onPARC.Dental.Short.ppt

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onPARC.Dental.Short.ppt

  1. 1. <ul><li>How Do You Benchmark Your Dentists? </li></ul>
  2. 2. <ul><li>Do your measures give you leverage and access to improving your dentists’ practices? </li></ul>
  3. 3. <ul><li>Do your measures give you leverage and access to improving your relationships and services to your dentists? </li></ul>
  4. 4. <ul><li>You can only manage </li></ul><ul><li>what you measure. </li></ul>
  5. 5. <ul><li>D ENTAL P RACTICE A SSESSMENT AND B ENCHMARKING T OOLS </li></ul><ul><li>“ The Practice Performance Dashboard” </li></ul>
  6. 6. <ul><li>onPARC is an ASP - Application Service Provider. </li></ul><ul><li>onPARC custom designs and delivers surveys that assess the performance of a dental practice and its personnel. </li></ul><ul><li>onPARC provides the training and direct support for its customers to use these tools effectively. </li></ul>What is onPARC?
  7. 7. <ul><li>onPARC instruments assess the most critical areas of dental practice: </li></ul><ul><li>Business / Business Performance Assessment </li></ul><ul><li>Patients / Patient Satisfaction Survey </li></ul><ul><li>Dentist / Dentist Satisfaction Assessment </li></ul><ul><li>Employees / Staff Satisfaction Survey </li></ul><ul><li>Marketing / Referral Satisfaction Survey </li></ul><ul><li>Dentist Satisfaction with PPO, Payer or Vendor </li></ul>onPARC’s Assessments
  8. 8. <ul><li>onPARC can deliver its assessments as a stand-alone, outside third party - the onPARC Company. </li></ul>onPARC’s Assessment Delivery Options
  9. 9. <ul><li>onPARC can deliver its assessments as a stand-alone, outside third party - the onPARC Company. </li></ul><ul><li>onPARC can deliver its assessments as a backroom provider, setting up the assessments so they appear to be delivered and processed via your Website - your logo, font and style are recreated. </li></ul>onPARC’s Assessment Delivery Options
  10. 10. <ul><li>onPARC can deliver its assessments as a stand-alone, outside third party - the onPARC Company. </li></ul><ul><li>onPARC can deliver its assessments as a backroom provider, setting up the assessments so they appear to be delivered and processed via your Website - your logo, font and style are recreated. </li></ul><ul><li>onPARC can deliver some of the assessments as an independent party, while the customer appears to provide other assessments. </li></ul>onPARC’s Assessment Delivery Options
  11. 11. <ul><li>Enterprises whose management of dentists & their associated practices is tied to their success. </li></ul><ul><li>Companies that require performance improvement from dentists and their practices. </li></ul><ul><li>Companies that want to enable dentists to be more successful. </li></ul>Who Is onPARC Working With?
  12. 12. <ul><li>Enterprises looking for better ways to measure and manage their dentists and dental networks. </li></ul><ul><li>Companies who want to be effective in improving loyalty and relationships with their participating dentists. </li></ul><ul><li>Companies that see improving their participating dentists’ practices as real value-added while enhancing their competitive advantage. </li></ul>Who Is onPARC Working With?
  13. 13. <ul><li>Dental Practice Management Consulting Companies </li></ul><ul><li>PPOs </li></ul><ul><li>Dental 3rd Parties </li></ul><ul><li>Private Practice Dentists </li></ul><ul><li>Dental Internet Companies </li></ul><ul><li>DPMs, DHMOs, Large Group Practices </li></ul>onPARC’s Customers
  14. 14. <ul><li>Suppliers with practice management software </li></ul><ul><li>Dental Schools </li></ul><ul><li>Government Agencies </li></ul><ul><li>Professional National or State Dental Organizations </li></ul><ul><li>Pharmaceutical / Biotechnology </li></ul>onPARC’s Customers
  15. 15. <ul><li>Provides immediate feedback not delivered by the industry or the dental practice itself. </li></ul><ul><li>Reveals to dentists, executives and consultants, specifically where the problems exist within a dental practice’s core business functions. </li></ul>onPARC’s Value Proposition
  16. 16. <ul><li>Provides dentists, executives and consultants with real-time, “actionable” information on what is or isn’t working. </li></ul><ul><li>Provides a means of measuring and comparing activities of dentists and their practices for more effective management, enhanced provider relations and continuous quality improvement. </li></ul>onPARC’s Value Proposition
  17. 17. <ul><li>Saves losing patients. Enhances attracting new ones. </li></ul><ul><li>Improves staff retention. </li></ul><ul><li>Improves dentist’s satisfaction. </li></ul><ul><li>Clearly informs dentists where and what to work on to improve practice performance and practice revenues. </li></ul><ul><li>For specialists, it increases referrals. </li></ul>onPARC’s Value Proposition - Dentists
  18. 18. <ul><li>Informs 3rd party what is working and not working in their transactions with dentists. </li></ul><ul><li>Improves retention of dentists in their networks. </li></ul><ul><li>Improves dentist’s satisfaction with 3rd party. </li></ul><ul><li>Informs 3rd party what to handle to improve relationships and services to their dentists. </li></ul>onPARC’s Value Proposition - Payers
  19. 19. <ul><li>Informs PPO what is working and not working in their relationship and service with their dentists. </li></ul><ul><li>Allows legitimate benchmarking of practices. </li></ul><ul><li>Identifies ‘best practices.’ </li></ul><ul><li>Enables better member practice performance and results. </li></ul><ul><li>Enhances transactions with 3rd parties. </li></ul>onPARC’s Value Proposition - PPOs
  20. 20. <ul><li>CONVEYANCE </li></ul><ul><li>There are several ‘access’ options for utilization: </li></ul><ul><li>Any Internet-ready computer or handheld </li></ul><ul><li>Web access via office or home computer </li></ul><ul><li>“ Dumb” PC in the practice waiting room </li></ul><ul><li>Pre-configured PC Pad </li></ul><ul><li>Personal Digital Assistant (PDAs) </li></ul>
  21. 21. Dental Practice Staff Satisfaction Survey Sample Report of Findings: Drs. John .…... & Steve .……….. February 11, 2002 Report of Findings
  22. 22. <ul><li>Four Interconnected Elements </li></ul><ul><li>Data Reporting </li></ul><ul><li>Data Analysis </li></ul><ul><li>Issues Identification </li></ul><ul><li>Recommendations </li></ul>Report of Findings
  23. 23. Here is how you scored by category on a scale of 1-10 (1=Completely Disagree and 10 = Completely Agree): OVERALL……………..81% Service……………….. 82.4% Appreciation…………. 77.9% Leadership…………... 82.6% Marketing…………….. 91.5% Communication……... 74.4% Management………... 75.8% Scale 80 -100 - Good to Excellent 65 - 80 - Fair 50 - 65 - Poor 0 - 50 - Failing Staff Satisfaction Results
  24. 24. Scale 80 -100 - Good to Excellent 65 - 80 - Fair 50 - 65 - Poor 0 - 50 - Failing Comparison Staff vs. Doctor - Overall Categories
  25. 25. Comparison (Front & Back) and Doctor
  26. 26. Staff Satisfaction “Snapshot” Overall Score: Each Category - “ Struggling” Practice
  27. 27. <ul><li>The Practice Performance Dashboard </li></ul>
  28. 28. <ul><li>For More Information Contact: </li></ul><ul><li>Dr. Marc Cooper 206.323.2820 [email_address] </li></ul>

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