areas of the site and
areas for further work
Ensure Library website
meets needs of
students at all COCC
success via the website
usability quite well:
BRLESC I, Early Electronic Computer. Photography. Encyclopædia Britannica Image Quest.
Web. 10 Dec 2012.
“Known problems” with
(databases, periodicals, peer
Users’ lack of information
Lack of clarity in differences
between catalogs, databases,
online e-book collections, etc.
and what can be found in
Too many options on Library
websites, especially for
District Of Columbia. Photography.
Encyclopædia Britannica Image Quest. Web. 11
What LibraryWebsites Can
Feel Like for Novice Users
1-4 terms 9-12
Time at COCC
HaveTaken a Library Class
Frequency ofVisits to
Library or Library Website
13 common tasks to try to complete on
Screen recorded using Blackboard (Bb)
Collaborate & notes taken during testing
After completing task portion, students
answered two short surveys in Bb
System Usability Scale (SUS)
16:04 16:50 16:57
1 2 3 4 5 6 7 8 9 10
Amount of Time Users Took to Complete 13 Tasks
Average (Mean): 29:21:08
No clear definition when searching COCC web
site library whether the information you are
looking for is located in the COCC library. I
couldn’t tell if I was still on the COCC website
or was directed towards OSU's website till it
loaded the screen.
Improvements in consistency in the interface
and reduction of options per screen would help
A more obvious link that would take me back
to the homepage.
Making a little less complex and having the
links on the left side a little more prominent.
Had I not taken [Lib 127] I think I would have
found the site much more difficult to navigate.
I had trouble figuring out that I had to click on
the arrow on the menu on the left on the
homepage in order to get a dropdown menu
with further choices.
Once I got down a path to find resources I had to
use the back button to get to the home page.
Lots of resources available
Icons on home page
Availability of help throughout the site
Improvements to “Subjects by Resources” page – both in
organization/presentation and location of link
Make video tutorials easier to find, more obviously linked
Needs to be more engaging/welcoming; too boring –
more color, pictures
Live chat widget instead of “Get a Live Answer” icon
Return of rotating images to home page rather than static
Improve Articles & More page to give students better idea
of what to do when they land there
Things in left menus are too hidden
Too much scrolling necessary on
articles, encyclopedias, subjects by resources pages
“Since they lack sufficient
skills for searching and
evaluating resources, it is
navigate successfully in an
overwhelming amount of
information.” (Lee, 2008)
RyoanjiTemple, Dry Stone Garden And Blossom, UNESCO World Heritage Site, Kyoto City, Honshu
Island, Japan, Asia. Photography. Encyclopædia Britannica Image Quest. Web. 11 Dec 2012.
Winter term project focusing on
Redmond, Madras, and Prinevillle students
and how the Library website can best serve
Migrating to Ex Libris’ Alma/Primo will
significantly change how people search for
library resources…in ways both foreseen and
This is also likely to have a significant impact on
our website. Sun Coming Up Over Horizon.
Photography. Encyclopædia Britannica
Image Quest. Web. 11 Dec 2012.
Brooke, J. (1996). "SUS: a "quick and dirty" usability scale". In P.W. Jordan, B.
Thomas, B. A.Weerdmeester, & A. L. McClelland. Usability Evaluation in Industry.
London:Taylor and Francis.
Dixon, L. , et al. (2010). “Finding articles and journals via Google Scholar, journal
portals, and link resolvers: Usability study results.” Reference & User Services
Quarterly 50.2 (170-181).
Lee, H. (2008). “Information Structures and Undergraduate Students.” Journal of
Academic Librarianship 34.3: 211-219.
Letnikova, G. (2008). “Developing a standardized list of questions for the usability
testing of an academic library web site.” Journal ofWeb Librarianship 2.2 (381-
Lown, C., Sierra,T. & Boyer, J. (anticipated 2013). “How Users Search the Library
from a Single Search Box.” College and Research Libraries. Pre-print.
McHale, N. (2008). “Toward a user-centered academic library home page.”
Journal ofWeb Librarianship 2.2 (139-176).
Swanson,T. & Green, J. (2011). “Why We Are Not Google: Lessons from a Library
Website Usability Study.” Journal of Academic Librarianship 37.3 (222-229).
Vakkari, P. & Huuskonen, S. (2012). “Search Effort Degrades Search Output but
ImprovesTask Outcome.” Journal of the American Society for Information Science
andTechnology 63.4 (657-670).