Introducing the Pronto Way
                  The service designed from the ground up with you in mind.


                 ...
Meet Pronto   Back when I was responsible for Windows SBS at Microsoft I
                           thought a lot about th...
Website & Content
             Why our service matters and why you need it more than ever…




August 15, 2010            ...
Small Businesses increasingly use search to
                                                                        find p...
The web – site, newsletters, content,
                                                                        is key in sh...
In a nutshell, it’s vital to your business. However,
                  chances are you have neither the time, resources, o...
How we help companies just like yours
                  By providing the time, expertise and execution you’re lacking.



...
“Derek has a deep understanding of managed
                                              service providers and the challen...
“Pronto Marketing has made the process of
                                            having a professional actively maint...
“Derek's group Pronto Marketing has really done
                                                 a fantastic job with our ...
“EGiS Technologies is now getting qualified sales
                                                  leads from our web sit...
“Derek and his team were hired by me to refresh
                                                 Evolve IT's online presen...
“We’re very excited about this new development.
                                            Having a website of our own is...
And there’s more
                  Online isn’t a website, it’s a system we manage for you.




August 15, 2010           ...
Monthly Newsletter
                                         Included with Pronto’s Service
                               ...
We win with Local SEO
                                                                   Smart Strategy + Tactical Executi...
Pronto SEO Kicks-In
                                                 Methodical Process = Results
                        ...
Campaign Landing Pages
                                    Landing Pages when you need them
                              ...
Pay-per-Click Campaigns
                                         Search Marketing Lead Generation
                        ...
Web, SEO and Email Analytics
                                                    Set-up and Managed for you
              ...
SEO Case Study: Pronto and Kutenda
                                                                           Results are ...
Client Portal & Support Desk
                                                 Full service web and marketing
             ...
Feeling Special?
                  We understand you have unique needs and requirements.




August 15, 2010              ...
Integrated ConnectWise, soon Autotask
                                                 We have launched ConnectWise integr...
Bringing the brand experience to Zendesk
                                                 Paul Koop, PK Consulting ask for...
Integrated logon to ConnectWise and NTR
                                                 Jamison West, JWCS, wanted the li...
Interactive Collateral with Issuu
                                                   Steve Shaheen, Add-On Data, had a ser...
Connecting: Microsoft, Twitter and RSS
                                                  Kelvin Kirby, Technology Associat...
Ecommerce and CRM with InfusionSoft
                                                Craig Petronella, Petronella Computer
...
Live Customer Support with LiveZilla
                                                  Scott Tyson, Entelitech wanted link...
Live Customer Support with WhosOn
                                                Trent Peters, Umbrella Medial Systems, w...
LinkedIn, Twitter and Facebook
                                                 Chris Timm, TCG Computer Services, keeps h...
Custom Flash and Live Chat with WebAlive
                                                 Kent Schumann, SlingStone IT, us...
RSS Subscriptions and Blog Feeds
                                                 Dave Sobel, Evolve Technologies, is an a...
Embedded Video with YouTube
                                                Michael Cocanower, itSynergy, has an EMR
     ...
Unique Client Assets – Photo Libraries
                                                            Jon Lawrence, Data Bala...
What Clients Say about the Pronto Way
                                          Our Focus is our Client
                  ...
That’s the Pronto way
                  Delivered with dedication and a relentless focus to make it great for you.




Aug...
What are you waiting for?
                  Email or schedule a call today.
                  derek@prontomarketing.com
  ...
We focus 100% on helping MSPs and IT Service Providers get
              About Pronto   their online marketing in gear. Fr...
“Pronto Marketing seems like my own marketing
                    department. The one-on-one attention I received while
  ...
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Introduction to Pronto Marketing

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An overview of our work, services and clients sharing what it's like to work with Pronto for MSP Marketing.

Pronto Marketing
www.prontomarketing.com

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Introduction to Pronto Marketing

  1. 1. Introducing the Pronto Way The service designed from the ground up with you in mind. “I've never really put much store in the website in the past. It was there as more of a virtual card, nothing more. You already proved me wrong and I haven't even progressed with the newsletter and other content yet. This past week I've had two website driven enquiries. The first I've met and am sending contracts to. They've said they will sign. The second I meet tomorrow. If both of these go through then the extra revenue generated will likely pay for your services for the first year. And presumably this is just the start. If I was wearing a hat I'd eat it I think I'd be reaching for the salt and pepper.” Stuart Sanders Managing Director Business Information Technology Solutions August 15, 2010 © Pronto Marketing 2010 Page 1
  2. 2. Meet Pronto Back when I was responsible for Windows SBS at Microsoft I thought a lot about the challenges our smaller partners had with marketing. When, after 12+ years, I left Microsoft I founded Pronto Marketing with the sole focus to help small and mid-sized IT service providers get their marketing in gear. For these I know your To Do list is long, clients come first while updating your website or putting together a newsletter is always something you’ll do “next week”. What Pronto provides is a service to proactively take care of this and more. You might think of us as Managed Services for Marketing. You outsource to us and we do the execution. We are on a journey to create a unique business, that in this industry hasn’t existed before. What Seth Godin calls a “Purple Cow”. Something truly remarkable. Each and every day we listen to our clients, peers, colleagues and mentors and set out to deliver a one-of-a-kind experience for our clients. Derek Brown August 15, 2010 © Pronto Marketing 2010 Page 2
  3. 3. Website & Content Why our service matters and why you need it more than ever… August 15, 2010 © Pronto Marketing 2010 Page 3
  4. 4. Small Businesses increasingly use search to find professional services; your Website is key to moving past consideration. The majority of searchers narrow their consideration sets of possible businesses sharply based on their experience with the search result websites. • When people seek out services companies with whom they have had no prior interaction, a positive online recommendation or a negative review can a crucial deciding factor for a potential client. • 44% of online adults have searched online for information about someone whose services or advice they seek in a professional capacity, like a doctor, lawyer or plumber.” • Most respondents considered 1-5 companies in their research • However 51% only contact one company based on their research experience. “Online reputation matters: 44% of online adults have searched for information about someone whose services or advice they seek in a professional capacity.” http://pewinternet.org/Reports/2010/Reputation-Management/Part-3/Searching-for-others.aspx?r=1 TMP Directional Marketing & comScore Local Search Study, Q1 2007 August 15, 2010 © Pronto Marketing 2010 Page 4
  5. 5. The web – site, newsletters, content, is key in shaping opinions • Of businesses looking for professional services, 41% indicated the company website as likely to influence their opinion – second only after personal contact with a firm. • 21% indicated that finding a company in search results influenced their opinion. • 39% indicated white papers and case studies and 13% indicated online webinars as important. • E-mail and Newsletters are the preferred method for ongoing communication. • Overall, online and digital content is the preferred media for communication Online was key both as a driver of opinion and as a delivery method for the broadest range of content sources. Engaging professional services firms © The Economist Intelligence Unit Limited 2008 August 15, 2010 © Pronto Marketing 2010 Page 5
  6. 6. In a nutshell, it’s vital to your business. However, chances are you have neither the time, resources, or inclination to create, manage and maintain an effective online presence – much less a marketing machine. August 15, 2010 © Pronto Marketing 2010 Page 6
  7. 7. How we help companies just like yours By providing the time, expertise and execution you’re lacking. August 15, 2010 © Pronto Marketing 2010 Page 7
  8. 8. “Derek has a deep understanding of managed service providers and the challenges they face in marketing their services. Derek is able to produce excellent results for us with our website, whitepapers, newsletter and SEO because of his knowledge of our industry. One of the things I admire about Derek is his ability to develop a systematic process for everything his company does, this ensures consistency and reliability in their service delivery. I'm usually waiting for my vendors to catch up with me, so it's rare to find a partner like Derek and Pronto who turns things around so fast that they are usually waiting for me!” Sam Gridley President Integrated Technologies When we set to work with Sam at Intech we didn’t talk about page limits – we talked about Sam’s idea for “Problems we Fix”. For the banners we had over five rounds to get the right casual Hawaii feel to the photos. http://www.intech-hawaii.com/ August 15, 2010 © Pronto Marketing 2010 Page 8
  9. 9. “Pronto Marketing has made the process of having a professional actively maintained website simple and affordable.” Curtis R. Hicks, II President and CEO Center for Computer Resources For Curt at CCR we have two websites, his main corporate site as well as a mini- site focused on the healthcare vertical. Ranked #1 in Google search results for “EMR Michigan”. http://ccr1.com http://www.emrmichigan.com August 15, 2010 © Pronto Marketing 2010 Page 9
  10. 10. “Derek's group Pronto Marketing has really done a fantastic job with our website development. Derek took a complicated process of building a site and made it an easy to work with system, building for us a site to our design specifications. More importantly, he has taken ongoing responsibility for content updates, keeping the site fresh and new. He's engaging, personable, and knowledgeable, and leads a highly engaged team. I highly recommend his work.” Dave Sobel CEO Evolve Technologies Dave had a very specific brand image we worked with. We migrated his existing blog content and dozens of pages of press releases, news articles, videos and more. Ranked #1 in Google search results for “Washington DC computer network support” http://www.evolvetech.com August 15, 2010 © Pronto Marketing 2010 Page 10
  11. 11. “EGiS Technologies is now getting qualified sales leads from our web site which Derek and the Pronto team created and now manage for us!” July 25, 2010 Top qualities: Great Results, Expert, Good Value” Monte Monteleagre President Egis Technologies We’ve worked hard with Monte and his team to build unique banners based on his support cars – giving a personal brand touch to the site and his service. Ranked #1 in Google search results for “business IT support Omaha”. http://www.egistech.com August 15, 2010 © Pronto Marketing 2010 Page 11
  12. 12. “Derek and his team were hired by me to refresh Evolve IT's online presence and marketing strategies. His marketing expertise was evident from the outset given the fact I was compelled to find out more after receiving an EDM piece from him. Derek is committed to working with his customers in partnership rather than simply being a supplier of services. He encourages feedback and is not satisfied until his customer is. Derek operates in a niche market, offering a unique service which adds great value to our company and no doubt to any company like ours.” Clayton Moulynox Business Development Manager Evolve IT It took a few months working closely with Clayton at Evolve IT to get the site he wanted. In the middle he got busy collecting their SBSC Partner of the Year award in the US. Meanwhile we ran with his “Set You Free” idea. http://www.evolveit.com.au August 15, 2010 © Pronto Marketing 2010 Page 12
  13. 13. “We’re very excited about this new development. Having a website of our own is a big milestone, and we hope that this new site will help our company grow. We’ve made the website for both existing clients and for people and groups who are interested to know more about what we do here at InSwift,” Ryan Foster President InSwift To announce the new site we developed a press release and placed it on ten distribution websites. A $99 add-on service available to all Pronto clients. http://www.inswift.com August 15, 2010 © Pronto Marketing 2010 Page 13
  14. 14. And there’s more Online isn’t a website, it’s a system we manage for you. August 15, 2010 © Pronto Marketing 2010 Page 14
  15. 15. Monthly Newsletter Included with Pronto’s Service • Mailing list management • Monthly newsletter production • Content development and customization with news and offers for each participating client • Email service provider account costs included • Differentiated content so that clients in similar locations have different content and mailing schedules. August 15, 2010 © Pronto Marketing 2010 Page 15
  16. 16. We win with Local SEO Smart Strategy + Tactical Execution We take the time to understand your market and get a strategy to win. For instance a common mistake is to only optimize for the a major city where the search marketing is very competitive. In the case of Bits we made sure we knew where his customers and prospects really are. While winning for Hong Kong may be a long- term goal in the meantime he’s top ranked for all key business areas in Hong Kong – and getting business as a result. “I've never really put much store in the website in the past. It was there as more of a virtual card, nothing more. You already proved me wrong and I haven't even progressed with the newsletter and other content yet. This past week I've had two website driven enquiries. The first I've met and am sending contracts to. They've said they will sign. The second I meet tomorrow. If both of these go through then the extra revenue generated will likely pay for your services for the first year. And presumably this is just the start. If I was wearing a hat I'd eat it I think I'd be reaching for the salt and pepper.” Stuart Sanders Managing Director Business Information Technology Solutions Data from https://raven-seo-tools.com tracking service November 24, 2009 ©Pronto Marketing 2009 – Pronto Confidential Page 16
  17. 17. Pronto SEO Kicks-In Methodical Process = Results For every new client as soon as they sign-up we get a snap-shot of their SEO and SERPs (Search Engine Results Pages). In the case of Intelligent Technical Solutions they were not Google ranked for most terms. Their website went live June 11 and quickly climbed in the SERPs. We use the Woorank benchmark report which provides an analysis of over 20 factors in SEO. It is very rare for an IT services site to rate over-50. Most Pronto sites get into the mid-to high 40’s. Most come to us with an existing site in the 20- 30’s range. Live November 24, 2009 ©Pronto Marketing 2009 – Pronto Confidential Page 17
  18. 18. Campaign Landing Pages Landing Pages when you need them The best page on your website for someone to land isn’t always the home page. When you have an event, promotion or other marketing activity we help you get an effective page for conversion. • Full goal tracking analytics with targeted URLs • On page lead capture August 15, 2010 © Pronto Marketing 2010 Page 18
  19. 19. Pay-per-Click Campaigns Search Marketing Lead Generation Is there a better time to capture a lead than when that person is in the process of searching for someone like you? As more and more of your prospects use search to look for IT services don’t you want to be there to find? • Fully managed campaigns – end-to-end • Ad copy, bidding, analytics, landing pages - everything “Thought I’d shoot you a quick email about the AdWords campaign. It’s working very well, and we’ve already closed two new accounts, and another 2 in the works. I don’t think it’s even been active for a month yet! Thanks for doing a great job, and you’re whole team over there is just stellar! It’s been a joy working with you guys, and I’m a very happy customer.” Andrew Lawrence President Transparent Solutions November 24, 2009 ©Pronto Marketing 2009 – Pronto Confidential Page 19
  20. 20. Web, SEO and Email Analytics Set-up and Managed for you  Google Analytics set up for every site with Goal and Conversion Tracking  Detailed Email Newsletter analytics  SEOmoz Pro Tools and Raven for SEO analysis Detailed Web Stats August 15, 2010 © Pronto Marketing 2010 Page 20
  21. 21. SEO Case Study: Pronto and Kutenda Results are not an accident when you have a service versus a tool. Pronto Site Kutenda Site Same market, same company, same keywords – very different results. This is not unusual that clients come to us with website that don’t even rank in Google because they have been set-up wrong. Rank At Pronto we work from the very beginning to No Rank ensure your SEO is set up correctly and have the tools to measure progress and improve search engine rankings. Live Live November 24, 2009 ©Pronto Marketing 2009 – Pronto Confidential Page 21
  22. 22. Client Portal & Support Desk Full service web and marketing support - just an email away… It doesn’t matter if your request is big or small, you just send it in to the support desk and our team takes care of it from beginning to end. And it’s all included in your one low monthly subscription. • Full tracking of all support requests • Support and FAQ guides • Communication & Discussion • http://support.promarketing.com August 15, 2010 © Pronto Marketing 2010 Page 22
  23. 23. Feeling Special? We understand you have unique needs and requirements. August 15, 2010 © Pronto Marketing 2010 Page 23
  24. 24. Integrated ConnectWise, soon Autotask We have launched ConnectWise integration for Pronto clients, with Autotask coming soon. Today Pronto clients can have contact and service ticket forms update their ConnectWise system automatically. August 15, 2010 © Pronto Marketing 2010 Page 24
  25. 25. Bringing the brand experience to Zendesk Paul Koop, PK Consulting ask for some help with customization to their Zendesk-based help desk. We helped them get a well branded, seamless experience for their clients. August 15, 2010 © Pronto Marketing 2010 Page 25
  26. 26. Integrated logon to ConnectWise and NTR Jamison West, JWCS, wanted the link to launch their ConnectWise portal as well as connect up their chat and message application. Done! August 15, 2010 © Pronto Marketing 2010 Page 26
  27. 27. Interactive Collateral with Issuu Steve Shaheen, Add-On Data, had a series of PDF based brochures and other collateral they wanted on their website in a form other than downloads. We found a solution from Issuu for a fully interactive brochure that let’s their users flip through page, email, print and more. August 15, 2010 © Pronto Marketing 2010 Page 27
  28. 28. Connecting: Microsoft, Twitter and RSS Kelvin Kirby, Technology Associates International, had a number of third party and social networking widgets they needed integrated on their hole page. We pulled the pieces together and made it work for them. August 15, 2010 © Pronto Marketing 2010 Page 28
  29. 29. Ecommerce and CRM with InfusionSoft Craig Petronella, Petronella Computer Consultants, wanted ecommerce and CRM functions of InfusionSoft integrated with their website and make smooth user transition to the shopping cart – Pronto got the job done. August 15, 2010 © Pronto Marketing 2010 Page 29
  30. 30. Live Customer Support with LiveZilla Scott Tyson, Entelitech wanted link a link to their ROI calculator which we did in a nicely integrated page. And when they wanted the LiveZilla help app – we said “sure”. August 15, 2010 © Pronto Marketing 2010 Page 30
  31. 31. Live Customer Support with WhosOn Trent Peters, Umbrella Medial Systems, wanted users to be able to use the WhosOn live chat as well as download their support application with the click of a button. We set it up and got it working. August 15, 2010 © Pronto Marketing 2010 Page 31
  32. 32. LinkedIn, Twitter and Facebook Chris Timm, TCG Computer Services, keeps his Twitter, LinkedIn and Facebook pages up to date with help from his website blog – automatically feeding into his social networks. August 15, 2010 © Pronto Marketing 2010 Page 32
  33. 33. Custom Flash and Live Chat with WebAlive Kent Schumann, SlingStone IT, uses the WebAlive web chat and we got that set-up and ready to go. They also had a custom Flash banner that rotates through several messages – and we made it happen. August 15, 2010 © Pronto Marketing 2010 Page 33
  34. 34. RSS Subscriptions and Blog Feeds Dave Sobel, Evolve Technologies, is an active blogger, supplementing the Pronto provide weekly blogs. He teamed up with fellow blogger Ben Pakonin to share his blog and right away we set up that blog feed to come direct into Evolve Technologies blog. August 15, 2010 © Pronto Marketing 2010 Page 34
  35. 35. Embedded Video with YouTube Michael Cocanower, itSynergy, has an EMR focused mini-site that we embedded a YouTube video on the home page banner. August 15, 2010 © Pronto Marketing 2010 Page 35
  36. 36. Unique Client Assets – Photo Libraries Jon Lawrence, Data Balance, had a unique set of photo images they have licenses. We worked with the brand colors and images to give his site a one-of-a-kind design. Chris Carter, Stealth Managed Services Ltd, had John Rauch, Axonus Technology Group, had a recently moved into a architecturally interesting fantastic set of professional photographs of and well designed space. With a set of professional their team and facilities. We leveraged to bring images we showcased his facility and team. their unique image and personality to life. August 15, 2010 © Pronto Marketing 2010 Page 36
  37. 37. What Clients Say about the Pronto Way Our Focus is our Client Visit our LinkedIn profile or website testimonials to learn what Pronto Clients are saying about this exceptional service and impact on their businesses. August 15, 2010 © Pronto Marketing 2010 Page 37
  38. 38. That’s the Pronto way Delivered with dedication and a relentless focus to make it great for you. August 15, 2010 © Pronto Marketing 2010 Page 38
  39. 39. What are you waiting for? Email or schedule a call today. derek@prontomarketing.com tungle.me/derekbrown August 15, 2010 © Pronto Marketing 2010 Page 39
  40. 40. We focus 100% on helping MSPs and IT Service Providers get About Pronto their online marketing in gear. From concept to execution to maintenance – we do it all for a low monthly subscription. Founded by Derek Brown, a leader in IT services and digital marketing, and backed by a talented team of marketing and web professionals. Derek’s 20+ years of technology marketing and sales experience includes over 12 years at Microsoft during which time he was in varied roles from Director of Windows SBS Product Management, Director of Worldwide Marketing Mobile Devices Division and BMO Director Microsoft Thailand. In addition, Derek has extensive channel experience at companies such as TechData and with a number of technology start-ups. Derek has also been an Adjunct Professor on Digital Marketing & Business Strategy at American International College in Bangkok. Based in Bangkok, Thailand with a team of fourteen and an extended team of freelance editors and writers around the world, we have a rich talent pool of designers, developers, communications and marketing professionals provide world- class talent while bringing “flat world” economics to our small business clients. Contact Us: derek@prontomarketing.com http://www.prontomarketing.com November 24, 2009 ©Pronto Marketing 2009 – Pronto Confidential Page 40
  41. 41. “Pronto Marketing seems like my own marketing department. The one-on-one attention I received while setting up my site was outstanding. They went out of their way to ensure that I was happy and the site was set up the way I wanted it. I expected a cookie-cutter approach but found it to be quite the opposite…a very customized and personalized solution. The value received for the monthly fee is an exceptional bargain…a no-brainer.” Tim Freeze President & CEO UniComData, Inc. November 24, 2009 ©Pronto Marketing 2009 – Pronto Confidential Page 41
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