Trust in leadership has been demonstrated tobe a critical component of team performance
Researchers get data from 31 Teams of theNational Collegiate Athletic Association (NCAA)Source : Dirks, K. T. (2000). Trust in Leadership and Team Performance: Evidence From NCAA Basketball. Journal of Applied Psychology, 85, 1004-1012.
The influence of Players’trust in head coach on teamperformance was…• Nearly equivalent to theinfluence of players’ ability• Greater than the influence oftrust in teammates• Greater for poorly performingteams (compared to winningteams)Source : Dirks (2000).
According to onecoach, trust allowsplayers…(a) "to be willing to accepttheir role, so that they cando what it takes to win"(b) “to be willing to dothings that we ask of themthat are unpleasant or hardbut are necessary to win“.Source : Dirks (2000)., p. 1009.
Players put their doubts, interests and personal goalsaside to direct their efforts toward a common goal.Source : Dirks (2000).
Trust is a license to influenceYour Influence=What you ask ofyour followersXTRUST of yourfollowers in you
UncertaintyInterdependenceGriffin et al. (2007)The importance of trustincreases as uncertaintyand interdependenceincrease
The benefits for leadersof followers’ trustAttitudes1. Affective commitmenttowards the leader2. Acceptation of managerialexplanations & decisions3. Goal commitment4. Broader definition of roleand responsibilitiesBehaviors1. Information exchange2. In-role performance3. Organizational CitizenshipBehaviors4. Proactive behaviors &Initiative TakingTrust is an enabling (and necessary) lever of team performanceDirks & Ferrin, 2002 ; Burke et al., 2007 ; Colquitt et al., 2007 ; Holtz & Harold, 2008
So… as a team leader, do you thinktalented people is what you mostneed to achieve success ?
“Talent winsgames, butteamwork andintelligence winschampionships.”Michael JORDAN
Trust 4 Performance (T4P) is a joint initiativeof professors (HEC-Management School of the University ofLiege and Catholic University of Louvain) to promote trust as alever for sustainable organizational performance.T4P aims to inform the business community aboutthe crucial role of trust between all stakeholders.www.trust4performance.be