Public and Collaborative, Eduardo Staszowski, Parsons DESIS Lab
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Public and Collaborative, Eduardo Staszowski, Parsons DESIS Lab Presentation Transcript

  • 1. Public & Collaborative Eduardo Staszowski, PhD Director PDL@TNS DESIS-UK Public Service Collab November 13, 2013 Central  Saint  Mar,ns  College   London
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  • 3. Public & Collaborative a program of activities created to investigate the assertion that design can serve as a catalyst for social innovation in public services 03
  • 4. Premises •  assumption that citizens, especially as they become ever more connected, can collaborate with each other and with government and to improve their lives. •  new forms of collaboration where people, experts, and governments can work together to provide better public services (co-governance, co-design, and co-production). 04
  • 5. Peer-to-peer Services Carbon Reduction Innovation Units Social Cohesion Immigration Heathcare Youth and Recreation Services Sustainable Campus Neighborhood Revitalization 05 Affordable Housing
  • 6. Challenges •  not only a crisis of service delivery, but also a crisis of governability and political representation •  traditional silos separate government apparatus from community action •  disconnect and distrust of people in the public institutions, politicians, planners 06 Staszowski, E., Brown, S. and Winter, B. (2013) Reflections on Designing for Social Innovation in the Public Sector
  • 7. “Sorry for the inconvenience, we’re changing the country” 07 Staszowski, E., Brown, S. and Winter, B. (2013) Reflections on Designing for Social Innovation in the Public Sector
  • 8. Opportunities for Design a.  to enhance existing service structures b.  to contribute to the creation of the conditions/spaces where problems can be discussed, debated and eventually resolved c.  to imagine new forms of political participation and political possibilities 08 Staszowski, E., Brown, S. and Winter, B. (2013) Reflections on Designing for Social Innovation in the Public Sector
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  • 10. Project 1 Designing Services for Housing 10
  • 11. Strategy •  improving NYC HPD’s services and interfaces with current and potential residents of subsidized housing for low- and moderateincome New Yorkers •  affordable housing developments can provide space for new residents and neighbors to engage in new activities and collaborations 13
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  • 14. Outcomes •  How-to-guide: kit of service ideas for increasing tenants and landlords' understanding of the city’s housing maintenance code and protection of tenants’ rights; simplifying application processes for affordable units; improving information channels and physical spaces; and creating networks among neighbors for mutual support. •  Four pilots in course to enhance the affordable housing application process: new informational materials, hyper-local marketing strategy, housing ambassadors and NYC Housing Connect street team. 16
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  • 16. Download (Nov. 21) 11
  • 17. Project 2 Civic Service A platform to encourage interagency collaboration in local government and inspire civil servants to become social intrapreneurs within their agencies 19
  • 18. Strategy •  Exposure to Strategic Design •  Training in Critical and Creative Skills •  Networks for Collaboration •  Incubation of Ideas 20
  • 19. Forum •  Monthly lecture series just for civil servants. •  Safe space for inspiration, exploration and dialogue. 15
  • 20. Workshop •  Space for civil servants to acquire critical and creative problem-solving skills through project-based workshops. •  Work with municipal agencies as the workshop’s partners to tackle real, local problems. 15
  • 21. Project 3 Public Innovation Places Exploratory and experimental sites for working towards innovative solutions to public/social problems. They could be dedicated to the creation of networks and partnerships; launching projects, events, and platforms. 23
  • 22. TOP-DOWN “Public Innovation Places” •  Cultural brokers •  Knowledge diffusers •  Interpreter of demands BOTTOM-UP Government •  Policy makers •  Public services providers MIDDLE-UP-DOWN Middle-Up-Down 24 Design Creative Citizens •  Hidden social innovators •  Grassroots activists •  Tacit knowledge Adapted from Staszowski, E. (2011) From cultural heritage to social innovation. A design-driven, community-based model for sustainable cities
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  • 26. 28 “Co-op of Public Goods”
  • 27. Talking Transition 28
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  • 29. Project 4 Innovating in Public Education 31
  • 30. How students, teachers, families, and administrators can cocreate more collaborative, responsive, and engaging educational experiences? 15
  • 31. Download 33
  • 32. Journal Spring/Fall 14 34
  • 33. Thank you @desisparsons