Retail banking
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  • 1. RETAILBANKING CREATED BY TRUPTI K & SHATABDI R
  • 2. INTRODUCTIONTypical mass market banking in whichindividual customers use local branches oflarger commercial banks.Aims to be the one-stop shop for as manyfinancial services as possible on behalf ofretail clients
  • 3. Retail banking sector is characterized bythree basic characteristics : Multiple products Multiple channels of distribution Multiple customer groups
  • 4. WHY RETAIL BANKING?Changing customer demographic demands.Higher penetration of technology.Reduction of cost.Market demands and challenges.Needs of individual customers.
  • 5. ADVANTAGESRetail deposits are stable and constitutecore deposits.They are interest insensitive and lessbargaining for additional interest.Retail banking increases the subsidiarybusiness of the banks.Retailbanking results in better yield andimproved bottom line for a bank.Retailsegment is a good avenue for fundsdeployment.
  • 6. DISADVANTAGESDesigning own and new financial products isvery costly and time consuming for the bank.This does not allow banks to exploit theadvantage of earning huge profits from singlecustomer as in case of wholesale banking.Though banks are investing heavily intechnology, they are not able to exploit thesame to the full extent.
  • 7. CHALLENGES OF RETAILBANKINGThe issue of money laundering is veryimportant in retail banking. This forces allthe banks to consider seriously all thedocuments which they accept whileapproving the loans.Banks are expected to take utmost careto retain the on going trust of the public.
  • 8. Customer service should be at the end all inretail banking.Innovative strategies to meet customer’sneeds and requirements in terms of services,products etc.Dependency on technology has brought ITdepartments additional responsibilities Security Level
  • 9. The efficiency of operations would providethe competitive edge for the success inretail banking in coming years.The customer retention is of supremeimportant for the profitability in retailbanking businessAcute shortage of manpower talent of thisspecific nature, modern banking professional,for a modern banking sector.
  • 10. LIST OF BANKSState Bank of IndiaHDFCICICI BankPunjab National BankHongkong & Shanghai Banking Corp(HSBC)Kotak Mahindra BankSundaram BankOriental Bank of CommerceUTI Bank (AXIS Bank)Punjab National bank(PNB)
  • 11. Thank You!!