Web 2.0 in Government

Web 2.0 in Government May 2008

Changing Environment

1997

Few users

Static HTML

Limited content

<40 interactive services

Homegrown search

Limited participation

Dialup users

Still learning about users – many new and inexperienced in use of web

2008

Monthly unique users > 35% of state population

Over 3,100,000 pages

1,079 interactive services

Database driven

Pervasive government participation

Rich Multimedia

Ubiquitous Broadband

Extensive analytics

Encourages citizen participation

Definitions: Web 2.0 “ Web 2.0 is the network as platform, spanning all connected devices; Web 2.0 applications are those that make the most of the intrinsic advantages of that platform: delivering software as a continually-updated service that gets better the more people use it, consuming and remixing data from multiple sources, including individual users, while providing their own data and services in a form that allows remixing by others, creating network effects through an "architecture of participation," and going beyond the page metaphor of Web 1.0 to deliver rich user experiences .” - Tim O’Reilly

Web 2.0 & Government

More interactive services

Better collaboration between agencies and across government

Community building and support

More transparency

Increase citizen involvement

End-to-end processes

How easy is it for citizens and business to interact with their government?

In today’s world, the minute we make public data available online, we open up the opportunity for public-private collaboration. What are some of the manifestations or potential results of such a collaboration?

Definitions: Web 3.0 / Semantic Web

Transforming the Web into a database

An evolutionary path to artificial intelligence

The realization of the Semantic Web and SOA

Evolution towards 3D

User-generated Networks

An "Executable" Web Abstraction Layer

“ No Humans Required”

The creation of high-quality content and services produced by gifted individuals using Web 2.0 technology as an enabling platform

E-Government 3.0

Repurposing Webservices access to data by citizens and other computers

The intelligent web

Virtual worlds

Context awareness

SaaS

Ubiquitous Access

User Channel Alignment

The Data Web – Government is a major source of trusted data

Extensive SOA implementation

Changing Nature of Collaboration

State and local agencies need to understand where they fit in global environments

Very dynamic, real-time collaborations

Impacting Efficiency & Productivity

Shared project and team spaces

Live capture of streamed online conferences for ongoing participation and feedback

Multistreamed IM and real-time collaboration channels

Collaborative document creation

Development & support of cross-agency websites and services

Globalization

GEOSS

NHIN

NIEM

NAIS

SNIP

The National Map

Global Justice

NEIEN

WIRED

The globe is shrinking

States compete in the global marketplace

What will be the impact of huge global/national initiatives like:

Interoperability

Sharing knowledge and information is easier than ever before

Demand for interoperability is higher than ever before

Web 2.0 supports interoperability

Community

Web 2.0 is about communities, Government is about communities

Web 2.0 offers numerous opportunities for enhancing community collaboration

Communities may be gov to gov, gov to business, gov to citizen

Scope and Scale

The nature of the internet has enabled agencies to expand their breadth of interaction to a degree never before experienced.

Are we ready to take advantage of that opportunity?

The Tools

Search

Mashups

GIS

SMS

ESB

Rich Multimedia

SaaS

Tagging

AJAX

Flash, etc.

Mobile Devices

Gadgets and Widgets

XML

"This whole suite of tools is far more participatory in its nature. So clearly, getting more participation by citizens with their government is an objective that is very worthwhile." - John Gillespie, NASCIO President

Prominent Uses in Government Mashups

Map Fishing Hotspots

Map wildlife disease news reports

Economic Data

Agency Locations

New Businesses

Business Entity Info

"Government is engaged in a big debate. I genuinely think if anything holds us back it's failing to comprehend the possibilities of what we can do with data mashups. My job is to explain it across government." - UK Minister of Transformation, Tom Watson

Crime Reporting in Real Time: A Powerful, Collaborative Mashup

Prominent Uses in Government Podcasts

CDC Health Information

Governor’s Weekly Messages

Economic Information and Updates

From the Top-rated .gov domain in the United States

Prominent Uses in Government Wikis

Intellipedia

America's Army

Diplopedia

USA Services CoLab Wiki

Utah Technical Services Wiki

"Across agencies, wikis and blogs are becoming as ubiquitous as e-mail in terms of information sharing."

Google Sitemapping Project

Searchable results through Google have increased from 1.1 million to 3.1 million in 18 months

New dynamic data sources now available to the public

New enterprise mashup possibilities

Unique visitors up 34% over previous year

Prominent Uses in Government RSS

News

Alerts

Public Meetings

Weather

Calendar Events

Speeches

Online radio and podcasts

Business tips

Product information

Service updates

Tax information

Prominent Uses in Government Dynamic GIS

SGID

National Atlas

Crime Mashups

Economic Development Mashups

New Business Locations

Prominent Uses in Government Streaming Media

Attorney General announcements

Healthcare Podcasts

Science and Technology

Disabilities News

Economic Development Summits and Network Broadcasts

Prominent Uses in Government Blogs

Agency Directors

Rules News

Agency News

Observations

Collaborative Initiatives

Develop a Collaboration Plan

Identify the needs for enhanced collaboration within the enterprise

These needs extend to business, citizens, and other levels of govt.

Web 2.0 provide major changes in potential collaboration models

“ Weaving nerves out of glass and radio waves, our species began wiring up all regions, all processes, all facts and notions into a grand network. From this embryonic neural net was born a collaborative interface for our civilization, a sensing, cognitive device with power that exceeded any previous invention.” - Kevin Kelly

Understand the Evolution of User Demographics

Maybe you don't want users?

Maybe your services will become irrelevant in a changing world

Perhaps you are seeking to maintain an entrenched status quo?

“… barriers to participation in government's Web-based, citizen-facing applications will begin to diminish any appeal a government site may possess” - EC3

What does Web 2.0 mean for:

Online Services

Public Health

Public Safety

Transportation

Regulatory Services

Environmental Services

Natural Resources

Commerce

The Importance of Search

Today’s search technologies provide opportunities for integration and mashups

Search links everything together

Growth of the Web

WWW – The Killer App

Early Growth of the World Wide Web Number of websites, Dec 90 to Jan 96 Date Number of websites Dec 90 1 Dec 91 10 Dec 92 50 Jun 93 130 Sep 93 204 Oct 93 228 Dec 93 623 Jun 94 2,738 Dec 94 10,022 Jun 95 23,500 Jan 96 100,000 My first agency website

The First Network ARPANET 1969

Tagging

Tag clouds

Organizing data

Creating opportunities for data presentment and integration with other data and services

Community participation to increase value

Services to Consider

Del.icio.us

Twitter

Flickr

YouTube

Swivel

UStream

Viddler

Google Maps

Microsoft Live

Yahoo Pipes

Blogger/WordPress

Various Wikis

Google Enterprise

Measuring the Success of Web 2 Initiatives

Google Analytics

Quantcast

Compete.com

Webtrends

Just to name a few

“ virtually all of government's Web-based, citizen-facing applications tend to fall short in terms of participation”

Data Sharing

With the public – growing demand and expectation

With business

With other government agencies

It is as important to pay attention to how we do it and what we share.

Web 2.0 in Education: What does it mean for the future?

Younger users will have greater expectations

The extraordinary will become the norm

Formats for Sharing

RSS – any news, that is news, should be available as RSS

KML – portability for GIS info has never been better

XML – Various Flavors

Are You a Contributor?

Wikipedia

Blogs

Business-oriented Wikis

Community Wikis

Provide content to agency websites

Tools & Technologies You Should Know About

AJAX

XML

CSS

Web Services

ID and Authentication

Open ID

Directory Integration

eAuthentication

Single Sign-On

Personalization

Security and Privacy

Encryption

Classification

Policies

… many [government CIOs] are befuddled by the nexus of traditional 1.0 security requirements and the 2.0 desire for openness. -IBM Center for the Business of Government

Managing Projects