Influencing (principles of management)

878 views

Published on

Published in: Education, Technology, Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
878
On SlideShare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
19
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Influencing (principles of management)

  1. 1. FOUR BASIC MANAGERIAL FUNCTION  Planning Organizing Influencing Controlling
  2. 2. WHAT IS INFLUENCING?
  3. 3. INFLUENCING It is the process of guiding the activities of organization members in appropriate directions.
  4. 4. Influencing involves focusing on organization members as people and dealing with such issues as morale, arbitration of conflicts, and the development of good working relationships.
  5. 5.  It is a critical part of a manager’s job. In fact the ability to influence others is a primary determinant of how successful a manager will be.
  6. 6. INFLUENCING SUBSYSTEM The primary purpose of the influencing subsystem, as already stated is to enhance the attainment of management system objectives by guiding the activities of organization members in appropriate directions.
  7. 7. SIX PRIMARY MANAGEMENT ACTIVITIES Leading Motivating Considering groups Communicating Encouraging creativity and innovation Building corporate culture
  8. 8. OVERALL MANAGEMENT SYSTEM INFLUENCING SUBSYSTEM Input Input Process Output Process Output
  9. 9. EMOTIONAL INTELLIGENCE Emotional intelligence is the capacity of people to recognize their own feelings and the feelings of others, to motivate themselves, and to manage their own emotion as well as the emotions in relationships with others.
  10. 10. An individual’s emotional intelligence is characterized by self awareness, self motivation, self regulation, empathy for others, and adeptness in building relationships.
  11. 11. EMOTIONALLY INTELLIGENT MANAGERS: 1.Motivate others 2. Focus on personal and organizational achievement 3. Understand others 4. Communicate efficiently and effectively
  12. 12. 5. Lead others 6. Build successful items 7. Handle conflict appropriately 8. Change organizations appropriately 9. Manage diversity Manage creativity and innovation
  13. 13. COMMUNICATION
  14. 14. HOW IMPORTANT DOES THE COMMUNICATION IN THE BUSINESS?
  15. 15. COMMUNICATION It is the process of sharing information with other individuals. Communication involves the process of one person projecting a message to one or more other people, which results in everyone arriving at a common understanding of the message.
  16. 16. INTERPERSONAL COMMUNICATION It is the process of transmitting information to others. Sharing information with other organization members.
  17. 17. TO BE A SUCCESSFUL INTERPERSONAL COMMUNICATOR, A MANAGER MUST UNDERSTAND THE : How interpersonal communication works The relationship between feedback and interpersonal communication The importance of verbal versus nonverbal interpersonal communication
  18. 18. HOW INTERPERSONAL COMMUNICATION WORKS? Three basic elements in interpersonal communication: The source/ encoder The signal The decoder/destination
  19. 19. THE SOURCE/ENCODER The source/encoder is the person in the interpersonal communication situation who originates and encodes information to be shared with others.
  20. 20. THE SIGNAL Encoded information that the source intends to share constitutes a message.
  21. 21. THE DECODER/DESTINATION The decoder/destination is the person or persons with whom the source is attempting to share information.
  22. 22. SOURCE ENCO -DER SIGNAL DECO- DER DESTINA -TION
  23. 23. SUCCE SSFUL AND UNSUCCE SSFUL INTE RPE RSONAL COMMUNICATION Successful communication refers to an interpersonal communication situation in which the information the source intends to share with the destination and the meaning the destination derives from the transmitted message are the same.
  24. 24. Unsuccessful communication is an interpersonal communication situation in which the information the source intends to share with the destination and the meaning the destination derives from the transmitted message are different.
  25. 25. COMMUNICATION BARRIERS Factors that decrease the probability that communication will be successful .
  26. 26. COMMUNICATION MACRO BARRIERS * Are factors that hinder successful communication is a general communication situation.
  27. 27. COMMON MACRO BARRIERS: The increasing need for information The need for increasingly complex information The reality that people are increasingly coming into contact with people who use languages other than their own The constant need to learn new concepts cuts down on the time available for communication
  28. 28. COMMUNICATION MICRO BARRIERS Are that hinder successful communication in a specific communication situation
  29. 29. COMMON MICRO BARRIERS The source’s view of the destination Message interference The destination’s view of the source Perception Multi meaning words
  30. 30. FEEDBACK AND INTERPERSONAL COMMUNICATION Feedback is the destination’s reaction to a message.
  31. 31. GATHERING AND USING FEEDBACK To gather verbal feedback- the source can simply ask the destination pertinent message- related questions To gather nonverbal feedback- the source can observe the destination’s nonverbal response to a message.
  32. 32. ACHIEVING COMMUNICATION EFFECTIVENESS 10 commandments of good communication 1. Seek to clarify your ideas before communication 2. Examine the true purpose of each communication 3. Consider the total physical and human setting whenever you communicate
  33. 33. 4. Consult with others, when appropriate, in planning communications 5. Be mindful of the overtones while you communicate rather than merely the basic content of your message
  34. 34. 6. Take the opportunity, when it arises, to convey something of help or value to the receiver 7. Follow up your communication 8. Communicate for tomorrow as well as today 9. Be sure your actions support your communications 10. last, but by no means least: seek not only to be understood, but also to understand
  35. 35. VERBAL AND NONVERBAL INTERPERSONAL COMMUNICATION Verbal communication- communication that uses either spoken or written words to share information with others. Nonverbal communication- is the sharing of information without using words to encode thoughts.
  36. 36. INTERPERSONAL COMMUNICATION IN ORGANIZATION Organizational communication- directly relates to the goals, functions, and structure of human organizations.
  37. 37. FORMAL ORGANIZATIONAL COMMUNICATION In general, organizational communication that follows the lines of the organization chart.
  38. 38. TYPES OF FORMAL ORGANIZATIONAL COMMUNICATION Downward organizational communication is communication that flows from any point on an organization chart downward to another point on the organization chart.
  39. 39. Upward organizational communication- is communication that flows from any point on an organization chart upward to another point on the organization chart.
  40. 40. Lateral organizational communication is communication that flows from any point on an organization chart horizontally to another point on the organization chart.
  41. 41. PATTERNS OF FORMAL ORGANIZATIONAL COMMUNICATION Serial transmission- involves passing information from one individual to another in a series. One obvious weakness of a serial transmission is that message tend to become distorted as the length of the series increases.
  42. 42. INFORMAL ORGANIZATIONAL COMMUNICATION It is organizational communication that does not follow the lines of the organization chart. This type of communication typically follows the pattern of personal relationships among organization members.
  43. 43. PATTERNS OF INFORMAL ORGANIZATIONAL COMMUNICATION Three main characteristics: It springs up and is used irregularly within the organization  it is not controlled by top executives, who may not even be able to influence it. It exists largely to serve the self-interest of the people within it.
  44. 44. the informal organization communication network or GRAPEVINE.
  45. 45. FOUR MOST COMMON GRAPEVINE PATTERNS The single-strand grapevine The gossip grapevine The probability grapevine The cluster grapevine
  46. 46. ENCOURAGING FORMAL ORGANIZATIONAL COMMUNICATION Organizational communication is often called the nervous system of the organization. Formal organizational communication is generally the more important type of communication within an organization, so managers should encourage its free flow.
  47. 47. THANK YOU AND MABUHAY!

×