Web 2.0 in Government


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Web 2.0 in Government

  1. 1. Web 2.0 in Government May 2008
  2. 2. Changing Environment <ul><li>1997 </li></ul><ul><li>Few users </li></ul><ul><li>Static HTML </li></ul><ul><li>Limited content </li></ul><ul><li><40 interactive services </li></ul><ul><li>Homegrown search </li></ul><ul><li>Limited participation </li></ul><ul><li>Dialup users </li></ul><ul><li>Still learning about users – many new and inexperienced in use of web </li></ul><ul><li>2008 </li></ul><ul><li>Monthly unique users > 35% of state population </li></ul><ul><li>Over 3,100,000 pages </li></ul><ul><li>1,079 interactive services </li></ul><ul><li>Database driven </li></ul><ul><li>Pervasive government participation </li></ul><ul><li>Rich Multimedia </li></ul><ul><li>Ubiquitous Broadband </li></ul><ul><li>Extensive analytics </li></ul><ul><li>Encourages citizen participation </li></ul>
  3. 3. Definitions: Web 2.0 “ Web 2.0 is the network as platform, spanning all connected devices; Web 2.0 applications are those that make the most of the intrinsic advantages of that platform: delivering software as a continually-updated service that gets better the more people use it, consuming and remixing data from multiple sources, including individual users, while providing their own data and services in a form that allows remixing by others, creating network effects through an &quot;architecture of participation,&quot; and going beyond the page metaphor of Web 1.0 to deliver rich user experiences .” - Tim O’Reilly
  4. 4. Web 2.0 & Government <ul><li>More interactive services </li></ul><ul><li>Better collaboration between agencies and across government </li></ul><ul><li>Community building and support </li></ul><ul><li>More transparency </li></ul><ul><li>Increase citizen involvement </li></ul><ul><li>End-to-end processes </li></ul>
  5. 5. How easy is it for citizens and business to interact with their government?
  6. 6. In today’s world, the minute we make public data available online, we open up the opportunity for public-private collaboration. What are some of the manifestations or potential results of such a collaboration?
  7. 9. Definitions: Web 3.0 / Semantic Web <ul><li>Transforming the Web into a database </li></ul><ul><li>An evolutionary path to artificial intelligence </li></ul><ul><li>The realization of the Semantic Web and SOA </li></ul><ul><li>Evolution towards 3D </li></ul><ul><li>User-generated Networks </li></ul><ul><li>An &quot;Executable&quot; Web Abstraction Layer </li></ul><ul><li>“ No Humans Required” </li></ul><ul><li>The creation of high-quality content and services produced by gifted individuals using Web 2.0 technology as an enabling platform </li></ul>
  8. 10. E-Government 3.0 <ul><li>Repurposing Webservices access to data by citizens and other computers </li></ul><ul><li>The intelligent web </li></ul><ul><li>Virtual worlds </li></ul><ul><li>Context awareness </li></ul><ul><li>SaaS </li></ul><ul><li>Ubiquitous Access </li></ul><ul><li>User Channel Alignment </li></ul><ul><li>The Data Web – Government is a major source of trusted data </li></ul><ul><li>Extensive SOA implementation </li></ul>
  9. 11. Changing Nature of Collaboration <ul><li>State and local agencies need to understand where they fit in global environments </li></ul><ul><li>Very dynamic, real-time collaborations </li></ul>
  10. 12. Impacting Efficiency & Productivity <ul><li>Shared project and team spaces </li></ul><ul><li>Live capture of streamed online conferences for ongoing participation and feedback </li></ul><ul><li>Multistreamed IM and real-time collaboration channels </li></ul><ul><li>Collaborative document creation </li></ul><ul><li>Development & support of cross-agency websites and services </li></ul>
  11. 13. Globalization <ul><li>GEOSS </li></ul><ul><li>NHIN </li></ul><ul><li>NIEM </li></ul><ul><li>NAIS </li></ul><ul><li>SNIP </li></ul><ul><li>The National Map </li></ul><ul><li>Global Justice </li></ul><ul><li>NEIEN </li></ul><ul><li>WIRED </li></ul><ul><li>The globe is shrinking </li></ul><ul><li>States compete in the global marketplace </li></ul><ul><li>What will be the impact of huge global/national initiatives like: </li></ul>
  12. 14. Interoperability <ul><li>Sharing knowledge and information is easier than ever before </li></ul><ul><li>Demand for interoperability is higher than ever before </li></ul><ul><li>Web 2.0 supports interoperability </li></ul>
  13. 15. Community <ul><li>Web 2.0 is about communities, Government is about communities </li></ul><ul><li>Web 2.0 offers numerous opportunities for enhancing community collaboration </li></ul><ul><li>Communities may be gov to gov, gov to business, gov to citizen </li></ul>
  14. 16. Scope and Scale <ul><li>The nature of the internet has enabled agencies to expand their breadth of interaction to a degree never before experienced. </li></ul><ul><li>Are we ready to take advantage of that opportunity? </li></ul>
  15. 17. The Tools <ul><li>Search </li></ul><ul><li>Mashups </li></ul><ul><li>GIS </li></ul><ul><li>SMS </li></ul><ul><li>ESB </li></ul><ul><li>Rich Multimedia </li></ul><ul><li>SaaS </li></ul><ul><li>Tagging </li></ul><ul><li>AJAX </li></ul><ul><li>Flash, etc. </li></ul><ul><li>Mobile Devices </li></ul><ul><li>Gadgets and Widgets </li></ul><ul><li>XML </li></ul>&quot;This whole suite of tools is far more participatory in its nature. So clearly, getting more participation by citizens with their government is an objective that is very worthwhile.&quot; - John Gillespie, NASCIO President
  16. 18. Prominent Uses in Government Mashups <ul><li>Map Fishing Hotspots </li></ul><ul><li>Map wildlife disease news reports </li></ul><ul><li>Economic Data </li></ul><ul><li>Agency Locations </li></ul><ul><li>New Businesses </li></ul><ul><li>Business Entity Info </li></ul>&quot;Government is engaged in a big debate. I genuinely think if anything holds us back it's failing to comprehend the possibilities of what we can do with data mashups. My job is to explain it across government.&quot; - UK Minister of Transformation, Tom Watson
  17. 19. Crime Reporting in Real Time: A Powerful, Collaborative Mashup
  18. 20. Prominent Uses in Government Podcasts <ul><li>CDC Health Information </li></ul><ul><li>Governor’s Weekly Messages </li></ul><ul><li>Economic Information and Updates </li></ul>
  19. 21. From the Top-rated .gov domain in the United States
  20. 22. Prominent Uses in Government Wikis <ul><li>Intellipedia </li></ul><ul><li>America's Army </li></ul><ul><li>Diplopedia </li></ul><ul><li>USA Services CoLab Wiki </li></ul><ul><li>Utah Technical Services Wiki </li></ul>&quot;Across agencies, wikis and blogs are becoming as ubiquitous as e-mail in terms of information sharing.&quot;
  21. 23. Google Sitemapping Project <ul><li>Searchable results through Google have increased from 1.1 million to 3.1 million in 18 months </li></ul><ul><li>New dynamic data sources now available to the public </li></ul><ul><li>New enterprise mashup possibilities </li></ul><ul><li>Unique visitors up 34% over previous year </li></ul>
  22. 24. Prominent Uses in Government RSS <ul><li>News </li></ul><ul><li>Alerts </li></ul><ul><li>Public Meetings </li></ul><ul><li>Weather </li></ul><ul><li>Calendar Events </li></ul><ul><li>Speeches </li></ul><ul><li>Online radio and podcasts </li></ul><ul><li>Business tips </li></ul><ul><li>Product information </li></ul><ul><li>Service updates </li></ul><ul><li>Tax information </li></ul>
  23. 25. Prominent Uses in Government Dynamic GIS <ul><li>SGID </li></ul><ul><li>National Atlas </li></ul><ul><li>Crime Mashups </li></ul><ul><li>Economic Development Mashups </li></ul><ul><li>New Business Locations </li></ul>
  24. 26. Prominent Uses in Government Streaming Media <ul><li>Attorney General announcements </li></ul><ul><li>Healthcare Podcasts </li></ul><ul><li>Science and Technology </li></ul><ul><li>Disabilities News </li></ul><ul><li>Economic Development Summits and Network Broadcasts </li></ul>
  25. 27. Prominent Uses in Government Blogs <ul><li>Agency Directors </li></ul><ul><li>Rules News </li></ul><ul><li>Agency News </li></ul><ul><li>Observations </li></ul><ul><li>Collaborative Initiatives </li></ul>
  26. 28. Develop a Collaboration Plan <ul><li>Identify the needs for enhanced collaboration within the enterprise </li></ul><ul><li>These needs extend to business, citizens, and other levels of govt. </li></ul><ul><li>Web 2.0 provide major changes in potential collaboration models </li></ul>“ Weaving nerves out of glass and radio waves, our species began wiring up all regions, all processes, all facts and notions into a grand network. From this embryonic neural net was born a collaborative interface for our civilization, a sensing, cognitive device with power that exceeded any previous invention.” - Kevin Kelly
  27. 29. Understand the Evolution of User Demographics <ul><li>Maybe you don't want users? </li></ul><ul><li>Maybe your services will become irrelevant in a changing world </li></ul><ul><li>Perhaps you are seeking to maintain an entrenched status quo? </li></ul>“… barriers to participation in government's Web-based, citizen-facing applications will begin to diminish any appeal a government site may possess” - EC3
  28. 30. What does Web 2.0 mean for: <ul><li>Online Services </li></ul><ul><li>Public Health </li></ul><ul><li>Public Safety </li></ul><ul><li>Transportation </li></ul><ul><li>Regulatory Services </li></ul><ul><li>Environmental Services </li></ul><ul><li>Natural Resources </li></ul><ul><li>Commerce </li></ul>
  29. 31. The Importance of Search <ul><li>Today’s search technologies provide opportunities for integration and mashups </li></ul><ul><li>Search links everything together </li></ul>
  30. 32. Growth of the Web
  31. 33. WWW – The Killer App
  32. 34. Early Growth of the World Wide Web Number of websites, Dec 90 to Jan 96 Date Number of websites Dec 90 1 Dec 91 10 Dec 92 50 Jun 93 130 Sep 93 204 Oct 93 228 Dec 93 623 Jun 94 2,738 Dec 94 10,022 Jun 95 23,500 Jan 96 100,000 My first agency website
  33. 35. The First Network ARPANET 1969
  34. 36. Tagging <ul><li>Tag clouds </li></ul><ul><li>Organizing data </li></ul><ul><li>Creating opportunities for data presentment and integration with other data and services </li></ul><ul><li>Community participation to increase value </li></ul>
  35. 37. Services to Consider <ul><li>Del.icio.us </li></ul><ul><li>Twitter </li></ul><ul><li>Flickr </li></ul><ul><li>YouTube </li></ul><ul><li>Swivel </li></ul><ul><li>UStream </li></ul><ul><li>Viddler </li></ul><ul><li>Google Maps </li></ul><ul><li>Microsoft Live </li></ul><ul><li>Yahoo Pipes </li></ul><ul><li>Blogger/WordPress </li></ul><ul><li>Various Wikis </li></ul><ul><li>Google Enterprise </li></ul>
  36. 38. Measuring the Success of Web 2 Initiatives <ul><li>Google Analytics </li></ul><ul><li>Quantcast </li></ul><ul><li>Compete.com </li></ul><ul><li>Webtrends </li></ul><ul><li>Just to name a few </li></ul>“ virtually all of government's Web-based, citizen-facing applications tend to fall short in terms of participation”
  37. 39. Data Sharing <ul><li>With the public – growing demand and expectation </li></ul><ul><li>With business </li></ul><ul><li>With other government agencies </li></ul>It is as important to pay attention to how we do it and what we share.
  38. 40. Web 2.0 in Education: What does it mean for the future? <ul><li>Younger users will have greater expectations </li></ul><ul><li>The extraordinary will become the norm </li></ul>
  39. 41. Formats for Sharing <ul><li>RSS – any news, that is news, should be available as RSS </li></ul><ul><li>KML – portability for GIS info has never been better </li></ul><ul><li>XML – Various Flavors </li></ul>
  40. 42. Are You a Contributor? <ul><li>Wikipedia </li></ul><ul><li>Blogs </li></ul><ul><li>Business-oriented Wikis </li></ul><ul><li>Community Wikis </li></ul><ul><li>Provide content to agency websites </li></ul>
  41. 43. Tools & Technologies You Should Know About <ul><li>AJAX </li></ul><ul><li>XML </li></ul><ul><li>CSS </li></ul><ul><li>Web Services </li></ul>
  42. 44. ID and Authentication <ul><li>Open ID </li></ul><ul><li>Directory Integration </li></ul><ul><li>eAuthentication </li></ul><ul><li>Single Sign-On </li></ul><ul><li>Personalization </li></ul>
  43. 45. Security and Privacy <ul><li>Encryption </li></ul><ul><li>Classification </li></ul><ul><li>Policies </li></ul>… many [government CIOs] are befuddled by the nexus of traditional 1.0 security requirements and the 2.0 desire for openness. -IBM Center for the Business of Government
  44. 46. Managing Projects <ul><li>Five-year, multi-million dollar projects are bad </li></ul><ul><li>Don't be hindered by negativity </li></ul><ul><li>Don't let budget stop you </li></ul><ul><li>Some standards should apply </li></ul>
  45. 47. References <ul><li>The Blogging Revolution: Government in the Age of Web 2.0 </li></ul>