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Drucker chapter 1
 

Drucker chapter 1

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    Drucker chapter 1 Drucker chapter 1 Presentation Transcript

      • CHAPTER 1 DISCUSSION QUESTIONS
      • IN YOUR OPINION, WHAT COMPANY/BUSINESS DO YOU FEEL IS SUCCESSFUL? WHAT MAKES THEM SUCCESSFUL?
      • IN YOUR OWN WORDS, DEFINE “MANAGEMENT.”
      • HOW/WHY HAS MANAGEMENT EVOLVED IN THE U.S.?
      • “ THE ASSUMPTIONS ON WHICH MOST BUSINESSES ARE BEING RUN NO LONGER FIT REALITY.” WHAT DOES DRUCKER MEAN?
      • WHAT IS THE SILENT REVOLUTION?
      • EXPLAIN WHAT HAPPENED DURING EACH OF THE 5 FRONTS ON THE SILENT REVOLUTION.
      • WHAT IS A KNOWLEDGE WORKER & WHY ARE THEY IMPORTANT TO ORGANIZATIONS?
    • IN YOUR OPINION, WHAT COMPANY IS SUCCESSFUL? WHY? WHAT MAKES A COMPANY/BUSINESS SUCCESSFUL?
    • DETJEN’S SUCCESSFUL BUSINESS ATTRIBUTES
    • 1) CUSTOMER LOYALTY
    • 2) PROFITABILITY
    • 3) MARKET SHARE
    • 4) BRAND RECOGNITION
    • 5) PERCEIVED VALUE
    • THE #1 KEY TO A SUCCESSFUL ORGANIZATION (BUSINESS/TEAM/SCHOOL/FAMILY) PEOPLE AND IT STARTS WITH MANAGEMENT
    • PETER DRUCKER “ THE GODFATHER OF MANAGEMENT” -WORKERS SHOULD BE TREATED AS ASSETS NOT LIABILITIES. -THERE IS NO BUSINESS WITHOUT A CUSTOMER. -SUBSTANCE OVER STYLE.
      • MANAGEMENT
      • “ THE ACT OF GETTING PEOPLE TOGETHER TO ACCOMPLISH DESIRED GOALS.”
          • IT IS ABOUT GETTING THE BEST OUT OF PEOPLE.
          • IT IS A PROFESSION LIKE MEDICINE OR LAW.
      • 6 FUNCTIONS OF MANAGEMENT:
      • PLANNING: DECIDING WHAT NEEDS TO HAPPEN IN THE FUTURE & GENERATING PLANS FOR ACTION.
      • ORGANIZING: MAKING OPTIMUM USE OF THE RESOURCES REQUIRED TO ENABLE THE SUCCESSFUL CARRYING OUT OF PLANS.
      • STAFFING: JOB ANALYZING, RECRUITMENT, & HIRING INDIVIDUALS FOR APPROPRIATE JOBS.
      • LEADING: EXHIBITING SKILLS IN ORDER TO ENCOURAGE OTHERS TO PLAY AN EFFECTIVE ROLE IN THE ORGANIZATION.
      • CONTROLLING: MONITORING & CHECKING PROGRESS AGAINST PLANS, WHICH MAY NEED MODIFICATION BASED ON FEEDBACK.
      • MOTIVATING: THE PROCESS OF STIMULATING AN INDIVIDUAL TO TAKE ACTION & ACCOMPLISH A DESIRED GOAL.
    • WHAT U.S. EVENTS HAVE CAUSED A PARADIGM CHANGE IN MANAGEMENT?
      • WARS
      • ARMY COMMAND MODEL: VERTICAL MANAGEMENT
    • 2) THE INDUSTRIAL REVOLUTION ASSEMBLY LINE MODEL: HORIZONTAL MANAGEMENT
    • 3) TECHNOLOGY AUTOMATION MODEL: HUMAN DISPLACEMENT
    • 4) KNOWLEDGE WORKERS TOTAL QUALITY MANAGEMENT MODEL: INVESTMENT IN HUMAN CAPITAL
    • “ THE ASSUMPTIONS ON WHICH MOST BUSINESSES ARE BEING RUN NO LONGER FIT REALITY.” WHAT DOES DRUCKER MEAN?
    • THE SILENT
      • THE SILENT REVOLUTION WAS A SERIES OF EVENTS THAT CHANGED HOW BUSINESSES DO BUSINESS.
      • -THESE EVENTS FORCED MANAGEMENT TO FOCUS ON HUMAN ASSETS:
      • KNOWLEDGE
      • INFORMATION
      • COLLABORATION
    • IN THE LATE 1990’S, A SILENT REVOLUTION TOOK PLACE CHANGING HOW BUSINESSES OPERATE. WHAT 5 FRONTS DID THIS SILENT REVOLUTION TAKE PLACE ON?
      • INFORMATION FLEW.
      • THE GEOGRAPHIC REACH OF COMPANIES & CUSTOMERS EXPLODED.
      • THE MOST BASIC DEMOGRAPHIC ASSUMPTIONS WERE UPENDED.
      • CUSTOMERS STEPPED UP & TOOK CONTROL OF COMPANIES.
      • WALLS DEFINING THE INSIDE & OUTSIDE OF A COMPANY FELL.
      • INFORMATION FLEW.
      • HOW DID THIS CONTRIBUTE TO THE SILENT REVOLUTION?
    • THE INTERNET ALLOWS INFORMATION TO TRAVEL FAST TO ANYONE, ANYWHERE.
    • PRE-REVOLUTION: INFORMATION WAS POWER. POST-REVOLUTION: POWER COMES FROM BEING ABLE TO TRANSLATE INFORMATION INTO ACTION.
    • 2) THE GEOGRAPHIC REACH OF COMPANIES & CUSTOMERS EXPLODED. HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
    • THE 21ST CENTURY WORLD IS A GLOBAL MARKETPLACE
    • BARRIERS TO ENTRY ARE KNOCKED DOWN AS BRANDS CAN GAIN WIDESPREAD RECOGNITION IN SHORT PERIODS OF TIME THE RESULT: BIG NAME BRANDS ARE NOT AS DOMINANT
    • 3) BASIC DEMOGRAPHIC ASSUMPTIONS WERE UPENDED. HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
    • LONGER LIFE SPANS, LATER RETIREMENTS, & MORE WOMEN IN THE WORKPLACE HAS CHANGED CORPORATIONS RELATIONSHIPS WITH CUSTOMERS & EMPLOYEES THE RESULT: CONVENIENCE MATTERS MORE NOW THAN EVER BEFORE
    • THE THREE FASTEST GROWING CONSUMER PURCHASES FITNESS HEALTH CARE EDUCATION
    • 4) CUSTOMERS STEPPED UP AND TOOK CONTROL. HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
    • TODAY CUSTOMERS HAVE A SAY IN HOW PRODUCTS ARE CREATED, WHICH PRODUCTS STAY IN THE MARKETPLACE, AND WHICH ONES GO. THE RESULT: CUSTOMERS ARE NOW, MORE THAN EVER, A PART OF THE PROCESS.
    • 5) DEFINING WALLS FELL. HOW DID THIS CONTRIBUTE TO THE REVOLUTION?
    • COMPANIES LOOK TO OTHER INDUSTRIES TO FORM PARTNERSHIPS TO DRAW ON EXPERTISE OUTSIDE THEIR CAPABILITIES. THE RESULT: CUSTOMERS ARE SERVED MORE EFFICIENTLY
    • TRANSITIONING FROM THE INDUSTRIAL TO THE KNOWLEDGE-BASED ECONOMY THE RESULT: KNOWLEDGE-BASED MANAGEMENT & THE KNOWLEDGE WORKER
    • THE KNOWLEDGE WORKER -SOMEONE WHO IS EMPLOYED DUE TO HIS/HER KNOWLEDGE OF A SUBJECT MATTER RATHER THAN THEIR ABILITY TO PERFORM MANUAL LABOR. -LAWYERS, TEACHERS, MARKETERS, IT, ETC. -YOU!!! MANAGEMENT OF KNOWLEDGE WORKERS -PRODUCE MORE WHEN EMPOWERED -CAN WORK ON MULTIPLE PROJECTS AT ONCE -KNOW HOW TO ALLOCATE THEIR TIME -CAN MULTIPLY THEIR RESULTS THROUGH SOFT FACTORS LIKE EMOTIONAL INTELLIGENCE & TRUST