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  • Moxie provides the most intuitive and comprehensive social enterprise software for employee and customer engagement.
  • Moxie is in a vey exciting market that most analysts say is a $5 B market Analyst say that vendors that have both a customer facing and employee facing collaboration solution with rise to the topWe have a short window of opportunity and must execute in the next 12-18 months.
  • Four IDEO Design PrincipalsGo where the people areProvide pointers to peopleReward participantsCreate a compelling user experienceGo to where people areIterate early and often
  • Transcript

    • 1. Corporate Overviewfor:
      March 3rd, 2011
      David Garlough
      Sales – Northeast US/Eastern Canada
    • 2. Moxie Software
      © 2010 Moxie Software. All Rights Reserved.
      2
      Moxie has innovated a social enterprise software that:
      We do this through driving broad adoption using
      Moxie’s unique “The way you work™” design, an integrated powerful Knowledge Base and web 2.0 customer support engagement.
      • Drives employee and customer engagement
      • 3. Accelerates innovation
      • 4. Facilitates knowledge capture & sharing
    • Connect people. Share Knowledge. Deliver Results.
      3
      Leading & most complete Social Enterprise Software vendor - $7 B by 2013
      Strategic partnership with IDEO to deliver unparalleled user experience
      Recognized thought leadership through Insight business led by business visionary Don Tapscott
      Privately held venture-funded company, backed by Oak Investment Partners & Foundation Capital
    • 5. More than 600 Customers… and Growing
      Financial Services
      Industrial & Healthcare
      Media Telecom
      Technology
      Energy, Power & Government
      Consumer & Services
    • 6. The New Normal of Competitiveness
      Innovation
      Engagement
      Speed
      Over 75%of employees classify themselves as not engaged
      — Towers Perrin Workforce study
      65%of senior executives disappointed with ability to stimulate innovation
      — McKinsey Study
      5
    • 7. 2010 Awards
      © 2010 Moxie Software. All Rights Reserved.
      6
      Web Interaction Management
      Web Self Service
    • 8. Analyst Perspective – Two Converging Markets
      7
      © 2011 Moxie Software. All Rights Reserved.
      With the increasing sophistication of the tools, and the increasing stridency of customer demand, there is a clear need for E2O and SCRM to begin to co-mingle.”
      Paul Greenberg – ZD Net
      Knowledge
    • 9. Spaces by Moxie™social enterprise software
      8
      The Most Complete Solution
      Customer Spaces™
      Employee Spaces™
      Knowledge
      Spaces™
      • Web Self-Service/KB
      • 10. Multi-channel Web Service
      • 11. Support Community
      • 12. Social Media Response
      • 13. Collaboration
      • 14. Innovation / Ideation
      • 15. Expertise / Profiles
      • 16. Social Media Monitoring
    • Employee Spaces™
    • 17. Moxie Employee Spaces™
    • 18. Born in the Social Media Era
      11
      Don Tapscott
      Insight
      Enterprise Insight
      Talent Insight
      Marketing Insight
    • 19. Designed Around How People Work
      Pointers to people
      Reward participants
      Rich people profilesSearchActivity feedsWatch listsAvatarsDirected microbloggingGroups
      BadgesLikeReputationWatch
      Compelling user
      experience
      Go where the people are
      Wikis, blogsIdeastormsProjectsNotificationsRSS feedsWYSIWYG EditorTell-a-friendPermalinksTemplating engineCSS
      Single Sign On / LDAPIntegrationExchange SharePointPlug-ins to Apps
      Iterate, Iterate, Iterate
    • 20. Demo
      Built around how work gets done – people, groups, projects, knowledge.
      Intuitive User Experience – zero training required
      User controlled social tools per space
      Integrate existing workflows and work applications via plug-ins
      Templating Engine provides infinite customizability
    • 21. SharePoint Integration
      14
      EES Native Features
      EES Replaces
      Employee Engagement Spaces™
      SharePoint Retains
      Security
      Active Directory
      Single Sign-On
    • 39. Moxie Employee Engagement Spaces™ in Action at:
      15
      Create value for the membership by sharing research and facilitating real-time interaction around strategies
      Enable closer collaboration between all retail stores and roll out/training of programs such as Plum Rewards program. Allowed store locations to provide feedback on store performance & activities and relay metrics around plum project success. Deployed in record two weeks.
      Employees and trusted partners effectively triage, address and solve supply chain disruptions in real-time.  They are dramatically increasing productivity and their ability to be more competitive in the marketplace
      Enables their geographically dispersed workforce to be more connected and creative in fulfilling their mission.
    • 40. Customer Spaces™
    • 41. Moxie Customer Spaces™
      SocialMedia
      Phone
      Community
      Clickto Call
      Email
      Self-Service
      Chat
      Cobrowse
    • 42. Turning business processes social
      Business is all about:
      Design
      Support
      Market
      Sell
      Build
      The success of Support and Services is critical to the success of the organization and is the cornerstone of Moxie’s approach to powering the collaborative enterprise.
      Businesses lose a total of $340 billion per year
      when customers defect due to poor customer service
    • 43. Moxie Customer Engagement Spaces™ in action at:
      19
      Self Service on United.com
      15M hits per month
      C-Sat rating for the chat experience 4.08 of 5.0
      82.3% NP Score
      Captured 30-40% of previously abandon customers
      ROI within 8 months
      250 concurrent seats of Email and Chat & pilot of call back channel. The solution manages all of Skype's customer support interactions globally. Skype outsources the labor to IBM, which runs the contact centers out of Cairo and Manila.
      30% Increase in efficiency
      38% reduction in handle time cost
      Overwhelmingly positive feedback and dramatic increase of 1125% in online queries
      Decrease AHT – Phone by 5%
      Saving thousands!
      Increase in agent confidence
    • 44. Management Team
    • 45. Experienced Leadership Team
      21
      Tom Kelly, President and CEO25 years of experience in leadership roles with software start-ups and billion-dollar technology companies, and has led companies through rapid growth, successful IPOs and strategic acquisitions, including Epicor Software, MontaVista Software, Bluestar Solutions and Blaze Software.
      Brian Blond, SVP Global SalesVeteran software sales executive having led teams in high growth sales organizations including BMC Software, BladeLogic (acquired by BMC), Oracle, 170 Systems, and Inktomi.
      Sanjay Uppal, 30 years of experience in financial management and has led financial teams at Montavista Software, KSR, Continuent, Bluestar Solutions, Extensil, and Challenger Systems. He was an analyst with Coopers & Lybrand and an auditor with KPMG
      Steve Papermaster, ChairmanEntrepreneurial roles have spanned start-ups through companies with revenues of over $500mm and/or market caps of over several billion dollars, while also provided innovative leadership to public sector initiatives which impact international policies for science, technology, and economic development.
      Azita Martin, SVP and CMOOver 20 years of record in creating compelling brands, de-fining go-to-market strategies, and developing differentiated messaging at LiveOps Inc., Salesforce.com, TuVox inc., Siebel Systems.
      Cydney Berry, SVP Services25 years of experience in leadership roles with software start-ups and billion-dollar technology companies, and has led companies through rapid growth, successful IPOs and strategic acquisitions, including Epicor Software, MontaVista Software, Bluestar Solutions and Blaze Software.
      Denise Fitzgerald, VP Support Experience in building strong, quality-focused customer support teams in a wide range of environments from small startups to Fortune 100 organizations including the Department of Defense, Caterpillar, Accenture, and Classmates.com.
      Nikhil Govindaraj, VP ProductsMore than 13 years of experience in contact center and engineering management. Nikhil joined Moxie Software, then Talisma, in 2000 and has served in several key leadership roles within the organization including Product Management and Sales Engineering.
    • 46. Moxie Software
      Moxie Software is the only social enterprise software with the most complete and intuitive solution for employee and customer engagement. It’s integrated Knowledge Spaces,enables customers and employees to co-create and share knowledge.
      Moxie’s customers can increase collaboration adoption, accelerate innovation and improve customer experience.
      © 2010 Moxie Software. All Rights Reserved.
      22