A turnkey employee concern management program that demonstrates your commitment to a quality work environment Copyright ©2009 WOLF HR Solutions℠

The Risks of Employment Practice Problems Employment-related claims can result in multi-million dollar exposures. Over 75,000 charges are filed with the U.S. Equal Employment Opportunity Commission (EEOC) every year Even more alarming, the number of claims filed by plaintiffs in state courts has skyrocketed, as attorneys circumvent the federal system to pursue state venues that do not cap punitive damages Many of the major settlements and damage awards against large, high profile companies are well documented. Less known is the aggressiveness with which the EEOC has been pursuing small and mid-sized companies for allegedly discriminatory practices Settlements, in many of these cases, have exceeded $1 million Copyright ©2009 WOLF HR Solutions℠ “ An Ounce of Prevention… … Is worth a pound of cure.” While no amount of effort can eliminate the risk of EEOC action or litigation, a firm’s proactive actions and quality responses can make a major difference! --- J.J. De Wolf Founder, WOLF HR Solutions

Employment-related claims can result in multi-million dollar exposures. Over 75,000 charges are filed with the U.S. Equal Employment Opportunity Commission (EEOC) every year

Even more alarming, the number of claims filed by plaintiffs in state courts has skyrocketed, as attorneys circumvent the federal system to pursue state venues that do not cap punitive damages

Many of the major settlements and damage awards against large, high profile companies are well documented. Less known is the aggressiveness with which the EEOC has been pursuing small and mid-sized companies for allegedly discriminatory practices

Settlements, in many of these cases, have exceeded $1 million

Customized, Branded Solution For Each Client The solution provides employees with numerous “safe” avenues for employee complaints Demonstrates employer concern and commitment to its policies Guaranteed 4 hour response for initial complainant contact Provides issue tracking and reporting capabilities Dedicated, branded complaint website for easy employee access Toll Free Call with Optional Live Answer Faxed HR Complaint Form Dedicated private email address Employee Options OR OR OR OR Copyright ©2009 WOLF HR Solutions℠ Harassment Discrimination Alternative Dispute Resolution Working Conditions Improvement Ideas

The solution provides employees with numerous “safe” avenues for employee complaints

Demonstrates employer concern and commitment to its policies

Guaranteed 4 hour response for initial complainant contact

Provides issue tracking and reporting capabilities

Training and Communication Another key in preventing issues (and defense of claims) is the quality of training and approach to ongoing communication A “once for all” approach to training does not provide much value when defending claims A partnership with WOLF results in a solid program of training and ongoing communications Busy executives need not worry about planning, writing, and communicating policy reminders, process instructions, and company commitment Training Services : Initial Training  New Hire Training  Refresher Training  Incident Prompted Training Communication Plan : Organized, complementary messages leveraging normal corporate communication vehicles WOLF manages the communication plan, provides writing services, and ensures effective attention to training Copyright ©2009 WOLF HR Solutions℠

Another key in preventing issues (and defense of claims) is the quality of training and approach to ongoing communication

A “once for all” approach to training does not provide much value when defending claims

A partnership with WOLF results in a solid program of training and ongoing communications

Busy executives need not worry about planning, writing, and communicating policy reminders, process instructions, and company commitment

High Quality, High Tech, Customized Training WOLF’s training partner is the best value available Customizable, branded, and integrated with your systems Web-based with full reporting and tracking Flat rate annual license fee Instructor led training also available Branded and Customizable Your Learning Mgmt System (LMS) User Copyright ©2009 WOLF HR Solutions℠

WOLF’s training partner is the best value available

Customizable, branded, and integrated with your systems

Web-based with full reporting and tracking

Flat rate annual license fee

Instructor led training also available

WOLF provides companies with immediate peace of mind Legal risk mitigation through a visible demonstration of your commitment to a harassment-free workplace Enhanced process to handle employee concerns reduces need for union representation Fully outsourced and objective process, ensuring best practices and full compliance Professional documentation and immediate investigation of all complaints The WOLF Employee Concern Management Program (WOLF ecm™) Copyright ©2009 WOLF HR Solutions℠

Legal risk mitigation through a visible demonstration of your commitment to a harassment-free workplace

Enhanced process to handle employee concerns reduces need for union representation

Fully outsourced and objective process, ensuring best practices and full compliance

Professional documentation and immediate investigation of all complaints

The WOLF Employee Concern Management Program Fully review relevant HR policies and handbook language Evaluate current programs and processes Audit past practices and existing employee data Determine current cost structure for harassment policy administration, and compare to the WOLF Opendoorline™ solution Assess current risk factors Copyright ©2009 WOLF HR Solutions℠

Fully review relevant HR policies and handbook language

Evaluate current programs and processes

Audit past practices and existing employee data

Determine current cost structure for harassment policy administration, and compare to the WOLF Opendoorline™ solution

Assess current risk factors

The WOLF Employee Concern Management Program Replace or update current policy and process documentation Update revise Employee Handbook if necessary Implement the Opendoorline™ program for fully outsourced complaint management, concern documentation & investigation services Provide initial, refresh, and ongoing policy training and proactive communication to all employees Copyright ©2009 WOLF HR Solutions℠

Replace or update current policy and process documentation

Update revise Employee Handbook if necessary

Implement the Opendoorline™ program for fully outsourced complaint management, concern documentation & investigation services

Provide initial, refresh, and ongoing policy training and proactive communication to all employees

The WOLF Employee Concern Management Program Maintain dedicated communication paths (web, email and toll free) for the efficient and responsive handling of complaints and other employee concerns Receive employee complaints and concerns, providing guaranteed 8-hour response Conduct formal investigation (as needed) using professional tactics and current best practices Document general employee concerns/ideas with hand off to management for resolution or response Detailed activity reporting and resolution tracking Provide periodic employee communications and refresh training Provide consultation and support for EEOC complaints Provide support for legal representation in event of litigation Copyright ©2009 WOLF HR Solutions℠

Maintain dedicated communication paths (web, email and toll free) for the efficient and responsive handling of complaints and other employee concerns

Receive employee complaints and concerns, providing guaranteed 8-hour response

Conduct formal investigation (as needed) using professional tactics and current best practices

Document general employee concerns/ideas with hand off to management for resolution or response

Detailed activity reporting and resolution tracking

Provide periodic employee communications and refresh training

Provide consultation and support for EEOC complaints

Provide support for legal representation in event of litigation

Jeffrey J. De Wolf Principal and Founder WOLF HR Solutions [email_address] www.expertise-on-demand.com 913-219-5353 Copyright ©2009 WOLF HR Solutions℠