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Get to know us! (download PPT presentation)

  1. 1. Get to know us!
  2. 2. American Dental Partners, Inc <ul><li>American Dental Partners, Inc. </li></ul><ul><li>Core Values </li></ul><ul><li>Affiliation Model and Structure </li></ul><ul><li>Affiliated Dental Groups </li></ul><ul><li>The Strategic Goals and Objectives </li></ul><ul><li>Quality Care and Service </li></ul><ul><li>ADPI Subsidiaries </li></ul><ul><li>The ADPI Foundation </li></ul><ul><li>New from ADPI </li></ul><ul><li>Mission and Goals </li></ul><ul><li>Partnership Structure </li></ul><ul><li>Chestnut Hills Dental </li></ul><ul><li>Healthy Organization </li></ul>
  3. 3. Who Is American Dental Partners (ADPI)? <ul><li>Our Business Partner </li></ul>
  4. 4. What Does ADPI Do? <ul><li>Bring value to dental group business by providing management, systems and capital to help each of our affiliated dental groups become the market-leading, high quality dental provider in its community. </li></ul>
  5. 5. What is ADPI’s Purpose <ul><li>To become the leading business partner to dental group practices in the nation. </li></ul>
  6. 6. What Are ADPI’s Core Values? <ul><li>Ethical – a promise to conduct business in an honest, fair manner with the utmost integrity. </li></ul><ul><ul><li>Do what is right </li></ul></ul><ul><ul><li>Play by the rules … know and respect the regulations, laws, etc. </li></ul></ul><ul><ul><li>Do not be greedy </li></ul></ul><ul><ul><li>Negotiate win-win deals </li></ul></ul><ul><ul><li>Live the spirit of a written agreement </li></ul></ul><ul><ul><li>A promise made is a promise kept </li></ul></ul><ul><ul><li>Do what we say and say what we do </li></ul></ul>
  7. 7. What Are ADPI’s Core Values? (continued) <ul><li>Relationship – put people first … a commitment to treat all people with respect and human decency. </li></ul><ul><ul><li>Respect one’s right to voice and dignity </li></ul></ul><ul><ul><li>Be candid </li></ul></ul><ul><ul><li>Welcome input and debate </li></ul></ul><ul><ul><li>Set clear expectations </li></ul></ul><ul><ul><li>Differentiate based on objective measures </li></ul></ul><ul><ul><li>Be empathetic </li></ul></ul><ul><ul><li>Give credit where credit is due </li></ul></ul><ul><ul><li>Attack issues not people </li></ul></ul><ul><ul><li>Embrace diversity </li></ul></ul>
  8. 8. What Are ADPI’s Core Values? (continued) <ul><li>Social Responsibility – a commitment to act in a responsible manner with total regard for our families, communities and environment. </li></ul><ul><ul><li>Promote and support a “family first” climate </li></ul></ul><ul><ul><li>Donate 1% of net income to charitable organizations </li></ul></ul><ul><ul><li>Support dental education through the ADP Foundation </li></ul></ul><ul><ul><li>Support public health initiatives </li></ul></ul><ul><ul><li>Support those less fortunate particularly during holidays and in times of need </li></ul></ul>
  9. 9. What Are ADPI’s Core Values? (continued) <ul><li>Fiscal Responsibility – an obligation to act in a financially prudent manner for the benefit of our affiliates, employees and shareholders. </li></ul><ul><ul><li>The ability to meet our responsibilities depends on achieving financial results that invites future investment in people, systems and dental groups </li></ul></ul><ul><ul><li>Manage for long-term performance while achieving short-term results </li></ul></ul><ul><ul><li>Focus on cash flow </li></ul></ul><ul><ul><li>Generate excess cash flow, reinvesting such cash flow only in initiatives that advance our purpose </li></ul></ul><ul><ul><li>ROCC (return on committed capital) must be above cost of capital and should improve annually </li></ul></ul>
  10. 10. What Are ADPI’s Core Values? (continued) <ul><li>Excellence – in all that we do, a commitment to achieving the best results. </li></ul><ul><ul><li>Good is never good enough </li></ul></ul><ul><ul><li>Focus on the future … “what could it be” vs. “what it is” </li></ul></ul><ul><ul><li>Fight bureaucracy </li></ul></ul><ul><ul><li>Keep it simple </li></ul></ul><ul><ul><li>Leaner is better </li></ul></ul><ul><ul><li>Cut waste relentlessly </li></ul></ul><ul><ul><li>Get every brain in the game </li></ul></ul><ul><ul><li>Face reality and solve problems/issues </li></ul></ul><ul><ul><li>Relentless pursuit of improved quality, satisfaction and profitability </li></ul></ul>
  11. 11. <ul><li>What happens when a group affiliates with American Dental Partners? </li></ul>Affiliation
  12. 12. When ADPI Affiliates with a Dental Group <ul><li>Dentists own and control their professional corporation </li></ul><ul><li>The PC enters into a “Service Agreement” with ADPI to provide management services and growth capital </li></ul><ul><li>The dentists and ADPI enter into a “partnership” in which there is shared governance through a joint policy board </li></ul>
  13. 13. <ul><li>How is the partnership structured? </li></ul>Partnership Structure
  14. 14. Affiliated Dental Group Structure ADPI Owner Dentists Joint Policy Board Affiliated Dental Group Owns 100% Own 100% Service Agreement
  15. 15. <ul><li>What does a service agreement define? </li></ul>Service Agreement
  16. 16. The Service Agreement Defines <ul><li>The Appointment and Authority of the Service Company </li></ul><ul><li>The Policy Board </li></ul><ul><li>Responsibilities of the Service Company </li></ul><ul><li>Responsibilities of the PC </li></ul><ul><li>Confidentiality and Proprietary Information </li></ul><ul><li>Financial Arrangements </li></ul><ul><li>Term and Termination of the Service Agreement </li></ul><ul><li>General information </li></ul>Service Agreement Between _________, P.C. And American Dental Partners
  17. 17. <ul><li>In the service agreement, who is responsible for what and who owns what? </li></ul>Responsibility
  18. 18. Responsibilities of: <ul><li>Service Company – ADPI Owned </li></ul><ul><li>Practices </li></ul><ul><li>Equipment </li></ul><ul><li>Laboratory Services </li></ul><ul><li>Supplies </li></ul><ul><li>Capital Investment </li></ul><ul><li>Support Services </li></ul><ul><li>Quality Assurance, Risk Management and Utilization Review </li></ul><ul><li>Licenses and Permits </li></ul><ul><li>Contract Negotiations </li></ul><ul><li>Billing and Collection </li></ul><ul><li>Provider Account </li></ul><ul><li>Financial Matters </li></ul><ul><li>Reports and Records </li></ul><ul><li>Recruitment of Dentists </li></ul><ul><li>Service Company’s Insurance </li></ul><ul><li>License of Name and Marks </li></ul><ul><li>PC – Doctor Owned </li></ul><ul><li>Organization and Operations </li></ul><ul><li>Provider Personnel </li></ul><ul><li>Professional Standards </li></ul><ul><li>Dental Care </li></ul><ul><li>Fee Schedules </li></ul><ul><li>Peer Review and Quality Assurance </li></ul><ul><li>Insurance </li></ul><ul><li>Non-competition </li></ul><ul><li>Patient Records </li></ul>
  19. 19. <ul><li>After a dental group affiliates with ADPI what do the groups share in common? </li></ul>Shared Goals
  20. 20. ADPI Affiliated Dental Groups <ul><li>Have affiliated with ADPI </li></ul><ul><li>Share governance, financial risks and rewards with ADPI </li></ul><ul><li>Maintain their own local identity and autonomy </li></ul><ul><li>Are nationally recognized dental groups </li></ul><ul><li>Are committed to high quality patient care and service </li></ul><ul><li>Provide comprehensive and often multi-disciplinary care </li></ul>
  21. 21. <ul><li>How many groups have affiliated with ADPI and where are they located? </li></ul>Our Affiliates
  22. 22. Affiliated Dental Groups <ul><li>25 Affiliated Dental Groups </li></ul><ul><li>18 States </li></ul><ul><li>219+ Dental Practice Facilities </li></ul><ul><li>475+ Dentists </li></ul><ul><li>1983+ Operatories </li></ul>Yellow represents ADPI affiliated groups
  23. 23. <ul><li>What are the common goals that the groups share? </li></ul>Common Group Goals
  24. 24. Core Values ADPI Purpose To be the leading business partner to dental group practices in the nation. Operating Excellence To pursue continuous improvement in the performance and profitability in each affiliate. Integration of Technology To optimize the provision of dental care and service through the integration of technology. Continuous Growth To progressively increase the market share and geographic presence of each affiliate. Financial Performance To achieve attractive returns on capital which will allow continuous reinvestment. Quality of Work Life To foster a work environment that is rewarding and motivating to team members. Quality Care and Service To ensure the provision of high quality, high value dental care and service in each affiliate. Partnership in Management To ensure the appropriate sharing of operating governance and financial risk and reward with each affiliate. ADPI’s 7 Strategic Goals
  25. 25. <ul><li>How important is </li></ul><ul><li>Quality Care and Service? </li></ul>Quality Care & Service
  26. 26. Affiliated Groups Make a Commitment to Accreditation <ul><li>To Become Accredited the AAAHC Focuses on the Following Areas: </li></ul><ul><li>Rights of patients </li></ul><ul><li>Governance </li></ul><ul><li>Administration </li></ul><ul><li>Quality of care </li></ul><ul><li>Clinical records </li></ul><ul><li>Quality management and improvement </li></ul><ul><li>Professional improvement </li></ul><ul><li>Facilities and environment </li></ul><ul><li>Anesthesia </li></ul><ul><li>Surgical services </li></ul><ul><li>Diagnostic imaging </li></ul>
  27. 27. <ul><li>What subsidiaries are associated with ADPI? </li></ul>Subsidiaries
  28. 28. Voss Dental Lab
  29. 29. Voss Dental Lab <ul><li>Full service, state-of-the-art dental laboratory </li></ul><ul><li>Located in Buffalo, NY with a satellite lab in Reston, VA </li></ul><ul><li>Provides services to ADPI affiliated dental groups and non-ADPI dental practices </li></ul><ul><li>Acquired by ADPI in 2002 </li></ul>
  30. 30. Structure with Voss Dental Lab Voss Dental Lab ADPI Shareholders Own 100% Owns 100% Internal Affiliated Dental Groups External Dental Practices Provides Services to Provides Services to
  31. 31. American Dental Professional Services (ADPS) <ul><li>Third Party Administrator </li></ul>
  32. 32. ADPS <ul><li>Since 1981, ADPS has been dedicated to the dental profession as a Dental Administrative Organization. </li></ul><ul><li>In 1998, ADPS became a wholly owned subsidiary of American Dental Partners, Inc. </li></ul><ul><li>ADPS is a Third Party Administrator (TPA) located in Milwaukee, WI. </li></ul><ul><li>As a TPA, ADPS offers a broad range of dental plans and services to employer groups, associations and individuals. </li></ul><ul><li>Some of the services ADPS offers include: </li></ul><ul><ul><li>A National Discount Dental Network </li></ul></ul><ul><ul><li>National Dental PPO Network </li></ul></ul><ul><ul><li>OrthoCare </li></ul></ul><ul><ul><li>Prescription Drug Discount Program </li></ul></ul><ul><ul><li>Vision Care Plan </li></ul></ul>
  33. 33. Structure with ADPS ADPS ADPI Shareholders Own 100% Owns 100% Internal Affiliated Dental Groups External Organizations & People Provides Services to Provides Services to
  34. 34. <ul><li>What is ADPI’s commitment to dental education? </li></ul>Dental Education
  35. 35. American Dental Partners Foundation
  36. 36. ADP Foundation <ul><li>Created in 1999 </li></ul><ul><li>Is a tax-exempt, non-profit organization dedicated to the betterment of dental education </li></ul><ul><li>Provides scholarships to dental students or newly graduated dentists </li></ul><ul><li>Funds continuing education programs and faculty positions at colleges and universities </li></ul><ul><li>Supports externships and residency programs </li></ul><ul><li>All donations are tax deductible </li></ul>
  37. 37. <ul><li>What are some new things that ADPI has brought or is bringing to our group? </li></ul>What’s New
  38. 38. New from ADPI <ul><li>Improvis – a new windows-based, internally designed practice management software system </li></ul><ul><li>Cognos – a planning and forecasting software tool </li></ul><ul><li>The dentalpaymentplan – a proprietary patient financing program only available at ADPI affiliated groups </li></ul><ul><li>The practice manager development series – a training series specially designed for practice managers to enhance leadership and business acumen skills </li></ul><ul><li>The Leadership Institute – a training institute specially designed for doctor and operations leadership </li></ul>
  39. 39. History of Chestnut Hills Dental <ul><li>Soster Dental, Inc. established September of 1966 </li></ul><ul><li>Initial Affiliation with ADPI - May 22, 1997 (4 offices) </li></ul><ul><li>Indiana Dental Group - July 1998 (2 offices - Indiana, Homer City) </li></ul><ul><li>Westmore Dental Arts - September 1998 (Mt. Pleasant) </li></ul><ul><li>Dr. Ken Van Sickle roll-in - March 1999 </li></ul><ul><li>Dr. Kevin Strezo roll-in - June 1999 </li></ul><ul><li>Dr. Dick affiliation - June 1999 (Johnstown) </li></ul><ul><li>The Art of Dentistry affiliation - November 2000 (Robinson) </li></ul><ul><li>Dr. Ratkus roll-in - November 2003 </li></ul><ul><li>Dr. Zipnock roll-in - April 2004 </li></ul><ul><li>8 Office Locations with 32,000+ active patients </li></ul><ul><li>15 General Dentists, 21 Hygienists (17 FTE), Orthodontist, 3 Oral Surgeons, 1 Periodontist, 1 Endodontist </li></ul><ul><li>$11.9MM in gross revenue / $8.8MM in adjusted gross revenue (AGR) </li></ul>
  40. 40. Mission and Goals Operating Excellence To pursue continuous and progressive improvement in the productivity and profitability of the group . Integration of Technology To optimize the delivery of dental care through the integration of modern technology, materials and methods and IT systems. Quality of Work Life To create an environment in which CHD is the employer of choice in the area. Financial Performance To ensure a level of performance that exceeds expectations and ensures a competitive rate of return on committed capital. Partnership In Management To ensure the appropriate sharing of operating governance and financial risk and reward. Continuous Growth To increase progressively the market share and geographic diversity of the group. Quality Care & Service To ensure the provision of high quality dental care and service. ADPI / CHD Mission: Raise Oral Health of Area’s Population by Being the Leading Dental Service Provider in SW PA
  41. 41. Partnership Structure Local professional Corporation (PC) Local management Company (MSO) Service Agreement Owner Dentists ADPI Shareholders Owns 100% Owns 100% Owns 100% Joint Policy Board Equal representation <ul><li>Employs Dentists </li></ul><ul><li>Patient Records </li></ul><ul><li>3 rd Party Payor Contracts </li></ul><ul><li>Fees / Revenues </li></ul><ul><li>Employs Ops & Clinic Staff </li></ul><ul><li>Physical Assets </li></ul><ul><li>Business Management </li></ul><ul><li>Capital Investment </li></ul>
  42. 42. MSO Organizational Chart Jeff Null Director, Operations Operations Manager Asst. Ops Manager Practice Manager IRWIN Ops. Suppt. Coord. Practice Manager INDIANA Practice Manager ROBINSON Practice Manager MT. PLEASANT Asst. Practice Mgr. HOMER CITY Practice Manager JOHNSTOWN Asst. Practice Mgr. SQUIRREL HILL Asst. Practice Mgr. MONROEVILLE Accounting Accounts Payable Payroll JPB Members : Biondo Null Longo Dr. Tom Biondo Director, Reg. Operations
  43. 43. Chestnut Hills Dental Practice Locations <ul><li>Monroeville </li></ul><ul><li>320 Center Rd. </li></ul><ul><li>Monroeville, PA 15146 </li></ul><ul><li>(412) 372-1931 </li></ul><ul><li>Irwin </li></ul><ul><li>9173 Route 30W </li></ul><ul><li>Irwin, PA 15642 </li></ul><ul><li>(724) 863-4350 </li></ul><ul><li>Pittsburgh </li></ul><ul><li>5889 Forbes Ave. </li></ul><ul><li>3 rd Floor Suite 305 </li></ul><ul><li>Pittsburgh, PA 15217 </li></ul><ul><li>(412) 521-4300 </li></ul><ul><li>Indiana </li></ul><ul><li>655 Church St. </li></ul><ul><li>Suite 300 W </li></ul><ul><li>Indiana, PA 15701 </li></ul><ul><li>(724) 349-8380 </li></ul><ul><li>Homer City </li></ul><ul><li>234 S Main St. </li></ul><ul><li>Homer City, PA 15748 </li></ul><ul><li>(724) 479-8071 </li></ul><ul><li>Mt. Pleasant </li></ul><ul><li>220 Bessemer Rd </li></ul><ul><li>Suite 301 </li></ul><ul><li>Mt. Pleasant, PA 15666 </li></ul><ul><li>(724) 547-3516 </li></ul><ul><li>Johnstown </li></ul><ul><li>241 School House Rd. </li></ul><ul><li>Johnstown, PA 15904 </li></ul><ul><li>(814) 266-9535 </li></ul><ul><li>Robinson Township </li></ul><ul><li>6201 Steubenville Pike </li></ul><ul><li>McKees Rocks, PA 15136 </li></ul><ul><li>(412) 787-2027 </li></ul>
  44. 44. PC Organizational Chart Quality Assurance: Rob Hudock STM / Hygiene: Greg Bellotti, Dean DiChristofaro Peer Review / Chart Audit: William Vitalie, Rob Hudock, Greg Bellotti Continuing Ed: William Vitalie Committees : JPB Members : Vitalie Hudock Bellotti William Vitalie President Years Practicing: 24 With Group 7 Robert Hudock Vice President & Treasurer Years Practicing: 10 With Group 8 Greg Bellotti Vice President & Secretary Years Practicing: 10 With Group 10 Annouk Sassouni Vice President Years Practicing: 20 With Group 10
  45. 45. Services Offered by Chestnut Hills Dental <ul><li>General Dentistry </li></ul><ul><li>Dental Hygiene </li></ul><ul><li>Cosmetic Dentistry </li></ul><ul><li>Endodontics </li></ul><ul><li>Oral Surgery </li></ul><ul><li>Orthodontics </li></ul><ul><li>Periodontics </li></ul><ul><li>Neuromuscular Dentistry </li></ul><ul><li>Dental Sedation (Anesthesiology) </li></ul>
  46. 46. Doctor-Owner Contacts <ul><li>Dr. Monica Aggarwal (Monroeville) </li></ul><ul><ul><li>(412) 372-5100 </li></ul></ul><ul><li>Dr. Gregory Bellotti (Mt. Pleasant) </li></ul><ul><ul><li>(725) 547-3516 </li></ul></ul><ul><li>Dr. Robert Hudock (Monroeville) </li></ul><ul><ul><li>(412) 372-5100 </li></ul></ul><ul><li>Dr. William Vitalie (Indiana) </li></ul><ul><ul><li>(724) 349-8380 </li></ul></ul>
  47. 47. Our Commitment to You <ul><li>You can work in an environment where you: </li></ul><ul><li>Feel valued and appreciated </li></ul><ul><li>Are held to high standards of excellence </li></ul><ul><li>Are encouraged to take initiative and make decisions </li></ul><ul><li>Are asked for your ideas and feedback </li></ul><ul><li>Work in teams </li></ul>
  48. 48. Summary <ul><li>Healthy, enduring organizations: </li></ul><ul><li>Have team members who know what the organization stands for – PURPOSE </li></ul><ul><li>Minimize confusion and are transparent </li></ul><ul><li>Create an environment of trust, debate and openness </li></ul><ul><li>Have leaders who are ambitious first and foremost for the organization and not for themselves </li></ul><ul><li>Pursue excellence – good is never good enough </li></ul><ul><li>Have NO sides – there is partnership </li></ul><ul><li>Keep communication simple, constant and aimed at all team members </li></ul>