Insurance social + analytics + mobility

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Big data analytics in Insurance using social , analytics ,mobility

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  • http://boards.straightdope.com/sdmb/showthread.php?t=623382
  • Insurance social + analytics + mobility

    1. 1. From Bermuda triangle of businesses
    2. 2. to magic triangle of businesses
    3. 3. Using SOCOTO’s SAM triangle Social Analytics Mobility
    4. 4. Value  Analyze huge unstructured complaints from       forums and social channels Insights about complaints categories and readdress them Inputs for complaint management workflow Reduce the time by 20-25 % Speed up the processing Increase the satisfaction index of consumers Save millions of dollars
    5. 5. Case study  The common styles in which the questions on an application form is posed are 1. Do you consume tobacco products? 2. Do you smoke? 3. Have you used a tobacco product in the last five years? 4. Have you ever consumed tobacco products?  Found that many customers were given wrong information !!!
    6. 6. Solutions approaches
    7. 7. Technologies  Text mining  Sentiment analysis  Content categorization  Discovery  Social network analysis
    8. 8. Value  Reduces frauds  Better than traditional methods  Save millions of dollars
    9. 9. Mobility the new line of business
    10. 10. The bliss
    11. 11. Weather predictions say heavy rains a head…
    12. 12. Your car got crashed Just now!
    13. 13. Sending notification for claim ,OK…
    14. 14. Do you like to book a cab ?...
    15. 15. Value  Increase efficiency  Increase customer experience  Real time , self service  Personalized
    16. 16. Shared experiences
    17. 17. Social Awareness Discovery Share Sales Experience Stimulus Experience
    18. 18. Real time monitoring - Problems
    19. 19. Think and discovery- Solutions
    20. 20. Q&A system
    21. 21. Think and discovery- Solutions
    22. 22. Social media influencers marketing
    23. 23. Social media personalized marketing with Interest graph
    24. 24.  Best experience blending analytics , social and mobility  State of art technologies , data scientists ,domain expertise  ROI  Embrace the future digital experiences
    25. 25. Thank you. Deva Reddy.J Evam technologies deva@evamtec.com

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