When BPM Meets EIM (OpenText)

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What happened when our industry leading Business Process Management (BPM) suite met OpenText's Enterprise Information Management (EIM) suite? Learn more here...

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When BPM Meets EIM (OpenText)

  1. 1. Think again… Unleash the Power of Information 1
  2. 2. Unleash the Power of Information 2
  3. 3. ResultCollaborationImageCommunicationStrategyTaskAnalysisLocation Unleash the Power of Information 3
  4. 4. When BPM meets EIM…. We bring together Unleash the Power of Information 4
  5. 5. When BPM Meets EIM, y Unleash the Power of Information 5
  6. 6. y Executive Enterprise Architect Legal Analyst Process-Enabled Applications DeveloperMarketing Developer Reviewer Marketing Comm Processor Data Entry Researcher Unleash the Power of Information 6
  7. 7. Unleash the Power of Information 7
  8. 8. A Better Way to Reach Customers Deliver content to your customers and partners easily across all channels: web, mobile, and social Create a richer, more interactive online experience across multiple without sacrificing information governance requirements Analyze the success of new product launches with web and social analytics Marketing Unleash the Power of Information 8
  9. 9. A Better Way to Communicate Deliver rich web user experiences Engage with customers right away thanks to Social Media capabilities on the website Instantly repurpose content for mobile delivery, for publishing to social networks and for creating a dedicated microsite Marketing Communications / Web Design Unleash the Power of Information 9
  10. 10. A Better Way to Measure Results Leverage Web and Social Analytics Use real-time information to answer questions impacting online business Analyze the evolution of answers over time Behind the Firewall web and social analytics solution - data is kept inside the firewall Marketing Manager Unleash the Power of Information 10
  11. 11. A Better Way to Offer New Products and Services Transform ordinary communications into powerful one-to-one marketing channels Use everyday documents such as invoices, statements and bills to offer promotions and to generate sales opportunities Deliver customer communications via any channel they desire: web, mobile, email, fax, post, etc. Marketing Communications Unleash the Power of Information 11
  12. 12. Unleash the Power of Information 12
  13. 13. A Better Way to Capture Information | Business Process Management Help | Settings | Logout Automate capture-driven processes and cases Transform paper and electronic documents / forms into actionable information Improve document preparation, manager approvals, and back office-routing Eliminate lost or misfiled documents Find documents faster with automated metadata collection Knowledge Worker Unleash the Power of Information 13
  14. 14. A Better Way to Work with Content in Context | Business Process Management Susan Jones Help | Settings | Logout Integrate all information sources within the context of the task, including structured & unstructured data Access all related work in one single screen Ensure all necessary work is completed Eliminate paper and manage versions, archival, discussion history, etc. Knowledge Worker Unleash the Power of Information 14
  15. 15. Do Work | Business Process Management Susan Jones Help | Settings | Logout See today’s work and its statusWorking way through estimates Find reminders for work in progress Track my personal performance Let my manager know how I’m doing now Read important news/events Knowledge Worker Unleash the Power of Information 15
  16. 16. A Better Way to Access Legacy Systems | Business Process Management Susan Jones Help | Settings | Logout Integrate data from legacy systems Abstract users from the back-end complexity Eliminate switching between applications Data accessed and updated via web services, legacy APIs etc. Deliver “single view” of the customer and related entities Knowledge Worker Unleash the Power of Information 16
  17. 17. A Better Way to Meet Customer Demands | Business Process Management Karen Mackintosh Help | Settings | Logout Examine business trends Monitor SLA’s and respond to potential bottlenecks Manage team productivity and workload balancing Escalate work priorities Manager Unleash the Power of Information 17
  18. 18. A Better Way to Allocate Work | Business Process Management Graham Arnold Help | Settings | Logout Ensure highest productivity when managing hundreds to thousands of workers. Intelligently allocate work based on backlog, time, skills, and schedule. Support “push”, “pull” and hybrid models for work selection as needed Simulate expected service level attainment. Supervisor Unleash the Power of Information 18
  19. 19. changes the way you interact Unleash the Power of Information 19
  20. 20. Collaborate| Business Process Management Karen Mackintosh Help | Settings | Logout Provide real-time guidance for in-flight business processes Expert search as a social BPM capability Details of the case are populated to the IM window, providing context. Conversations are captured in a decision audit trail. Unleash the Power of Information 20
  21. 21. A Better Way to Work from Anywhere Deploy mobile- enabled, hybrid location, or on-premise apps Provide thin-client mobile apps for any device Collaborate around key events and initiate tasks within a secure environment Customers and agents can initiate work, upload, check status; Employees can process work and collaborate Unleash the Power of Information 21
  22. 22. A Better Way to Share Process Information Securely A simple web interface makes accessing and sharing content easier than ever. Ensure that audit trails, version control, and permissions are maintained and enforced. Instantly synchronize content across any number of computers, tablets, and other devices, ensuring that users always have the latest copy of documents they’re working with. Unleash the Power of Information 22
  23. 23. A Better Way to Guide Process Outcomes Contextualize advice and recommendations to deliver the desired business outcome Guide workers to next best action based upon crowd-sourced guidance Share and capture guidance to process and case repositories Deliver key nuggets of advice to the right people at the right time Unleash the Power of Information 23
  24. 24. A Better Way to Communicate with Customers Engage more profitably with customers by leveraging personally relevant information Rapidly and directly create process-related content to support cross/upsell offers and campaigns Control how and when content is included in customer correspondence Turn this… …into this! Marketing Unleash the Power of Information 24
  25. 25. manage information… Unleash the Power of Information 25
  26. 26. A Better Way to Set Policies on Information Administer corporate policies locally within SharePoint Manage governance and archiving from SharePoint As new sites are created in SharePoint, automatically apply the correct governance policy Network Admin Unleash the Power of Information 26
  27. 27. A Better Way to Manage Records Reduce risks associated with audit and litigation Maintain and dispose of process-related content according to defined policies and legally approved methods Verify the integrity of business practices with complete audit trails Make the complexity of records management transparent to end users. Legal Unleash the Power of Information 27
  28. 28. A Better Way to Automatically classify documents for with the proper record keeping policies Specify file and case folder versions to archive. Establish Rules and schedules for information archiving Fully restore information sites from corporate archives Compliance Officer and IT Pro Unleash the Power of Information 28
  29. 29. Unleash the Power of Information 29
  30. 30. A Better Way to Deliver Process and Case Applications | Business Process Management Troy Anderson Help | Settings | Logout Fast-start solutions to support rapid deployment and shorter time to deliver real business value Proven ability to support all business processes within a single process framework Case types are extensible & configurable by senior end users, supervisors – designed by people, built for change! Supervisor Power User Unleash the Power of Information 30
  31. 31. A Better Way to Align Governance Policies | Enterprise Architecture Help | Settings | Logout Map governance and compliance requirements across the organization Identify cross-functional gaps or risks before the business is impacted Create and easily update governance policies and relationships Network Compliance Legal Knowledge Enterprise Admin Officer Worker Architect Unleash the Power of Information 31
  32. 32. A Better Way to Collaborate on Process Design | Enterprise Architecture Help | Settings | Logout Business Analyst / Architect Unleash the Power of Information 32
  33. 33. A Better Way to Design for Change | Business Process Management Help | Settings | Logout Visual drag-and-drop modeling environment Pre-built tasks for faster development No code deployment Pre-built data, content, and application integration Process Architect Unleash the Power of Information 33
  34. 34. A Better Way to Adapt for Change Optimize investment choices using a no-risk sandbox Improve collaboration for process design Imitate Process behaviour and results faster than real life Discover bottlenecks ahead of implementation Business Analyst / Architect Unleash the Power of Information 34
  35. 35. Finance Public Sector Commercial Unleash the Power of Information 35
  36. 36. Looking for more information on OpenText EIM? bit.ly/OT_EIM Want more onOpenText BPM? bit.ly/OT_BPM Unleash the Power of Information 36
  37. 37. Thank YouIf you would like a copy of this presentation, please send an email request to processspecialist@opentext.com. Unleash the Power of Information 37

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