Using SOCOTO’s SAM triangle
Social Analytics Mobility
Analyze huge unstructured complaints from
forums and social channels
Insights about complaints categories and
Inputs for complaint management workflow
Reduce the time by 20-25 %
Speed up the processing
Increase the satisfaction index of consumers
Save millions of dollars
The common styles in which the questions on an
application form is posed are
1. Do you consume tobacco products?
2. Do you smoke?
3. Have you used a tobacco product in the last five years?
4. Have you ever consumed tobacco products?
Found that many customers were given wrong