Rick Bicc Foundation Services


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Rick Bicc Foundation Services

  1. 1. ® BI Competency Center (BICC) – Foundation Services Simple steps to a solid foundation Richard Andrews Regional Vertical Manager – Public Sector Practice randrews@us.ibm.com 512/ 585-5272 © 2008 IBM Corporation
  2. 2. What was, and is, the promise of BI? Why a BICC? Business IT   Organizational alignment with corporate goals & strategy End-user self-service   Solve business pains, improve business management processes Faster development, remove reporting backlog   Leverage investments in ERP, CRM, etc. Easy administration, lower costs for IT   Better Flexibility, agility, collaboration, manage by exception Data integration from multiple sources Pervasive use – top-down, all LOBs, all types of users   Single SOA architecture, platform, integration   HIGHER ROI Global deployments, enterprise-wide Everyone: Single version of the truth, consistent quality of data, trusted source 2
  3. 3. …Less than optimal conditions…..cause the need for BICC.. ISOLATED DEPLOYMENTS Lead to… Sporadic department by department or Project by Project deployments That a variety of BI tools are deployed …resulting in.. increased costs & difficulty to uniformly use and interpret data 3
  4. 4. No socialization of shared best practices… INSUFFICIENT KNOWLEDGE EXCHANGE Knowledge Silos Lead to.. No use of Shared best practices ..resulting in.. Little Socialization of best practices Increased Education costs Little Self-Reliance 4
  5. 5. User Dissatisfaction... USER DISSATISFACTION Many end users find BI too difficult to use or Do not trust the information they get from it ..resulting in.. No single version of the truth Reduced ROI on BI Vision 5
  6. 6. BICC End State/Goals Maturing Enterprise & Operational Design = Self Enablement Self Enablement Developing a culture of best practices, community and Self Reliance - Reduces costs - 6
  7. 7. Popular Reasons for requesting a BICC  Increase consistency / repeatability of BI deployments (i.e. standardization)  Gain operational efficiency, economies of scale across the enterprise  Lack right resources with the right skills to deploy enterprise wide BI Popular Desired Outcomes of a BICC  Standardization / reduction of costs  Self Service / Enable users to operate consistently throughout the enterprise  Operate under one single version of the truth, single view of the customer Other Higher yield and performance by IT and business Revenue growth Increase usage of BI footprint and adoption in the org Radiate usage and consistency of BI Standardisation - reduction of costs etc Reduction of associated costs (TCO) Operational efficiency Increase IT & developer satisfaction to manage BI technologies Inconsistency in the single version of the truth Decrease staffing costs through reuse of best practises IT backlog of requests and projects Drive proactive use of BI Enterprise investments not fully leveraged Increase and align better utlization of available resources Lack of resources with the right skills Desire to increase consistent delivery of BI Enable users more consistently/self service Compliance and Management control of BI Drive consistent/repeatable delivery of BI (enterprise) Close the gap between IT & business Transparency of information (single version of the truth) Standardization proclaimed/need to execute 0 1 2 3 4 5 6 7 0 5 10 15 20 25 30 35 7
  8. 8. So, what is a BICC? OPERATIONAL ORGANIZATIONAL Promotes & Provides FRAMEWORK STRUCTURE  Expertise throughout an organization  Repeatable deployments  Collaboration & Promotion With… Using..  Delivery Enablement Interrelated Disciplines Shared Best Practices  Consistent BI skills, standards + = Domains of Knowledge Standard & Repeatable  Predictability Experience & Skills Processes  Self enablement IT and Business Standard Technologies Real or Virtual Orgs Governance 8
  9. 9. BICC Components BICC 9
  10. 10. Best Practices in Forming a BICC 1. Assess your Needs & Readiness 2. Determine Structure – Accommodate your culture 3. Obtain Senior Management Support & keep it 4. Establish a Operational Framework - Integrate People, Process and Technology 5. Scope BICC – Start Small but think Strategic Readiness & Planning & BICC Operation Awareness Assessment Foundation Build Support PLAN DEVELOP & GROW DEVELOP OPERATE THE THE THE & SOLUTION COMPETENCY STRUCTURE RADIATE 10
  11. 11. 1. Assessing your Readiness – Assess your maturity  Readiness Roundtable  Culture  Organizational Maturity  People  Tactical & Strategic priorities  Technology & Infrastructure  Implementation timeline  Processes Start small, think strategically, systematically accelerate Pragmatic steps to an optimized business model maturity 11
  12. 12. Roundtable.. in the Readiness Assessment Phase Part 1 – Roundtable - Preparing for the BICC Journey Part 2 – Roundtable – Establishing the BICC Charter Part 3 – Management Discussions & Planning Audience Approach Deliverable To obtain the most complete and accurate The BICC Roundtable session helps Gaining an initial assessment of current state and aspirations us to explore the BICC journey understanding of the BICC of successful winning conditions regarding BI, through a bi-directional discussion Journey and state of we recommend stakeholder's) (senior and exercise. Management) representation of: consensus from cross functional senior executive Lines of Business It helps to define the cross-functional management will help the (each LOB and/or C level rep thereof) enterprise needs of the organization organization prepare for the to improve the efficient delivery and BICC Charter and BICC IT / IS management of BI / PM technology (associated representation of IT Groups or Journey from an ”enterprise” perspective vs. Shared Service areas) including BI, Data Warehouse, PMO and regional or project views Development. 12
  13. 13. Cognos CC Maturity Scorecard People Technology Process Governance Standardization Op. Efficiency Score 0 0 0 1 0 2/30 1 (Currently have no (Currently have (Currently have no (Have begun to develop (Have begun to develop formal repository no formal formal process for Best Practices, but the Best Practices, but the for organization of process for governing adherence process, structure, process, structure, Best Practices) maintenance of to Best Practices communication and communication and Best Practices) and/or processes) organization are informal) Best Practices organization are informal) N/A N/A N/A N/A N/A N/A N/A Current BI Development is done centrally. No LOB BI Services services provided N/A Advice and N/A N/A N/A N/A N/A N/A Current BI Development is Consult Business done centrally. No LOB Analytics services provided 1.5 1 1 0 2 0 5.5/30 (Maintenance of All components of All components No formal governance Cognos has been No formal processes have Infrastructure is done technical of technical or steering committee identified as the standard been identified to direct centrally within BI Team. infrastructure are infrastructure identified to direct the for BI efforts. No the efforts of Tech No dedicated resource will informal to date are informal to efforts of Tech process to minimize Infrastructure Technology/ back-up) date Infrastructure rogue efforts in the field strategy/maintenance Infrastructure strategy/maintenance 0 0 0 0 0 0 0 No formal/informal Data Governance processes Data Governance and/or procedures have Data Availability been established 0 0 0 0 0 0 0 No formal/informal license License management and/or usage tracking Management process/procedures have (Usage Tracking) been implemented Rank each intersection from 0 (N/A) to 5 (Optimized) 13
  14. 14. Determining Structure – Accommodate your culture 2. IT Governance BICC Leadership BICC Governance BICC “Community”  Funding Models  CIO = 67 % Popular in Foundation  Central Budget, part of IT budget, etc Popular in Foundation  CFO = 29 %  Subscription (fair share of costs)  Billing Queries (fee per activity)  Partnership or CSO = 4 %  Services Based ..etc  Priorities, Company Cultures..  Communication processes 14
  15. 15. BICC Structure – Example… BI Steering Committee Executive Sponsor (CIO or CFO) / BICC Director / Senior Management/Influential representatives of both Business and IT Strategic Vision - Enforce the BI Standard – Project Prioritization - Funding Decisions or Requests Business IT Centralized / Decentralized LOB Mgmt & Project Lead BICC Director Project Sponsorship, Project Funding BICC Design, Measure, Evangelism Virtual or Fixed Tam Business Requirements Promotion, Project Registration Business Analysts BICC Program Team (optional) Project Startup Assistance & Guidance BSAs Project Oversight/Health Check BI Service – Business Analysis Resource Enablement Champions DBA Support Services, BI Training Service, ERP and EDW DBAs Technology Services DW Governance and Stewardship System Administrators Network Operations System & Security Administrators Support the Infrastructure (Hardware, Capacity Planning and Security) 15
  16. 16. 3. Obtain Senior Management Support (and keep it)  Executive Sponsorship  BI Executive Steering Committee  Partnership Between Member Organizations  Strategic Vision  Enforce Standards  Priority Alignment  Easier than bottom up model 16
  17. 17. Maintain Management Support through Tangible Results  What are the measurements of success to maintain Management support? Determine Tangible, measurable results that show ROI of a BICC 17
  18. 18. Establishing Winning Conditions 4. Establishing a Framework Bridge Silos & Unlock Information’s Value Data Stewardship Data Warehouse Business Intelligence Security / Policies CC CC CC Stewardship CC Governance Standards Enterprise Program to Traditional data The tools and processes Provide oversight of manage and monitor warehouse activities used to turn data into activities for mission critical data and and responsibilities actionable information development, definition along with for all decision makers Data must be well implementation, & assignment of to drive higher behaved, managed, maintenance of policies, stewardship and performance timely and secure procedures governance / roles for accountability 18
  19. 19. Best Practices in formalizing a BICC Develop an operational framework that defines how people integrate with technology through process / accountability Conversion Reference Architecture and Best Practices 19
  20. 20. 5. Scope your BICC Requirements… BICC 20
  21. 21. BICC Profile: Large US Health Care / Insurance Provider  Recognized as strategic - in “Execution” mode  Objectives – Proliferate awareness, continuity and agility in the use of Cognos technologies – Help the business engage in Cognos projects more effectively – Promote technology awareness, knowledge transfer, best practices – Provide a vehicle for users to engage Cognos resources and services  Reporting to the VP of EDW (IT stakeholders)  Focused on technical implementation and evangelism to showcase BI  Centralized knowledge share / decentralized services 21
  22. 22. BICC Profile: Disk Store Company  Recognized as strategic & Required by IT - Mature  Objectives – Proliferate continuity & agility – Link BI strategy to corporate strategy – Respond to business quicker through common processes – Establish IT resource requirements – Consolidation/standardization – Deliver “customer insight” – Single, centralized, technical implementation  Reporting to the VP of BI (IT) and CIO 22
  23. 23. How Cognos, an IBM Company, has helped others  BICC Foundation Services the CC foundation - start small – think big Build  BICC Community Services: (CC Management experts) Provides proactive BICC management alongside client project managers and partners to ensure the provisioning of tools, BICC methodologies, practices and strategies that meet your business needs.  BICC Platform Services: (Infrastructure and Technology experts) Ensures that the Cognos BI architectural infrastructure for the BICC meets requirements and Cognos Architecture Best Practices  BICC Realization Services: (BI & Data specific experts) Ensures that the designed solution meets the project’s business requirements and Cognos Proven Practices, reviews development methodologies and solutions, recommends Cognos Proven Practices, Standards and Processes  Guardian Services Engagement model The guiding Sherpa, for quicker client self-enablement and resource partnering  PM Journey assessments workshops, roundtables, etc  Innovation Center, Blueprints, Communities Client Proven Shared best practices, free membership BICC User group of over 225 members from +95 companies 23
  24. 24. BICC Build out, step by step Client Self Enablement STRUCTURED BICC + A la Carte AS PLANNED Primer & Readiness Managed Engagements Readiness & Planning & BICC Operation Awareness Assessment Foundation Build Support BICC BICC BICC BICC PRIMERS READINESS FOUNDATION SUPPORT SERVICE SERVICE SERVICES Community Management BICC Roundtable / Socialize BICC Managed Community Services Services to setup BICC Workshop to align concepts Business & IT Operation and support of: Repository and Best Foster understanding - Knowledgebase Repository Practices Sharing Setup Charter Development of BICC concepts - Best Practices sharing/building Aligning to corporate - Technology Showcase Education Delivery priorities Establish baseline understanding of BICC Training/skills augmentation Architecture Shared Document and address needs Services Setup & potential roadblocks Architecture Support Configuration Engage cross Establish BICC scope, functional teams Integration to enablement teams Architecture Training resource, timeline goals Establish winning BI Phased execution support BI Applications State BICC components and conditions for maturity analysis assessment and Alignment to Data & IT BI support Roadmap planning efforts Governance Foundation planning BI Reporting and Modeling Agreement for Report Factory & Support Best Practices Agreement to move Readiness Execution forward Assessment Data Governance Setup 24
  25. 25. BICC Readiness Service • Readiness Assessment develops preparation for the BICC Journey • Executive Roundtable Workshop aligns cross functional teams • Plans for the “art of the possible” • Builds consensus on the BICC foundation via a BICC Charter • Facilitated and led by BICC Community Leader • Empowers senior management to define a prescriptive go forward plan • 7-10 Days typical implementation • Based on Industry Best Practices • Includes BICC, Education, Platform, Infrastructure, BI Services. • Utilizes an approach that considers technology, culture, people and process • Optionally Data Governance, Content Management, Support Services • Creates Roadmap for BICC Foundation build out Day 4,5,6 Day 2 Day 1 Day 7 Day 3 Optional: [8,9,10] Maturity Assessment Executive Roundtable Develop BICC Charter Foundation Roadmap BICC Core Components Education Engage Cross Consolidation and Infrastructure Maturity vs. Goals Functional Teams to documentation of Creation of Roadmap BI Services achieve alignment Roundtable Objectives and Plan for Foundation [Data Governance] Organizational Gap and results Build out [Content Management] Analysis Both Business and IT [Support Services] Refinement of Results Requirements Detailed drill down on Management Education Readiness BICC components discussions, Planning BICC Charter Timeline and Prioritization co-development BI Infrastructure Readiness Measure maturity and Staffing models needs vs. capabilities Definition of BICC BI Services Readiness Steering Committee, Presentation Structure, Funding Demonstration [Data Governance Readiness] Models Agreement [Content Mgmt Readiness] [Support Services Readiness] 25
  26. 26. BICC Foundation Services: Pillars for Success BICC Foundation Service • Establishes Operating Framework and Foundation to support BICC • Establishes BICC as a Strategic Asset • Communications Plan, Success Plan, Value Metrics, Success Criteria • BICC Community Leader for Foundation build out • Projects Prioritization, Resource Prioritization • Platform Expert for Common Architecture Framework • Harvest/Develop Best Practices & Standards, Repository Knowledgebase • BI Experts for BI, Reviews, Best Practices & Franchise Services • Identify/Harvest/Build Reusable components • Education Standards setup, customization and delivery • Promotion & Technology Showcase • Plan determined in Assessment • Foundation Roadmap for Operational Support Education Data BI BI EU Adoption Governance Platform Realization BI Architecture Design Design Review & Practices Enterprise Data Governance Learning Assessment BI Install & Configuration Modeling Review & Practices Data Quality Public Education BI Performance Tuning Reports & Application Review & Information Analysis Practices On site Education BI Operational & Architect Information Architecture Management Security Review & Practices E-learning education Go! Mobile Install & Configure Upgrade Readiness Enterprise Training License Go! Mobile, Cognos Now Enterprise Training Customization BI Support Services End User Remote Report Factory Adoption Services BI Project Services 26
  27. 27. BICC Support Services • Operate Phase leverages BICC as a Strategic Asset • Goal of Operational Efficiency and Self Reliance • Self-sustaining Enterprise Competency Community • On going commitment to excellence • Projects Prioritization • Guardian model for sustained success, knowledge transfer • Leverage of Franchise Services • No “one size fits all” – Plan determined in Foundation • Leverages Best Practices & Standards introduced in Operating Framework • CC Roadmap determines “end point” • Continuation of Best Practices and Repository Knowledge Base Harvesting • CC Charter determines scope and success criteria • Measure Gains vs. Charter goals BI BI Education Data Realization Platform EU Adoption Governance Metrics Implementation & Learning Assessment Data Governance BI Architecture Monitoring Continuous Improvement Public Education Data Quality BI Performance Tuning Pilot Projects Implementation On site Education Information Analysis BI Operational & Architect Continued Knowledge & Best Management ensures self Practices Portal E-learning education Information Architecture reliance Migration Assessments Enterprise Training License Franchise Services Enterprise Training Process Assurance Customization Embedded Development Embedded Advisory Services End User Adoption Services Report Factory Services 27
  28. 28. Common Barriers Inhibiting BICC Success  Organizational change / Behavior change Don’t let politics get in the way Don’t let exceptions become the rule  Gaining support of peers / execs Go around roadblocks  Established Operating framework / Don’t forget that you are selling foundation to support BI as a Don’t forget to include more people, the more strategic asset (to the enterprise) people who participate the more they will adopt BI and the higher your ROI  Balance of Centralize vs Decentralize / Real vs Virtual  Balance of resources with competency, stewardship and governance  Understanding the successful path to take on the BICC journey 28
  29. 29. Summary: A solid foundation will enable your self-sufficiency faster  Sponsorship from the top, commitment to a BI/PM vision  Lead from the Business in partnership with IT  Suitable BICC structure & scope to drive culture, consensus  Standardize on fewer BI software platforms  Continuously drive for a single version of the truth  On-going training to raise skills  Communicate best practices, standards, successes  Start Small – Act Tactically while thinking IBM Cognos provides the knowledge, experience, Better practices and know-how to assist organizations Strategically In defining and implementing a customized BICC/PMCC Roadmap to help our clients achieve desired states of CC maturity 29
  30. 30. ® Thank Cognos Innovation Center – http://www.cognos.com/innovationcenter/businessintelligencecompetency you /index.html BICC User Group Q&A © 2008 IBM Corporation
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