Operationalizing Voice Biometrics

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Your existing voice recording infrastructure and metadata can be used in the battle against fraud and to protect your contact center. NICE Systems will show you how existing call recording, call monitoring and analytic fabrics can be leveraged to build the voice prints that become the foundation for voice-based authentication and fraudster detection, as well as how to operationalize voice biometrics to achieve real business value and a compelling ROI. -- Elad Hoffman, Real Time Authentication Solution Manager, NICE Systems

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Operationalizing Voice Biometrics

  1. 1. Operationalizing Voice Biometrics Powered by voice biometrics
  2. 2. 2 Good old phone calls are still here…
  3. 3. 3 The contact center is increasingly under attack
  4. 4. 4 Business needs for this new reality Protect the good guys Keep the bad guys out 1 2
  5. 5. 5 Voice biometrics is the linchpin
  6. 6. 6 .. but how do I operationalize voice biometrics ? ENROLLING CUSTOMERS FRAUD ALERTS SECURE ACCESS TO AUDIO REAL-TIME AUDIO ANALYSIS SCALABLE ROLLOUT AGENT DESKTOP INTEGRATION MULTI-LAYERED PROTECTION FRAUD CASE MANAGEMENT SYSTEM INTEGRATION MULTI-FACTOR AUTHENTICATION LEVERAGE EXISTING INFRASTRUCTURE REAL-TIME AGENT GUIDANCE
  7. 7. YOU NEED THE RIGHT PARTNER WITH THE RIGHT EXPERTISE & EXPERIENCE 7
  8. 8. NICE is there to operationalize voice biometrics Partnering with global leaders in voice biometrics Experience and expertise in CC and fraud Metadata associated with call and agent desktop Leverage your recording platform Multi-layered platform for Fraud & Authentication
  9. 9. THANK YOU

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