BadassDouble-Loop Learning*    From Judgmental to Good Judgement    Derek W. Wade       Susan Eller, R.N. M.S.N.    @derek...
“Mastery of others is strength; mastering yourself is true power.”          - Tao Te Ching
Need • team transparency for self-organizationGoals • build trust • do less “telling” and more “understanding” • uncover c...
IntroSimulation Scenario 1  • scenario brief - planning  • background -    honeyifixedit.com  • sim - implicit frames  • d...
Scenario 1 - Situation  Planning for next Sprint   Learning Objectives implicit vs. explicit frames
Scenario 1 - Background
Scenario 1 - Background
Scenario 1 - Background
Scenario 1 - Background
Scenario 1 - Background
Scenario 1 - SimulationA planning meeting for next Sprint.Observe and get ready to coachthe PO and SM
Scenario 1 - Debrief
Mental Frames
Vandalism?
Art?
observable inferredobservable  Image: http://urbandocent.blogspot.com
Inferred   Actual   Frame           Action          Outcome   Frame          What They Did   Effects & ReactionsWhy We Thi...
Inferred   Actual   Frame           Action          Outcome   Frame          What They Did   Effects & ReactionsWhy We Thi...
Actual                   Action          Outcome  Frame           What They Did   Effects & ReactionsWhy They Did It
Actual                   Action          Outcome  Frame           What They Did   Effects & ReactionsWhy They Did It
Advocacy/Inquiry“I noticed that observable fact .I’m (surprised, concerned, think there’s a real problem)because here’s wh...
Scenario 2 - Situation  A team Daily Standup,  two days before an  end-of-month deploy      Learning Objectivespractice us...
IntroSimulation Scenario 1  • scenario brief - meeting  • background -    honeyifixedit.com  • sim - implicit frames  • de...
Scenario 2 - Background
Scenario 2 - Background
Scenario 2 - Background
Scenario 2 - Background
Scenario 2 - Background
Scenario 2 - Problem
Scenario 2 - Simulation  It’s noon.  Time for your Standup.
Scenario 2 - Debrief • Feelings/Facts • Implications • Generalization • What can we do...  ...at work?
Badass Double-Loop Learning    From Judgmental to Good Judgement       Thank You!Derek W. Wade         Susan Eller@derekww...
Credits                Photos                                                WorksBikes                                   ...
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Bad-Ass Double-Loop Learning (From Judgmental to Good Judgement)

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Slides from an experiential simulation session on effective interactions -- given first at San Francisco Agile 2011 conference (SFAgile2011) and then Agile 2011 Salt Lake City (Agile2011)

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Bad-Ass Double-Loop Learning (From Judgmental to Good Judgement)

  1. 1. BadassDouble-Loop Learning* From Judgmental to Good Judgement Derek W. Wade Susan Eller, R.N. M.S.N. @derekwwade @s_eller dwade@kumido.com simcenter.se@gmail.com
  2. 2. “Mastery of others is strength; mastering yourself is true power.” - Tao Te Ching
  3. 3. Need • team transparency for self-organizationGoals • build trust • do less “telling” and more “understanding” • uncover common groundLearning Objectives • the “mental frames” model • what happens when frames aren’t explicit • practice in using an “uncovering” technique
  4. 4. IntroSimulation Scenario 1 • scenario brief - planning • background - honeyifixedit.com • sim - implicit frames • debriefFrames & Advocacy/InquirySimulation Scenario 2 • scenario brief - daily standup • additional background • sim - advocacy/inquiry • debriefClose
  5. 5. Scenario 1 - Situation Planning for next Sprint Learning Objectives implicit vs. explicit frames
  6. 6. Scenario 1 - Background
  7. 7. Scenario 1 - Background
  8. 8. Scenario 1 - Background
  9. 9. Scenario 1 - Background
  10. 10. Scenario 1 - Background
  11. 11. Scenario 1 - SimulationA planning meeting for next Sprint.Observe and get ready to coachthe PO and SM
  12. 12. Scenario 1 - Debrief
  13. 13. Mental Frames
  14. 14. Vandalism?
  15. 15. Art?
  16. 16. observable inferredobservable Image: http://urbandocent.blogspot.com
  17. 17. Inferred Actual Frame Action Outcome Frame What They Did Effects & ReactionsWhy We ThinkWhy They Did It They Did It
  18. 18. Inferred Actual Frame Action Outcome Frame What They Did Effects & ReactionsWhy We ThinkWhy They Did It They Did It
  19. 19. Actual Action Outcome Frame What They Did Effects & ReactionsWhy They Did It
  20. 20. Actual Action Outcome Frame What They Did Effects & ReactionsWhy They Did It
  21. 21. Advocacy/Inquiry“I noticed that observable fact .I’m (surprised, concerned, think there’s a real problem)because here’s what I would do/think...I’m curious what you were thinking whenabove observable fact.”
  22. 22. Scenario 2 - Situation A team Daily Standup, two days before an end-of-month deploy Learning Objectivespractice using advocacy/inquiry to “uncover” frames
  23. 23. IntroSimulation Scenario 1 • scenario brief - meeting • background - honeyifixedit.com • sim - implicit frames • debriefFrames & Advocacy/InquirySimulation Scenario 2 • scenario brief - daily standup • additional background • sim - advocacy/inquiry • debriefClose
  24. 24. Scenario 2 - Background
  25. 25. Scenario 2 - Background
  26. 26. Scenario 2 - Background
  27. 27. Scenario 2 - Background
  28. 28. Scenario 2 - Background
  29. 29. Scenario 2 - Problem
  30. 30. Scenario 2 - Simulation It’s noon. Time for your Standup.
  31. 31. Scenario 2 - Debrief • Feelings/Facts • Implications • Generalization • What can we do... ...at work?
  32. 32. Badass Double-Loop Learning From Judgmental to Good Judgement Thank You!Derek W. Wade Susan Eller@derekwwade @s_ellerdwade@kumido.com simcenter.se@gmail.comgplus.to/derekwwadewww.derekwwade.netwww.kumido.com
  33. 33. Credits Photos WorksBikes Argyris C, Putnam R, Smith DM. Action science:Ozier Muhammad/The New York Times concepts, methods and skills for research and intervention. San Francisco (CA): Jossey-Bass; 1985 Mathieu, John E.; Heffner, Tonia S.; Goodwin,HoneyIFixedIt website: Gerald F.; Salas, Eduardo; Cannon-Bowers, Janis A.www.a-1appliance.com (2000) The influence of shared mental models on team process and performance. Journal ofwww.searspartsdirect.com Applied Psychology, 85(2), 273-283www.mcmaster.com Rudolph, J. W., Simon, R., Rivard, P., Dufresne, R. L., & Raemer, D. B. (2007). Debriefing with goodFlight Simulator judgment: Combining rigorous feedback with genuine inquiry. Anesthesiol Clin, 25(2), 361-76.revistaaerea.comGrafitti/Gallerywikimedia commonsarchdaily.net*awesome title from Mike Sutton @mhsutton in conversation with Derek and Benjamin Mitchell @benjaminm Special thanks to Dan Neumann @Dan_SB & Susan DiFabio @skdifabio

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