
  • 16. Improve your spoken communication skills
    Don’t fear the manager
    Ask questions
    Active listening
  • 17. With whom should I talk?
    Managers
    Subordinates
    Colleagues
    The experience guy
    The new guy
    Do NOT be afraid
  • 18. What should I talk about?
    Work
    Hobbies and Interests
    Sports, Movies, TV
    Travel
    Families
  • 19. Any topics I should avoid?
    Politics
    Religion
    Sex
  • 20. Things to check at the door
    Prejudices
    Vulgarities
  • 21. Improve your written communication skills
    Spell and Grammar check
    Assume everything you write is public
    Be concise
    Avoid jargon
    Active voice
    “Elements of Style”by Strunk & White
  • 22. Goals of effective communication
    Early feedback
    Frequent feedback
    Verify understanding
    Be Inclusive
    Keep it professional
    Fear Not!
  • 23. A word of caution
    Balance
  • 24. And Finally…
    Be brief!
  • 25. Moral
    If you’ve seen Juan,
    You’ve seen Ammal!
  • 26. Thank you
    DavidGiard.com