CHAPTER 9 DISCUSSION QUESTIONS1) What % of all accident deaths in the U.S. do slip-&-fallaccidents account for?2) What % o...
1972 SUMMER OLYMPICS TERRORIST ATTACK-1972 SUMMER OLYMPICS (THE HAPPY GAMES): AUGUST 26 TO SEPTEMBER10,1972 IN MUNICH, WES...
FROM AN EVENT MANAGEMENT & SECURITYSTANDPOINT, HOW WAS THE TERRORIST ATTACK AT THE1972 MUNICH OLYMPICS MISHANDLED?
-UNSAFE FACILTIES IS ONE OF THE LEADING CLAIMSMADE IN NEGLIGENCE LAWSUITS-MOST LIABILITY PROBLEMS STEM FROM MAINTENANCE &O...
THE 5 DUTIES OF A SPORTS FACILITY MANAGER:1) KEEP THE PREMISES IN SAFE REPAIR2) INSPECT THE PREMISES FOR OBVIOUS & HIDDENH...
RISK MANAGEMENT“THE PROCESS OF ANALYZING EXPOSURE TO RISK & DETERMINING HOW TO BESTHANDLE SUCH EXPOSURE”PRIMARY GOAL OF A ...
“NATIONALS CASH IN ON SUCCESS, SIGN 22 DEALS”SBJ: APRIL 15-21PAGE: 8
1) The Nationals 22 sponsorship deals created an aggregate annual revenue increase ofmore than what %?-20%2) Nationals Par...
6) What do the RFID cards tie together into one computerized system?-TICKETING, CONCESSIONS, MERCHANDISING, PARKING, & CLU...
-SPORT & RECREATION MANAGERS MUST BE AWARE OF THEPOTENTIAL FOR:1) INJURY2) LOSS-LOSS:1) PHYSICAL:-VANDALISM, THEFT, POORLY...
ALL FACILITIES NEED TO CONTROL 2 TYPES OF ACCESS:1) INTO THE FACILITY2) WITHIN THE FACILITYA FACILITY THAT CAN BE SUPERVIS...
THE MAIN WAY TO CONTROL ACCESS INTO THE FACILITYIS THROUGH CREDENTIALS
THERE ARE 2 MAIN WAYS TO CONTROL ACCESSWITHIN THE FACILITY
HORIZONTAL CIRCULATION CONTROL-COMMON METHOD FOR MANAGING ACCESS TODIFFERENT PARTS OF A FACILITY WHEN THERE IS A NEEDTO SE...
VERTICAL CIRCULATION CONTROL-COMMON METHOD FOR MANAGING ACCESS TODIFFERENT PARTS OF A FACILITY WHEN THERE IS A NEEDTO SEPA...
WHAT IS THE D.I.M. PROCESS & ITS 3 BASIC STEPS?
WHAT IS THE D.I.M. PROCESS & ITS 3 BASIC STEPS?-A TOOL USED TO DEVELOP AN EFFECTIVE RISK MANAGEMENT PROGRAM-SHOULD BE USED...
STEPS IN DEVELOPING THE RISK MANAGEMENT PLAN1) IDENTIFYING THE RISKS-MUST DETERMINE THE VARIOUS RISKS/LOSSES THAT MAY OCCU...
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Chapter 9

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Chapter 9

  1. 1. CHAPTER 9 DISCUSSION QUESTIONS1) What % of all accident deaths in the U.S. do slip-&-fallaccidents account for?2) What % of incidents at U.S. stadiums are a result of slip-&-falls?3) What is the most recent 2009 definition of riskmanagement?4) What is the primary goal of a risk manager?5) What are the 3 basic steps in the DIM process?6) What are the 3 steps in developing a risk managementplan?7) What does SOP stand for?
  2. 2. 1972 SUMMER OLYMPICS TERRORIST ATTACK-1972 SUMMER OLYMPICS (THE HAPPY GAMES): AUGUST 26 TO SEPTEMBER10,1972 IN MUNICH, WEST GERMANY-BLACK SEPTEMBER: A PALESTINIAN TERRORIST GROUP FOUNDED IN 1970-8 BLACK SEPTEMBER MEMBERS TOOK 11 MEMBERS OF ISRAELI OLYMPICTEAM HOSTAGE-ALL 11 WERE KILLED-5 TERRORISTS WERE KILLED BY POLICE DURING FAILED RESCUE ATTEMPT-3 TERRORISTS WERE CAPTURED & LATER RELEASED BY WEST GERMANGOVERNMENT-ISRAEL RESPONDED WITH “OPERATION WRATH OF GOD” A COVERTOPERATION TO HUNT DOWN THE TERROSISTS & OTHERS INVOLVED(SPIELBERG’S “MUNICH”)-IT IS BELIEVED 2 OF THE 3 TERRORISTS WERE FOUND & KILLED
  3. 3. FROM AN EVENT MANAGEMENT & SECURITYSTANDPOINT, HOW WAS THE TERRORIST ATTACK AT THE1972 MUNICH OLYMPICS MISHANDLED?
  4. 4. -UNSAFE FACILTIES IS ONE OF THE LEADING CLAIMSMADE IN NEGLIGENCE LAWSUITS-MOST LIABILITY PROBLEMS STEM FROM MAINTENANCE &OPERATION OF THE PREMISES, NOT THEIR DESIGN &CONSTRUCTION.
  5. 5. THE 5 DUTIES OF A SPORTS FACILITY MANAGER:1) KEEP THE PREMISES IN SAFE REPAIR2) INSPECT THE PREMISES FOR OBVIOUS & HIDDENHAZARDS3) REMOVE THE HAZARDS OR WARN OF THEIR PRESENCE4) PROTECT THE INVITEE FROM FORSEEABLE DANGERS5) CONDUCT OPERATIONS ON THE PREMISES WITHREASONABLE CARE FOR THE SAFETY OF THE INVITEE
  6. 6. RISK MANAGEMENT“THE PROCESS OF ANALYZING EXPOSURE TO RISK & DETERMINING HOW TO BESTHANDLE SUCH EXPOSURE”PRIMARY GOAL OF A RISK MANAGER (FACILITY/EVENT MANAGER:TO REDUCE THOSE RISKS THAT CONTRIBUTE TO BODILY INJURIES &/OR MONETARYLOSSES WHILE EFFECTIVELY MANAGING A SPORT FACILITY
  7. 7. “NATIONALS CASH IN ON SUCCESS, SIGN 22 DEALS”SBJ: APRIL 15-21PAGE: 8
  8. 8. 1) The Nationals 22 sponsorship deals created an aggregate annual revenue increase ofmore than what %?-20%2) Nationals Park is entering its what season of operation?-6th3) The Nationals signed a short-term deal with HBO, driven by what show?-VEEP4) What restaurant chain will feature a redemption program for discounted Nationalstickets?-TGI FRIDAY’S5) All full & partial season tickets are based on RFID cards. What does RFID stand for?-RADIO FREQUENCY IDENTIFICATION
  9. 9. 6) What do the RFID cards tie together into one computerized system?-TICKETING, CONCESSIONS, MERCHANDISING, PARKING, & CLUB’S LOYALTYPROGRAM7) Since the beginning of the year, what % of the clubs season-ticket holders have loggedinto the system to manage their accounts?-94%8) What does the RFID system at Nationals Park also use?-SELF-SCANNING TURNSTILES9) What is the average entry rate at the self-scanning turnstiles?-ONE SECOND PER FAN10) What is the average rate of entry when users are scanning?-EIGHT TO TEN SECONDS
  10. 10. -SPORT & RECREATION MANAGERS MUST BE AWARE OF THEPOTENTIAL FOR:1) INJURY2) LOSS-LOSS:1) PHYSICAL:-VANDALISM, THEFT, POORLY WRITTEN CONTRACTS2) FINANCIAL:-LAWSUITS-RISK MANAGEMENT DOES NOT SEEK TO ELIMINATE ALL RISKS, BUTRATHER MINIMIZE THE INHEREANT & NEGLIGENT RISKS WITHINACTIVITIES & SERVICES.
  11. 11. ALL FACILITIES NEED TO CONTROL 2 TYPES OF ACCESS:1) INTO THE FACILITY2) WITHIN THE FACILITYA FACILITY THAT CAN BE SUPERVISED EFFICIENTLY IS A GREAT ADVANTAGE FORWHAT 2 REASONS?1) REDUCE LIABILITY-A LACK OF PROPER SUPERVISION IS ONE OF THE MOST COMMON ALLEGATIONSMADE IN LAWSUITS REGARDING NEGLIGENCE IN SPORT & PHYSICAL ACTIVITYPROGRAMS.2) REDUCE STAFF-A WELL-DESIGNED FACILITY CAN BE ADEQUATELY SUPERVISED BY A MINIMUMNUMBER OF STAFF MEMBERS, THEREBY REDUCING OPERATING COSTS.
  12. 12. THE MAIN WAY TO CONTROL ACCESS INTO THE FACILITYIS THROUGH CREDENTIALS
  13. 13. THERE ARE 2 MAIN WAYS TO CONTROL ACCESSWITHIN THE FACILITY
  14. 14. HORIZONTAL CIRCULATION CONTROL-COMMON METHOD FOR MANAGING ACCESS TODIFFERENT PARTS OF A FACILITY WHEN THERE IS A NEEDTO SEPARATE AREAS ON THE SAME FLOOR
  15. 15. VERTICAL CIRCULATION CONTROL-COMMON METHOD FOR MANAGING ACCESS TODIFFERENT PARTS OF A FACILITY WHEN THERE IS A NEEDTO SEPARATE AREAS ON THE DIFFERENT FLOORS
  16. 16. WHAT IS THE D.I.M. PROCESS & ITS 3 BASIC STEPS?
  17. 17. WHAT IS THE D.I.M. PROCESS & ITS 3 BASIC STEPS?-A TOOL USED TO DEVELOP AN EFFECTIVE RISK MANAGEMENT PROGRAM-SHOULD BE USED AS AN ANTICIPATORY TECHNIQUE, NOT A REACTIONARY PROCEDURE-PROACTIVE VS REACTIVE-IF USED PROPERLY, THE PROCESS WILL HELP AN ORGANIZATION DECREASE THE CHANCE OFLITIGATION-STEPS:1) DEVELOPING-DEVELOP THE PLAN2) IMPLEMENTING-IMPLEMENT THE PLAN3) MANAGING-MANAGE THE PLANNO MATTER THE SIZE, EVERY ORGANIZATION SHOULD:-HAVE A RISK MANAGEMENT PLAN-NOT USE A BOILERPLATE PLAN-DEVLEOP THE RISK MANAGEMENT PLAN SPECIFIC TO THE ORGANIZATION
  18. 18. STEPS IN DEVELOPING THE RISK MANAGEMENT PLAN1) IDENTIFYING THE RISKS-MUST DETERMINE THE VARIOUS RISKS/LOSSES THAT MAY OCCUR2) CLASSIFYING THE RISKS-QUANTIFY RISKS IN TERMS OF FREQUENCY & SEVERITY3) SELECTING TREATMENTS FOR THE RISKSA) AVOIDANCEB) TRANSFER (INSURANCE)C) RETENTIOND) REDUCTION (EMPLOYEE TRAINING)

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