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  • Moxie provides the most intuitive and comprehensive social enterprise software for employee and customer engagement.
  • Moxie is in a vey exciting market that most analysts say is a $5 B market Analyst say that vendors that have both a customer facing and employee facing collaboration solution with rise to the topWe have a short window of opportunity and must execute in the next 12-18 months.
  • Four IDEO Design PrincipalsGo where the people areProvide pointers to peopleReward participantsCreate a compelling user experienceGo to where people areIterate early and often


  • 1. Corporate Overviewfor:
    March 3rd, 2011
    David Garlough
    Sales – Northeast US/Eastern Canada
  • 2. Moxie Software
    © 2010 Moxie Software. All Rights Reserved.
    Moxie has innovated a social enterprise software that:
    We do this through driving broad adoption using
    Moxie’s unique “The way you work™” design, an integrated powerful Knowledge Base and web 2.0 customer support engagement.
    • Drives employee and customer engagement
    • 3. Accelerates innovation
    • 4. Facilitates knowledge capture & sharing
  • Connect people. Share Knowledge. Deliver Results.
    Leading & most complete Social Enterprise Software vendor - $7 B by 2013
    Strategic partnership with IDEO to deliver unparalleled user experience
    Recognized thought leadership through Insight business led by business visionary Don Tapscott
    Privately held venture-funded company, backed by Oak Investment Partners & Foundation Capital
  • 5. More than 600 Customers… and Growing
    Financial Services
    Industrial & Healthcare
    Media Telecom
    Energy, Power & Government
    Consumer & Services
  • 6. The New Normal of Competitiveness
    Over 75%of employees classify themselves as not engaged
    — Towers Perrin Workforce study
    65%of senior executives disappointed with ability to stimulate innovation
    — McKinsey Study
  • 7. 2010 Awards
    © 2010 Moxie Software. All Rights Reserved.
    Web Interaction Management
    Web Self Service
  • 8. Analyst Perspective – Two Converging Markets
    © 2011 Moxie Software. All Rights Reserved.
    With the increasing sophistication of the tools, and the increasing stridency of customer demand, there is a clear need for E2O and SCRM to begin to co-mingle.”
    Paul Greenberg – ZD Net
  • 9. Spaces by Moxie™social enterprise software
    The Most Complete Solution
    Customer Spaces™
    Employee Spaces™
    • Web Self-Service/KB
    • 10. Multi-channel Web Service
    • 11. Support Community
    • 12. Social Media Response
    • 13. Collaboration
    • 14. Innovation / Ideation
    • 15. Expertise / Profiles
    • 16. Social Media Monitoring
  • Employee Spaces™
  • 17. Moxie Employee Spaces™
  • 18. Born in the Social Media Era
    Don Tapscott
    Enterprise Insight
    Talent Insight
    Marketing Insight
  • 19. Designed Around How People Work
    Pointers to people
    Reward participants
    Rich people profilesSearchActivity feedsWatch listsAvatarsDirected microbloggingGroups
    Compelling user
    Go where the people are
    Wikis, blogsIdeastormsProjectsNotificationsRSS feedsWYSIWYG EditorTell-a-friendPermalinksTemplating engineCSS
    Single Sign On / LDAPIntegrationExchange SharePointPlug-ins to Apps
    Iterate, Iterate, Iterate
  • 20. Demo
    Built around how work gets done – people, groups, projects, knowledge.
    Intuitive User Experience – zero training required
    User controlled social tools per space
    Integrate existing workflows and work applications via plug-ins
    Templating Engine provides infinite customizability
  • 21. SharePoint Integration
    EES Native Features
    EES Replaces
    Employee Engagement Spaces™
    SharePoint Retains
    Active Directory
    Single Sign-On
  • 39. Moxie Employee Engagement Spaces™ in Action at:
    Create value for the membership by sharing research and facilitating real-time interaction around strategies
    Enable closer collaboration between all retail stores and roll out/training of programs such as Plum Rewards program. Allowed store locations to provide feedback on store performance & activities and relay metrics around plum project success. Deployed in record two weeks.
    Employees and trusted partners effectively triage, address and solve supply chain disruptions in real-time.  They are dramatically increasing productivity and their ability to be more competitive in the marketplace
    Enables their geographically dispersed workforce to be more connected and creative in fulfilling their mission.
  • 40. Customer Spaces™
  • 41. Moxie Customer Spaces™
    Clickto Call
  • 42. Turning business processes social
    Business is all about:
    The success of Support and Services is critical to the success of the organization and is the cornerstone of Moxie’s approach to powering the collaborative enterprise.
    Businesses lose a total of $340 billion per year
    when customers defect due to poor customer service
  • 43. Moxie Customer Engagement Spaces™ in action at:
    Self Service on United.com
    15M hits per month
    C-Sat rating for the chat experience 4.08 of 5.0
    82.3% NP Score
    Captured 30-40% of previously abandon customers
    ROI within 8 months
    250 concurrent seats of Email and Chat & pilot of call back channel. The solution manages all of Skype's customer support interactions globally. Skype outsources the labor to IBM, which runs the contact centers out of Cairo and Manila.
    30% Increase in efficiency
    38% reduction in handle time cost
    Overwhelmingly positive feedback and dramatic increase of 1125% in online queries
    Decrease AHT – Phone by 5%
    Saving thousands!
    Increase in agent confidence
  • 44. Management Team
  • 45. Experienced Leadership Team
    Tom Kelly, President and CEO25 years of experience in leadership roles with software start-ups and billion-dollar technology companies, and has led companies through rapid growth, successful IPOs and strategic acquisitions, including Epicor Software, MontaVista Software, Bluestar Solutions and Blaze Software.
    Brian Blond, SVP Global SalesVeteran software sales executive having led teams in high growth sales organizations including BMC Software, BladeLogic (acquired by BMC), Oracle, 170 Systems, and Inktomi.
    Sanjay Uppal, 30 years of experience in financial management and has led financial teams at Montavista Software, KSR, Continuent, Bluestar Solutions, Extensil, and Challenger Systems. He was an analyst with Coopers & Lybrand and an auditor with KPMG
    Steve Papermaster, ChairmanEntrepreneurial roles have spanned start-ups through companies with revenues of over $500mm and/or market caps of over several billion dollars, while also provided innovative leadership to public sector initiatives which impact international policies for science, technology, and economic development.
    Azita Martin, SVP and CMOOver 20 years of record in creating compelling brands, de-fining go-to-market strategies, and developing differentiated messaging at LiveOps Inc., Salesforce.com, TuVox inc., Siebel Systems.
    Cydney Berry, SVP Services25 years of experience in leadership roles with software start-ups and billion-dollar technology companies, and has led companies through rapid growth, successful IPOs and strategic acquisitions, including Epicor Software, MontaVista Software, Bluestar Solutions and Blaze Software.
    Denise Fitzgerald, VP Support Experience in building strong, quality-focused customer support teams in a wide range of environments from small startups to Fortune 100 organizations including the Department of Defense, Caterpillar, Accenture, and Classmates.com.
    Nikhil Govindaraj, VP ProductsMore than 13 years of experience in contact center and engineering management. Nikhil joined Moxie Software, then Talisma, in 2000 and has served in several key leadership roles within the organization including Product Management and Sales Engineering.
  • 46. Moxie Software
    Moxie Software is the only social enterprise software with the most complete and intuitive solution for employee and customer engagement. It’s integrated Knowledge Spaces,enables customers and employees to co-create and share knowledge.
    Moxie’s customers can increase collaboration adoption, accelerate innovation and improve customer experience.
    © 2010 Moxie Software. All Rights Reserved.