Human Network Effect - 3       Persona - fied
PrashantPersonaExecutive at a software firm. Is dedicated to getting aheadand becoming an entrepreneur someday. He’s full ...
Situation•   He’s at work•   Logging in for the first time•   Has clicked on a banner and come in•   Office computer•   Hi...
Home screen              Problem: The music is              default on. If I’m surfing              in office, this is jar...
Back path to home screenThe back path from the home screen leads directly to the music page. It shouldlead logically to th...
Map – hard to understand at one glance                            Problem: The                            boundaries on th...
Effect transition unclear                   Problem: I have a lot of                   distractions at work where I’m     ...
Connection Confusion               Problem: I saw the name of a               friend who I wanted to say hi to.           ...
Another cryptic error                   I clicked on the ‘Add                   as friend’ link. It                   aske...
Why does the session log me out even when I’ve done –    ‘Remember me’???
Landing page after login                 Problem: The landing page                    after login doesn’t say             ...
Home?        ALL home links should lead           here if the user is logged           in. They can lead to the           ...
Empty mandatory field!!          This is a mandatory field and it does not get             filled up with the causes under...
Mandatory field not indicated               This is a mandatory field and it is not                  indicated as mandator...
Advanced search      Why are keywords mandatory? If there are        other criteria, keywords should not be        mandato...
Advanced search   Why does the page re-load when an effect is chosen?     This is a finite textual list, why can’t it be  ...
Sticky windowsThese should disappear by   themselves when their work   is over. Have a button that   says ‘OK’ and give a ...
Page re-load               After I make the window                   disappear by clicking                   the cross, th...
System feedback             Problem: When I click on                the ‘Confirm’ button, the                system goes a...
System feedback             Problem: When I click on                the ‘Submit’ button, the                system goes an...
Rest of the post?               Where is the rest of the                  post? I can’t click on                  the word...
Misleading language      Should say      ‘Please confirm that you would like to join the group          ‘Sudhiksha’’      ...
Double meanings? Why are there two links which say the same thing  but in two different phrases. It is essential for  cons...
How do I post?  Most recent X comments on this post should be shown below the post. Postcomment should be shown on top of ...
Upcoming SlideShare
Loading in …5
×

Heuristic Analysis based on personas

504 views

Published on

Document to communicate results of a heuristic analysis based on personas developed for a NGO Volunteers Social Network. This application was developed by O&M for Cisco Internal Corporate Communications team. This analysis was part of a bigger usability analysis exercise for the web site prior to launch.

Published in: Design
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
504
On SlideShare
0
From Embeds
0
Number of Embeds
127
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Heuristic Analysis based on personas

  1. 1. Human Network Effect - 3 Persona - fied
  2. 2. PrashantPersonaExecutive at a software firm. Is dedicated to getting aheadand becoming an entrepreneur someday. He’s full of ideasand dying to get a Venture Capitalist to fund his ideas. Hehas a deep conscience and wishes to give back to societyin some way as well. He’s a bachelor living in Delhi withroom mates whom he’s very close to but pretty close to hisfamily which is in Kanpur. Has a girlfriend who doesn’tunderstand him or his ideals. Demographics 30 Working in Delhi, butCharacteristics originally from Kanpur•Dedicated and full of ideals Single, Brother (33), Sister (25)•Leadership qualities but needs a little push to get things Graduate, MBA from IMTdone Ghaziabad•Gets irritated with people who don’t agree with him•Loves to get involved with new ideas, new initiatives
  3. 3. Situation• He’s at work• Logging in for the first time• Has clicked on a banner and come in• Office computer• High bandwidth connection
  4. 4. Home screen Problem: The music is default on. If I’m surfing in office, this is jarring for the rest of the office to hear as well as embarrassing for me. Solution: The music should be off by default with a button to switch off if the user wants to hear it.
  5. 5. Back path to home screenThe back path from the home screen leads directly to the music page. It shouldlead logically to the map screen, the transition needs to be trapped so that theuser doesn’t have to see the intro animation again and again.
  6. 6. Map – hard to understand at one glance Problem: The boundaries on the map are a little hard to place. Solution: If the map was political by default, it’ll be more helpful to understand and place the location I’m looking for.
  7. 7. Effect transition unclear Problem: I have a lot of distractions at work where I’m browsing from. My attention is centered on the icons when I’m clicking on them so I miss the transition of the pins from one effect to another. Solution: If the transition was more clear, perhaps an animation of the shifting pins or the pins blink to another color and then fade back to the original green when they move, it will be clearer to me and to everyone who clicks on the various effects.
  8. 8. Connection Confusion Problem: I saw the name of a friend who I wanted to say hi to. But I was not logged in. I tried to comment on the wall. It asked me to log in. When I entered HN ID and password, it told me I was not connected to Shalin and could not post and it didn’t log me in. Solution: If a way forward is not possible because of an obstacle, show the user the means to overcome the obstacle as well i.e. If a connection with Shalin is what is needed, give him the means to do so rather than show an error with a dead end.
  9. 9. Another cryptic error I clicked on the ‘Add as friend’ link. It asked me for confirmation and then showed me this error. Whaaaaa???
  10. 10. Why does the session log me out even when I’ve done – ‘Remember me’???
  11. 11. Landing page after login Problem: The landing page after login doesn’t say anything Solution: Let this be the landing page after I login. This page should ideally tell me: 1) New action on all my initiatives 2) If I’ve received any replies to my discussions 3) If I’ve received any friend requests 4) New messages 5) New comments PERFECTO!!!
  12. 12. Home? ALL home links should lead here if the user is logged in. They can lead to the map screen when the user is not logged in.
  13. 13. Empty mandatory field!! This is a mandatory field and it does not get filled up with the causes under the effect I choose. BUG???
  14. 14. Mandatory field not indicated This is a mandatory field and it is not indicated as mandatory. It should not be mandatory. Also what about causes which do not have a location? I tried to create a cause which was worldwide. Please read the content on the screen shot. I could not create it in a certain location. There should be a radio button here saying - Nationwide - Worldwide - Location N/A
  15. 15. Advanced search Why are keywords mandatory? If there are other criteria, keywords should not be mandatory. I may want to search for something and I don’t remember a keyword about the initiative. Or I may just want to see a list of initiatives under a cause
  16. 16. Advanced search Why does the page re-load when an effect is chosen? This is a finite textual list, why can’t it be preloaded on the background of the page. Or even brought from the server through XML and Ajax. There’s no real reason for the page to reload. The list of causes drop down should only appear when a cause is chosen.
  17. 17. Sticky windowsThese should disappear by themselves when their work is over. Have a button that says ‘OK’ and give a 3 second timer.
  18. 18. Page re-load After I make the window disappear by clicking the cross, the page doesn’t reload and it still keeps asking me to join. If it is a direct join, the page should re-load and tell me I’m a member and if it is a join request, it should say ‘Join request sent’
  19. 19. System feedback Problem: When I click on the ‘Confirm’ button, the system goes and fetches response from the backend but it gives no indication that it is doing so. Therefore I keep repeatedly clicking and get this error. Solution: The moment I click on confirm, the confirm button should change color/become disabled or a timer should start showing here
  20. 20. System feedback Problem: When I click on the ‘Submit’ button, the system goes and fetches response from the backend but it gives no indication that it is doing so. Therefore I keep repeatedly clicking and get multiple posts. Solution: The moment I click on submit, the button should change color/become disabled or a timer should start showing here
  21. 21. Rest of the post? Where is the rest of the post? I can’t click on the words to see it. The words should be visible fully. At least the post which I have posted right now should be. The words should be clickable if you can’t fit the rest of the post here. HOW DO I SEE IT ANYWAY?
  22. 22. Misleading language Should say ‘Please confirm that you would like to join the group ‘Sudhiksha’’ Group? Initiative? What’s the difference?
  23. 23. Double meanings? Why are there two links which say the same thing but in two different phrases. It is essential for consistency that connections be called either ‘Connections’ or ‘Friends’. EVERY WHERE ON THE SITE
  24. 24. How do I post? Most recent X comments on this post should be shown below the post. Postcomment should be shown on top of the post as well as the bottom of the post.

×