Outsourcing Project: Collaboration, Communication & Expectations Dennis Stevenson May 20, 2008

How will we get there?

Collaboration & Communication Over communicate because… You only get one chance to say it the first time It is too easy to misunderstand each other Listen as hard as you talk because… Accents & Telephone make it hard to understand We are dealing with complex topics Write it down because… Your memory and mine is fallible Someone important inevitably missed the conversation

Over communicate because…

You only get one chance to say it the first time

It is too easy to misunderstand each other

Listen as hard as you talk because…

Accents & Telephone make it hard to understand

We are dealing with complex topics

Write it down because…

Your memory and mine is fallible

Someone important inevitably missed the conversation

Collaboration & Communication Be Gracious with each other because… Neither of you would be here if you didn’t deserve to be Tomorrow we will start all over again Focus on Problems not Personalities because… We’re here to solve problems, not fix people There will be plenty of problems… no time for personalities Keep it short and sweet because… Time is limited and speed is critical We want to build and maintain momentum

Be Gracious with each other because…

Neither of you would be here if you didn’t deserve to be

Tomorrow we will start all over again

Focus on Problems not Personalities because…

We’re here to solve problems, not fix people

There will be plenty of problems… no time for personalities

Keep it short and sweet because…

Time is limited and speed is critical

We want to build and maintain momentum

Expectations No Repeat Mistakes First time mistakes are about learning – that’s ok I expect teams to communicate lessons learned No Shortcuts without permission We will deploy this code to customers who trust us Code performance and behavior is EVERYTHING. Consistency, Consistency, Consistency Do it well and do it once – don’t reinvent the wheel This isn’t the end of the changes

No Repeat Mistakes

First time mistakes are about learning – that’s ok

I expect teams to communicate lessons learned

No Shortcuts without permission

We will deploy this code to customers who trust us

Code performance and behavior is EVERYTHING.

Consistency, Consistency, Consistency

Do it well and do it once – don’t reinvent the wheel

This isn’t the end of the changes

Expectations Next Day Answers Make the time differential work for us, not against us If you don’t have an answer, say so and give a date Know the Plan & Critical Dates Ignorance is not an excuse Your performance either helps or hinders the plan Escalate Issues at the first possible moment I can’t fix what I don’t know is broken If there is a problem, I expect time to react

Next Day Answers

Make the time differential work for us, not against us

If you don’t have an answer, say so and give a date

Know the Plan & Critical Dates

Ignorance is not an excuse

Your performance either helps or hinders the plan

Escalate Issues at the first possible moment

I can’t fix what I don’t know is broken

If there is a problem, I expect time to react