Business continuity for Information Systems

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  • 1. Business Continuity for Information Systems State of Utah – October 2006
  • 2. Business Continuity
    • The Critical Infrastructure Protection Directive (PDD-63) calls for a national-level effort to assure the security of the increasingly vulnerable and interconnected infrastructures of the United States.
    • The State of Utah provides many critical services, supported by information technology) that would be essential during an emergency
  • 3. Why is it important?
    • Services must be provided when emergencies occur, such as:
      • Fire
      • Flooding
      • Other weather-related hazards
      • Hazardous chemicals
      • Cyber-attacks and system failures are a reality
      • Earthquake
      • Terrorism
  • 4. Continuity of Operations (COOP)
      • An internal effort within an organization to assure that the capability exists to continue essential business functions across a wide range of potential emergencies.
  • 5. Elements of a Viable COOP
    • A Succession Plan and Delegation of Authority
    • Alternate facilities
    • Safekeeping of Vital Records
    • Security
    • Interoperable Communications
    • A regular COOP Training, Testing and Exercise program
    • source: GSA Emergency Management Office
    A viable COOP needs to include:
  • 6. Systems Assessment
    • In 2006, DTS, in cooperation with Public Safety, completed an assessment of information systems and IT infrastructure:
    • Reviewed 1500 information systems and components
    • Hardware Infrastructure
    • Communications systems
    • Analyzed systems based on criticality in an emergency scenario
  • 7. Key Infrastructure Capabilities
    • Redundant, Self-Healing Network
      • SONET Ring
      • Geographic Hubs
    • Alternate Data Center in Richfield
      • Alternate internet connection
      • Redundant paths to SONET ring
    • Voice Communications
      • 3 Omnilink controllers connect 800 MHz, VHF, and other radio communications statewide
  • 8. COOP Tiers
    • System is critical during the first 24 hours of the emergency / disaster
    • System must be available within the first 7 days following the disaster
    • System must be available within the first 30 days
  • 9. Funding requirement To bring all systems that have been identified as having Tier 1 and Tier 2 COOP requirements up to that level of preparedness would require estimated funding of $18.9 million . * see COOP systems report for detail
  • 10. Business Continuity Needs
    • Based on a total estimated need (tier 1 and 2) of $18.9 million
    • Data does not include: Courts, Legislature, Higher Education, Public Education
    Values are in millions of dollars
  • 11. Key Functions for Business Continuity
    • Authentication Infrastructure
    • Support for vulnerable populations
    • Financial systems
    • Emergency response systems
    • Alert and notifications
    • Voice and data communications
    • Information systems supporting emergency support functions
  • 12. Emergency Support Functions
    • Transportation
    • Communications
    • Public Works and Engineering
    • Firefighting
    • Emergency Management
    • Mass Care, Housing, and Human Services
    • Long Term Community Recovery
    • Public Health and Medical Services
    • Resource Support
    • Urban Search and Rescue
    • Oil & Hazardous Materials
    • Agriculture and Natural Resources
    • Energy
    • Public Safety and Security
  • 13. Tier 1 State of Utah Systems
    • Offender Tracking (Corrections)
    • Utah Law Enforcement Intelligence Network (Public Safety)
    • Vital Records (Health)
    • Utah Notification Information System (Health)
    • Financial Systems (DAS)
    • Statewide Radio Connectivity (DTS)
    • Utah Criminal Justice Information System (UCJIS)
    • Utah Highway Patrol Information System (DPS)
    • * these are representative, not all inclusive
  • 14. Risk of not addressing Tier One
    • Disruption in financial payments to employees, citizens, and state vendors during a critical outage
    • Inability of first responders to communicate effectively across the state
    • Loss of life
    • Increased property damage and financial loss during an emergency
  • 15. Tier 2 State of Utah Systems
    • Claims Management (DAS)
    • Special Needs Housing (DHS)
    • Insurance Licensing & Regulation (Insurance)
    • Drivers License (DPS)
    • Motor Carrier (UDOT)
    • Licensing Enforcement (Commerce)
    • * these are representative, not all inclusive
  • 16. Risk of not addressing Tier Two
    • Reduced ability to respond to claims during a period of substantially increased demand
    • Limited ability to care for vulnerable populations
    • Reduced ability to deal with need of increased transport for goods and services
    • Increased risk to the public
  • 17. Tier 3 Examples
    • Safe Drinking Water Information System
    • Laboratory Support Systems
    • Medicaid
    • Air Quality Monitoring Network
    • Unemployment Insurance
    • Core Tax Systems
    • * these are representative, not all inclusive
  • 18. Richfield Alternate Data Center Capabilities: different earthquake zone from Wasatch Front, 4 microwave and 1 fiber path to core state network, backup mainframe, backup power (UPS and generator), alternate internet connection, staffed 24x7 Can be used to house all business resumption capabilities. * Will need to be expanded if tier 1,2, and 3 COOP is implemented
  • 19. Richfield Systems
    • University Hospital
    • Administrative Computing (U. of Utah)
    • Davis School District
    These systems (outside the executive branch) are currently housed at the Richfield data center to provide business continuity services:
  • 20. In Summary
    • Information Systems
      • Tier One: 14 systems in 4 agencies Est. Tier One: $5,342,500
      • Tier Two: 63 systems in 11 agencies Est. Tier Two: $8,040,000
      • Systems Implemented: ORSIS, ABC business systems, some Public Safety systems
    • Infrastructure: Much of the core infrastructure for business continuity is already in place.
      • Est. Infrastructure: $1,376,000
    • Communications: $1,600,000
    • Est. Personnel and Training: $2,400,000