The future accelerated deployment of mobile solutions in the community setting


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The future accelerated deployment of mobile solutions in the community setting

  1. 1. The future accelerated deployment of mobile solutions in the community setting is critical to the improvement and efficiency of community services Kathy Drayton National Clinical Lead Mobile Solutions Michael Crowther - Head of Performance Kirklees Community Healthcare Services
  2. 2. Footprint of Provider Services April 2010 <ul><li>Total number of active mobile users: 7000+ </li></ul><ul><li>75% of respondents feel that their organization's training and IT support capacity is sufficient to support all staff </li></ul><ul><li>82% of respondents are using wifi in NHS buildings </li></ul><ul><li>27% of respondents are using wifi in non-NHS buildings </li></ul><ul><li>17% of respondents are using E-Consultations </li></ul><ul><li>47% of respondents have documented benefits </li></ul><ul><li>Not All Providers deploy mobile working as a project </li></ul>
  3. 3. Deployment of Mobile Solutions <ul><li>Every service can make changes </li></ul><ul><li>Delivery of services can be reformed </li></ul><ul><li>Exploitation of Non NHS networks </li></ul><ul><li>Mobile Technology </li></ul><ul><li>Devices available </li></ul><ul><ul><ul><li>Laptops </li></ul></ul></ul><ul><ul><ul><li>Digipens </li></ul></ul></ul><ul><ul><ul><li>Smart phones </li></ul></ul></ul><ul><ul><ul><li>Voice to Text Recognition </li></ul></ul></ul>
  4. 4. Local Considerations for Deployments <ul><li>Plan before deployment and link to changes to measurable outcomes </li></ul><ul><li>Consider the change for the type of service </li></ul><ul><li>Consider the timing - organisation or local service changes already underway </li></ul><ul><li>Consider limitations to use of EPR and deployment timescales </li></ul><ul><li>Support of Clinicians </li></ul><ul><li>Peer support and changes to communication routes </li></ul><ul><li>Support of the organisation. </li></ul>
  5. 5. Local Considerations for Deployments <ul><li>Setting realistic expectations for clinicians and managers </li></ul><ul><li>Realistic Timescales </li></ul><ul><li>Scheduling and workload if work process changes </li></ul><ul><li>Consideration of HR involvement </li></ul><ul><li>Acceptable use of device and policy – home working </li></ul><ul><li>Ability to Print / fax – use of Secure email </li></ul><ul><li>Access to local drives – understanding the requirement </li></ul><ul><li>Finally </li></ul><ul><li>Working Process will need to change with the implementation of technology – don’t overlook this! </li></ul>
  6. 6. Business Change <ul><li>Is their resource available to plan transformation </li></ul><ul><li>Understand existing service process </li></ul><ul><li>Can redesign be identified </li></ul><ul><li>Can staff be supported with the change or is this an additional burden </li></ul><ul><li>Some services can illicit change for other change will have to be managed </li></ul><ul><li>Training and technical support will need to increase </li></ul>
  7. 7. Benefits Seen in the Project <ul><li>Improved work life balance </li></ul><ul><li>Ability to use multiple base locations </li></ul><ul><li>Ability to access organisational / service information workers in remote locations </li></ul><ul><li>Improved use of “dead time” </li></ul><ul><li>Easier capture clinical audit data, less time consuming </li></ul>
  8. 8. Benefits Seen in the Project <ul><li>Direct Clinical entry reducing the burden of lost admin posts through cost efficiency savings </li></ul><ul><li>Time Efficiencies </li></ul><ul><li>Avoidance of duplication with child protection and case conference notes – single entry and ability to print </li></ul><ul><li>Creation of a Clinical It Helpdesk number </li></ul><ul><li>Redistribution of hardware to more suitable locations and services </li></ul>
  9. 9. Changed Processes <ul><li>Direct referral to Equipment loans electronically </li></ul><ul><li>Alteration to working times </li></ul><ul><li>Accessing support information from patients homes </li></ul><ul><li>Ability to maintain business as usual during adverse conditions </li></ul><ul><li>Faster post discharge intervention to prevent readmission </li></ul>
  10. 10. Changed Processes <ul><li>Improved confidentiality of patient notes being transported to clinics and reduction in heavy carrying </li></ul><ul><li>Electronic templates created to support services </li></ul><ul><li>Ability for whole service to become paperless </li></ul><ul><li>Changes in work patterns – Home to base travel </li></ul><ul><li>Video training for staff </li></ul>
  11. 25. Thank You Any Questions ?