Customer Feedback


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Customer Feedback

  1. 1. <ul><li>From: Lisa Isgrigg Sent: Thursday, August 31, 2006 13:33 To: Ioana Bazavan Cc: David Reyes; Lisa Isgrigg Subject: Kudos </li></ul><ul><li>Hi Ioana, </li></ul><ul><li>I wanted to take a minute to send you a kudos note for David Reyes. As you know, we (IT) often have urgent requests or access questions that we need assistance with quickly. I often go to David for these requests for a couple of reasons, he is very knowledgeable, his responses are prompt and he is always able to resolve my issues or questions. His help is truly appreciated!!!! </li></ul><ul><li>Please acknowledge his great customer service. </li></ul><ul><li>Thank you </li></ul><ul><li>Lisa Isgrigg </li></ul><ul><li>Corporate IT Services </li></ul><ul><li>925-467-2853 </li></ul>
  2. 2. <ul><li>From: Cindy Skeim Sent: Tuesday, October 24, 2006 13:17 To: Jorge Aquino Cc: Ioana Bazavan Subject: Kudos to David </li></ul><ul><li>Hi Jorge, </li></ul><ul><li>I'd like to express kudos for David Reyes. I really appreciate having David's help during our shift. He is dependable and hard working. David does a great job assisting customers. It is a pleasure to work with David. </li></ul><ul><li>Best Regards, </li></ul><ul><li>Cindy </li></ul>
  3. 3. <ul><li>From: Lisa Isgrigg Sent: Tuesday, November 14, 2006 11:16 To: Ioana Bazavan Subject: David Reyes </li></ul><ul><li>Hi Ioana, </li></ul><ul><li>I wanted to take a minute to send you a note letting you know how much I appreciate David Reyes. He is AWESOME!!!! When I am in a pinch, he is always there to help. I usually only ask for assistance on urgent requests because I know he’s a busy guy. Every time I’ve gone to him, he has helped me or pointed me in the right direction. He is truly an asset to your team!!!!! </li></ul><ul><li>If your team distributes Kudo ribbons, please give him 1 or 2 or 3 from me.  </li></ul><ul><li>Thanks </li></ul><ul><li>Lisa Isgrigg </li></ul><ul><li>Corporate IT Services </li></ul><ul><li>925-467-2853 </li></ul>
  4. 4. <ul><li>From: Gabrielle Hopkins </li></ul><ul><li>Sent: Monday, March 12, 2007 12:35 </li></ul><ul><li>To: Ioana Bazavan </li></ul><ul><li>Subject: David Reyes </li></ul><ul><li>Dear Ioana, </li></ul><ul><li>I intended to send you an e-mail about David Reyes weeks ago, but never got around to it. However when a customer mentioned the many times he has held her hand through a successful resolution, it reminded me to write this e-mail. So, I am writing to let you know how helpful David has been to the customers and me. </li></ul><ul><li>Not once did David not put forth all efforts in resolving VPN connectivity issues for frustrated customers who are working from home or are on travel. Furthermore, he unselfishly shares his knowledge and walks me through various processes orally, and through print screen e-mails. </li></ul>
  5. 5. <ul><li>We have very little spare time here at the Phoenix service desk, but I wanted to take a moment and give credit where credit is due. David Reyes deserves a lot of credit for his excellent service. </li></ul><ul><li>Sincerely, </li></ul><ul><li>Gabrielle Hopkins </li></ul><ul><li>STSC </li></ul><ul><li>623-869-5324 </li></ul>
  6. 6. <ul><li>From: Karen Graham Sent: Monday, August 27, 2007 08:15 To: Ioana Bazavan Subject: David Reyes </li></ul><ul><li>Ioana, </li></ul><ul><li>Last Thursday evening David Reyes was extremely instrumental in helping me get set up with my defender key at home. I have been since July of 2006 trying to find someone from IT that could walk me through this process. On several occasions I was passed from one IT rep to the other and received little or no assistance. Sometimes they even called me back when my laptop was at the office and not at home. So again nothing was accomplished. </li></ul><ul><li>In today's society and even here at Safeway we do say thank you, however that's as far as it really goes. I would like to state that David Reyes is a very patient and understanding individual. He takes pride in his work and will ensure that you understand the process as well. Due to David going beyond, I am now able to work from home. I am truly excited about that. </li></ul>
  7. 7. <ul><li>Please share this with others and again I thank you again David for the knowledge and support that you bring to Safeway and the IT Department. </li></ul><ul><li>We need more dedicated employees like David that don't mind identifying and solving problems. </li></ul><ul><li>Thank you. </li></ul><ul><li>Karen J. Graham </li></ul><ul><li>Human Resources Advisor </li></ul><ul><li>District 87 703-269-1112 </li></ul>
  8. 8. <ul><li>From: Darrel Hess Sent: Tuesday, November 20, 2007 14:18 To: Ioana Bazavan Subject: Superior Service </li></ul><ul><li>Ioana, </li></ul><ul><li>I wanted to take a minute to let you know what excellent service I received from David Reyes with Access Services! I have been having Portal access issues with my GO3 Token for some time. 15 minutes after I called David, I was “good to go.” </li></ul><ul><li>David was helpful, knowledgeable and went above and beyond to help me, and indeed, the entire Seattle Division Non-Perishables TEAM. It’s a pleasure to see our ITT TEAM deliver the same Superior Customer Service as our Retail Operations TEAMS. </li></ul><ul><li>Thanks, and have a GREAT Thanksgiving! </li></ul><ul><li>Darrel </li></ul><ul><li>Darrel Hess </li></ul><ul><li>Field Merchandiser, Non-Perishables </li></ul><ul><li>Alaska District 21 </li></ul><ul><li>Phone:907-339-7732 </li></ul>
  9. 9. <ul><li>From: Chris Portwood Sent: Thursday, January 03, 2008 14:57 To: Ioana Bazavan Subject: David Reyes-IT Help </li></ul><ul><li>Ioana, </li></ul><ul><li>I just wanted to send a note to tell you how helpful David Reyes was with my IT help needs. He was very patient and took time to explain everything very clearly. He also called to follow up to make sure my problem was resolved and offered his help should I need it in the future. </li></ul><ul><li>It’s much appreciated when World Class Customer Service is extended to each other back stage. </li></ul><ul><li>Please extend my thanks to him again. </li></ul><ul><li>Sincerely, </li></ul><ul><li>Chris Portwood </li></ul><ul><li>Loss Control Coordinator </li></ul><ul><li>Phone - 630-891-5079 </li></ul>
  10. 10. <ul><li>From: Rachael Pomato Sent: Wednesday, February 27, 2008 12:10 To: Ioana Bazavan Subject: David Reyes </li></ul><ul><li>I am sending this email to let you know what a positive experience I have had working with David Reyes on remote access issues and other IT issues. I have worked with him over the past year and a half and he has always been pleasant and very helpful. He also takes the time to go above and beyond the issue at hand and suggest other ways to improve my user experience. I have attempted to get help from many other IT help desk employees but without success. Thank you for having such a knowledgeable employee with excellent customer service skills. </li></ul><ul><li>Thank you, </li></ul><ul><li>Rachael Pomato </li></ul><ul><li>Merchandising Coordinator </li></ul><ul><li>Safeway Eastern Division </li></ul><ul><li>Office (301) 918-6527 </li></ul>
  11. 11. <ul><li>From: Christine Lee Sent: Thursday, March 27, 2008 11:52 To: Ioana Bazavan Subject: Thanks for the service </li></ul><ul><li>Hi Ioana, </li></ul><ul><li>Just want to express great big thanks to one of your staff, David Reyes, who have helped me and assist me with my IT problem recently. He is what I can term a “World Class” Superior Customer Service employee within our Company. During my problem period, he is patient and understanding, listened to my situation and communicates clearly and efficiently back to me without intimidation. He demonstrates outstanding professional behavior and sets a good modeling behavior as team players. </li></ul><ul><li>Keep up the good work. Thanks. </li></ul><ul><li>Christine Lee, B Sc Pharm. </li></ul><ul><li>Pharmacy Recruiter, </li></ul><ul><li>Canada Safeway Food and Drugs, </li></ul><ul><li>7280 Fraser Street, Vancouver, BC </li></ul><ul><li>V5X 3V9 </li></ul>
  12. 12. <ul><li>From: Trina Farand Sent: Wednesday, May 21, 2008 1:03 AM To: David Reyes Subject: RE: HELP! </li></ul><ul><li>You’re the best  </li></ul>
  13. 13. <ul><li>From: Jene Eagleston Sent: Saturday, May 31, 2008 12:31 AM To: Ioana Bazavan Justus Cc: David Reyes; Jene Eagleston Subject: Customer Service </li></ul><ul><li>Dear Ioana, </li></ul><ul><li>I wanted to thank you for the wonderful customer service provided by David Reyes. You have an excellent team that provides high quality work and support. I want to commend you for your excellent work with your team. I also want to extend my gratitude and appreciation for David’s help. He assisted in the timely resolution of many outstanding tickets that were impacting deadlines for the Canada PeopleSoft project. He was integral in getting our 40+ developers up and running. Please include this example of his stellar performance in his next review. </li></ul><ul><li>Thank you for your consideration, </li></ul><ul><li>Jene’ </li></ul>
  14. 14. <ul><li>From: Mike Ferrell Sent: Monday, July 14, 2008 14:34 To: David Reyes Cc: David Ching; James Franklin; Ioana Bazavan Justus; Jorge Aquino </li></ul><ul><li>Hi David, </li></ul><ul><li>Just a quick note to thank you so much for helping me get my VPN set up. You were spot on with your knowledge and now I can work from home just as though I am in the office. The fact that I am sitting at home sending you this note is proof of that. </li></ul><ul><li>Thanks again for your prompt assistance. </li></ul><ul><li>Mike Ferrell </li></ul><ul><li>Group V.P.-National Accounting </li></ul><ul><li>Services Center </li></ul><ul><li>623.869.3050 </li></ul>
  15. 15. <ul><li>From: Evan Rainwater </li></ul><ul><li>Sent: Friday, February 20, 2009 04:21 </li></ul><ul><li>To: Ioana Bazavan Justus </li></ul><ul><li>Subject: David Reyes </li></ul><ul><li>Ioana, </li></ul><ul><li>I just wanted to send a quick work of praise for David Reyes. </li></ul><ul><li>A few times I’ve had the pleasure of working with David, he is always very customer focused, quickly to respond and always resolves my issues thoroughly. Additionally David always follows up with an email. David is the kind of employee that is part of the solution and a pleasure to work with. </li></ul><ul><li>Regards, </li></ul><ul><li>Evan Rainwater </li></ul><ul><li>Vice President of Logistics </li></ul><ul><li>Safeway 5918 Stoneridge Mall Road </li></ul>
  16. 16. <ul><li>From: Sheila Melo </li></ul><ul><li>Sent: Friday, April 03, 2009 16:16 </li></ul><ul><li>To: Ioana Bazavan Justus </li></ul><ul><li>Subject: David Reyes </li></ul><ul><li>Hello, </li></ul><ul><li>I just wanted to let you know how helpful David has been the past couple of weeks. I work mostly from home and I have had connection/defender issues. David has been quick to help and follows up to ensure that my problems are resolved. I have really appreciated his assistance. </li></ul><ul><li>Thanks, </li></ul><ul><li>Sheila </li></ul>
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