Dev opsguys brighttalk - devops, itil and anti-fragility - to protect or to serve

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Delivering anti-fragile systems may require us to challenge traditional ITSM approaches. With the rapid ascension of DevOps, IT decision makers, need to understand the perceived need for a “new way” to deliver value from IT.

In this presentation we look at the key concepts and enablers underlying the DevOps Movement and place it in the wider context of Agile, “Anti-Fragility” and most importantly ITIL.

You will learn about:
· What DevOps is (and is not)
· Key models used to conceptualise DevOps
· Anti-Fragility and the behaviour of complex systems
· How DevOps and ITSM intersect
· DevOps Transformation and how it can help deliver business value. DevOps and ITSM intersect

Published in: Technology, Business

Dev opsguys brighttalk - devops, itil and anti-fragility - to protect or to serve

  1. 1. DevOpsGuys 1 DevOpsGuys Devops, ITIL and Anti- Fragility - to Protect, or to Serve? What is DevOps, how does it relate to ITSM/ITIL and where do the Borg fit in?
  2. 2. DevOpsGuys Agenda • What is DevOps? • Devops & ITIL • Fragile. Robust. Anti-Fragile. WTF? • Humpty Dumpty, Castles & the Borg • DevOps Transformation • Q&A
  3. 3. DevOpsGuys 2 Steve - @TheOpsMgr
  4. 4. DevOpsGuys 2 James- @TheDevMgr
  5. 5. DevOpsGuys 2 WHAT IS DEVOPS? And why should you care?
  6. 6. DevOpsGuys Defining Devops I “The term “DevOps” typically refers to the emerging professional movement that advocates a collaborative working relationship between Development and IT Operations, resulting in the fast flow of planned work (i.e., high deploy rates)…” – Gene Kim http://itrevolution.com/11devops/
  7. 7. DevOpsGuys He goes on to say “…while simultaneously increasing the reliability, stability, resilience and security of the production environment.” – Gene Kim
  8. 8. DevOpsGuys In Summary… • Close Collaboration • Fast Flow of Work • Increased Reliability • Increased Stability • Increased Resilience • Increased Security
  9. 9. DevOpsGuys Defining Devops II “I’ll tell you EXACTLY what DevOps means. DevOps means giving a sh*t about your job enough to not pass the buck. DevOps means giving a sh*t about your job enough to want to learn all the parts and not just your little world. Developers need to understand infrastructure. Operations people need to understand code. - John E. Vincent (@Lusis) http://blog.lusis.org/blog/2013/06/04/devops-the-title-match/
  10. 10. DevOpsGuys KEY ELEMENTS OF DEVOPS Influences, key thinkers and the “3 Ways”
  11. 11. DevOpsGuys DevOps influences DevOpsAgile Lean Deming Toyota (TPS) • Muri • Mura • Mudi • Kaizen Goldratt ToC
  12. 12. DevOpsGuys Some Key Thinkers DevOpsJohn Allspaw (@Allspaw) Jesse Robbins (@jesserobins) Gene Kim (@realgenekim) Patrick DuBois (@patrickdubois) Andrew Schafer (@littleidea) Jez Humble (@jezhumble) John Willis (@botchagalupe) Damon Edwards (@damonedwards)
  13. 13. DevOpsGuys “3 Ways” of DevOps
  14. 14. DevOpsGuys Think about the System, focus on the end Value Operations is the Customer… The First Way
  15. 15. DevOpsGuys Defining Devops II “I’ll tell you EXACTLY what DevOps means. DevOps means giving a sh*t about your job enough to not pass the buck. DevOps means giving a sh*t about your job enough to want to learn all the parts and not just your little world. Developers need to understand infrastructure. Operations people need to understand code. - John E. Vincent (@Lusis) http://blog.lusis.org/blog/2013/06/04/devops-the-title-match/
  16. 16. DevOpsGuys “Feedback Loops” = Continuous Service Improvement CSI is a key enabler of DevOps The Second Way
  17. 17. DevOpsGuys Embrace Change Be willing to Experiment Learn from your mistakes The Third Way
  18. 18. DevOpsGuys Breaking down Silos
  19. 19. DevOpsGuys Products not Projects "Delivery teams run software products - not projects – that run from inception to retirement“ – Jez Humble, (Thoughtworks) https://sites.google.com/a/jezhumble.net/devops-manifesto/
  20. 20. DevOpsGuys Stop “throwing stuff over the wall”!
  21. 21. DevOpsGuys What DevOps ISN’T • Not a “free-for-all” • Not a return to the “pre-ITIL cowboys days” • “Developers managing Production” – http://blog.devopsguys.com/2013/02/17/devops- does-not-equal-developers-managing- production/ • 12 DevOps Anti-Patterns – http://blog.devopsguys.com/2013/02/20/twelve- devops-anti-patterns/
  22. 22. DevOpsGuys DEVOPS & ITIL A difference in emphasis?
  23. 23. DevOpsGuys DevOps & ITIL • Seminal presentation by Rob England (aka @TheITSkeptic) – “Kamu: reconciling DevOps and ITSM/ITIL” – http://www.slideshare.net/twohills/kamu- 17019408 • 2 “Epiphany” – Protect vs Serve – Fragile, Robust & Anti-Fragile • Via Jez Humble & Nicholas Taleb
  24. 24. DevOpsGuys Fragile. Robust. Anti-Fragile
  25. 25. DevOpsGuys Fragile. Robust. Anti-Fragile
  26. 26. DevOpsGuys
  27. 27. DevOpsGuys Fragile = Humpty Dumpty http://thewritersguidetoepublishing.com/wp-content/uploads/2010/12/Humpty-Dumpty.jpg
  28. 28. DevOpsGuys Robust = Castle http://upload.wikimedia.org/wikipedia/commons/2/22/Bodiam_Castle_south.jpg
  29. 29. DevOpsGuys What’s wrong with Robust? • Robust is just Fragile with a thicker skin… • Encourages a defensive, static mindset • Resistant to change? • Vulnerable to “Black Swan” events…
  30. 30. DevOpsGuys Castle “Black Swans”
  31. 31. DevOpsGuys Shadow IT = Manoeuvre Warfare “Gartner predicts that in less than three years, 35% of enterprise IT expenditures will happen outside of the corporate IT budget.” “results of PricewaterhouseCoopers' Digital IQ Survey indicate that at 100 of the companies PwC ranks as "top performers," IT controls less than 50% of corporate technology expenditures.” http://www.computerworld.com/s/article/9226415/The_Upside_of_Shadow_IT?pageNumber=1
  32. 32. DevOpsGuys Anti-Fragile = Borg
  33. 33. DevOpsGuys “You will be assimilated” “Anti-fragile organisations seek out and embrace change – they are inherently “outward-focused” and seek to be continually learning, adapting and assimilating (not hiding behind the walls of their castle, content in their robust impregnability).” -TheOpsMgr http://blog.devopsguys.com/2013/07/17/devops-antifragility-and-the-borg-collective/
  34. 34. DevOpsGuys “You will be assimilated” “Likewise, DevOps seeks to be “anti-fragile” by embracing change (and disorder a la Chaos Monkey) whilst incorporating feedback mechanisms (the “3rd Way” of DevOps) to ensure that learning is correctly assimilated.” - TheOpsMgr http://blog.devopsguys.com/2013/07/17/devops-antifragility-and-the-borg-collective/
  35. 35. DevOpsGuys Embrace Change Be willing to Experiment Learn from your mistakes The Third Way
  36. 36. DevOpsGuys Embrace Chaos! “One of the first systems our engineers built in AWS is called the Chaos Monkey. The Chaos Monkey’s job is to randomly kill instances and services within our architecture. If we aren’t constantly testing our ability to succeed despite failure, then it isn’t likely to work when it matters most – in the event of an unexpected outage.” http://luckyrobot.com/netflix-chaos-monkey-keeps-movies-streaming/ http://www.codinghorror.com/blog/2011/04/working-with-the-chaos- monkey.html
  37. 37. DevOpsGuys DEVOPS TRANSFORMATION Culture, Automation, Lean, Metrics, Sharing… but mostly Culture!
  38. 38. DevOpsGuys Make More Awesome http://www.slideshare.net/jesserobbins/cloud-expo-jesserobbinsopscode20130129b
  39. 39. DevOpsGuys Don’t fight Stupid…
  40. 40. DevOpsGuys CALMS Model • Hearts & Minds • Embrace ChangeCulture • “Continuous” CI/CD • “Infrastructure as Code”Automation • Focus on producing value for the end-user • Small batch sizesLean • Measure everything • Show the improvementMetrics • Open information sharing • CollaborationSharing
  41. 41. DevOpsGuys DevOps Transformation • Don’t attack the Silos – “Make more awesome” • Use the CAMS framework & the 3 Ways as guiding principles • Start small & iterate • Standard change management practices… but remember culture, culture, culture!
  42. 42. DevOpsGuys 12 DevOpsGuys Thank You operations | availability | performance | scalability | migration | strategy
  43. 43. DevOpsGuys 13 Contact Us Visit us at www.devopsguys.com Call our team on +44 (0)20 8798 3079 Email our engineers at team@devopsguys.com

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