Sindhuja Sales Coaching 1.0


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Sindhuja's Sales Coaching Profile

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Sindhuja Sales Coaching 1.0

  1. 1. Sindhuja Rai Date of Birth: January 30, 1972 Address: Prosperity House, 41 Romain Roland Street, Pondicherry 605001, INDIA Tel: +91 936 760 1218 E-mail :, With over 19 yrs of versatile experience from different industries, Sindhuja is today a distinguished Sales Coach, Mentor and a Business Consultant. Sindhuja is uniquely equipped to work with organizations to assess needs, identify strengths, and design curricula that serve each client’s unique circumstance. Her approach works in tandem to maintain brand equity and uphold the ideals and vision each company embraces. With many available program designs, Sindhuja has a performance enhancement solution for virtually every need. She feels that when sales professionals obtain the appointments and make the calls, but don't close the business, a company must make a change quickly. Sales training isn't about "selling" someone on a product; it is about helping the person "buy" a solution that would truly serve them. Obstacle-free selling requires collaboration. When sales professionals understand they do not sit across the table from the person they are selling to, but are actually sitting on the same side of the table with their customer, collaboration takes hold. This is the missing mindset in most sales approaches. There are many training programs on Sales Training in class rooms. But the real test of all these trainings is in the Market Place – where real time customers pose real time objections. Her Sales Coaching Methodology goes out in the real market and assists the participants and helps them find solutions. Sindhuja teaches a Sales Performance through an easy-to-apply basic sales formula that is built on TRUST. This adaptable program is performance-driven and can be utilized in any industry, with any product or service. When followed and applied, sales professionals can yield tremendous results in a remarkably short period of time. Her customized approach utilizes a Pre-Skill Assessment tool that allows her to pinpoint your organization's unique needs and aptitudes. With this information, she can further define areas of opportunity and tailor the program to maximize results. Sindhuja’s Sales Coaching connects with your current situation and creates the program that will take you where you want to go. Beyond stellar sales results, Sindhuja’s Sales Coaching offers an opportunity for you to build rapport with prospects and customers, which translates into customers for life. Customers created through trusted relationships can add significantly to the bottom line over time through repeat business and referrals. These meaningful relationships also generate the opportunity for you - and your company - to further elevate your reputation and position within the marketplace.
  2. 2. HER CREDENTIALS Owner & Founder of Morphose – Training & Consulting ( Chief Consultant with thinQ dynamiQ – A Training & Consulting organization, based out of Mumbai ( Practicing Corporate Trainer, Sales Coach & Mentor Trained with Network TwentyOne - Ada, Michigan, USA (A leading Training & Development Organization focused on Personal, Entrepreneurial and Financial growth of individuals). Also pursuing a Leadership development Program from Network TwentyOne Graduate in Commerce from University of Delhi, New Delhi, India - 1992 Honours Diploma in Systems Management from National Institute of Information Technology, NIIT, Chandigarh, India. Certified Quality Lead Auditor for Quality Management Systems (QMS) from SPi, Manila PROFESSIONAL PROFILE Enterpreneur – Established and currently runs two businesses ventures Has clients from various global cultural backgrounds Has International Exposure with Professional Travel and Projects to Europe, U.S, South East Asia and Africa. Over 7 years of Corporate Training & Business Consulting Experience 12 years of Global Management Experience Business Experience Training & Consulting Services to Corporates, Institutions and Individuals in India. Her Areas of Specialization include - Advanced Age Selling Skills Client Servicing & Account Management Personal Effectiveness Team Management Financial Intelligence in 21st Century Marketing Strategy Development Internal Process Development & Improvement Some of her clients: Vodafone, Chennai, India (Store Marketing Plan) Lenovo, Pondicherry, India (Goal Setting Training) ICICI Bank, Pondicherry, India (Nutrition & Wellness Program) Citibank. Pondicherry, India (Skin Care & Nutrition Program)
  3. 3. Cooper Bussmann, Pondicherry, India (Personality Development program for Managers & Supervisors) Sony Center (Client Servicing & Sales Consulting) Shasun Chemicals, Pondicherry, India (Team Management Training) Whirlpool India, Pondicherry, India (Team, Positive Thinking, Time Mgt, Work-Life Balance Trainings) Residency Group of Hotels, Pondicherry, India (Sales Coaching, Personality Types Training) Creart -Boutique & Café (Launch Marketing Plan) Hotel Sunway GRT Grand, Pondicherry, India (Phone & Face to Face Communication Training) Hotel Atithi, Aitken Spence Hotels & Resorts, Srilanka (Launch Marketing Plan) Sri Manakula Vinayagar Engineering College, Pondicherry, India (Campus placement Training) Work Experience Been associated with different industries including Hospitality, Travel, IT, BPO, E-Commerce, Legal & Immigration, Publishing Services, Training & Consulting. Areas of her Expertise Operations Marketing Strategy Business Development Client Relationship Management Human Resource Management Corporate Training Vendor Management Key Strengths: Excellent Communication and Interpersonal Skills Understanding of People at all Levels and the Management Vision Quick Learner and Flexible to work in any Environment Good Analytical, Administrative and Managerial skills Understanding of Processes in line with ISO Standards True Service, Customer Satisfaction, Quality & Metrics focused Profiles Handled SPi, Pondicherry, INDIA Sr. Manager – Quality & Projects Responsibilities: • Managed a team of Project Coordinators who interact with publisher contacts out of US and UK. • Management Representative for Quality for Spi Books Team. • Work with different functions to seek process improvements and update the QMS subsequently. • Metrics Orientation and Interaction with corporate quality team on Continous improvement program • Created an Escalation Management & Metrics Management System for the organization.
  4. 4. Sapient Corporation Inc, Cambridge, MA, USA Sr. Immigration Associate (Legal) Responsibilities: • Manage and control all visa, immigration processes for staff travel to US & Europe • Strategize & build processes, train staff to reduce turnaround time for visas. • Co-ordination with Legal bodies and Embassies • Spearhead the People Movement policies to ensure clarity of entitlements for people moving from one country to another The Times of India, New Delhi Manager - Customer Care (Times Internet Division) Responsibilities: • Manage and control customer queries & feedback. • Strategize, Train & Set up outsource activities for customer care department • Manage order-booking system on phone using outsourced call centres for various projects. • Spearheading new initiatives & innovations for business development in coordination with TOI approved call centre. • Successfully conceptualized & set up outsourced call center & email management for customer care issues. Consulate General of India, Durban, South Africa Assistant to Consul General & Trade Commissioner Responsibilities: • Development of business via international events, trade exhibitions and bilateral cooperation between India & South Africa • Explore and organize network of possible business and trade investments between both the countries • Regular Consular activities for visa and immigration services • Human Resource & Administrative management of local non diplomatic staff. Harvey World Travels, Durban, South Africa Sr. Manager - Tours and Administration Responsibilities: • Developed and Implemented special Tours for Indians and South Africans • Organized Golf Tours in India for South Africans. • Worked with the Department of Tourism, Kwa-Zulu Natal for promotion of their of South African tour destinations Daksh E-Services Private Limited, Gurgaon, India Manager – Operations Responsibilities: • Recruitment, Selection, Induction and Training for new employees during the inception of the company.
  5. 5. • Planned & Operated the transition of the complete process of Amazon Management from Seattle, Washington, USA to India. • Competency mapping & manpower planning. • Managing 200+ employees engaged on, and Internet projects consisting of 5-7 team leaders & Quality editors on shifts. • Maintaining all personnel and HR activities for the complete shift assigned. • Employee development, appraisal, performance evaluation and Team Trainings. • Design motivational activities & disciplinary actions. • Sole operational interface between India Centre & clients & translate their core business values into everyday operational practices. • Designed & implemented motivational programs like "Hall of Fame" award during peak season (Dec 2000) to maintain consistent level of quality & quantity. Infovision, New Delhi, India RESC Manager for Microsoft India Responsibilities: • Reporting to Vendor Mgr, MS India, Program Manager (MCP) & MS Redmond • Regional Management for Indian Sub Continent for Microsoft Education Service Centre. • Responsible for setting up the call centre fro RESC - Microsoft in India. • Managed a team of 5 customer service representatives and Trained them on the RESC systems • Management of customer response & resolution time of 48 hrs. Conduct quality audit. • Smoothened process of escalations and reverts of vendors. • Improved processes involved to close issues in least time and reduce customer issues. • Department received maximum "Thank You" mails ever received by Micro Soft. ITC Limited, New Delhi, India Travel Consultant Travel House Ltd is a subsidiary of ITC Group Ltd Group. Worked exclusively for outbound tours department - ITC holidays. Responsibilities: • Responsible for Sales, Promotions & Market Research. • Sales of Holiday Packages to FITs & Groups. • Organizing all travel requirements including air ticketing, Visa, Forex, Hotel and transportation. • Conducted & organized departure of maximum passengers for the Sharjah Cricket Cup in UAE in Dec 1997 in comparison to any other travel agent. • Operated and escorted 70 passengers to Kathmandu, Nepal.
  6. 6. Hotel Intercontinental, New Delhi, India Senior Sales Executive Responsibilities: • Ensuring maintenance of Sales Network of Corporates, Embassies & UN Bodies • Formulation of Local Sales & Marketing Policies • Organized conferences, events & banquet functions for clients • Forecasting Sales & Budgeting • Conducting Market Surveys & Analysis to identify low & high potential clients Sindhuja believes: “Big things happen, when you do the little things right!”