Business Process Optimized


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A Rant against overengineering and complex system designs.

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Business Process Optimized

  1. 1. Business Process Optimized Myths about People ,Process ,Technology Rad Desiraju
  2. 2. RANT!! Systems are evolving into a complex maze of terms ,components, vendor products and eventually face failure due to marketecture All technology change is expounded from a vendor’s perspective and the innate tendency is to over engineer. Technology should be an enabler and nothing more !!
  3. 3. Story time … A viewpoint unraveled!! • A simple story ( a.k.a case study) • Antithesis to Complex Systems/Process Engineering a.k.a Over Engineering • The three simple rules
  4. 4. Some statistics for “our example” • World record in best time management. • Listed in “GUINESS BOOK of World Records”. • “Best in Overall Process Efficiency”- Harvard Business School. • Six Sigma Certified • ISO 2000 Certified
  5. 5. Some More Statistics • Error Rate : 1 in 8 million transactions • Six Sigma performance (99.999999) • Cost of service - Rs. 200/month ($ 4.00/month) • Standard price for all (Weight, Distance, Space) • 90 Million Turnover approx every year. [200,000*200=400,000,00 p.m. i.e 48 crore p.a.] • “No strike” record • Technological Backup : Nil.
  6. 6. What are we talking about ?? Lunch Box Delivery Organization for the largest metropolitan city in India (Mumbai) Est. 1880 Dell and Wal-Mart's Envy ?
  7. 7. A complex logistics system manages to deliver 200 000 hot meals to workplaces all over the city by 12.30pm every day.
  8. 8. Our Chief Antagonist  A dabbawalla - Job to carry and deliver freshly made food from home in lunch boxes to office workers and back.
  9. 9. Total area to cover: 60 Kms Number of boxes to deliver : 2,00,000 Tiffin Boxes i.e. 4,00,000 transactions every day. Time taken : 3 hrs
  10. 10. Logistics in motion
  11. 11. Systems Engineering for the illiterate
  12. 12. Principle 1 •Only three layers of management ( lean organization) •Tools of the trade ( two bicycles, a wooden crate barrow, Gandhi cap) •Pedal power, public transport, a simple system of color-coded lunchboxes KISS principle in its most basic form and a logistics management organization with NO FRIGGING COMPUTERS at all
  13. 13. Principle 2 Low-tech May be but Lean absolutely ( Process Efficiency ) The barely literate and barefoot delivery men who form links in the extensive delivery chain, There is no system of documentation at all. A simple color coding system doubles as an ID system for the destination and recipient. Takeaway: Just enough process and systems engineering for fulfillment of purpose
  14. 14. Principle 3 A Ode to the Human Element in Systems Engineering It’s all about PEOPLE , TECHNOLOGY is just an enabler. Technologists lose sight of the true purpose of technology. Purpose Driven Systems/Process Engineering
  15. 15. Parting Thoughts • The practice of Systems Engineering/Process Engineering - making long and rapid succession of sub optimal decisions made mostly in partial light. • Good Enough for each part is usually the best for the whole system (case for no over-engineering ) Always consider the gestalt component. (Consider the whole gamut). • Even more, the systems architectural decisions made today may not be viable in the future in rapidly changing industry. • Every Systems architecture lives in the threat of being obsolete, Every technology component has a Half Life. (State of fulfillment of purpose is temporal)
  16. 16. Fun Fact : The New York Times reported in 2007 that the 125 year old dabbawala industry continues to grow at a rate of 5-10% per year.
  17. 17. Business Process Optimized Rad Desiraju Enterprise Architecture Evangelist My Day Job – Enterprise Architect My mantra – Less is More My focus – Simple, Elegant Design that really works