Run2012 service manager y orchestrator

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Run2012 service manager y orchestrator

  1. 1. Guillermo Sánchez Diego S. Gancedo[ MCP – MCTS – MCT – MCITP ] [ MCP – MCTS – MCITP ]Microsoft MVP: Virtual Machine Architecture IT SpecialistConsultor IT | Exo dgancedo@gmail.comguillermos@exo.com.ar http://blog.diegogancedo.com.ar/http://itsanchez.com.ar/ http://twitter.com/dgancedohttp://twitter.com/ITSanchezAR
  2. 2. IntroducciónService ManagerOrchestrator
  3. 3. Service Manager 2012Es una plataforma integrada para la automatización y adaptación de lasmejores prácticas para la gestión de servicios IT, utilizando lasrecomendaciones de MOF, ITIL y COBITOrchestrator 2012Es una plataforma de automatización para orquestar e integrarherramientas de IT destinada a reducir el coste de las operaciones de losdatacenters, al tiempo que mejora la fiabilidad de los procesos de IT
  4. 4. Automation ®MOF Standardization ®ITIL Self-service ®COBIT Compliance
  5. 5. IT Data Warehouse Configuration Management DB KnowledgeWork Items Configuration Items
  6. 6. E-Mail & Other ClientsPortal Reports & Excel Dashboards
  7. 7. Service Manager HP Service Manager Software Make your IT service desk enterprise strength .OpenView Operations
  8. 8. BladeLogic Operations Manager HP iLO and OABMC Atrium CMDB HP OpenView Operations (Windows)BMC Remedy AR System HP Service ManagerBMC Event Manager HP Asset ManagerBMC Patrol HP Network Node ManagerCA Spectrum HP OpenView Operations (Unix - HPUX)CA Unicenter Service Desk HP OpenView Operations (Unix - Solaris)CA Autosys HP OpenView Service DeskCA eHealth IBM Tivoli Netcool OmnibusCA Unicenter NSM IBM Tivoli Enterprise ConsoleEMC Smarts InCharge IBM Tivoli Storage ManagerVMware vSphere UNIXActive Directory Veritas NetBackupFTP
  9. 9. Import Configure Request VM Service Runbook Create VMRunbooks Request from Service Request Invoked Offering Catalog Created SM Admin BUIT End User VMM Admin

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