Lifecycle of a BugJohn GreeneSenior Director, Customer Centric Engineering@eviljgVijay SwamidassSMTS, Customer Centric Engineering@vijayswamidass
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Lifecycle of a BugJohn Greene, Sr. Director, CCEVijay Swamidass, SMTS, CCE
Who has encountered aSalesforce Bug?
Lifecycle of Salesforce Bug
So how do I track mySalesforce Bug?
Known Issues Demo
CaseObjective - Solve or Reproduce and Escalate to R&DOwner - Customer SupportView - help.salesforce.com
InvestigationObjective – Triage and Diagnose issue. Resolve if possible or create Bug.Owner – Engineering (CCE or Scrum Team)View – None
BugObjective – Determine the code change to fix the defect and tests to verifyOwner – Development and Quality EngineeringView – Known Issues Site
FixObjective – Check in the corrected code to a scheduled releaseOwner – Development and Quality EngineeringView – Known Issues Site
FixDetermine a release and commit codeType When WhatMajor Every 4 months * New Features and Bug FixesPatch Weekly ** Bug Fixes * Dates are published in advance ** Usually Wednesdays
ReleaseObjective – Deploy the correct code to production instancesOwner – Release EngineeringView – Known Issues Site
Release Status Meaning In Progress The code fix has been deployed to some (not all) instances Fixed All Instances have received the fix Rollback* The fix was reverted *When a rollback occurs, the Known Issue status will return to the status prior to the release
Lifecycle of Salesforce Bug
Known IssuesTips and Ideas
RSS• Subscribe to a Tag or a Status• Use publically available tools to get email notification (i.e. feedmyinbox.com)
This Affects Me!• Let’s Salesforce know which issues are affecting the most customers• Helps the community identify hot issues
Known Issues Ideas- How can I view the fixes for a given patch or release?- I want to be proactively notified!- Tell us what you want on the Idea exchange
Things to Remember
Remember!1. Google your Salesforce Bugs2. Provide quick, simple steps to reproduce your problem!3. Ask your support rep if your bug is a candidate for KI4. Vote for the issues that affect you
Where to Go NextKnown Issues http://success.salesforce.com/issues Vijay Swamidass @vijayswamidass email@example.com John Greene @eviljg firstname.lastname@example.org