EarthLink Business Corporate Overview pres 6 13-11
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EarthLink Business Corporate Overview pres 6 13-11

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EarthLinl Business Overview

EarthLinl Business Overview

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EarthLink Business Corporate Overview pres 6 13-11 EarthLink Business Corporate Overview pres 6 13-11 Presentation Transcript

  • EarthLink BusinessCorporate Overview 1
  • Company Mission Anytime, anywhere, EarthLink keeps customers connected. Our leading-edge Internet, communications and managed IP services deliver the superior and secure experience our customers value and trust. 2
  • Company Summary• EarthLink, Inc (NASDAQ: ELNK) is a leading provider of Internet Protocol (IP) infrastructure and services to medium-sized and large businesses, enterprise customers, and over 1.5 million residential customers across the United States.• EarthLink Consumer is a leading Internet Service Provider connecting people to the power and possibilities of the Internet.• EarthLink Business provides a comprehensive suite of nationwide IP network solutions, voice and managed services supported by an experienced team of professionals focused on best-in-class customer care. Our cost-effective, reliable services help organizations of all sizes and across industries including retail, healthcare, finance and government. 3 View slide
  • Company Summary• Strong Financial Position EarthLink (NASDAQ: ELNK) has generated over $1 billion dollars in revenue over the most recent twelve months and is well-positioned to strategically support the needs of customers going forward.• Stats and Facts − Customers: Over 1.6 million − Revenue: Over $1 billion (most recent 12 months) − Employees: Over 3,000 − EarthLink Business Infrastructure: • Operates a nationwide IP network with underlying fiber assets in 30 of the top 50 MSAs in the country • 1,322 Central Offices Nationwide • Fiber Optic Network − 27 states − 71 Metro Rings − 55 IP and circuit-based switches − Over 28,000 Miles in Total Fiber Transport 4 View slide
  • About EarthLink BusinessTM● One of the nations largest B2B providers of IP services, integrated voice and data communications and equipment solutions.● We serve more than 150,000 organizations, with specialized applications for many industries including retail, healthcare, financial institutions and state governments.● The combination of Deltacom’s southeast infrastructure, the New Edge nationwide network, and One Communications, one of the largest providers in the Northeast, mid-Atlantic and upper Midwest, creates one of the nations largest business-to-business providers of IP services, integrated voice and data communications, and equipment solutions. 5
  • What Some of Our Customers Say “GNC has lowered payment card processing fees, saves over $300,000 annually by eliminating phone lines, and now supports critical retail applications with its New Edge MPLS network,” explains Don Fogal, Director of IT, GNC. “We believe in providing our customers with an experience worth repeating,” said Rocky Wiggins, Senior Vice President and Chief Information Officer of AirTran Airways. “Deltacom has proven they understand that philosophy. Other communications vendors should strive to emulate the accessibility and flexibility Deltacom Business offers.” “The Department of Management Services works daily to provide smarter, better, faster services to our customers, and we are pleased that our Telecommunications Division with the help of Deltacom identified this solution,” said DMS Secretary Linda H. South. “It is critical that the Agency for Workforce Innovation has tools to increase its efficiencies during this time when their customers’ needs are at an all-time high.” “Our agency is committed to strengthening communities and families,” said Joe Alberts, 4C’s Director of IT. “By leveraging new technology through Deltacom’s call center and networking solution, we are able to more efficiently deliver on that mission and in turn continue to expand our programs to help additional families and children across Florida.” 6
  • Network Infrastructure• Operates a nationwide IP network with underlying fiber assets in 30 of the top 50 MSAs in the country• Over 1,300 Central Offices/Collocations Nationwide• Fiber Optic Network – 27 states – 71 Metro Rings – 55 IP and circuit-based switches – 7,916 Metro Fiber Miles – 20,813 Non Metro Fiber Miles – Over 28,000 Miles in Total Fiber Transport
  • Nationwide NetworkMPLS Backbone and Fiber Infrastructure Multi-Service Access POPS Core Network Nodes MPLS Backbone
  • MPLS Networks● Multiprotocol Label Switching (MPLS) – Consolidate all traffic on a single network – Prioritize voice, video and other data applications – 6 Classes of Service (CoS) – QoS intelligence is built into the network – Full-mesh topology – Support multiple routing protocols – Reduce transit delays and transaction times – Quickly add new locations – Reroute traffic priorities on the fly 9
  • EarthLink Business Solutions• MPLS Networks Industry Leading Technology Partners• Integrated voice, data and Internet• Long distance• Conferencing• Internet access• Data• Mobile• Systems• Self-service account management portal
  • Integrated Voice, Data and Internet• Simpli-BusinessSM ● INET – Managed network services, IP-based – Direct access to the Internet NEC phone system and phones via the EarthLink Business IP – No upfront equipment capital required network and peering points – Ethernet access available• IP CompleteSM – Email hosting – Line side service up to 24 lines ● Dynamic bandwidth from 1.5 to ● Available options 6.0 mbps – Unlimited local calling – PRI service with up to 46 channels – Voicemail ● DID – Web Hosting ● Dynamic bandwidth from 1.5mbps – Online Faxing to 50mbps Ethernet – Conference calling bridge SM• Simplici-T – Competitive long distance – Lines, channelized trunks with DID or plans channelized PRIs with DID – Toll free services – Dynamically allocated Internet in – Directory assistance speeds up to 6.0Mbps – Operator services 11
  • Long Distance, Conferencing and Mobile● Toll-free services ● Simpli-MobileSM – Basic and enhanced features – Business-class mobile voice, including a wide range of routing hosted email and multimedia features capabilities● Converged Long distance – BlackBerry® smartphones and – Share long distance and mobile feature-rich Kyocera devices minutes OR – Email service options – Long distance packages – Converged minutes or personal – Additional minute buckets minute packages● International calling – Wide range of accessories (batteries, skins, cases, – Competitive pricing to more than headsets and cards) 200 countries – Origination from over 63 nations● Conferencing – Reservationless, operator assisted and web-based options 12
  • Systems● IP telephony & messaging solutions – Equipment enabled converge voice and data networking – Multimedia unified communications and presence management – Centralized management of administrative functions● Contact center solutions – Advanced equipment enabled applications allow agents to efficiently interact with customers – Single interface for blending inbound/outbound voice, email, web chat and IM customer interactions 13
  • Account Management Portal● Supplements top notch customer service – Self-service account management portal – Available online 24 hours a day, seven days a week● Provides maximum visibility into your EarthLink Business account – Create a billing inquiry, service ticket or check status of open inquiries or issues – Examine a library of online resources, from FAQs to equipment user guides – View your EarthLink Business services and account detail – Access email – Real-time toll-free, DID and line feature management 14
  • Key Differentiators • Personalized support: We act as an extension of your IT staff • Leading IP infrastructure • Nationwide footprint and flexible product set • Fully meshed MPLS network • Facilities-based business-class voice, Internet and data service • Comprehensive online portal that consistently monitors your network and automatically opens trouble tickets • One provider means one point of contact across all of your business locations, along with consolidated billing • Proven service provider across multiple industries • Industry-leading Service Level Agreements • EarthLink growth engine with access to capital for network upgrades, new technologies 15
  • Why EarthLink Business?● Commitment to delivering an outstanding customer experience – Dedicated account management complemented by your self-service option for account management – Knowledgeable staff committed to providing an experience worth repeating● Single business communications provider – Efficient and cost-effective, facilities-based business- class voice, Internet and data service choices that you can trust to support your business communications infrastructure – Easy to manage, single provider, single invoice 16