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Chapter 9
 

Chapter 9

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    Chapter 9 Chapter 9 Presentation Transcript

    • CHAPTER 9 DISCUSSION QUESTIONS1) What % of all accident deaths in the U.S. do slip-&-fallaccidents account for?2) What % of incidents at U.S. stadiums are a result of slip-&-falls?3) What is the most recent 2009 definition of riskmanagement?4) What is the primary goal of a risk manager?5) What are the 3 basic steps in the DIM process?6) What are the 3 steps in developing a risk managementplan?7) What does SOP stand for?
    • 1972 SUMMER OLYMPICS TERRORIST ATTACK-1972 SUMMER OLYMPICS (THE HAPPY GAMES): AUGUST 26 TO SEPTEMBER10,1972 IN MUNICH, WEST GERMANY-BLACK SEPTEMBER: A PALESTINIAN TERRORIST GROUP FOUNDED IN 1970-8 BLACK SEPTEMBER MEMBERS TOOK 11 MEMBERS OF ISRAELI OLYMPICTEAM HOSTAGE-ALL 11 WERE KILLED-5 TERRORISTS WERE KILLED BY POLICE DURING FAILED RESCUE ATTEMPT-3 TERRORISTS WERE CAPTURED & LATER RELEASED BY WEST GERMANGOVERNMENT-ISRAEL RESPONDED WITH “OPERATION WRATH OF GOD” A COVERTOPERATION TO HUNT DOWN THE TERROSISTS & OTHERS INVOLVED(SPIELBERG’S “MUNICH”)-IT IS BELIEVED 2 OF THE 3 TERRORISTS WERE FOUND & KILLED
    • FROM AN EVENT MANAGEMENT & SECURITYSTANDPOINT, HOW WAS THE TERRORIST ATTACK AT THE1972 MUNICH OLYMPICS MISHANDLED?
    • -UNSAFE FACILTIES IS ONE OF THE LEADING CLAIMSMADE IN NEGLIGENCE LAWSUITS-MOST LIABILITY PROBLEMS STEM FROM MAINTENANCE &OPERATION OF THE PREMISES, NOT THEIR DESIGN &CONSTRUCTION.
    • THE 5 DUTIES OF A SPORTS FACILITY MANAGER:1) KEEP THE PREMISES IN SAFE REPAIR2) INSPECT THE PREMISES FOR OBVIOUS & HIDDENHAZARDS3) REMOVE THE HAZARDS OR WARN OF THEIR PRESENCE4) PROTECT THE INVITEE FROM FORSEEABLE DANGERS5) CONDUCT OPERATIONS ON THE PREMISES WITHREASONABLE CARE FOR THE SAFETY OF THE INVITEE
    • RISK MANAGEMENT“THE PROCESS OF ANALYZING EXPOSURE TO RISK & DETERMINING HOW TO BESTHANDLE SUCH EXPOSURE”PRIMARY GOAL OF A RISK MANAGER (FACILITY/EVENT MANAGER:TO REDUCE THOSE RISKS THAT CONTRIBUTE TO BODILY INJURIES &/OR MONETARYLOSSES WHILE EFFECTIVELY MANAGING A SPORT FACILITY
    • “NATIONALS CASH IN ON SUCCESS, SIGN 22 DEALS”SBJ: APRIL 15-21PAGE: 8
    • 1) The Nationals 22 sponsorship deals created an aggregate annual revenue increase ofmore than what %?-20%2) Nationals Park is entering its what season of operation?-6th3) The Nationals signed a short-term deal with HBO, driven by what show?-VEEP4) What restaurant chain will feature a redemption program for discounted Nationalstickets?-TGI FRIDAY’S5) All full & partial season tickets are based on RFID cards. What does RFID stand for?-RADIO FREQUENCY IDENTIFICATION
    • 6) What do the RFID cards tie together into one computerized system?-TICKETING, CONCESSIONS, MERCHANDISING, PARKING, & CLUB’S LOYALTYPROGRAM7) Since the beginning of the year, what % of the clubs season-ticket holders have loggedinto the system to manage their accounts?-94%8) What does the RFID system at Nationals Park also use?-SELF-SCANNING TURNSTILES9) What is the average entry rate at the self-scanning turnstiles?-ONE SECOND PER FAN10) What is the average rate of entry when users are scanning?-EIGHT TO TEN SECONDS
    • -SPORT & RECREATION MANAGERS MUST BE AWARE OF THEPOTENTIAL FOR:1) INJURY2) LOSS-LOSS:1) PHYSICAL:-VANDALISM, THEFT, POORLY WRITTEN CONTRACTS2) FINANCIAL:-LAWSUITS-RISK MANAGEMENT DOES NOT SEEK TO ELIMINATE ALL RISKS, BUTRATHER MINIMIZE THE INHEREANT & NEGLIGENT RISKS WITHINACTIVITIES & SERVICES.
    • ALL FACILITIES NEED TO CONTROL 2 TYPES OF ACCESS:1) INTO THE FACILITY2) WITHIN THE FACILITYA FACILITY THAT CAN BE SUPERVISED EFFICIENTLY IS A GREAT ADVANTAGE FORWHAT 2 REASONS?1) REDUCE LIABILITY-A LACK OF PROPER SUPERVISION IS ONE OF THE MOST COMMON ALLEGATIONSMADE IN LAWSUITS REGARDING NEGLIGENCE IN SPORT & PHYSICAL ACTIVITYPROGRAMS.2) REDUCE STAFF-A WELL-DESIGNED FACILITY CAN BE ADEQUATELY SUPERVISED BY A MINIMUMNUMBER OF STAFF MEMBERS, THEREBY REDUCING OPERATING COSTS.
    • THE MAIN WAY TO CONTROL ACCESS INTO THE FACILITYIS THROUGH CREDENTIALS
    • THERE ARE 2 MAIN WAYS TO CONTROL ACCESSWITHIN THE FACILITY
    • HORIZONTAL CIRCULATION CONTROL-COMMON METHOD FOR MANAGING ACCESS TODIFFERENT PARTS OF A FACILITY WHEN THERE IS A NEEDTO SEPARATE AREAS ON THE SAME FLOOR
    • VERTICAL CIRCULATION CONTROL-COMMON METHOD FOR MANAGING ACCESS TODIFFERENT PARTS OF A FACILITY WHEN THERE IS A NEEDTO SEPARATE AREAS ON THE DIFFERENT FLOORS
    • WHAT IS THE D.I.M. PROCESS & ITS 3 BASIC STEPS?
    • WHAT IS THE D.I.M. PROCESS & ITS 3 BASIC STEPS?-A TOOL USED TO DEVELOP AN EFFECTIVE RISK MANAGEMENT PROGRAM-SHOULD BE USED AS AN ANTICIPATORY TECHNIQUE, NOT A REACTIONARY PROCEDURE-PROACTIVE VS REACTIVE-IF USED PROPERLY, THE PROCESS WILL HELP AN ORGANIZATION DECREASE THE CHANCE OFLITIGATION-STEPS:1) DEVELOPING-DEVELOP THE PLAN2) IMPLEMENTING-IMPLEMENT THE PLAN3) MANAGING-MANAGE THE PLANNO MATTER THE SIZE, EVERY ORGANIZATION SHOULD:-HAVE A RISK MANAGEMENT PLAN-NOT USE A BOILERPLATE PLAN-DEVLEOP THE RISK MANAGEMENT PLAN SPECIFIC TO THE ORGANIZATION
    • STEPS IN DEVELOPING THE RISK MANAGEMENT PLAN1) IDENTIFYING THE RISKS-MUST DETERMINE THE VARIOUS RISKS/LOSSES THAT MAY OCCUR2) CLASSIFYING THE RISKS-QUANTIFY RISKS IN TERMS OF FREQUENCY & SEVERITY3) SELECTING TREATMENTS FOR THE RISKSA) AVOIDANCEB) TRANSFER (INSURANCE)C) RETENTIOND) REDUCTION (EMPLOYEE TRAINING)