PETER DRUCKER ARTICLE DISCUSSION QUESTIONS1) What term is Drucker credited with coining?2)What is Druckers true legacy?3) ...
IN YOUR OPINION, WHAT ORGANIZATIONS ARE            SUCCESSFUL? WHY?WHAT MAKES AN ORGANIZATION SUCCESSFUL?
SUCCESSFUL BUSINESS ATTRIBUTES
1) CUSTOMER SATISFACTION
2) CUSTOMER LOYALTY
3) PROFITABILITYTOP 3 MOST PROFITABLE COMPANIES IN 2011.1: $30+ BILLION   2: $19+ BILLION   3: $19+ BILLION
4) MARKET SHAREWHAT COMPANY IS THE   WHAT COMPANY IS THE LEADER IN MARKET      LEADER IN MARKET SHARE IN THE FAST-    SHAR...
5) BRAND RECOGNITION
6) PERCEIVED VALUE
PETER DRUCKER                “THE GODFATHER OF MANAGEMENT”                MAIN BELIEFS ABOUT MANAGEMENT:1) PEOPLE ARE AN O...
MANAGEMENT•   “THE ACT OF GETTING PEOPLE TOGETHER TO ACCOMPLISH DESIRED GOALS.”       •   IT IS ABOUT GETTING THE BEST OUT...
THE EVOLUTION OF ORGANIZATIONAL            MANAGEMENT.-WOULD YOU BE MANAGING EMPLOYEES ATD.G. YUENGLING & SON THE SAME TOD...
1) WARSARMY COMMAND MODEL: VERTICAL MANAGEMENT
2) THE INDUSTRIAL REVOLUTIONASSEMBLY LINE MODEL: HORIZONTAL MANAGEMENT
3) TECHNOLOGYAUTOMATION MODEL: HUMAN DISPLACEMENT
4) KNOWLEDGE WORKERSKNOWLEDGE-BASED MANAGEMENT MODEL: ACCESSING, INTERPRETING,          CONNECTING, & TRANSLATING KNOWLEDGE.
THE SILENT
IN THE LATE 1990’s, REVOLUTIONARY CHANGES CREATED A NEW BUSINESS ENVIRONMENT FOR THE 21st CENTURY.      THIS REVOLUTION TO...
1) INFORMATION FLEW.HOW DID THIS CONTRIBUTE TO THE      SILENT REVOLUTION?
THE INTERNET ALLOWS INFORMATION TO TRAVEL        FAST TO ANYONE, ANYWHERE.
PRE-REVOLUTION:INFORMATION WAS POWER.
POST-REVOLUTION: POWER COMES FROM BEING ABLE TOTRANSLATE INFORMATION INTO ACTION.      “TWITTER REVOLUTIONS”
2) THE GEOGRAPHIC REACH OF COMPANIES &           CUSTOMERS EXPLODED.HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
THE 21ST CENTURY WORLD IS A GLOBAL MARKETPLACE
BARRIERS TO ENTRY ARE KNOCKED DOWN AS BRANDS CAN GAIN WIDESPREAD RECOGNITION IN SHORT PERIODS OF                       TIM...
3) BASIC DEMOGRAPHIC ASSUMPTIONS WERE UPENDED.  HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
LONGER LIFE SPANS, LATER RETIREMENTS, & MOREWOMEN IN THE WORKPLACE HAVE CHANGEDCORPORATIONS RELATIONSHIPS WITH CUSTOMERS &...
THE THREE FASTEST GROWING CONSUMER PURCHASES  ACTIVITIES                        HEALTH CARE                   EDUCATION-HE...
4) CUSTOMERS STEPPED UP AND TOOK            CONTROL. HOW DID THIS CONTRIBUTE TO THE          REVOLUTION?
TODAY CUSTOMERS ARE NO LONGER PASSIVE RECIPIENTSOF GOODS & SERVICES. THEY ARE ACTIVE PARTICIPANTS &  PART OF THE PROCESS S...
5) DEFINING WALLS FELL.HOW DID THIS CONTRIBUTE TO THE         REVOLUTION?
COMPANIES LOOK TO OTHER INDUSTRIES TO FORM PARTNERSHIPS TO       DRAW ON EXPERTISE OUTSIDE THEIR CAPABILITIES.    THE RESU...
THE KNOWLEDGE WORKER-SOMEONE WHO IS EMPLOYED DUE TO HIS/HERKNOWLEDGE OF A SUBJECT MATTER RATHER THAN THEIRABILITY TO PERFO...
Drucker chapter 1
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Drucker chapter 1

  1. 1. PETER DRUCKER ARTICLE DISCUSSION QUESTIONS1) What term is Drucker credited with coining?2)What is Druckers true legacy?3) Where was Drucker born?4) Where did Drucker earn his doctorate?5) What corporation did Drucker spend 2 year studying in the 1940s?6) What universitys management school was named in Druckers honor in 1987?7) What view is central to Druckers philosophy?8) What was Drucker awarded in July 2002? CHAPTER 1 DISCUSSION QUESTIONS1) In your opinion, what organization is successful? In your opinion, what makes the organization successful?2) In your own words (do not look in a dictionary), define "management.“3) In your opinion, what has caused management to evolve in the US?4) What is the Silent Revolution?5) Summarize what happened during each of the 5 fronts of the Silent Revolution.6) What are the 3 fastest-growing consumer purchases today?7) Home Depot passed all its logistics issues off to what company?8) What innovative group in northern California is trying to find a cure for multiple sclerosis?9) In Drukers opinion, how did the Americans win the Gulf War in 1991? In his opinion, how will the war on terrorism be won?10) What does the author mean when she states, "in the 21st century, businesses exist in a Lego world?"
  2. 2. IN YOUR OPINION, WHAT ORGANIZATIONS ARE SUCCESSFUL? WHY?WHAT MAKES AN ORGANIZATION SUCCESSFUL?
  3. 3. SUCCESSFUL BUSINESS ATTRIBUTES
  4. 4. 1) CUSTOMER SATISFACTION
  5. 5. 2) CUSTOMER LOYALTY
  6. 6. 3) PROFITABILITYTOP 3 MOST PROFITABLE COMPANIES IN 2011.1: $30+ BILLION 2: $19+ BILLION 3: $19+ BILLION
  7. 7. 4) MARKET SHAREWHAT COMPANY IS THE WHAT COMPANY IS THE LEADER IN MARKET LEADER IN MARKET SHARE IN THE FAST- SHARE IN THE BEER FOOD INDUSTRY? INDUSTRY? 13% 25%
  8. 8. 5) BRAND RECOGNITION
  9. 9. 6) PERCEIVED VALUE
  10. 10. PETER DRUCKER “THE GODFATHER OF MANAGEMENT” MAIN BELIEFS ABOUT MANAGEMENT:1) PEOPLE ARE AN ORGANIZATION’S MOST VALUABLE ASSET.2) THERE IS NO BUSINESS WITHOUT A CUSTOMER.
  11. 11. MANAGEMENT• “THE ACT OF GETTING PEOPLE TOGETHER TO ACCOMPLISH DESIRED GOALS.” • IT IS ABOUT GETTING THE BEST OUT OF PEOPLE. • IT IS A PROFESSION LIKE MEDICINE OR LAW.6 FUNCTIONS OF MANAGEMENT:• PLANNING: DECIDING WHAT NEEDS TO HAPPEN IN THE FUTURE & GENERATING PLANS FOR ACTION.• ORGANIZING: MAKING OPTIMUM USE OF THE RESOURCES REQUIRED TO ENABLE THE SUCCESSFUL CARRYING OUT OF PLANS.• STAFFING: JOB ANALYZING, RECRUITMENT, & HIRING INDIVIDUALS FOR APPROPRIATE JOBS.• LEADING: EXHIBITING SKILLS IN ORDER TO ENCOURAGE OTHERS TO PLAY AN EFFECTIVE ROLE IN THE ORGANIZATION.• CONTROLLING: MONITORING & CHECKING PROGRESS AGAINST PLANS, WHICH MAY NEED MODIFICATION BASED ON FEEDBACK.• MOTIVATING: THE PROCESS OF STIMULATING AN INDIVIDUAL TO TAKE ACTION & ACCOMPLISH A DESIRED GOAL.
  12. 12. THE EVOLUTION OF ORGANIZATIONAL MANAGEMENT.-WOULD YOU BE MANAGING EMPLOYEES ATD.G. YUENGLING & SON THE SAME TODAY ASYOU WOULD HAVE IN 1829? WHY/WHY NOT?-WHAT U.S. EVENTS HAVE CAUSED APARADIGM CHANGE IN MANAGEMENT?
  13. 13. 1) WARSARMY COMMAND MODEL: VERTICAL MANAGEMENT
  14. 14. 2) THE INDUSTRIAL REVOLUTIONASSEMBLY LINE MODEL: HORIZONTAL MANAGEMENT
  15. 15. 3) TECHNOLOGYAUTOMATION MODEL: HUMAN DISPLACEMENT
  16. 16. 4) KNOWLEDGE WORKERSKNOWLEDGE-BASED MANAGEMENT MODEL: ACCESSING, INTERPRETING, CONNECTING, & TRANSLATING KNOWLEDGE.
  17. 17. THE SILENT
  18. 18. IN THE LATE 1990’s, REVOLUTIONARY CHANGES CREATED A NEW BUSINESS ENVIRONMENT FOR THE 21st CENTURY. THIS REVOLUTION TOOK PLACE ON 5 FRONTS.1) INFORMATION FLEW.2) THE GEOGRAPHIC REACH OF COMPANIES & CUSTOMERS EXPLODED.3) BASIC DEMOGRAPHIC ASSUMPTIONS WERE UPENDED.4) CUSTOMERS STEPPED UP & TOOK CONTROL.5) DEFINING WALLS FELL.
  19. 19. 1) INFORMATION FLEW.HOW DID THIS CONTRIBUTE TO THE SILENT REVOLUTION?
  20. 20. THE INTERNET ALLOWS INFORMATION TO TRAVEL FAST TO ANYONE, ANYWHERE.
  21. 21. PRE-REVOLUTION:INFORMATION WAS POWER.
  22. 22. POST-REVOLUTION: POWER COMES FROM BEING ABLE TOTRANSLATE INFORMATION INTO ACTION. “TWITTER REVOLUTIONS”
  23. 23. 2) THE GEOGRAPHIC REACH OF COMPANIES & CUSTOMERS EXPLODED.HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
  24. 24. THE 21ST CENTURY WORLD IS A GLOBAL MARKETPLACE
  25. 25. BARRIERS TO ENTRY ARE KNOCKED DOWN AS BRANDS CAN GAIN WIDESPREAD RECOGNITION IN SHORT PERIODS OF TIME. THE RESULT: BIG NAME BRANDS ARE NOT AS DOMINANT
  26. 26. 3) BASIC DEMOGRAPHIC ASSUMPTIONS WERE UPENDED. HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
  27. 27. LONGER LIFE SPANS, LATER RETIREMENTS, & MOREWOMEN IN THE WORKPLACE HAVE CHANGEDCORPORATIONS RELATIONSHIPS WITH CUSTOMERS &EMPLOYEES.THE RESULT: CONVENIENCE MATTERS MORE NOWTHAN EVER BEFORE
  28. 28. THE THREE FASTEST GROWING CONSUMER PURCHASES ACTIVITIES HEALTH CARE EDUCATION-HEALTH CARE & EDUCATION MAKE UP 1/3 OF AMERICA’SGROSS NATIONAL PRODUCT (GNP).-GNP: MEASURES THE OUTPUT (PRODUCTS & SERVICES)GENERATED BY A COUNTRY’S ENTERPRISES--WHETHERPHYSICALLY LOCATED DOMESTICALLY OR ABROAD.
  29. 29. 4) CUSTOMERS STEPPED UP AND TOOK CONTROL. HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
  30. 30. TODAY CUSTOMERS ARE NO LONGER PASSIVE RECIPIENTSOF GOODS & SERVICES. THEY ARE ACTIVE PARTICIPANTS & PART OF THE PROCESS STARTING WITH THE PRODUCT INCEPTION.
  31. 31. 5) DEFINING WALLS FELL.HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
  32. 32. COMPANIES LOOK TO OTHER INDUSTRIES TO FORM PARTNERSHIPS TO DRAW ON EXPERTISE OUTSIDE THEIR CAPABILITIES. THE RESULT: CUSTOMERS ARE SERVED MORE EFFICIENTLY
  33. 33. THE KNOWLEDGE WORKER-SOMEONE WHO IS EMPLOYED DUE TO HIS/HERKNOWLEDGE OF A SUBJECT MATTER RATHER THAN THEIRABILITY TO PERFORM MANUAL LABOR. -LAWYERS, TEACHERS, MARKETERS, IT, ETC. -YOU!!! MANAGEMENT OF KNOWLEDGE WORKERS-PRODUCE MORE WHEN EMPOWERED-CAN WORK ON MULTIPLE PROJECTS AT ONCE-KNOW HOW TO ALLOCATE THEIR TIME-CAN MULTIPLY THEIR RESULTS THROUGH SOFT FACTORSLIKE EMOTIONAL INTELLIGENCE & TRUST

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