Connect people. Share Knowledge. Deliver Results. 3 Leading & most complete Social Enterprise Software vendor - $7 B by 2013 Strategic partnership with IDEO to deliver unparalleled user experience Recognized thought leadership through Insight business led by business visionary Don Tapscott Privately held venture-funded company, backed by Oak Investment Partners & Foundation Capital
More than 600 Customers… and Growing Financial Services Industrial & Healthcare Media Telecom Technology Energy, Power & Government Consumer & Services
The New Normal of Competitiveness Innovation Engagement Speed Over 75%of employees classify themselves as not engaged — Towers Perrin Workforce study 65%of senior executives disappointed with ability to stimulate innovation — McKinsey Study 5
Born in the Social Media Era 11 Don Tapscott Insight Enterprise Insight Talent Insight Marketing Insight
Designed Around How People Work Pointers to people Reward participants Rich people profilesSearchActivity feedsWatch listsAvatarsDirected microbloggingGroups BadgesLikeReputationWatch Compelling user experience Go where the people are Wikis, blogsIdeastormsProjectsNotificationsRSS feedsWYSIWYG EditorTell-a-friendPermalinksTemplating engineCSS Single Sign On / LDAPIntegrationExchange SharePointPlug-ins to Apps Iterate, Iterate, Iterate
Demo Built around how work gets done – people, groups, projects, knowledge. Intuitive User Experience – zero training required User controlled social tools per space Integrate existing workflows and work applications via plug-ins Templating Engine provides infinite customizability
SharePoint Integration 14 EES Native Features EES Replaces Employee Engagement Spaces™
Moxie Employee Engagement Spaces™ in Action at: 15 Create value for the membership by sharing research and facilitating real-time interaction around strategies Enable closer collaboration between all retail stores and roll out/training of programs such as Plum Rewards program. Allowed store locations to provide feedback on store performance & activities and relay metrics around plum project success. Deployed in record two weeks. Employees and trusted partners effectively triage, address and solve supply chain disruptions in real-time. They are dramatically increasing productivity and their ability to be more competitive in the marketplace Enables their geographically dispersed workforce to be more connected and creative in fulfilling their mission.
Turning business processes social Business is all about: Design Support Market Sell Build The success of Support and Services is critical to the success of the organization and is the cornerstone of Moxie’s approach to powering the collaborative enterprise. Businesses lose a total of $340 billion per year when customers defect due to poor customer service
Moxie Customer Engagement Spaces™ in action at: 19 Self Service on United.com 15M hits per month C-Sat rating for the chat experience 4.08 of 5.0 82.3% NP Score Captured 30-40% of previously abandon customers ROI within 8 months 250 concurrent seats of Email and Chat & pilot of call back channel. The solution manages all of Skype's customer support interactions globally. Skype outsources the labor to IBM, which runs the contact centers out of Cairo and Manila. 30% Increase in efficiency 38% reduction in handle time cost Overwhelmingly positive feedback and dramatic increase of 1125% in online queries Decrease AHT – Phone by 5% Saving thousands! Increase in agent confidence
Experienced Leadership Team 21 Tom Kelly, President and CEO25 years of experience in leadership roles with software start-ups and billion-dollar technology companies, and has led companies through rapid growth, successful IPOs and strategic acquisitions, including Epicor Software, MontaVista Software, Bluestar Solutions and Blaze Software. Brian Blond, SVP Global SalesVeteran software sales executive having led teams in high growth sales organizations including BMC Software, BladeLogic (acquired by BMC), Oracle, 170 Systems, and Inktomi. Sanjay Uppal, 30 years of experience in financial management and has led financial teams at Montavista Software, KSR, Continuent, Bluestar Solutions, Extensil, and Challenger Systems. He was an analyst with Coopers & Lybrand and an auditor with KPMG Steve Papermaster, ChairmanEntrepreneurial roles have spanned start-ups through companies with revenues of over $500mm and/or market caps of over several billion dollars, while also provided innovative leadership to public sector initiatives which impact international policies for science, technology, and economic development. Azita Martin, SVP and CMOOver 20 years of record in creating compelling brands, de-fining go-to-market strategies, and developing differentiated messaging at LiveOps Inc., Salesforce.com, TuVox inc., Siebel Systems. Cydney Berry, SVP Services25 years of experience in leadership roles with software start-ups and billion-dollar technology companies, and has led companies through rapid growth, successful IPOs and strategic acquisitions, including Epicor Software, MontaVista Software, Bluestar Solutions and Blaze Software. Denise Fitzgerald, VP Support Experience in building strong, quality-focused customer support teams in a wide range of environments from small startups to Fortune 100 organizations including the Department of Defense, Caterpillar, Accenture, and Classmates.com. Nikhil Govindaraj, VP ProductsMore than 13 years of experience in contact center and engineering management. Nikhil joined Moxie Software, then Talisma, in 2000 and has served in several key leadership roles within the organization including Product Management and Sales Engineering.