PETER DRUCKER ARTICLE DISCUSSION QUESTIONS 1) What term is Drucker credited with coining? 2)What is Drucker's true legacy?...
IN YOUR OPINION, WHAT  ORGANIZATIONS ARE SUCCESSFUL?  WHY? WHAT MAKES AN ORGANIZATION SUCCESSFUL?
SUCCESSFUL BUSINESS ATTRIBUTES
1) CUSTOMER SATISFACTION
2) CUSTOMER LOYALTY
3) PROFITABILITY TOP 3 MOST PROFITABLE PUBLICLY LISTED AMERICAN COMPANIES IN 2010. 1: $19+ BILLION 2: $16+ BILLION 3: $14+...
4) MARKET SHARE WHAT COMPANY IS THE LEADER IN MARKET SHARE IN THE FAST-FOOD INDUSTRY? WHAT COMPANY IS THE LEADER IN MARKET...
5) BRAND RECOGNITION
6) PERCEIVED VALUE
<ul><li>PETER DRUCKER </li></ul><ul><li>“ THE GODFATHER OF MANAGEMENT” </li></ul><ul><li>MAIN BELIEFS ABOUT MANAGEMENT: </...
<ul><li>MANAGEMENT </li></ul><ul><li>“ THE ACT OF GETTING PEOPLE TOGETHER TO ACCOMPLISH DESIRED GOALS.” </li></ul><ul><ul>...
THE EVOLUTION OF ORGANIZATIONAL MANAGEMENT. WHAT U.S. EVENTS HAVE CAUSED A PARADIGM CHANGE IN MANAGEMENT?
<ul><li>WARS </li></ul><ul><li>ARMY COMMAND MODEL: VERTICAL MANAGEMENT </li></ul>
2) THE INDUSTRIAL REVOLUTION ASSEMBLY LINE MODEL: HORIZONTAL MANAGEMENT
3) TECHNOLOGY AUTOMATION MODEL: HUMAN DISPLACEMENT
4) KNOWLEDGE WORKERS KNOWLEDGE-BASED MANAGEMENT MODEL: ACCESSING, INTERPRETING, CONNECTING, & TRANSLATING KNOWLEDGE.
THE SILENT
IN THE LATE 1990’s, REVOLUTIONARY CHANGES CREATED A NEW BUSINESS ENVIRONMENT FOR THE 21st CENTURY.  THIS REVOLUTION TOOK P...
<ul><li>INFORMATION FLEW. </li></ul><ul><li>HOW DID THIS CONTRIBUTE TO THE SILENT REVOLUTION? </li></ul>
THE INTERNET ALLOWS INFORMATION TO TRAVEL FAST TO ANYONE, ANYWHERE.
PRE-REVOLUTION:  INFORMATION WAS POWER.
POST-REVOLUTION:  POWER COMES FROM BEING ABLE TO TRANSLATE INFORMATION INTO ACTION. “ TWITTER REVOLUTIONS”
2) THE GEOGRAPHIC REACH OF COMPANIES & CUSTOMERS EXPLODED. HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
THE 21ST CENTURY WORLD IS A  GLOBAL  MARKETPLACE
BARRIERS TO ENTRY ARE KNOCKED DOWN AS BRANDS CAN GAIN WIDESPREAD RECOGNITION IN SHORT PERIODS OF TIME. THE RESULT: BIG NAM...
3) BASIC DEMOGRAPHIC ASSUMPTIONS WERE UPENDED. HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
LONGER LIFE SPANS, LATER RETIREMENTS, & MORE WOMEN IN THE WORKPLACE HAVE CHANGED CORPORATIONS RELATIONSHIPS WITH CUSTOMERS...
THE THREE FASTEST GROWING CONSUMER PURCHASES ACTIVITIES HEALTH CARE EDUCATION -HEALTH CARE & EDUCATION MAKE UP 1/3 OF AMER...
4) CUSTOMERS STEPPED UP AND TOOK CONTROL. HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
TODAY CUSTOMERS ARE NO LONGER PASSIVE RECIPIENTS OF GOODS & SERVICES.  THEY ARE ACTIVE PARTICIPANTS & PART OF THE PROCESS ...
5) DEFINING WALLS FELL. HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
COMPANIES LOOK TO OTHER INDUSTRIES TO FORM PARTNERSHIPS TO DRAW ON EXPERTISE OUTSIDE THEIR CAPABILITIES. THE RESULT: CUSTO...
THE KNOWLEDGE WORKER -SOMEONE WHO IS EMPLOYED DUE TO HIS/HER KNOWLEDGE OF A SUBJECT MATTER RATHER THAN THEIR ABILITY TO PE...
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Drucker chapter 1

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Transcript of "Drucker chapter 1"

  1. 1. PETER DRUCKER ARTICLE DISCUSSION QUESTIONS 1) What term is Drucker credited with coining? 2)What is Drucker's true legacy? 3) Where was Drucker born? 4) Where did Drucker earn his doctorate? 5) What corporation did Drucker spend 2 year studying in the 1940's? 6) What university's management school was named in Drucker's honor in 1987? 7) What view is central to Drucker's philosophy? 8) What was Drucker awarded in July 2002? CHAPTER 1 DISCUSSION QUESTIONS 1) In your opinion, what organization is successful? In your opinion, what makes the organization successful? 2) In your own words (do not look in a dictionary), define &quot;management.“ 3) In your opinion, what has caused management to evolve in the US? 4) What is the Silent Revolution? 5) Summarize what happened during each of the 5 fronts of the Silent Revolution. 6) What are the 3 fastest-growing consumer purchases today? 7) Home Depot passed all its logistics issues off to what company? 8) What innovative group in northern California is trying to find a cure for multiple sclerosis? 9) In Druker's opinion, how did the Americans win the Gulf War in 1991? In his opinion, how will the war on terrorism be won? 10) What does the author mean when she states, &quot;in the 21st century, businesses exist in a Lego world?&quot;
  2. 2. IN YOUR OPINION, WHAT ORGANIZATIONS ARE SUCCESSFUL? WHY? WHAT MAKES AN ORGANIZATION SUCCESSFUL?
  3. 3. SUCCESSFUL BUSINESS ATTRIBUTES
  4. 4. 1) CUSTOMER SATISFACTION
  5. 5. 2) CUSTOMER LOYALTY
  6. 6. 3) PROFITABILITY TOP 3 MOST PROFITABLE PUBLICLY LISTED AMERICAN COMPANIES IN 2010. 1: $19+ BILLION 2: $16+ BILLION 3: $14+ BILLION
  7. 7. 4) MARKET SHARE WHAT COMPANY IS THE LEADER IN MARKET SHARE IN THE FAST-FOOD INDUSTRY? WHAT COMPANY IS THE LEADER IN MARKET SHARE IN THE BEER INDUSTRY? 25% 13%
  8. 8. 5) BRAND RECOGNITION
  9. 9. 6) PERCEIVED VALUE
  10. 10. <ul><li>PETER DRUCKER </li></ul><ul><li>“ THE GODFATHER OF MANAGEMENT” </li></ul><ul><li>MAIN BELIEFS ABOUT MANAGEMENT: </li></ul><ul><li>PEOPLE ARE AN ORGANIZATION’S MOST VALUABLE ASSET. </li></ul><ul><li>THERE IS NO BUSINESS WITHOUT A CUSTOMER. </li></ul>
  11. 11. <ul><li>MANAGEMENT </li></ul><ul><li>“ THE ACT OF GETTING PEOPLE TOGETHER TO ACCOMPLISH DESIRED GOALS.” </li></ul><ul><ul><ul><li>IT IS ABOUT GETTING THE BEST OUT OF PEOPLE. </li></ul></ul></ul><ul><ul><ul><li>IT IS A PROFESSION LIKE MEDICINE OR LAW. </li></ul></ul></ul><ul><li>6 FUNCTIONS OF MANAGEMENT: </li></ul><ul><li>PLANNING: DECIDING WHAT NEEDS TO HAPPEN IN THE FUTURE & GENERATING PLANS FOR ACTION. </li></ul><ul><li>ORGANIZING: MAKING OPTIMUM USE OF THE RESOURCES REQUIRED TO ENABLE THE SUCCESSFUL CARRYING OUT OF PLANS. </li></ul><ul><li>STAFFING: JOB ANALYZING, RECRUITMENT, & HIRING INDIVIDUALS FOR APPROPRIATE JOBS. </li></ul><ul><li>LEADING: EXHIBITING SKILLS IN ORDER TO ENCOURAGE OTHERS TO PLAY AN EFFECTIVE ROLE IN THE ORGANIZATION. </li></ul><ul><li>CONTROLLING: MONITORING & CHECKING PROGRESS AGAINST PLANS, WHICH MAY NEED MODIFICATION BASED ON FEEDBACK. </li></ul><ul><li>MOTIVATING: THE PROCESS OF STIMULATING AN INDIVIDUAL TO TAKE ACTION & ACCOMPLISH A DESIRED GOAL. </li></ul>
  12. 12. THE EVOLUTION OF ORGANIZATIONAL MANAGEMENT. WHAT U.S. EVENTS HAVE CAUSED A PARADIGM CHANGE IN MANAGEMENT?
  13. 13. <ul><li>WARS </li></ul><ul><li>ARMY COMMAND MODEL: VERTICAL MANAGEMENT </li></ul>
  14. 14. 2) THE INDUSTRIAL REVOLUTION ASSEMBLY LINE MODEL: HORIZONTAL MANAGEMENT
  15. 15. 3) TECHNOLOGY AUTOMATION MODEL: HUMAN DISPLACEMENT
  16. 16. 4) KNOWLEDGE WORKERS KNOWLEDGE-BASED MANAGEMENT MODEL: ACCESSING, INTERPRETING, CONNECTING, & TRANSLATING KNOWLEDGE.
  17. 17. THE SILENT
  18. 18. IN THE LATE 1990’s, REVOLUTIONARY CHANGES CREATED A NEW BUSINESS ENVIRONMENT FOR THE 21st CENTURY. THIS REVOLUTION TOOK PLACE ON 5 FRONTS. <ul><li>INFORMATION FLEW. </li></ul><ul><li>THE GEOGRAPHIC REACH OF COMPANIES & CUSTOMERS EXPLODED. </li></ul><ul><li>BASIC DEMOGRAPHIC ASSUMPTIONS WERE UPENDED. </li></ul><ul><li>CUSTOMERS STEPPED UP & TOOK CONTROL. </li></ul><ul><li>DEFINING WALLS FELL. </li></ul>
  19. 19. <ul><li>INFORMATION FLEW. </li></ul><ul><li>HOW DID THIS CONTRIBUTE TO THE SILENT REVOLUTION? </li></ul>
  20. 20. THE INTERNET ALLOWS INFORMATION TO TRAVEL FAST TO ANYONE, ANYWHERE.
  21. 21. PRE-REVOLUTION: INFORMATION WAS POWER.
  22. 22. POST-REVOLUTION: POWER COMES FROM BEING ABLE TO TRANSLATE INFORMATION INTO ACTION. “ TWITTER REVOLUTIONS”
  23. 23. 2) THE GEOGRAPHIC REACH OF COMPANIES & CUSTOMERS EXPLODED. HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
  24. 24. THE 21ST CENTURY WORLD IS A GLOBAL MARKETPLACE
  25. 25. BARRIERS TO ENTRY ARE KNOCKED DOWN AS BRANDS CAN GAIN WIDESPREAD RECOGNITION IN SHORT PERIODS OF TIME. THE RESULT: BIG NAME BRANDS ARE NOT AS DOMINANT
  26. 26. 3) BASIC DEMOGRAPHIC ASSUMPTIONS WERE UPENDED. HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
  27. 27. LONGER LIFE SPANS, LATER RETIREMENTS, & MORE WOMEN IN THE WORKPLACE HAVE CHANGED CORPORATIONS RELATIONSHIPS WITH CUSTOMERS & EMPLOYEES. THE RESULT: CONVENIENCE MATTERS MORE NOW THAN EVER BEFORE
  28. 28. THE THREE FASTEST GROWING CONSUMER PURCHASES ACTIVITIES HEALTH CARE EDUCATION -HEALTH CARE & EDUCATION MAKE UP 1/3 OF AMERICA’S GROSS NATIONAL PRODUCT (GNP). - GNP: MEASURES THE OUTPUT (PRODUCTS & SERVICES) GENERATED BY A COUNTRY’S ENTERPRISES--WHETHER PHYSICALLY LOCATED DOMESTICALLY OR ABROAD.
  29. 29. 4) CUSTOMERS STEPPED UP AND TOOK CONTROL. HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
  30. 30. TODAY CUSTOMERS ARE NO LONGER PASSIVE RECIPIENTS OF GOODS & SERVICES. THEY ARE ACTIVE PARTICIPANTS & PART OF THE PROCESS STARTING WITH THE PRODUCT INCEPTION.
  31. 31. 5) DEFINING WALLS FELL. HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
  32. 32. COMPANIES LOOK TO OTHER INDUSTRIES TO FORM PARTNERSHIPS TO DRAW ON EXPERTISE OUTSIDE THEIR CAPABILITIES. THE RESULT: CUSTOMERS ARE SERVED MORE EFFICIENTLY
  33. 33. THE KNOWLEDGE WORKER -SOMEONE WHO IS EMPLOYED DUE TO HIS/HER KNOWLEDGE OF A SUBJECT MATTER RATHER THAN THEIR ABILITY TO PERFORM MANUAL LABOR. -LAWYERS, TEACHERS, MARKETERS, IT, ETC. -YOU!!! MANAGEMENT OF KNOWLEDGE WORKERS -PRODUCE MORE WHEN EMPOWERED -CAN WORK ON MULTIPLE PROJECTS AT ONCE -KNOW HOW TO ALLOCATE THEIR TIME -CAN MULTIPLY THEIR RESULTS THROUGH SOFT FACTORS LIKE EMOTIONAL INTELLIGENCE & TRUST

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